MUNICIPALITY OF LINGAYEN Citizen’s Charter 1
MUNICIPALITY OF LINGAYEN Citizen’s Charter
1
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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I. Mandate:
The Local Government Unit of Lingayen shall have the power in promoting general welfare and providing basic services and facilities with its jurisdiction. To become responsive and accountable and more effective partner in the attainment of national goals as mandated by the Republic Act no. 7160 otherwise known as the Local Government Unit of Lingayen.
II. Vision: Lingayen, the capital town of the Great Province of Pangasinan, a
benchmark of good governance, with a self- sufficient economy powered by
God-centered and law abiding people in a tourism-oriented and ecologically-
balanced environment, emanating preeminence, pride and progress
.
III. Mission: “The MUNICIPAL GOVERNMENT OF LINGAYEN exists to provide quality
services and upholds the general welfare of its people through sustainable
development, social responsibility, environmental protection and economic
progress in strong partnership with the private sector”.
IV. Service Pledge:
We, the officials and employees of the local government unit of Lingayen do
hereby swear and pledge to deliver excellent public service, maintain honesty
and responsibility, take appropriate measures to promote transparency in
each offices, and to reduce red tape and expedite business and non-business
relatedy transactions in the agency.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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LIST OF SERVICES Page Number
1. Office of the Mayor 5
2. Municipal Treasurer„s Office 12
3. Municipal Accounting Office 21
4. Municipal Local Civil Registry 27
5. Municipal Assessor‟s Office 52
6. Municipal Agriculture Office 59
7. Municipal Information Office 85
8. Municipal Planning and Development Office 89
9. Municipal Population Office 94
10. Municipal Social Welfare and Development Office 96
11. Municipal Engineering Office 109
12. Municipal Health Office 114
13. Market Operations Services Office 126
14. PADO Implementing Guidelines 141
15. Pado Forms 143
16. Appendices
a. The Anti Red Tape Act of 2007 (RA 9485) 149
b. How to file a complaint 157
17. List of Offices 158
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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OFFICE OF THE MAYOR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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1. Issuance/Granting of Mayor’s Clearance
Service Information:
Office or Division: Office of the Municipal Mayor
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Residence within the vicinity of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Community Tax Certificate Municipal Treasurer‟s Office
Barangay Clearance Barangay
Original Copy of Police Clearance PNP
Official Receipt from the Municipal Treasurer Municipal Treasurer‟s Office
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
Submit the required documents
Validate submitted
requirements as to
authenticity and
completeness
None 3 mins
Marieta V. Anayas
(Senior Admin. Assist.
III)
Marissa L. Santos
(Admin. Aide IV)
Affix signatures and thumb mark on the
clearance
Clearance Prepared None 3 mins
Marieta V. Anayas
(Senior Admin. Assist.
III)
Marissa L. Santos
(Admin. Aide IV)
Pay the required fee at the Municipal Treasurer
Signing of the
Clearance 35 3mins
Leopoldo N. Bataoil
(Mun. Mayor)
Jose C. Ferrer
(Mun. Administrator)
Receives the clearance
Release of the
Clearance
None 2 mins
Marieta V. Anayas
(Senior Admin. Assist.
III)
Marissa L. Santos
(Admin. Aide IV)
Detailed Job Order
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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2. Granting of Permit to Conduct Motorcade, Parade, Processions
Service Information
Office or Division: Office of the Municipal Mayor
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent/Request Letter indicating the
time, date, place, route (duly noted by the
PNP Traffic Division) & [purpose of the activity
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Submit the required
documents
Receives, verifies
and records letter of
intent/request
None 5 minutes
Marieta V. Anayas
(Senior Admin. Assist.
III)
Marissa L. Santos
(Admin. Aide IV)
Pay the required fee at
the Municipal
Treasurer‟s Office
150.00
5 minutes
Harris C. Cruzada
(LRCO II)
Lourdes C. Pecson (RCC II)
Lilibeth A. Manaoat
(ICO- MUN. TREASURER)
Approves Letter of
request None 5 minutes
Mayor Leopoldo N.
Bataoil
Receives the Permit Release the permit None 2 minutes
Marieta V. Anayas
(Senior Admin. Assist.
III)
Marissa L. Santos
(Admin. Aide IV)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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3. Processing of Business Permits
Service Information
Office or Division: Office of the Municipal Mayor - BPLO
Classification: Simple Transaction
Type of Transaction: Government to Client (G2C)
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For New Business:
1. Properly Accomplished Application Forms
2. DTI Registration 3. Barangay Clearance 4. Residence Certificate 5. TIN Number 6. Computation of Taxes & Receipt of
Payments
7. FSIC 8. Zoning Permit 9. Sanitary Permit
Business Permits & Licensing Office
DTI
Barangay
Municipal Treasury
BIR
Municipal Treasury
RHU I
Bureau of Fire
MPDC
Renewal of Business Permits:
1. Residence Certificate 2. Barangay Clearance 3. Old Business Permit
4. Sanitary Permit
5. FSIC
Municipal Treasury
Barangay
RHU I
Bureau of Fire
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Receive application
forms
Provides application
forms & gives
instruction, evaluates
and assesses
requirements and
secure the signature of
the following officials
Zoning Administrator
MHO
Chief Fire Marshall
None 20 minutes
Cecily T.
Santos
(Admin. Asst. II)
Thelma P. Manuel
(Admin. Aide III)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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Revenue Officer
Submit forms for
computation of
payments @
Treasury Office
Computes Tax to be
paid, accept payments
and issues O.R.
None
5 minutes
Harris C. Cruzada (LRCO II)
Lourdes C. Pecson (RCC II)
Lilibeth A. Manaoat(ICO-MUN.
TREASURER)
Receive Business
Permit
Release/ Issues
Permit with
BUSINESS PLATE
None
1 HOUR
Cecily T. Santos
(Admin. Asst. II)
Arvin Kristoffer F.
Ungson
(License Officer I)
EDGARDO L. SISON (License Officer II)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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4. Issuance of Mayor’s Permits for Tricycles and Pedicabs Service Information
Office or Division: Office of the Municipal Mayor - BPLO
Classification: Simple Transaction
Type of Transaction: Government to Client (G2C)
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tricycles: 1. Duly Accomplish application forms 2. Barangay Clearance 3. Certification of TODA membership 4. CTC (CEDULA) 5. OR & CR
BPLO
Barangay
TODA President
Pedicabs: 1. Barangay Clearance 2. Certification of PODA membership
Barangay
PODA President
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Submit the required
documents
Receive documents and
assess completeness 15 minutes
Cecily T.
Santos
(Admin. Asst. II)
Thelma P. Manuel
(Admin. Aide III)
Support Staff
(All detailed J.O.‟s)
Pay the required
fee @ the Municipal
Treasury
Accept payments and
issues O.R.
Tricycle:
300.00
Pedicab:
200.00
10 minutes
Sammy P. Ferrer
(LRCO I)
Ma. Thelma R. Ferrer (Admin. Officer IV))
Submit O.R. at the
BPLO Verifies O.R. None 3 minutes
Thelma P. Manuel
(Admin. Aide III)
Support Staff
(All detailed J.O.‟s)
Receive Business
Permit
Release/issue Business
Permit None 2 minutes
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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Arvin Kristoffer F.
Ungson
(License Officer I)
EDGARDO L. SISON (License Officer II)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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MUNICIPAL TREASURER’S OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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1. ASSESSMENT OF BUSINESS PERMIT
Service Information
Office or Division: Office of the Municipal Treasurer
Classification: Complex Transaction
Type of Transaction: Government to Client
Who may avail: TAXPAYERS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Occupancy Permit (For New) Office of the Building Official
Barangay Clearance (for Renewal) Barangay (Where business is located)
Community Tax Certificate (Cedula) Office of the Municipal Treasurer
DTI or SEC (for New Applicant) Office of the Department of Trade and Industry
BIR Tax Return (VAT/Percentage) For
Renewal only)
Bureau of Internal Revenue
Market Clearance (for Stall Holders) Office of the Municipal Market Supervisor
Sanitary Permit/ Health Clearance Municipal Health Office
Valid Fire Safety Inspection Certificate Bureau of Fire Protection
Zoning Permit (for New Applicant) Municipal Planning and Development Council Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.Proceed to assessment/ computation section
Assess documents or
requirements if
complete.
Gross sales tax,
mayor’s permit
fee, business
plate, zoning fee,
sanitary
inspection fee,
fire inspection
fee, garbage fee,
occupational
permit fee and
storage fee.
Note: Failure to
5 minutes Lourdes Rosa
Pecson (RCC-II)
Florence F. Saito
(LRCO-II)
Harris C. Cruzada
(LRCOII)
Lilibeth A. Manaoat
(OIC-
Mun.Treasurer)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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pay within the
time required
shall subject to a
surcharge of
twenty five
(25%) of the
original amount
and 2% monthly
interest.
2. Waits at the
waiting area
Computes tax to be
paid.
None
10 minutes
3. Pay tax due as
indicated in the
business
computation slip
Accepts payment and
issues O.R.
None
5 minutes
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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2. Issuance of Real Property Tax Receipts
Service Information
Office or Division: Office of the Municipal Treasurer
Classification: Simple Transaction
Type of Transaction: Government to Client
Who may avail: TAXPAYERS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Notice of Assessment/Real Property Tax
Order of Payment (RPTOP)
Office of the Municipal Assessor
Previous tax receipt
CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1.Clients represents
RPTOP to the
collecting officer.
Receives
requirements
verifies records of
payment
Computes RPT
tax due.
Basic Real
Property Tax =
Assessed Value x
1.00%
Additional Tax
{Special Education
Fund} = Assessed
Value x 1.00%
Payment of Real
Property Taxes in
installments:
1st Installment - on
or before March 31
2nd Installment - on
or before June 30
3rd Installment - on
or before
September 30
4th Installment - on
or before
5 minutes Sebastian M. Doria
(RCC-II)
Delia Fernandez
(RCC-II)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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December 31.
Discounts:
Tax payers with no
delinquency, who
shall pay their real
property tax in full
for the following
year on or before
December 31, of
the the current year
shall be entitled to
a TWENTY
PERCENT (20%)
DISCOUNT and
those who to pay
on the first quarter
(January 1 - March
31) of the current
year are entitled to
a TEN PERCENT
(10%) DISCOUNT
INTEREST:
Interest on Unpaid
Real Property Tax
= 2% per month but
not to exceed 72%
2. Client pays RPT
due
Accepts payment 3 minutes
3. Receives official
receipt
Issues Official
Receipt to the
client
5 minutes
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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3. Issuance of GENERAL RECEIPTS
Service Information
Office or Division: Office of the Municipal Treasurer
Classification: Simple Transaction
Type of Transaction: Government to Client
Who may avail: TAXPAYERS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Payment Slip
CLIENT STEPS AGENCY
ACTIONS
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Client presents
request slip to the
Collecting officer
Assesses client. ₱100.00 -
Certification Fee.
₱30.00 - DST
3 minutes Samuel P. Ferrer
(LRCO-I)
Maria Thelma Ferrer
(Administrative
Officer IV)
2. Pay the required
charges/fee
Accepts payment 5 minutes
3. Gets Official
Receipt (OR)
Issues OR to the
client
2 minutes
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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4. Issuance of COMMUNITY TAX CERTIFICATE
Service Information
Office or Division: Office of the Municipal Treasurer
Classification: Simple Transaction
Type of Transaction: Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Applicant must appear Personally (For
Individual)
Office of the Municipal Treasurer
Application Form w/ Assessed Gross
Income
Affidavit for tax on business (For
Business)
Office of the Municipal Treasurer
CLIENT STEPS AGENCY
ACTIONS
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Proceed to table 3 or 4
Interviews client
Computes amount
to be paid.
Basic:
For Individuals:
₱5.00 + 1.00 for
every ₱1,000.00
gross income.
For Corporation:
₱500.00 + 2.00 for
every ₱5,000.00
gross income.
*Penalty of 2% per
month shall be
imposed on
individuals or
corporation
securing their
Community Tax
Certificate from
March 1 up to the
end of the year.
5 minutes Lourdes Rosa
Pecson (RCC-II)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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2. Pay the required
fee and gets CTC
Accepts payment
and issues CTC. 5 minutes
5. Issuance of POLICE CLEARANCE
Service Information
Office or Division: Office of the Municipal Treasurer
Classification: Simple Transaction
Type of Transaction: Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Present your Barangay Clearance Office of the Barangay
Community Tax Certificate Office of the Municipal Treasurer
CLIENT STEPS AGENCY
ACTIONS
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Proceed to table 5 or 6
Assesses client. ₱230 - Abroad
₱80 - Local
3 minutes Samuel P. Ferrer
(LRCO-I)
Maria Thelma
Ferrer
(Administrative
Officer IV)
2. Pay the required fee. Accepts Payment. 5 minutes
3. Gets Official Receipt
(OR)
Issues OR. 2 minutes
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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6. Issuance of Professional Tax Receipts
Service Information
Office or Division: Office of the Municipal Treasurer
Classification: Simple Transaction
Type of Transaction: Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Present your PRC I.D. Office of the Municipal Treasurer
CLIENT STEPS AGENCY
ACTIONS
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Proceed to table
5 or 6
Assesses client. ₱300.00 - w/
professional
license
3 minutes Samuel P. Ferrer
(LRCO-I)
Maria Thelma Ferrer
(Administrative
Officer IV)
2. Pay the required
fee.
