Mutare Presentation - C1 Omaha - ConvergeOne Deck - C1... · 2019. 6. 12. · z 0xwduh ,qf /hdglqj 'ljlwdo &rppxqlfdwlrqv 7udqvirupdwlrq 0xwduh ,qf $oo uljkwv uhvhuyhg &rqyhujh2qh

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Mutare, Inc.Leading Digital Communications Transformation

© 2019 Mutare, Inc. All rights reserved.

ConvergeOne Customer Technology Summit

June 6th, 2019

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w Mutare Means Change• Thirty years of empowering organizations to

re-imagine business communications

• Speech, text and voice technologies

• Unparalleled support and services

• Trusted by partners and customers

© 2019 Mutare, Inc. All rights reserved. 2

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• Fortune 1,000

• Over 2,000 customers worldwide

• Over $2M in subscriptions licenses

• All industries


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Empower Employees

Engage Customers

Optimize Operations

DXMutare Voice™

Mutare Text ™

Mutare Insights™

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24/7 AvailabilityCustomer

ExpectationsFlawless

EngagementPersonalized

ServiceInfo Anytime,

Anywhere

Insights Speed to Market Business ModelsEmployee

ExpectationsNew Markets

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What is Mutare Voice™?Mutare Voice is a new technology that replaces voicemail with a modern digital

workflow for employees.


• Answers missed calls

• Delivers voice messages to individuals as text messages, emails, IM or instant messages, or secure HIPAA-compliant messages

• Analytics and message appending

• Integrates with Salesforce, Microsoft Outlook and other CRM databases

• Easy administration with Active Directory synchronization

• Secure web portal

A feature that can be deployed as

a standalone application or as

part of a call completion solution.


Mutare Voice™ Spam Filter

The Problem – Voice Spam and Robocalls• Half of all calls placed in 2019 will be robocalls

• Contact center KPIs and staffing

• Employee distraction kills production

8 Confidential © 2019 Mutare, Inc. All rights reserved.

Employee Digital Distraction Cost • U of C Irvine shows digital distraction costs on average 23

minutes in productivity

• Large international law firm estimates 15 minutes – Impact to billing = $187 per spam call

• Loaded labor rate $60K

- 23 minutes = $11.50

- 15 minutes = $7.50

- 1 minute = 50 Cents

- ½ Minute = 25 Cents


“Why can’t you block the call before it rings? Once the phone rings the damage is done. My iPhone does that…”

CEO of a Fortune 100 Company to CTO


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Mutare Voice Spam Filter

• Support enterprise-generated whitelists

• Support enterprise-generated blacklists

• Block robocalls

• Log and report actions

• Simple admin interface

• Make it easy to manage

11 Confidential © 2019 Mutare, Inc. All rights reserved.

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Mutare Text leverages the immediacy and mobility of text communication both within and outside

of the organization, protecting employee privacy while enabling effective customer and team

engagement from anywhere.


Engage Alert

Reach Cast

Status

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Mutare Insights is a voice analytics tool that allows you to transcribe, search,

analyze and archive your audio in one place.


• Automated speech-to-text transcription

• Enterprise search capabilities

• Acoustic and linguistic analysis

• Extract information from voice surveys and all center calls

• Automated redaction

• Efficient web-based interface

• Application editor for custom analysis

• Out-of-the-box or customized agent scorecard and call drive applications

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Simple Navigation

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Frank Dennis

Regional VP Sales847.496.9042

[email protected]

Andrew Biggs

Regional Manager251.518.6566

[email protected]

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Get the Message.


Mutare Presentation - C1 Omaha - ConvergeOne Deck - C1... · 2019. 6. 12. · z 0xwduh ,qf /hdglqj 'ljlwdo &rppxqlfdwlrqv 7udqvirupdwlrq 0xwduh ,qf $oo uljkwv uhvhuyhg &rqyhujh2qh

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