Accepts payment. 5 minutes
3. Gets Official
Receipt (OR)
Issues OR. 2 minutes
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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MUNICIPAL ACCOUNTANT’S OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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1. Receipt and Signing of Disbursement Voucher
Service Information
Office or Division: Office of the Municipal Accountant
Classification: Complex Transaction
Type of Transaction: Government to Client
Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Allotment and Obligation form Office of the Municipal Budget Officer
PO/PR and other BAC Documents Bids and Awards Committee Office
Disbursement Vouchers Office of the Municipal Accountant
Other pertinent documents as enumerated in
COA Circular 2012-001 based on the type of
transaction being processed
Various Offices
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Submit pertinent
supporting
documents to
Accounting Office
for the preparation
of Disbursement
Voucher.
Receives the
documents from
BAC / Budget Office
/ Payee and checks
supporting
documents.
If presented
documents are
complete, then,
prepares the
Disbursement
Voucher.
None
5 minutes
(simple
transactions)
30 – 45
minutes
(Complex)
Benilda D. Victorio
LRCO – I
(All Funds)
Larry B. Flores
Admin. Officer III
2. Receives voucher if
incomplete and rectify
the deficiency then re-
submit
Checks supporting
documents attached
thereto and return
the same if voucher
has lacking
None
1 day
Benilda D. Victorio
LRCO – I
(All Funds)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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documents. Larry B. Flores
Admin. Officer III
Reynante G. Gregorio
Admin. Assistant II
Assigns voucher
number, log and
retains copy for
accounting use and
reference
None 5 minutes Reynante G. Gregorio
Admin. Assistant II
(General Fund)
Benilda D. Victorio
LRCO – I
(SEF and Trust)
Review and signs
disbursement
voucher
None
5 minutes
Nelson S. Gumapos
Municipal Accountant
Records the signed
voucher and submit
the same to the
Treasurer‟s Office
for checking.
None 5 minutes Blandina V. Peralta
Revenue Collection
Clerk II
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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2. Issuance of Accountant’s Advice
Service Information
Office or Division: Office of the Municipal Accountant
Classification: Simple Transaction
Type of Transaction: Government to Client
Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved disbursement voucher Office of the Municipal Accountant, Office of the
Municipal Treasurer, and Office of the Mayor
Duly signed check Municipal Treasurer‟s Office
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.Submit approved
disbursement voucher
with corresponding
signed check and
request for the
accountant‟s advice
Receives approved
disbursement
voucher with
corresponding
signed check and
prepare
accountant‟s advice
None
10 minutes
Benilda D. Victorio
LRCO - I
Signs accountant‟s
advice
None
5 minutes
Nelson S. Gumapos
Municipal Accountant
Transmit signed
accountant‟s advice
to the depository
bank then file the
duplicate copy for
reference.
None
10 minutes
Benilda D. Victorio
LRCO - I
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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3. Government Remittance (GSIS, BIR, PAG-IBIG, PhilHealth and Banks
Service Information
Office or Division: Office of the Municipal Accountant
Classification: Simple Transaction
Type of Transaction: Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Billing statements Various government agencies and financial
institutions
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Transmit monthly
billing
Receives billing
statements and
prepare list for
remittance
None
1 hour
Reynante G. Gregorio
Admin. Assistant II
Checks and
reconcile monthly
billing statements
against the amount
posted in the ledger
and other subsidiary
accounts
None
1 day
Benilda D. Victorio
LRCO – I
Larry B. Flores
Admin. Officer III
Reynante G. Gregorio
Admin. Assistant II
Nelson S. Gumapos
Municipal Accountant
Encodes and
finalizes remittance
and prepare
corresponding
disbursement
voucher and
forward the same to
the treasury
department
forcheck
None
1day
Benilda D. Victorio
LRCO – I
Larry B. Flores
Admin. Officer III
Reynante G. Gregorio
Admin. Assistant II
MUNICIPALITY OF LINGAYEN Citizen’s Charter
25
preparation
2. Receive payment
and issue receipt
Remittance of
money to various
government offices
None
Variable Time
Staff from Treasurer‟s
Office
4. Receipts of Barangay Transactions
Service Information
Office or Division: Office of the Municipal Accountant
Classification: Simple Transaction
Type of Transaction: Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Paid Vouchers and Payroll Barangay Treasurers
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Submit paid
vouchers, payroll and
other documents on or
before the 10th day of
the month
Verify and count the
accounts submitted
from barangay
treasurer
None
30 minutes
Cinderella S. Sison
Admin. Officer II
Marle M. Tacud
Admin. Aide III
2. Get the received
copy from the receiving
officer
Mark the copy of
the barangay
treasurer as
received
None
5 minutes
Cinderella S. Sison
Admin. Officer II
Marle M. Tacud
Admin. Aide III
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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MUNICIPAL LOCAL CIVIL REGISTRAR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
27
1. ISSUANCE OF CERTIFIED TRANSCRIPTION/ TRUE COPIESOF BIRTH, MARRIAGEAND DEATH
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Simple Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: All government entity; Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
- Valid ID/Authorization Letter/ Affidavit of Kinship
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Approach LCR personnel and fill-up
the query form for
Birth/Marriage/Death Certificate
Interview the client None 5 mins. Job Order/
Administrative
Assistant I /
Registration Officer I
2.Wait for verification of the
availability of the Civil registry
documents.
Verify the availability
of Civil Registry
document/s in the
database and in the
Registry Book.
None 10mins. Job Order/
Administrative
Assistant I /
Registration Officer I
3.Paysthe required fees at the MTO Order of Payment P100.00 +
30.00DST
per copy
5 mins . MTO Collection
Officer
4. Give Official Receipt to the staff Prepare the certified
transcription of
Birth/Marriage/Death
None 3 mins. Registration Officer II/
MCR
5. Get the requested document duly
signed by the civil registrar or
authorized signatories
Release the requested
document/s duly
signed by the MCR or
his duly authorized
signatories.
None 3 mins. Registration Officer II/
MCR
TOTAL: P100.00 +
30.00DST
5-10 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
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2. REGISTRATION OF BIRTH/MARRIAGE CERTIFICATE
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Simple Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: All government entity; Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Registration of Birth Accomplished Certificate of Live Birth (COLB) For Legitimate child: - Marriage Certificate of Parents For Illegitimate child: - AAP - AUSF Registration of Marriage Accomplished Certificate of Marriage
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSIN
G TIME
PERSON RESPONSIBLE
1.Submit fill-up forms, documents for review
Interview the
informant/client upon
submission of the fill-
up form/accomplished
Certificate of Live
Birth(COLB)/Certificate
of Marriage(COM)
None
5mins.
Job Order
Administrative
Assistant I
Registration Officer I
2. Client pays the required fees at
the MTO
Order of Payment
COLB: Legitimate
Child: No Fees
Illegitimate Child:
Acknowledgement
Fee - P 100
AUSF Fee - P 100
COM: No Fees
5 mins.
MTO Collection Officer
3. Wait for the printed Certificate
of Live Birth and Certificate of
Marriage
Encode and print the
Certificate of Live
Birth/Certificate of
Marriage and let the
concerned signatories
signed the document
None 10mins. Job Order
Administrative
Assistant I
Registration Officer I
MUNICIPALITY OF LINGAYEN Citizen’s Charter
29
4. Give Official Receipt to the
assigned staff
Assigned registry
number and record the
document in the
corresponding Registry
Book
None 10mins. Registration Officer I
Registration Officer II
MCR
5. Receive the registered
COLB/COM
Release the registered
COLB/COM duly signed
by the MCR or his duly
authorized signatories
with corresponding
registry number
Note: The client may
request for an advance
endorsement to the
PSA for the issuance of
the document in the
security
paper(optional)
None 3 mins. Registration Officer II
MCR
TOTAL: P200.00 10 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
30
3. REGISTRATION OF DEATH CERTIFICATE
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: All government entity; Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
- Proof of relationship to the deceased of the informant/Certificate of Dead on Arrival coming from hospital(as needed) / Police blotter(as needed)
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING
TIME
PERSON RESPONSIBLE
1.Approach LCR personnel for interview and fill up the form
Interview the
informant/client upon
submission of fill-up
form/accomplished
Certificate of Death
None
5 mins.
Job Order
Administrative Assistant I
Registration Officer I
2. Client pays the required fees at
the MTO
Order of Payment
Burial Permit -
P100.00
Transfer Permit (If
cadaver is to be
transferred to other
city/municipality) -
P100.00
5 mins.
MTO Collection Officer
3. Give Official Receipt to the
assigned staff
Encode and print the
Certificate of Death
and let the concerned
signatories signed the
document
None 10 mins. Job Order
Administrative
Assistant I
Registration Officer I
4. Assigned registry
number and record the
document in the
corresponding Registry
Book
None 10 mins. Registration Officer I
Registration Officer II
MCR
5. Get the requested document
duly signed by the Civil Registrar or
authorized signatories
Release the registered
COD duly signed by the
MCR or his duly
authorized signatories
with corresponding
registry number
None 3 mins. Registration Officer II
MCR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
31
Note: The client may
request for an advance
endorsement to the
PSA for the issuance of
the document in the
security
paper(optional)
TOTAL P100.00 5 – 10 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
32
4. DELAYED REGISTRATION OF BIRTH, MARRIAGE AND DEATH CERTIFICATE
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For delayed registration of Birth Certificate - Latest Negative Result of Birth from PSA Any two (2) of the following documents a) Baptismal Certificate b) School Record (Form 137) c) Barangay Certification d) Medical record e) Different ID's / Passport f) Voter's Certification Record / Registration Record g) Income Tax Return h) GSIS/SSS/Philhealth Membership -Marriage certificate (if applicant is married) -Marriage Certificate of Parents -AAP|AUSF(if child's parents are not married) -Affidavit of Two Disinterested Persons For delayed registration of Marriage Certificate -Latest Negative Result of Marriage from PSA -Copy of Certificate of Marriage -Marriage License -Affidavit of Delayed Registration For delayed registration of Death Certificate -Latest Negative Result of Death from PSA -Certificate of Death (Prepared by hospitals,attending physicians, health officers) -Certificate of Burial Rites from the Church -Certification from Caretaker of Cemetery -Affidavit of 2 Disinterested Persons
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING
TIME
PERSON
RESPONSIBLE
1.Approach LCR personnel
for submission of the
requirements and fill up
the form
Interview the
informant/client upon
submission of the fill-up
form/accomplished
None 5mins. Job Order
Administrative
Assistant I
Registration Officer I
Registration Officer II
MUNICIPALITY OF LINGAYEN Citizen’s Charter
33
Certificate of Live
Birth(COLB)/Certificate of
Marriage(COM)/Certificate
of Death(COD)
MCR
2. Client pays the required
fees at the MTO Order of Payment For Birth
Certificate:
Legitimate Child:
No Fees
Illegitimate Child:
Acknowledgement
Fee - P 100
AUSF Fee - P 100
For Marriage
Certificate: No Fees
For Death
Certificate: No Fees
5mins. MTO Collection Officer
3. Give Official Receipt
to staff assigned
Encode and print the
Certificate of Live Birth
(COLB)/Certificate of
Marriage(COM)/Certificate
of Death(COD) and let the
concerned signatories
signed the document
None 15 mins. Job Order
Administrative
Assistant I
Registration Officer I
4. After completion of 10
days posting, assigned
registry number and
record the document in
the corresponding Registry
Book
None 10 mins. Registration Officer I
Registration Officer II
MCR
5. Get the requested
document duly signed by
the Civil Registrar or
authorized signatories
Release the registered
COLB/COM/COD duly
signed by the MCR or his
duly authorized
signatories with
corresponding registry
number after the
completion of 10 days
posting period.
Note: The client may
request for an advance
endorsement to the PSA
for the issuance of the
document in the security
paper(optional)
None 3 mins. Registration Officer II
MCR
TOTAL P200.00 20 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
34
5. APPLICATION FOR MARRIAGE LICENSE
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2C (Govt. to Client)
Who may avail: All government entity; Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requirements: -Latest Birth Certificate, PSA copy -Certificate of No Marriage Record (CENOMAR) -Valid ID -Picture -Family Planning Certificate - Pre- Marriage Counseling Certificate (age 18 to 24) - Parental Consent for applicant's 18-20 years old - Parental Advice for applicant's 21-24 years old Other Requirements: - Certificate of Legal Capacity to Contract Marriage for Citizens of a Foreign Country - Death Certificate of deceased spouse/Judicial Decree of Divorce or Annulment for Applicants previously married
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1.Approach LCR personnel for
submission of the requirements
and fill up the form
Interview the
applicants (groom
and the bride),
validate the
documents being
presented and let
them fill-up the Fill-
up form for
Application for
Marriage License.
None 10 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
35
2. Client pays the required fees
at the MTO
Order of Payment
Marriage
Application
fee - P150.00
Family
Planning and
Marriage
Counseling
fee - P100.00
Solemnization
Fee - P200.00
5mins.
MTO Collection Officer
3. Give Official Receipt to the
staff
Assigned Registry
No., record in the
Registry Book and
encode the
Application for
Marriage License
None 10mins. Administrative Asst. I
Registration Officer I
Registration Officer II
4. Signing /Subscribing
of the Application
form for Marriage
License
Marriage
License Fee -
P100.00
5 mins. MCR
5. After the completion
of 10 days posting
period and
submitting of all the
requirements, release
the Marriage License
duly signed by the
MCR or his duly
authorized
signatories indicating
the 120 days
expiration date or
hold the Marriage
License for 90 days if
the required
requirements is not
submitted such as;
Parental Consent,
Parental Advice
Family Planning or
the Pre-Marriage
Counselling.
3 mins. Registration II
MCR
TOTAL: For Couple 18
to 24 yrs. Old
– P550.00 (If
will solemnize
by Mayor
10 – 20mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
36
– P350.00 (if
will solemnize
by
Priest/Pastor
or Judge
For Couple 25
and above –
P450.00 (if
will solemnize
by Mayor
- P250.00 (if
will
solemnized
by
Priest/Pastor
or Judge
MUNICIPALITY OF LINGAYEN Citizen’s Charter
37
6. CORRECTION OF CLERICAL ERROR/S, CHANGEOF FIRST NAME, CORRECTINOF ENTRIESIN GENDER,
MONTHAND/ OR DAYOF DATE OF BIRTH
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Latest PSA Copy of COLB/COM/COD of the document/s to be corrected. -Latest copy of Certificate of Live Birth/Marriage/Death from the PSA in Security paper -Baptismal Certificate -Earliest School Record (Form 137) -High School/Transcript of Record/Diploma -Voter's Certification Record -GSIS/SSS/PhilHealth Membership -Valid ID'S/Passport -Medical Record -Birth Certificate of Children( if any) -Birth Certificate of Siblings(if any) -Birth Certficate of Parents (as needed) -Death Certificate of Parents (as needed) Additional Requirements for Change of First Name, Correction of Gender, Day and/or Month of Birth -Police and NBI Clearance -Employer's Clearance (if employed) -Affidavit of Non-Employment (if not employed) -Medical Certificate from Gov't. Physician (correction of gender) -Publication in a newspaper of general circulation once a week in two consecutive weeks -Certificate of Indigency from Brgy. Captain and MSWD (petitioner is indigent) - other related documents that can be use in the correction
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
38
1.Approach LCR personnel for
submission of the
requirements.
Interview the client to
identify and know their
concern regarding the
error/s to be corrected in
their document
(COLB/COM/COD).
None 10 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
2. Verify the supporting
documents being
submitted by the client
in regards to correctness,
consistency and veracity
of the documents.
None 30 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
3. Client pays the required
fees at the MTO
Order of Payment Filing Fee:
Correction of
Clerical Error
- P1,000.00
Change of
First Name,
Correction of
Gender, Day
and Month
Of Birth -
P3,000.00
Migrant
Petition:
Service Fee
P500.00
If client is
indigent: NO
filling fee
5 mins. MTO Collection Officer
4.Give Official Receipt to the
staff
Prepare the Petition for
Correction of Clerical
Error address to PSA
Quezon City pursuant to
R.A. 9048 and R.A. 10172
None 20 mins Administrative
Assistant I
Registration Officer I
Registration Officer II
MCR
5. For Change of First
Name, Correction of
Gender, Day and/or
Month of Birth petitions:
Instruct the client to
have the petition
published in a local
newspaper of general
circulation for 2
consecutive weeks.
None 5 mins. Administrative
Assistant I
Registration Officer I
Registration Officer II
MCR
6. For Change of First None 5 mins. Administrative Assistant I
Registration Officer I
MUNICIPALITY OF LINGAYEN Citizen’s Charter
39
Name, Correction of
Gender, Day and/or
Month of Birth petitions:
After the completion of
the Publication in the
newspaper validate the
entries in the newspaper
clippings
Registration Officer II
MCR
7. After the completion of
10 days posting and the
completion of two
consecutive weeks
publication for petitions
that requires newspaper
publication, the client
will mail the petition to
PSA Quezon City for
approval. Advise the
client to wait for the
OCRG's decision, usually
2 to 3 months.
None 10 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
8. Upon receiving the
Action Taken by the
OCRG
If the decision of the
OCRG is AFFIRMED,
prepare the Certificate of
Finality and annotate the
necessary corrections on
the document and
record the corrections in
the Record Book of
Certificate of Live
Birth/Marriage/Death of
the client subject for
corrections in the
remarks column.
If the decision of the
OCRG is IMPUGNED,
comply with the
observations/suggestions
of the OCRG and the
client will mail the
Motion for
Reconsideration to the
PSA Quezon City and
wait again for the
None 30 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
40
decision of the OCRG.
9. The client will mail the
Certificate of Finality and will
wait for 1 to 2 months for the
Annotated
Birth/Marriage/Death
Certificate security paper copy.
None 10 mins. Registration Officer II
MCR
TOTAL: P1000 - For
CCE (RA
9048)
P3000 - For
CFN and CCE
(RA 10172)
10-30 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
41
7. LEGITIMATIONOF ILLEGITIMATE CHILDTHROUGH SUBSEQUENT MARRIAGEOFTHE PARENTS
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requirements: -Joint Affidavit of Legitimation of parents -Latest PSA copy of COLB -Marriage Certificate of parents (PSA copy) -Affidavit of Admissin of Paternity if Child was not acknowledged when it was registered -Advisory on Marriages of both parents (PSA copy)
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1.Approach LCR personnel for
submission of the requirements.
Interview and review
the documents
submitted by the
client.
None 5 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
2. Client pays the required fees
at the MTO
Order of Payment Legitimation
Fee P250.00
Certified
Xerox Copy
of
Annotated
Birth
Certificate
P100.00 +
P30.00 DST
5 mins. MTO Collection Officer
3. Give Official Receipt to the
staff
Record the
Legitimation in the
Record Book of Legal
Instruments and in the
record Book of Birth in
the remarks column
Annotate the
None 30 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
42
Legitimation of the
Child in his/her
Certificate of Live Birth,
and endorsed to PSA
Quezon City
4. The client will mail the
Annotated Certificate of Live
Birth for the Legitimation of
their Child and wait for two
months for the copy of
Annotated Certificate of Live
Birth security paper copy coming
from PSA.
None 10 mins. Registration Officer II
MCR
TOTAL Legitimation
Fee –
P250.00 +
Certified
Xerox Copy -
P100.00 +
P30.00 DST
(per copy)
5 – 30 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
43
8. PREPARATIONOF ANNOTATED BIRTH CERTIFICATEOFAN ILLEGITMATE CHILDWITH AAP/AUSF
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Child born on or after March 19, 2004 -Certificate of Live Birth (PSA copy) -Affidavit of Admission of Paternity -Affidavit to Use the Surname of the Father Child born on August 3 1988 to March 18, 2004 -a petition may be filed in court in order to use the surname of the father
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1.Approach LCR personnel for
submission of the requirements.
Interview the client
and review the
documents.
None 10mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
2. Client pays the required fees
at the MTO
Order of Payment Certification
Fee P100.00
Certified
Xerox Copy
of
Annotated
Birth
Certificate
P100.00 +
P30.00 DST
5 mins. MTO Collection Officer
3. Give Official Receipt to the
staff
Record the AAP/AUSF
in the Record Book of
Legal Instruments and
in the Record Book of
Birth in the remarks
column, annotate the
AAP/AUSFof the Child
in his/her Certificate of
Live Birth, and
None 30 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
44
endorsed to PSA
Quezon City.
4. The client will mail the
Annotated Certificate of Live
Birth for AAP/AUSF of their Child
and wait for two months for the
copy of Annotated Certificate of
Live Birth security paper copy
coming from PSA.
None 10 mins. Registration Officer II
MCR
TOTAL Certification
Fee –
P100.00 +
Certified
Xerox Copy -
P100.00 +
P30.00 DST
(per copy)
5 – 30 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
45
9. REGISTRATION/ANNOTATIONS OF COURT DECISIONS
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Original copy of Court decision -Certificate of Finality -Entry of Judgement-PSA Copy of Birth/ Marriage/ Death
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1.Approach LCR personnel for
submission of the requirements.
Interview the client
and review the
submitted documents
-6 sets of certified
photocopies of the
documens if the court
is located in Lingayen
and
theCOLB/COM/COD is
registered in other
City/Municipality
- 4 sets of certified
photocopies of the
documents if the
COLB/COM/COD is
registered in Lingayen
None 3mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
2. Client pays the required fees
at the MTO
Order of Payment Registration
of Court
Decree
Annulment
of Marriage
- P300.00
Adoption -
P250.00
Legal
Separation -
P300.00
Naturalizati
5 mins. MTO Collection Officer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
46
on - P400.00
Change of
Name -
P250.00
Certified
Xerox -
P100.00 +
P30.00 DST
3. Give Official Receipt to the
staff
Decisions coming from
courts located in
Lingayen and the
COLB/COM/COD is
registered in other
City/Municipality:
Record the decisions in
the Record Book of
Court Decress and
issue Certifications.
Decisions coming from
courts located in
Lingayen and the
COLB/COM/COD is
registered in Lingayen:
Record the decisions in
the Record Book of
Court Decress, issue
Certifications,
annotate the decisions
in the COLB/COM/COD
and record the
decisions in the
Registry Book of the
COLB/COM/COD in the
remarks column.
Decisions coming from
courts located in other
City/Municipality and
the COLB/COM/COD is
registered in Lingayen:
Annotate the decisions
in the COLB/COM/COD
and record the
decisions in the
Registry Book of
COLB/COM/COD in the
remarks column.
None 30 mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
4. Endorse to PSA Quezon None 10 mins. Registration Officer II
MUNICIPALITY OF LINGAYEN Citizen’s Charter
47
City the Civil Registry
document/s and advice
the client to wait for 1
to 2 months for the
copy of the annotated
COLB/COM/COD PSA
copy.
MCR
TOTAL Registration
of Court
Decree
Annulment
of Marriage
- P300.00
Adoption -
P250.00
Legal
Separation -
P300.00
Naturalizati
on - P400.00
Change of
Name -
P250.00
Certified
Xerox -
P100.00 +
P30.00 DST
5 – 30 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
48
10. ENDORSEMENTOFTHE REGISTRYRECORDTOTHE CIVIL REGISTRTAR GENERAL (PSA)
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Simple Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Negative/ Blurred Copy of the Civil Registry Document from the PSA - Birth Certificate - Marriage Certificate - Death Certificate
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1.Approach LCR personnel for
submission of the requirements.
Interview the client
and review the
documents.
None 5mins. Administrative Assistant I
Registration Officer I
Registration Officer II
2. Client pays the required fees
at the MTO
Order of Payment Fee P100.00
+P30.00DST
5 mins. MTO Collection Officer
3. Give Official Receipt to the
staff
Prepare the necessary
Civil Registry
documents
COLB/COM/COD for
endorsement.
None 20mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
4. Endorse to PSA the
Civil Registry
documents and advice
the client to wait for 1
to 2 months for the
positive/clear copy of
the documents
COLB/COM/COD from
PSA.
None 10 mins. Registration Officer II
MCR
TOTAL Fee P100.00
+P30.00DST
5 – 20 mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
49
11. ISSUANCE OF SUPPLEMENTAL REPORT
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Simple Transaction
Type of Transaction: G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Latest PSA Copy of COLB/COM/COD - Supplemental Affidavit executed by the owner of the document of legal age or by parents if the owner of the document is minor -Baptismal Certificate /Voter's Registration (COLB) -Church Certification for Death Certificate (COD) -Marriage certificate (Affidavit of husband and wife) (COM)
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1.Approach LCR personnel for
submission of the requirements.
Interview the client
and review the
documents.
None 5mins. Administrative Assistant I
Registration Officer I
Registration Officer II
2. Client pays the required fees
at the MTO
Order of Payment Fees:
P100.00
+P30.00DST
5 mins. MTO Collection Officer
3. Give Official Receipt to the
staff
Prepare the
annotations of
necessary Civil Registry
document/s for the
Supplemental Report
of COLB/COM/COD for
endorsement.
None 15mins. Administrative Assistant I
Registration Officer I
Registration Officer II
MCR
4. Endorse to PSA the
Civil Registry
documents and advice
the client to wait for 1
to 2 months with the
annotations of
supplemental report of
the documents
COLB/COM/COD from
PSA.
None 10 mins. Registration Officer II
MCR
MUNICIPALITY OF LINGAYEN Citizen’s Charter
50
TOTAL Fee P100.00
+P30.00DST
5 – 15mins.
12. REGISTRATION OF FOUNDLING/ABANDONED CHILDREN
Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2C (Govt. to Client)
Who may avail: Private persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
- Certification issued by the concerned Barangay Captain or Police Blotter Report - Affidavit of the Finder - Affidavit of 2 disinterested persons - Certification from MSWD
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1. interview the client
and review the
document/s subject for
registration.
None 10mins. Administrative Assistant I
Registration Officer I
2. Client pays the required fees
at the MTO
Order of Payment Certification
P100.00 +
P30.00DST
3mins. MTO Collection Officer
3. Give Official Receipt to the
staff
Record and release
Civil Registry
Document
None 20mins. Registration Officer II
MCR
TOTAL P100.00
+P30.00DST
5 – 20mins.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
51
MUNICIPAL ASSESSOR’S OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
52
1. ISSUANCE OF NEW TAX DECLARATION FOR NEWLY CONSTRUCTED HOUSE/BUILDING& OTHER
STRUCTURES; NEWLY INSTALLED MACHINERIES
Office or Division: ASSESSOR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)/ G2B (Govt. to Business)
Who may avail: All government entity; Private persons; Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
- Owner’s written or verbal request for inspection/assessment -Tax Declaration of land where the bldg. is constructed; where the machinery is installed -Building permit and Bldg. plan; Certificate of occupancy -Sworn declaration of the owner (for machinery) -Photocopy of ID (Owner or Authorized representative)
-Property owner
-Owner’s copy/ Assessor’s office
-Mun. Engineer’s office
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1. Evaluate submitted documents Request documents
for Evaluation
None 5-7 mins. Menchie A. Sison
Elsie V. Alberto
Madelene DS. Malicdem
Jefferson E. Orjalo
2.Conducts Ocular inspection Inspection of the
building
None Variable
time
Engr. Jerome V. Canullas
3.Forwards documents to
computer operator who prepares
and prints specific documents
requested. Prepare FAAs
Documents
forwarded to the
computer operator
None
Variable
time
Menchie A. Sison
Elsie V. Alberto
Madelene DS. Malicdem
Jefferson E. Orjalo
4. Forward FAAs to assessment
clerk or computer operator for
the preparation of new tax
Preparation of FAAS
None Variable
time
Menchie A. Sison
Elsie V. Alberto
Madelene DS. Malicdem
MUNICIPALITY OF LINGAYEN Citizen’s Charter
53
declaration Jefferson E. Orjalo
5.Signing/ Approval of prepared
documents
Municipal Assessor
signs
3mins. Loida Q. Alamar- OIC-
Provl. Assessor
6.Assigns ARP number and
records entry in the logbook and
releases the document
Indicate ARP No. on
the Tax Declaration
5-10mins.
Menchie A. Sison
Elsie V. Alberto
Madelene DS. Malicdem
Jefferson E. Orjalo
All Job Orders
2. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION / CERTIFICATIONS (WITH OR NO
IMPROVEMENTS/ LANDHOLDINGS/ NO PROPERTY , ET AL.)
Office or Division: ASSESSOR’S OFFICE
Classification: Simple Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)/ G2B (Govt. to Business)
Who may avail: All government entity; Private persons; Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Title
Mode of Acquisition (Sale, Donation, Quitclaim, Other modes of Conveyance)
Certificate Authorizing Registration
Transfer Tax, Sales tax, Updated or latest RPT receipt
Approved subdivision plan/Sketch Plan
Community Tax Certificate
Property owner
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSIN
G TIME
PERSON RESPONSIBLE
1. Evaluates/Verifies documents
The Staff
requires
documents
5mins.
ANY AVAILABLE STAFF
MUNICIPALITY OF LINGAYEN Citizen’s Charter
54
2.Instruct client to pay required
fees at the Municipal Treasurer’s
Office
Client to pay
require fees
P130.00
per copy
5 mins.
ANY AVAILABLE STAFF
3. Encoding of Certification Encoder encodes
documents
5-10mins. ANY AVAILABLE STAFF
4.Signs and approves Certification
Municipal
Assessor signs
3mins.
ENGR. JEROME V. CANULLAS
5.Records and releases document
Staff releases
documents
5-10 mins
ANY AVAILABLE STAFF
3. ISSUANCE OF NEW TAX DECLARATION (TRANSFER OF OWNERSHIP; CORRECTION OF AREA, LOT
NUMBER & BOUNDARIES; UPDATE BASED ON TITLE, ET AL.)
Office or Division: ASSESSOR’S OFFICE
Classification: Complex Transaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)/ G2B (Govt. to Business)
Who may avail: All government entity; Private persons; Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Owner’s written or verbal request for issuance SPA (for authorized representative) Photocopy of ID (Owner or Authorized representative) For Transfer of Ownership: *Cert. Authorizing Registration (CAR) *Documents (Deed of Coveyance) *OR of Sales/Transfer tax *Latest payment of RPT/Tax Clearance For Correction of Area, Lot number or Boundaries: *Subdivision/Sketch plan (2 copies of blueprint) For Updating of TD based on Title (TCT/OCT/KOT): *Documents (Deed of Coveyance) *OCT/TCT/KOT * Latest payment of RPT/Tax Clearance NOTE: All documents/papers presented should be photocopied (2 copies each)
Property owner
*Bureau of Internal Revenue (BIR)
*Provincial Treasurer’s Office
*Municipal Treasurer’s Office
*Licensed Geodetic Engineer
*Owner’s copy
* Owner’s copy
*Municipal Treasurer’s Office
MUNICIPALITY OF LINGAYEN Citizen’s Charter
55
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1.Evaluate submitted
documents
Staff examine
documents
5-7 mins.
• MENCHIE A. SISON
(Local Assessment
Operation
Officer I)
• ELSIE V. ALBERTO
(Assessment Clerk II)
• MADELENE D.
MALICDEM
(Administrative Aide III)
• JEFFERSON E.
ORJALO
(Administrative
Assistant I)
2.Issue Order of Payment
(complete documents) or
advice client to submit
deficiencies if incomplete
Prepare Order of
payment
5 mins ANY AVAILABLE STAFF
3. Verify if subject property is
updated in tax payments
Require updated
RPT receipt
5 mins. TREASURER'S OFFICE
4. Record the document in
the logbook and assign
corresponding entry number
See if document is
complete
1 min. • MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D.
MALICDEM
• JEFFERSON E.
ORJALO
5. Forward to assessment
clerk for the preparation of
FAAs Forward to tax Mapping
Division for recording in the
TCMR and/or assignment of
PIN number in case of new
tax declaration
Assessment Clerk
prepare FAAS
1-2 hrs. • MENCHIE A. SISON • ELSIE V. ALBERTO
• MADELENE D.
MALICDEM
• JEFFERSON E.
ORJALO
Support staff:
(All Job Orders)
6. Conduct field verification if
needed
Staff conduct field
verification
Variable
time
ENGR. JEROME V.
CANULLAS
7. Tax mapping division
forwards the FAAs to
Staff prints Tax
Declaration
30 mins. to • MENCHIE A. SISON • ELSIE V. ALBERTO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
56
computer operator for
printing of Tax declaration
who encodes FAAs and
records in system generated
tax declaration number.
Cancels hard copy. Prepared
tax declaration is verified and
forwarded to signatories for
review and approval
1 hr. • MADELENE D.
MALICDEM
• JEFFERSON E.
ORJALO
Support staff:
(All Job Orders)
8. Signing/ Approval of
prepared documents
Municipal Assessor
signs
3 mins. ENGR. JEROME V.
CANULLAS
9. Releases duly approved tax
declaration
Staff releases the
Tax Declaration
5 mins. ANY AVAILABLE STAFF
4. ANNOTATION OR CANCELLATION OF MORTGAGE AND OTHER ENCUMBRANCES ON TAX
DECLARATION
Office or Division: ASSESSOR’S OFFICE
Classification: SimpleTransaction
Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)/ G2B (Govt. to Business)
Who may avail: All government entity; Private persons; Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Documents of Real Estate Mortgage/Cancellation -RPT receipt -Owner’s copy/ Photocopy of Tax Declaration
Mortgagor, Mortgagee, Bank, Companies & other entity
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING
TIME
PERSON RESPONSIBLE
1. Evaluates/ Verifies
documents
Staff evaluates
documents
5mins.
• MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM
• JEFFERSON E. ORJALO
2.Instruct client to pay
required fees at the
Municipal Treasurer’s Office
Clients pays at the
Treasurer’s Office
Fees
depends
upon the
amount of
loan
5mins.
• MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM
• JEFFERSON E. ORJALO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
57
3. Encoding of Certification Staff encode
annotation
5mins. • MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM
• JEFFERSON E. ORJALO
4.Signs and approves
Cancellation
Municipal Assessor
signs
3 mins. • ENGR. JEROME V. CANULLAS • MENCHIE A. SISON
5. Records and releases
document
Staff record
documents
3 mins. • MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM
• JEFFERSON E. ORJALO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
58
MUNICIPAL AGRICULTURE’S OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
59
1. Provision of Technical Training, Farmer Field School, Techno Demo
Provision on Season long technical demonstration on Farmer Field School
Office Office of the Municipal Agriculturist
Classification: Highly TechnicalTransaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers, women and youth.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
MOA Municipal Agriculture Office
Area Requesting group
Supplies
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Give request letter to
the Municipal
Agriculture Office
Receive request
letter or walk in
inquiries.
None
5 minutes
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
2. Accompany in
validation of qualified
site
Searching of
qualified site and
recommendation
None
60 mins
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
3. Accompany on
Identifying Farmer
Participants
Finding selected
FFS members
None
60 mins
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
4. Participate on period 1.1Capacitated FFS Dr. Rodolfo Dela Cruz-Corn
MUNICIPALITY OF LINGAYEN Citizen’s Charter
60
of FFS Cycle 1.2 Members for a
week long training
1.3 Facilitate Field
Day and Graduation
None
None
16 weeks/ 4
Months
1 day
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
MUNICIPALITY OF LINGAYEN Citizen’s Charter
61
2. Technical Assistance
Provision of Technical Assistance on Rice, Corn and Crops Production
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers, Women and Youth.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request Municipal Agriculture Office
Resolution Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Request for
Technical Assistance
Receive request
letter or walk in
inquiries
None
3 minutes
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
2. Prepare for self
Interview
Interview requesting
party for walk-in,
analyze, situation
and refer the matter
to Municipal
Agriculturist
None
20mins
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
3. Acquire
communication
1.1Prepare a written
communication if
necessary
1.2 Prepare written
communication
None
15mins
Dr. Rodolfo Dela Cruz
Municipal Agriculturist
MUNICIPALITY OF LINGAYEN Citizen’s Charter
62
1.3 Recommend or
implement
immediate action
3. Application of Farm Mechanization
Provision of Technical Assistance for the availment of farm machineries under farm
mechanization program
Office Office of the Municipal Agriculturist
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request Municipal Agriculture Office
Resolution Requesting group
MOA
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Send letter of intent
citing the needs
Replies to the
requesting client.
None
1 hour
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
2. Accomplishing
project proposal,
certification of
registration from
SEC/CDA,
Endorsement letter
from MAO/CAO/PAO,
latest audited financial
statement of the
association,
endorsement letter form
MAFC
Creating Resolution
stating its need for
the equipment and
its capacity to
manage, operate
and maintain the
equipment
None
6days
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
MUNICIPALITY OF LINGAYEN Citizen’s Charter
63
FA/IA.RBO Farmers
Profile
List of Officers/Member
with corresponding
areas and signature
and photos of existing
shed
3. Complies the
requirement MOA
signing
1.1 Prepare for
MOA Signing
1.2 Awarding of
Farm Machineries
None
1 day
Agriculture
Technologist
Dr.RodolfoDela Cruz-
Municipal Agriculturist
MUNICIPALITY OF LINGAYEN Citizen’s Charter
64
4. Corn Seed Distribution
Availment of Corn Seed for Corn Production
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
RSBSA Registration Municipal Agriculture Office
Member of Farmer organization Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Farmer-Client
Service approach
Verification of
Farmer‟s
registration in the
RSBSA master list
None
5 minutes
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
2. Payment of Farmers
equity to designated
collector.
Issuance of
Receipts
Depending
on the
price per
variety
5mins
Designated Collector
3. Withdrawal of seeds
and claim of seeds
1.1 Inform farmer-
client where to
withdraw
1.2 Recommend or
None
5 mins
Officer in charge
MUNICIPALITY OF LINGAYEN Citizen’s Charter
65
implement
immediate action
5. Conduct of farmers, classes, demo, seminar, training
Availment of Production Technologies through conduct of seminars, training, and field
validation.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers, women, youth.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Proposal Municipal Agriculture Office
Letter of intent Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of intent/
purpose of visit
Interview, validate,
analyse, and
planned for training
None
1 hour
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
2. Accompany the
concerned Agricultural
Technologist for ocular
inspection, validation,
and examination
Conduct ocular
inspection and
management
None
2 hours Assigned Agricultural
Technologist ad
concerned banner
3. Recieved
recommendation/
Presciption
Give
recommendation/
presciption
None
5 mins
Assigned Agricultural
Technologist ad
concerned banner
MUNICIPALITY OF LINGAYEN Citizen’s Charter
66
6. Distribution of Fruit or Forest Trees
Availment of fruit or forest for planting materials.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers, women, youth.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
Site validation Requesting group
MOA
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of request/ Fill
up request form at
Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
Dr. Rodolfo Dela Cruz-Corn
Josefina Cruz – Rice
Joey Manuel
BejieDela Cruz-HVCDP
Armando Cruz- Livestock
Dr. Jayson Baradi
Charito Fernandez-Fishery
JeremieTuazon
2. Accompany site
assessment and
evaluation for the
recommending trees
Conduct ocular
inspection and
recommendation
None
2 hours Assigned Agricultural
Technologist and
concerned banner
3. Claim seedlings Carry out signing in
logbook and secure
MOA
None
15 mins
Assigned Agricultural
Technologist
Municipal Agriculturist
MUNICIPALITY OF LINGAYEN Citizen’s Charter
67
\7. Distribution of Vegetable Seeds
Availment of Vegetable Seeds for Planting Material.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers, women, youth.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
One valid ID Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of request/ Fill
up request form at
Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
BejieDela Cruz
HVCDP
2. Accompany site
assessment and
evaluation for the
recommending seeds
Conduct ocular
inspection and
recommendation
None
2 hours BejieDela Cruz
HVCDP
3. Claim vegetable
seeds
Carry out signing in
logbook and
necessary forms
None
15 mins
BejieDela Cruz
HVCDP
MUNICIPALITY OF LINGAYEN Citizen’s Charter
68
8. Meeting /Forum, IEC
Availment of Productive Information through forums, meetings, information Education
Campaign.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Group of Farmers, women, youth, students, NGO, Meat vendors.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
Proposal letter Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of request at
Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
Municipal Agriculturist,
Assigned Agricultural
Technologist and
concerned banner
2. Address concern in
MA, AT‟s and associate
in planning process
Conduct ocular
inspection and
recommendation
None
2 hours Municipal
AgriculturistAssigned
Agricultural
Technologist and
concerned banner
3. Accompany MA, AT‟s
in Meeting and Forum Administer forums,
meetings,
information
Education
Campaign.
None
5 hours
Municipal
AgriculturistAssigned
Agricultural
Technologist and
concerned banner
MUNICIPALITY OF LINGAYEN Citizen’s Charter
69
9. Farmer’s Livestock School (FLS)
Assistance to farmer by means of livestock projects through Municipal Agriculture
Office.
Office Office of the Municipal Agriculturist
Classification: Highly Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Livestock Owner.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
Proposal letter Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of request Received request
letter for the client
None
5 mins
Armando Cruz
Dr. Jayson Baradi
Livestock
2. Submit Proposal Approval of
Proposal
None
2 hours Municipal Agriculturist
Municipal Mayor
Concerned Baranggay
Officials
3. Updates Schedule of
training
Searching for the
qualified
participants .
None
5 hours
Armando Cruz
Dr. Jayson Baradi
Livestock
Assigned Agricultural
Technologist in their
barangay
4. Accompany the ATs
in Launching the
training
Perform for Season
Long Projects
None
6 months Armando Cruz
Dr. Jayson Baradi
Livestock
MUNICIPALITY OF LINGAYEN Citizen’s Charter
70
10. Artificial Insemination
Availment of technical services of large animals.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Livestock Owner.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
Vaccination book Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of request/ Fill
up request form at
Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
JhunMarcuryCocal-AI
Technicain
2. Accompany on
conduction of animal
insemination
Conduct Artificial
Insemination
None
30 mins
JhunMarcuryCocal-AI
Technicain
3. Signing on necessary
forms and logbook
Carry out signing in
logbook and secure
necessary forms
None
5 mins
JhunMarcuryCocal-AI
Technicain
MUNICIPALITY OF LINGAYEN Citizen’s Charter
71
11.Consultation
Availment of free consultation for their animal concern.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Pet Owners, Livestock Owner.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Municipal Agriculture Office
Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
Dr. Rodolfo Dela
Cruz-M.A, Dr. Jayson
Baradi-Livestock
2. accompany on
conduction of animal
health assessment
1.1 Interview of the
history of illness
1.2 Conduct
Consultation
None
15mins Dr. Rodolfo Dela
Cruz-M.A, Dr. Jayson
Baradi-Livestock
3. Signing on necessary
forms and logbook
Carry out signing in
logbook and secure
necessary forms
None
5 mins Dr. Rodolfo Dela
Cruz-M.A, Dr. Jayson
Baradi-Livestock
MUNICIPALITY OF LINGAYEN Citizen’s Charter
72
12. Vaccination
Availment of free technical service like Rabies Vaccination of Dogs.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Pet Owners, Livestock Owner.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Municipal Agriculture Office
Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
Armando Cruz
Dr. Jayson Baradi
Livestock
2. Accompany on
conduction of animal
vaccination
1.1 Interview of the
health history and
age of animals
1.2 Administer
Rabies Vaccination
None
15mins
Armando Cruz
Dr. Jayson Baradi
Livestock
3. Signing on necessary
forms and logbook
Carry out signing in
logbook and secure
necessary forms
None
5 mins
Armando Cruz
Dr. Jayson Baradi
Livestock
MUNICIPALITY OF LINGAYEN Citizen’s Charter
73
13. Treatment
Availment of free technical services like treatment of different sick animals.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Pet Owners, Livestock Owner.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Municipal Agriculture Office
Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
Armando Cruz
Dr. Jayson Baradi
Livestock
2. Accompany on
conduction of animal
treatment
1.1 Interview the
history of illness
and age of animals
1.2 Perform Animal
Treatment
None
1 hour
Dr. Jayson Baradi
Livestock
3. Signing on necessary
forms and logbook
Carry out signing in
logbook and secure
necessary forms
None
5 mins
Armando Cruz
Dr. Jayson Baradi
Livestock
MUNICIPALITY OF LINGAYEN Citizen’s Charter
74
14. Issuance of Certificate to Farmers Association
Issuance of Certificate to Farmers Association for the availment of Agricultural
machineries
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Residence Certificate Municipal Agriculture Office
SEC/CDA Registration Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
1.1 Received
request letter for the
client
1.2 Verification for
bonafide farmers
association in their
barangay
None
5 mins
Assigned Agricultural
Technologist and
concerned banner
2. Wait for the
preparation of required
certification/s
Accomplishing
Farmers
Certification
None
5 mins Assigned Agricultural
Technologist and
concerned banner
3. Signing on necessary
forms and logbook
Carry out signing in
logbook and secure
necessary forms
None
5 mins Assigned Agricultural
Technologist and
concerned banner
MUNICIPALITY OF LINGAYEN Citizen’s Charter
75
15. Issuance of Certificate for Agricultural and Non Agricultural land
Issuance of Certificate for land conversion on Agriculture and Non Agricultural land.
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Land owner
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Land title Municipal Agriculture Office
Any proof of ownership Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
1.1 Received
request letter for the
client
1.2 Verification for
land title or proof of
land ownership
None
5 mins
Dr. Rodolfo Dela Cruz
Municipal Agriculturist
Assigned Agricultural
Technologist in
concerned barangay
2. Wait for the
preparation of required
certification/s
Accomplishing for
the certification
None
5 mins
Dr. Rodolfo Dela Cruz
Municipal Agriculturist
Assigned Agricultural
Technologist in
concerned barangay
3. Signing on necessary
forms and logbook
Carry out signing in
logbook and secure
necessary forms
None
5 mins Assigned Agricultural
Technologist and
concerned banner
MUNICIPALITY OF LINGAYEN Citizen’s Charter
76
16. Fish Processing/Deboning
Provision of technical Assistance on Fish Processing
Office Office of the Municipal Agriculturist
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Womens group, youth
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
Proposal letter Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Give request letter
and proposal letter to
the Municipal
Agriculture Office
1.1 Received
request letter for the
client
1.2 Determining the
location site and
training module
None
1 hour
Josefina Cruz- RIC
Coordinator
Charito Fernandez –
Fishery
2. Accompany in
validation of qualified
site
Searching of
qualified site and
recommendation
None
1 hour
Josefina Cruz- RIC
Coordinator
Charito Fernandez –
Fishery
3. Accompany on
Identifying Participants
Finding selected
RIC and 4H
members
None
1 hour
Josefina Cruz- RIC
Coordinator
Charito Fernandez –
Fishery
4. Participate on fish
deboning seminar
Capacitated skills,
knowlege, and
None
4 days
Josefina Cruz- RIC
MUNICIPALITY OF LINGAYEN Citizen’s Charter
77
attitude in fish
deboning
Coordinator
Charito Fernandez –
Fishery
17. Distribution of Fingerlings
Availment of Fingerlings for Fish Production and Stocking .
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmers, fisherfolks.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of request/ Fill
up request form at
Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
Charito Fernandez
JeremieTuazon-
Fishery Coordinator
Assigned Agricultural
Technologist in
concerned barangay
2. Accompany site
assessment and
evaluation for the
recommending
fingerlings
Conduct ocular
inspection and
recommendation
None
2 hours
Charito Fernandez
JeremieTuazon-
Fishery Coordinator
Assigned Agricultural
Technologist in
concerned barangay
3. Claim fingerlings Carry out signing in
logbook and
necessary forms
None
15 mins
Charito Fernandez
JeremieTuazon-
Fishery Coordinator
Assigned Agricultural
MUNICIPALITY OF LINGAYEN Citizen’s Charter
78
Technologist in
concerned barangay
18. Request Soil Analysis
Request of Farmers for Soil Analysis .
Office Office of the Municipal Agriculturist
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Municipal Agriculture Office
Collection of Soil Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Letter of request/ Fill
up request form at
Municipal Agriculture
Office
Received request
letter for the client
None
5 mins
Assigned Agricultural
Technologist in
concerned barangay
2. Accompany site
assessment and
collection of soil
sampling
1.1 Conduct ocular
inspection and soil
sampling
1.2 Submit to
OPAG/Soil
Laboratory (BSWM)
None
2 hours Assigned Agricultural
Technologist in
concerned barangay
3. Claim the laboratory
results to the Municipal
Agriculture Office
1.1 Claim to
OPAG/Soil
Laboratory (BSWM)
1.2 advise for the
recommended
fertilizer .
None
7 days
Assigned Agricultural
Technologist in
concerned barangay
MUNICIPALITY OF LINGAYEN Citizen’s Charter
79
19. Availment of Certified Seeds
Availment/distribution of Palayseeds for Farmers
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
RSBSA Registration Municipal Agriculture Office
Member of Farmer Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Farmer-Client
Service approach
Verification of
Farmer‟s
registration in the
RSBSA master list
None
5 minutes
Assigned Agricultural
Technologist in
concerned barangay
2. Payment of Farmers
equity to designated
collector.
Issuance of
Receipts
Depending
on the
counterpart
scheme
5 mins
Designated Collector
3. Received the
palayseeds.
1.1 Distribution of
palayseeds
1.2 Recommend or
implement
immediate action
None
5 mins
Officer in charge
3. Fill up post masterlist
and client satisfaction
feedback
Recommend
necessary
consultation
None
5 mins
Officer in charge
MUNICIPALITY OF LINGAYEN Citizen’s Charter
80
20. Fertilizer distribution
Availment/distribution of fertilizer for Crop Production to Farmers
Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
RSBSA Registration Municipal Agriculture Office
Member of Farmer Association Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Farmer-Client
Service approach
Verification of
Farmer‟s
registration in the
RSBSA master list
None
5 minutes
Assigned Agricultural
Technologist in
concerned barangay
2. Payment of Farmers
equity to designated
collector.
1.1 Issuance of
Receipts
Depending
on the
counterpart
scheme
5 mins
Designated Collector
3. Received the
fertilizer.
Distribution of
fertilizer
None
5 mins
Officer in charge
3. Fill up post master
lists and client
satisfaction feedback.
Recommend
necessary
application of
fertilizer.
None
5 mins
Assigned Agricultural
Technologist in
concerned barangay
MUNICIPALITY OF LINGAYEN Citizen’s Charter
81
21. Crop Insurance Provision of Technical Assistance on registration for Crop Insurance Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Municipal Agriculture Office
NIA Receipt Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
1.1 Received
request letter for the
client
1.2 Verification for
Proof of
identification and
NIA Reciept
None
5 mins
Assigned Agricultural
Technologist in
concerned barangay
2. Fill up PCIC
Application form and
submit to office one
week before sowing
1.1Accomplishing
for the certification
1.2 submit form to
PCIC Office
None
3 hours Assigned Agricultural
Technologist in
concerned barangay
3. Signing on necessary
forms and logbook
Carry out signing in
logbook and secure
necessary forms
None
5 mins Assigned Agricultural
Technologist and
concerned banner
MUNICIPALITY OF LINGAYEN Citizen’s Charter
82
22. Rice Crop Manager Provision of Technical Assistance on Fertilizer Recommendation for Rice Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Municipal Agriculture Office
Member of Farmers Association Requesting group
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
1.1 Received
request letter for the
client
1.2 Verification for
Bonafide Member of
Association
None
5 mins
Assigned Agricultural
Technologist in
concerned barangay
2. Interview for RCM 1.1Accomplishing
for the interview
None
30 mins Assigned Agricultural
Technologist in
concerned barangay
3. Accompany on field
validation
1.1 Validation on
farmer report
1.2 Prepare request
Letter and submit to
DA-PREC
None
1 day Assigned Agricultural
Technologist in
concerned barangay
4. Fill up post master
list and client
satisfaction Feedback
Securing post
master list and
client satisfaction
Feedback
None
5 mins Assigned Agricultural
Technologist in
concerned barangay
MUNICIPALITY OF LINGAYEN Citizen’s Charter
83
23. Soil Ameliorant Availment of Soil Ameliorants Office Office of the Municipal Agriculturist
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Farmer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Municipal Agriculture Office
Member of Farmers Association Requesting group
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up request form
at Municipal Agriculture
Office
1.1 Received
request letter for the
client
1.2 Verification for
Bonafide Member of
Association
None
5 mins
Assigned Agricultural
Technologist in
concerned barangay
2. Accompany on field
validation
1.1 Validation on
farmer report
1.2 Prepare request
Letter and submit to
DA-PREC
None
1 day released Assigned Agricultural
Technologist in
concerned barangay
4. Fill up post master
list and client
satisfaction Feedback
Securing post
master list and
client satisfaction
Feedback
None
5 mins Assigned Agricultural
Technologist in
concerned barangay
MUNICIPALITY OF LINGAYEN Citizen’s Charter
84
MUNICIPAL INFORMATION OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
85
1. Provision of Press and Photo Releases Information Services Office Office of the Municipal Information
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Requesting Client
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Request for press and
photo
1. Verifies
identification of
the client
None
5 minutes
Municipal Information
Officer
2. Provides details
or Photo if
available and
necessary
Municipal Information
Officer
3. Schedules the
interview and
informs the
Mayor and the
Client of the
schedule
Municipal Information
Officer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
86
2. Provision of Public Information about the LGU Information Services Office Office of the Municipal Information
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Requesting Client
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Request for public
information about LGU
1. Verifies client
identification
None
5 minutes
Municipal Information
Officer
2. Provides data if
available in the
Office; If not
available, refer
to concerned
office
Municipal Information
Officer
Municipal Information
Officer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
87
3. Request for Mayor’s Message Information Services Office Office of the Municipal Information
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID / Request Letter for Message Requesting Client
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Request for message 1. Verifies client
identification
and reads letter
to ensure that
needed facts are
available
None
Variable Time
Municipal Information
Officer
2. Drafts message
and secures
mayor’s
approval and
signature
Municipal Information
Officer
3. Releases
Message
Municipal Information
Officer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
88
MUNICIPAL PLANNING AND DEVELOPMENT OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
89
1. Granting an Individual Information for Students / Businessmen and Workers
Provision of Technical Information such as Ecological Profile, Comprehensive Land Use Plan
(CLUP), Comprehensive Development Program (CDP), Accomplishment Reports, Municipal
Maps and other vital documents to researchers, businessmen and others.
Office or Division: Office of the Municipal Planning and Development Coordinator
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Individual who will work within the vicinity of the Municipality and other Towns
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card (ID) / Request
Letter
Company ID/ School ID
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID
PROCESSING
TIME PERSON RESPONSIBLE
1. Sign in client log
book
None
5 - 10 minutes
Grace A. Satuito, Planning
Officer II
Joshua Benhur C.
Maneclang, Administrative
Asst. I
2. Present the
request form or
letter of request
from the company
Technical
assistance rendered
to students,
businessman, and
other public clients
None
1 hour/
Depending on
the load of
needed
information
Engr. Bernanrd C.
Tomelden, MPDC
Grace A. Satuito, Planning
Officer II
RemandoMalogan,
Draftsman I
JoshauBenhur C.
Maneclang, Admn. Asst. I
MUNICIPALITY OF LINGAYEN Citizen’s Charter
90
2. Provision of Technical Assistance to Different Barangays of Municipality of Lingayen
Provision of Technical Assistance in the Preparation of Annual Investment Program and
Supplemental Annual Investment Plan of various Barangays.
Office or Division: Office of the Municipal Planning and Development Coordinator
Classification: Simple Transaction
Type of Transaction: Government to Government
Who may avail: Barangay Officials and Recipients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Annual Investment Program (BAIP)
Barangay Supplemental Annual Investment
Program (BSAIP)
Barangays Of Municipality of Lingayen
Barangays Of Municipality of Lingayen
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Sign in client log book
None
5 - 10 minutes
Grace A. Satuito,
Planning Officer II
Joshua Benhur C.
Maneclang,
Administrative Asst. I
2. Present the Barangay
Annual Investment
Program (BAIP) and
Barangay Supplemental
Annual Investment
Program (BSAIP)
Receives
Barangay Annual
Investment Program
(BAIP)
Barangay
Supplemental Annual
Investment Program
(BSAIP)
Review
Barangay Annual
Investment Program
(BAIP)
Barangay
Supplemental Annual
Investment Program
(BSAIP)
None
None
5 – 10 minutes
1 day/
Depending on
the documents
needed
Grace A. Satuito,
Planning Officer II
Joshua Benhur C.
Maneclang,
Administrative Asst. I
Engr. Bernard C.
Tomelden, MPDC
MUNICIPALITY OF LINGAYEN Citizen’s Charter
91
3. Provide 16 copies of
Barangay Annual
Investment Program
(BAIP) and
Barangay Supplemental
Annual Investment
Program (BSAIP)
Endorsed to
Sangguniang Bayan
None 1 Day Engr. Bernard C.
Tomelden, MPDC
3. Provision of Technical Assistance to National Government Agencies
Provision of Technical Information to Different National Agencies such as Commission on Audit (COA)
Quarterly Report, Documents needed at DILG, PNP, DEPED and other National Agencies.
Office or Division: Office of the Municipal Planning and Development Coordinator
Classification: Simple Transaction
Type of Transaction: Government to Government
Who may avail: National Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter from different National Agencies National Agency
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME PERSON RESPONSIBLE
1. Request from COA
Personnel
Prepare and Submit
the Quarterly Report
None
Last week of
every quarter
Engr. Bernard C.
Tomeldnen, MPDC
Grace A. Satuito, Planning
Officer II
Joshua Benhur C.
Maneclang,
Admin. Asst. I
2. Request from DILG
Prepare and Submit
the Needed
Documents
None
Depending on
the load needed
information
Engr. Bernard C.
Tomelden, MPDC
Grace A. Satuito, Planning
Officer II
Joshua Benhur C.
Maneclang,
Admin. Asst. I
3. Request from
PNP/BFP/DEPED/ ETC.
Prepare and Submit
the Needed
Documents
None
Depending on
the load needed
information
Engr. Bernard C.
Tomeldnen, MPDC
Grace A. Satuito, Planning
Officer II
Joshua Benhur C.
Maneclang,
Admin. Asst. I
MUNICIPALITY OF LINGAYEN Citizen’s Charter
92
1. AVAILMENT OF SERVICES OF THE MDRRM OFFICE Office or Division: Municipal Disaster Risk Reduction and Management Office
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: All individual within the vicinity of Lingayen
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. EMERGENCY
MEDICAL
TRANSPORT
Submit letter request to the MDRRM Office
Receives and
schedule the
transport of the
patient
None
5 minutes
Kristine Joy C.
Soriano
Romalyn Sarmiento
Mary Joy Joves
2. REQUEST FOR
TRAINING
Submit letter request to the MDRRM Office
Receives and
schedule the
training
None
5 minutes
Kristine Joy C. Soriano
Romalyn Sarmiento Mary Joy Joves
3. RESCUE
OPERATION
Call MDRRM Office Hotline
Receives the call,
verify and
immediately
dispatch rescuers
None
5 minutes
Romalyn Sarmiento
Mary Joy Joves
4. PRUNING /
TRIMMING OF TREES
Submit letter request to the MDRRM Office
Receives and
schedule the
pruning / trimming
of trees subject to
DENR Regulations
None
5 minutes Kristine Joy C. Soriano
Romalyn Sarmiento Mary Joy Joves
MUNICIPALITY OF LINGAYEN Citizen’s Charter
93
MUNICIPAL POPULATION OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
94
1. Issuance of Pre-Marriage Counseling Certificate
Office or Division: POPCOM Office
Classification: Simple Transaction
Type of Transaction: Government to Citizens
Who may avail: One of the engaged couple is a resident of Lingayen.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Any valid ID
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.Interview of the clients and scheduling.
Listing of Names
and Address on a
logbook
None
5 minutes
Virginia D. Gumapos
2. Payment for
application
P100.00
3 - 5 minutes
Mun. Treasurer‟s Office
3. Fill – up the Pre –
Marriage Certificate
Information Sheet
Listing of other
information of the
couple on a logbook
None
5 – 10 minutes
Hermie A. de Guzman
Bernadeth A. Estrada
4. Scheduling of
Seminar
Preparing & encoding the Pre-Marriage Certificate
None
3 – 5 minutes
Judith L. Aquino
5. Attend the PMOC
Seminar
Conduct the Pre-
Marriage
Orientation &
Counseling Session
None
2 – 3 hours
Pamela Geil B. Cruz
(together with the other
members of PMOC
MUNICIPALITY OF LINGAYEN Citizen’s Charter
95
Team)
6. Wait for the
certificate
Releasing of the
certificates
None
3 - 5 minutes
Pamela Geil B. Cruz
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
Social Welfare and Administrative Services
MUNICIPALITY OF LINGAYEN Citizen’s Charter
96
1. Availment of Assistance to Individuals in Crisis Situations
Service Information
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Citizens of Lingayen
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Indigency Barangay Captain
Medical Certificate Hospital
Hospitalization Hospital
Death certificate Local Civil Registry Office
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
Submit requirements 1. Interviews
clients, records
data, make
necessary
referral letters
to hospitals
None 20 minutes
NELIA MIÑA (Social Welfare
Assistant)
MYSALINA
DALMACIO
(Social Welfare
Assistant)
2. Assess data
and all
documents
submitted;
Prepare Social
Case Study
report for
NELIA MIÑA (Social Welfare
Assistant)
MYSALINA
DALMACIO
(Social Welfare
MUNICIPALITY OF LINGAYEN Citizen’s Charter
97
financial
assistance and
Certificate of
Eligibility for
Financial
assistance to
hospitals
Assistant)
2. Issuance of Senior Citizen ID
Office or Division: Office of the Senior Citizen Association
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Residence within the vicinity of Municipality with age of 60 and above
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Birth Certificate PSA
Any Valid ID with date of Birth Requesting Client
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Log in to Client
Logbook
Listing Name and
Address on the
logbook
None 5 minutes OSCA Secretary
2. Giving photocopy
of Birth Certificate or
any valid ID
Reviewing the
requirements
None 5 minutes OSCA Secretary
3. Signing of Senior
Citizens ID
Typing of the
client information
None 5 minutes
OSCA Secretary
Releasing of ID None 1 minute OSCA Secretary
MUNICIPALITY OF LINGAYEN Citizen’s Charter
98
3. Issuance of Purchase Booklet (Medicine and Groceries) for Senior Citizen
Office or Division: Office of the Senior Citizen Association
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Residence within the vicinity of Municipality with Senior Citizen ID
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizen ID Requesting Client
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Log in to Client
Logbook
Listing name and
Address
None
5 minutes OSCA Secretary
2. Present Senior
Citizen ID
Typing client
information on
purchase booklet
None
5 minutes
OSCA Secretary
MUNICIPALITY OF LINGAYEN Citizen’s Charter
99
4. Issuance of New ID for a Lost One
Office or Division: Office of the Senior Citizen Association
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Residence within the vicinity of Municipality with Senior Citizen ID
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Affidavit of Loss Requesting Client
Police Blotter PNP
2pcs 1x1 picture Requesting Client
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Log in to Client
Logbook
Assess
documents
submitted
None
5 minutes OSCA Secretary
2. Present
requirements
Typing client
information
None
5 minutes
OSCA Secretary
Releasing of ID
and purchase
booklets
None
1 minute OSCA Secretary
MUNICIPALITY OF LINGAYEN Citizen’s Charter
100
5.Issuance of Solo Parent ID
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Solo Parent within the vicinity of Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Birth Certificate PSA
Baptismal Certificate of Children Requesting Client
Any of the following:
Court Decision of Annulled Marriage
Death Certificate of Spouse
Certificate of No Marriage (Cenomar)
RTC
LCR
PSA
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Log in to Client
Logbook
Interview Clients
to establish
eligibility
None
5 minutes MYSALINA DALMACIO(Social Welfare Assistant)
2. Present
requirements
Typing client
information
None
5 minutes MYSALINA DALMACIO(Social Welfare Assistant)
Prepares ID 5 minutes MYSALINA DALMACIO(Social Welfare Assistant)
Releasing of ID None 1 minute
MYSALINA DALMACIO(Social Welfare Assistant)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
101
6. Availment of Emergency Shelter Assistance
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Resident of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of indegency Punong Barangay
Police Blotter PNP
BFP Certificate BFP
Picture of the House Requesting Client
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Log in to Client
Logbook
Interview Clients
to establish
eligibility
None
5 minutes MYSALINA DALMACIO
(Social Welfare Assistant)
NELIA MIÑA (Social Welfare
Assistant)
2. Present
requirements
Process
Documents
None
5 minutes MYSALINA DALMACIO
(Social Welfare Assistant)
NELIA MIÑA
MUNICIPALITY OF LINGAYEN Citizen’s Charter
102
(Social Welfare Assistant)
7. Issuance of Certificate of Indigency
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Resident of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Indigency Punong Barangay
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Present
requirements
1.Interview Clients
to get details of
the details
None
10 minutes MYSALINA DALMACIO
(Social Welfare Assistant)
NELIA MIÑA (Social Welfare
Assistant)
2.Assess
documents and
prepare Certificate
of Indigency
None
10 minutes MYSALINA DALMACIO
(Social Welfare Assistant)
NELIA MIÑA (Social Welfare
Assistant)
3.Issues/Releases
Certificate of
Indigency
3 minutes MYSALINA DALMACIO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
103
(Social Welfare Assistant)
NELIA MIÑA (Social Welfare
Assistant)
8. Issuance of Social Case Study Report
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Resident of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Slip Hospital
Medical Abstract Hospital
Hospital Statement of Accounts Hospital
Personal Letter Request Addressed to
PCSO Chairman
Requesting Client
Certificate of Indigency Punong Barangay
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Present
requirements
1.Interview Clients
for the case study
report
None
15minutes
MYSALINA DALMACIO
(Social Welfare Assistant)
NELIA MIÑA (Social Welfare
Assistant)
2.Release case
study report
None MYSALINA DALMACIO
(Social Welfare
MUNICIPALITY OF LINGAYEN Citizen’s Charter
104
Assistant)
NELIA MIÑA (Social Welfare
Assistant)
9. Issuance of Persons with Disability ID and Purchase Booklet
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Resident of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 pc 1x1 picture Requesting Client
Medical Certificate Requesting Client
Certificate of Disability Hospital
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Present
requirements
1.Assess
qualifications of
the client
None
12 minutes
MYSALINA DALMACIO
(Social Welfare Assistant)
2.Release ID and
purchase booklet
None
MYSALINA DALMACIO
(Social Welfare Assistant)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
105
10. Availment of Pre – Marriage Counselling
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Resident of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official Receipt for Pre Marriage
Counseling
MTO
Application Form MSWDO
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Submit Application
Form
1.Conducts initial
interview with the
couple
50.00 10 minutes
MYSALINA DALMACIO
(Social Welfare Assistant)
2.Conducts Pre-
Marriage
Counseling
None
3 hours every
Wednesday
MUNICIPALITY OF LINGAYEN Citizen’s Charter
106
11.Social Work Interventions to Victim of RA 9344/9262/7610
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Resident of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Birth Certificate PSA
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Present
Requirement
1.Conducts initial
interview or home
visit
None 20 minutes MSWDO
2.Interview CICL,
Child Abused
Battered Wife
None
30 minutes
MSWDO
3.Conducts
counseling
sessions
None 30 minutes –
1 hour MSWDO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
107
12.Social Work Interventions to Victim of RA 9344/9262/7610 who want to file complaints
Office or Division: MSWD Office
Classification: Simple Transaction
Type of
Transaction:
Government to Citizens
Who may avail: Resident of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PNP Letter for medico legal PNP
Medico Legal Hospital
1x1 picture of victim Requesting client
Brown envelope Requesting Client
Birth Certificate PSA
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSIN
G TIME
PERSON
RESPONSIBLE
1. Present
Requirement
1. Interview
Clients
None 20 minutes MSWDO
2.Medico Legal as
scheduled and
Counseling
Sessions
None
Variable Time
MSWDO
3.Conducts
counseling
sessions to the
victim
None 1 hour
MSWDO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
108
MUNICIPAL ENGINEERING OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
109
1. Issuance of Building Permits
Service Information: Clients applying for Building Permits.
Office or Division: Municipal Engineering Office / Office of the Building Office
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Clients applying for building permits
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Secure checklist of requirements 1. Duly accomplished application form. 2. a) Original or Certified True Copy of Transfer Certificate Title - (5 copies). b) Tax Declaration – (4 copies) c) Current Tax Receipt (2 copies) -In Case the applicant is not the registered owner of the lot: a) Duly Notarized copy of the Contract of Lease, or b) Duly Notarized copy of the Deed of Absolute Sale, or c) Duly Notarized copy of the Contract of Sale, or d) Duly Notarized Affidavit of consent from the lot owner/s 3. Five (5) sets of plans. Prepared, signed and sealed by: a) Duly licensed Architect – Architectural Plans b) Duly licensed Civil Engineer – Structural Plans c) Duly licensed Sanitary Engineer or Master Plumber – Plumbing Plans d) Duly licensed Professional Electrical Engineer – Electrical Plans e) Duly licensed Professional Mechanical Engineer – Mechanical Plans 4. Bill of Materials (5 copies)
Municipal Engineering Office
MUNICIPALITY OF LINGAYEN Citizen’s Charter
110
5. Technical Specifications (5 copies) 6. a)Structural Analysis and Design for all buildings structure with one storey and single detached building structure with a total area of 20sq meters or less (2 sets) b) Boring or Load Test for buildings or structures with three (3) storey and higher – (2 copies) c) Seismic Analysis except for residential buildings less than 7.5 meters in height 7. Logbook duly signed by the Architect/Civil Engineer in charge of construction with PRC No. and PTR No. with corresponding date and issue. 8. Zoning Clearance – (2 copies) 9. Endorsement from the Fire Department For those applying for building permits (new
construction,addition,alteration,renovation etc.
-
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Get list/Acquire the needed requirements at MEO
List of requirement
given to the
applicant.
BFP Fees
3 days
Engr. Marlo Flores Mun. Engineer
BFP Firemarshall
2. Secure Locational Clearance and Zoning Certificate at Zoning Office
Locational
Clearance
Granted/issued
See
schedule of
fees.
2 days
Engr. Bernard
Tomelden
MPDO
3. Submit to Mun. Engineers Office for approval
Approved Building
permits issued
2 days
Engr. Marlo Flores Mun. Engineer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
111
2. Issuance of Electrical Permit to Indigenous Dwellings
Service Information: Clients applying for Electrical Permit to Indigenous Dwellings
Office or Division: Municipal Engineering Office
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Clients applying for Electrical Permit to Indigenous Dwellings /
Existing Buildings
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For those applying for Electrical Permit to
Indigenous Dwellings / Existing Buildings Xerox copy of Tax Declaration
Barangay Clearance / Certification
Picture of the Building
Fire Safety Clearance
Municipal Engineering Office
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Apply for the issuance of electrical permit
Bring copy of Tax
declaration or any
applicable papers
for site inspection
See
schedule of
fees
1 day
Engr. Marlo Flores Mun. Engineer
2. Endorsement to the
BFP
Processing /
Issuance of Fire
Safety Clearance
- 2 days Engr. Marlo Flores Mun. Engineer
BFP Firemarshall
3.Submit Fire Safety
Clearance / Processing
of the Permit
Approval of
application for
electrical permit
- 1 day E Engr. Marlo Flores Mun. Engineer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
112
3. ISSUANCE OF OCCUPANCY PERMIT
Service Information: Clients applying for Occupancy Permit
Office or Division: Municipal Engineering Office
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Clients applying for Occupancy Permit
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For those applying for Occupancy Permit
Xerox copy of approved building permit
Completion certificate
Fire safety inspection certificate from BFP
-
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Get list/Acquire the
needed requirements at
MEO
Check the
requirements/docu
ments submitted at
MEO. Endorse to
the BFP
See
schedule of
fees
1 day
Engr. Marlo Flores
Mun. Engineer
BFP Firemarshall
2. Submit to MEO the
documents acquired at
BFP
Check the
submitted
documents acquired
at BFP
-
2days Engr. Marlo Flores Mun. Engineer
BFP Firemarshall
3. Get / Acquire the
Certification of
Occupancy
Prepare & issue the
certification of
Occupancy
-
1 day Engr. Marlo Flores Mun. Engineer
BFP Firemarshall
MUNICIPALITY OF LINGAYEN Citizen’s Charter
113
MUNICIPAL HEALTH OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
114
1. Provision of Out-Patient Consultation
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizens / PWD ID Card and Booklet MSWDO
Referral Form RHMs
Philhealth/MDR Philhealth
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Register in the RHU
logbook/folder
2. Wait for the staff to hand
you the folder; or wait for
your number/name to be
called
3. Go to the admission area,
where vital signs &
condition will be recorded
4. Go to the Doctor’s room
for Consultation
Gets the patient’s folder from the cabinet (old patient); makes patient folder (if new) Nurse/Midwife gets the ff. – weight, blood pressure reading, temperature RR and PR(vital signs) MHO reviews records and vital signs, interviews patient; issues prescription
Staff receives the
None
2 minutes
5 minutes
3 minutes
10 minutes
Staff on Duty Midwife on Duty
Nurse on Duty Midwife on Duty MHO
Staff on Duty
MUNICIPALITY OF LINGAYEN Citizen’s Charter
115
5. Go to the Pharmacy &
hand in prescription
prescription and
issues the medicine.
5 minutes
2. B. PROVISION OF MATERNAL CARE SERVICES
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizens / PWD ID Card and Booklet MSWDO
Referral Form RHMs
Philhealth/MDR Philhealth
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Sign in Client Logbook at
Information Desk.
2. Proceed to the waiting
area and wait for your
name/number to be called.
3. Once called, proceed to
the OB-Gyne room.
4. After consultation, go to
dispensing area/nurse
station for other
procedures.
5. If delivery go to birthing
Gives HBMR form Assist patient to fill up HBMR form Take general information from patient (vital signs, weight, etc.)
Perform
abdominal exam.
Injection of
tetanus toxoid (if
scheduled).
Conduct Health
Education on
Proper Nutrition
and Maternal
Care.
Refer Complicated
Pregnancies.
None
3 minutes 10 minutes
20 minutes
Midwife on Duty
MHO Midwife on Duty
MHO Midwife on Duty
MUNICIPALITY OF LINGAYEN Citizen’s Charter
116
Clinic
3. PROVISION OF EXPANDED IMMUNIZATION PROGRAM (EPI)
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizens / PWD ID Card and Booklet MSWDO
Referral/Laboratory Request Forms RHMs/PHNs/MHO
Philhealth/MDR Philhealth
CLIENT STEPS AGENCY
ACTIONS
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Sign in Client Logbook at Information Desk.
2. Wait until name I called.
3. Once called, bring the baby to the Immunization Area.
Take general information of patient such as history, vital signs etc. For new patient, issue and fill – up HBMR. Perform Immunization
None
3 minutes
5 minutes
5 minutes
5 minutes
Staff on Duty Midwife on Duty MHO Midwife on Duty Nurse on Duty
MUNICIPALITY OF LINGAYEN Citizen’s Charter
117
4. After Immunization, proceed to the nurse station/dispensing area.
4. PROVISION OF INFORMATION ON FAMILY PLANNING
Service Information Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizens / PWD ID Card and Booklet MSWDO
Referral/Laboratory Request Forms RHMs/PHNs/MHO
Philhealth/MDR Philhealth
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Sign in Client Logbook at Information Desk.
2. Proceed to Rural Health Midwife for Personal Information
3. Proceed to the Nurse Room for counselling and advise on the best method of Family Planning
Interviews client Orient/brief the client on the different methods of FP Guides the client in
choosing the best
suitable method.
None
3 minutes 15 minutes
25 minutes
Midwife on Duty Midwife on Duty Nurse on Duty
MUNICIPALITY OF LINGAYEN Citizen’s Charter
118
5. COLLECTION OF SPUTUM AND CHEST X – RAY PROCEDURE
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizens / PWD ID Card and Booklet MSWDO
Philhealth/MDR Philhealth
Referral/DSSM Request Form RHMs
X-ray film and result/s Secondary or Tertiary Health Facility
TBDC result Secondary or Tertiary Health Facility
Gene Xpert result/s Secondary or Tertiary Health Facility
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Register 2. Secure Sputum Cups and follow instructions for collection of samples. 3. Submit sputum 4. Come back on Friday for the result of sputum examination. 5. If recommended for chest X-ray, come back with the X-ray result for evaluation. 6. Come back for TBDC result as
Instruct patients on the proper collection of the specimen Receives specimen and examines the sputum Refers the result to the Rural health Physician Reviews and confirms the result. a)If result is positive, treatment starts immediately after assessment if patient is qualified to the TB_DOTS
Program. b)If sputum is negative, recommend chest x – ray Refer X-ray result to TBDC
None
2-3 minutes
30 minutes
Med – Tech Staff Midwife on Duty
Med – Tech Staff
MUNICIPALITY OF LINGAYEN Citizen’s Charter
119
scheduled by the DOTS Panel. for further evaluation. Determine if treatment is needed. If needed, treatment starts
immediately.
TBDC reading in LDH
Every 3rd Friday of
the month
Nurse on Duty
6. PROVISION OF ANTI – TUBERCULOSIS DRUGS
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizens / PWD ID Card and Booklet MSWDO
Philhealth/MDR Philhealth
Referral/DSSM Request Form RHMs
X-ray film and result/s Secondary or Tertiary Health Facility
TBDC result Secondary or Tertiary Health Facility
Gene Xpert result/s Secondary or Tertiary Health Facility
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Sign in Client Logbook at
Information Desk.
2. Wait for confirmation
3. Follow instruction of Health
Personnel
Verify client from the list of TB patientsDetermine qualification of patient to undergo the free TB – DOTS Program.
Interview qualified patient and make entries to NTP Treatment Card If patient is not qualified, properly informs patient of the disqualification.
Evaluate patient, conducts health education. Provides initial dose.
None
3 minutes
2 minutes
Med – Tech Staff
Midwife on Duty
Nurse on Duty
MUNICIPALITY OF LINGAYEN Citizen’s Charter
120
15 minutes
7. PROVISION OF DENTAL CARE SERVICES
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizens / PWD ID Card and Booklet MSWDO
Referral Form Secondary or Tertiary Health Facility
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Sign in Client Logbook
at Information Desk.
2. Wait for the
name/number to be
called.
3. Once called, proceed to
dental room for
treatment.
Take general information of patient such as history, vital signs etc. Conducts tooth examination/ tooth extraction. Gives post – extraction instructions about oral health. Prescribes medicines if
necessary.
None 5 minutes
20 – 30 minutes
Dental Staff Dentist On Duty
MUNICIPALITY OF LINGAYEN Citizen’s Charter
121
8. ISSUANCE OF SANITARY PERMITS
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. 1Submit necessary documents to Sanitation Inspector.
2. Receives permit
Verifies and assesses documents. Refers documents to MHO/Rural Health Physician for further review and assessment. Evaluates, assesses and sign documents.
Releases permit (if all requirements are accomplished)
None
10 minutes
Sanitation Inspector
MHO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
122
9. ISSUANCE OF EXHUMATION OR TRANSFER PERMIT
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Submit necessary documents to Sanitation Inspector.
2. Receives permit
Assess the documents presented by the client/s. Issuance of Permit
None
5 minutes
Sanitation Inspector
MHO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
123
10. ISSUANCE OF HEALTH AND MEDICAL CERTIFICATE
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Submit necessary documents to Sanitation Inspector.
2. Receives permit
Assess the documents presented by the client/s for confirmation of all the requirements needed. Advised to pay at the MTO for official receipt. (If all the requirements presented are complete) Issuance of Permit
None
Sanitation Inspector MHO
MHO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
124
11. SIGNING OF DEATH CERTIFICATE
Service Information
Office or Division: Office of the Municipal Health Officer
Classification: Government to Citizens (G2C)
Type of Transaction: Simple Transaction
Who may avail: Any individual who needs medical attention
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Present the Death
Certificate
Conduct assessment of the history of the person/s prior to determine the cause of death of the person/s.
None
Nurse / Staff on Duty MHO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
125
MARKET OPERATIONS SERVICES OFFICE
MUNICIPALITY OF LINGAYEN Citizen’s Charter
126
1. ISSUANCE OF MARKET CLEARANCE AND CERTIFICATION
Issuance of Market Clearance and Certification as one of requirements for renewal of business
permits of stalls at the Lingayen Public Market.
Office or Division: Office of the Market Supervisor
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Stall Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Business Permit Application Form Business Permits and Licensing Office
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME PERSON RESPONSIBLE
1. Sign in client‟s
logbook.
Verifies identification
and other data of
client
3 minutes ARNULFO S. BERNARDO
Market Supervisor IV
DHARRYL P. PAULO
Administrative Assistant I
2. Wait for the result of
Verification
Once verified, advice
client to pay
clearance fee.
5 minutes
3. Pay Clearance Fee at
the Treasurer‟s Office,
then present a photocopy
of the receipt of payment
to the Market Office
Accepts payment and
issues official receipt
₱ 50.00 LOURDES ROSA C. PECSON
RCC II
4. Receives Market
Clearance/Certification
Releases Clearance /
Certification
1 minute ARNULFO S. BERNARDO
Market Supervisor IV
DHARRYL P. PAULO
Administrative Assistant I
MUNICIPALITY OF LINGAYEN Citizen’s Charter
127
2. PROCESSING OF APPLICATIONS FOR MARKET STALLS/AMBULANT OPEN-SPACE
Processes applications of stall owners/vendors at different sections that is available for
occupancy and lease.
Office or Division: Office of the Market Supervisor
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Stall Owners, Vendors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For New Applicants:
a) Police Clearance
b) Residence Certificate/VIN ID
c) Application Form with 2pcs - 2x2 picture
Additional Requirements for Old Occupants: d) Submit Letter / Waiver of the Occupant
e) Certification of no Stall Rentals / Goodwill
liability
PNP
Treasurer‟s Office
Business Permits and Licensing Office
Municipal Treasurer‟s Office
Previous Business Permit Letter from the Market Supervisor for occupancy
Business Permits and Licensing Office
Office of the Market Supervisor
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME PERSON RESPONSIBLE
1. Sign in client‟s
logbook.
Provide copy of
application form and
give instructions
3 minutes ARNULFO S. BERNARDO
Market Supervisor IV
DHARRYL P. PAULO
Administrative Assistant I
2. Accomplish application
form to lease a market
stall / occupy an open
space
Verify / Assess
requirements
5 minutes ARNULFO S. BERNARDO
Market Supervisor IV
DHARRYL P. PAULO
Administrative Assistant I
3. Go to the Licensing
Office for the filling up of
Application form for
Business / Mayor‟s
Issues application
form
Verifies requirements
10 minutes EDGARDO L. SISON
License Officer II
THELMA P. MANUEL
MUNICIPALITY OF LINGAYEN Citizen’s Charter
128
Permit Administrative Aide III
4. Pay the required Fees
such as Goodwill fee,
stall fee/ rental fee,
Business/Mayor‟s Permit
to the Treasurer‟s Office
Accepts payment and
issues OR
In accordance
with the set
approved
Goodwill fee,
stall fee/rental
fee,
Business/Mayor
‟s Permit by the
Treasurer‟s
Office /
Ordinance
Concern
10
minutes
LILIBETH C. MANAOAT
ICO – Mun. Treasurer
LOURDES ROSA C. PECSON
Revenue Collection Clerk II
5. Go back to the Market
Office and submit Xerox
copies of the ORs and
other requirements
Receives all
requirements and
verifies authenticity
5 minutes ARNULFO S. BERNARDO
Market Supervisor IV
DHARRYL P. PAULO
Administrative Assistant I
6. Wait for the Approval
of application and signing
of Contract of Lease (you
will be notified by the
Market Supervisor)
Advises client to
claim application
Releases application
Mayor Leopoldo N. Bataoil
ARNULFO S. BERNARDO
Market Supervisor IV
DHARRYL P. PAULO
Administrative Assistant I
MUNICIPALITY OF LINGAYEN Citizen’s Charter
129
3. CALIBRATION OF WEIGHTS AND MEASURES
Calibration and Sealing of all scales, weights, balances and measures use for commercial
purposes and prescribing penalties for violation.
Office or Division: Office of the Market Supervisor
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Stall Owners, Vendors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Weighing Scale
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME PERSON RESPONSIBLE
1. Sign in client‟s
logbook.
Provides application
form
3 minutes ARNULFO S. BERNARDO
Market Supervisor IV
JOHNALEX S. ESCAÑO
Market Inspector I CYRIL P. ALPAY
Administrative Aide III
2. Submit accomplished
for to the calibration
officer and wait for the
weighing scale to be
calibrated and sealed
Calibrates and seals
weighing scale
30 minutes ARNULFO S. BERNARDO
Market Supervisor IV
JOHNALEX S. ESCAÑO
Market Inspector I
3. Pay the required Fees For sealing
linear metric
measure:
Not over 1
meter-₱ 100.00
Over 1 meter - ₱
150.00
5
minutes
ARNULFO S. BERNARDO
Market Supervisor IV
JOHNALEX S. ESCAÑO
Market Inspector I CYRIL P. ALPAY
Administrative Aide III
MUNICIPALITY OF LINGAYEN Citizen’s Charter
130
For sealing
metric measures
of capacity: Not
over ten (10)
liters-₱ 150.00
Over ten (10)
liters-₱ 200.00
For sealing
metric
instruments of
weights: Not
more than 10kg -
₱ 150.00
Not more than
30kg-₱ 200.00
More than 30kg
but no more than
300kg-₱250.00
More than 300kg
but not more
than 3,000kg -
₱350.00
More than
3,000kg -
₱450.00
For sealing
apothecary
balances of
precision -
₱450.00
For Sealing
scale or balance
with complete
set of weights -
₱450.00
MUNICIPALITY OF LINGAYEN Citizen’s Charter
131
4. RESPONDING TO COMPLAINTS AGAINST VIOLATORS OF CONSUMER WELFARE
RIGHTS
Addresses complaints against violation of rights of consumers
Office or Division: Office of the Market Supervisor
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Consumers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Complain Form Office of the Market Supervisor
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME PERSON RESPONSIBLE
1. Sign in client‟s logbook
and accomplish
complaint form
Provides complaint
form
3 minutes ARNULFO S. BERNARDO
Market Supervisor IV
DHARRYL P. PAULO
Administrative Assistant I
2. Approach the
consumer Welfare desk
officer for inquiry
regarding complaint
Advises client on
possible measures to
be undertaken
regarding complaint
30 minutes ARNULFO S. BERNARDO
Market Supervisor IV
JOHNALEX S. ESCAÑO
Market Inspector I
3. Report for
confrontation and
solution of the complaint
at the Lingayen Public
Market Office
Mediates and
documents
confrontation
10 minutes ARNULFO S. BERNARDO
Market Supervisor IV
JOHNALEX S. ESCAÑO
Market Inspector I SAMUEL S. BERNAL
Market Inspector I
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132
LINGAYEN ABBATOIR (SLAUGHTERHOUSE) 1. INSPECTION AND CORAL OF FOOD ANIMALS PRIOR TO SLAUGHTER (ANTE- MORTEM INSPECTION)
Ante-mortem inspection is a service at the slaughterhouse.
Office or Division: Slaughterhouse
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Meat Capitalists
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Shipping Permit
Veterinary Health Certificate Veterinarian
Certificate of Ownership Punong Barangay
Certificate of Transfer Punong Barangay
CLIENT STEPS AGENCY
ACTIONS
FEES
TO BE
PAID
PROCESSIN
G TIME PERSON RESPONSIBLE
1. Present the animals
to the slaughterhouse
Inspects animal
and obtain
necessary
documents /
information from
owner
DR. ABELARDO CRUZ Animal Quarantine Officer RONALD G. SINDAYEN
Administrative Aide III ROMEO S. SINDAYEN
Lairage in charge
2. Inform the Deputized
Meat Inspection Officer
of the origin of the
animal
3 minutes DR. ABELARDO CRUZ
Animal Quarantine Officer
RONALD G. SINDAYEN
Administrative Aide III
ROMEO S. SINDAYEN
Lairage in charge
3. In case of large
cattle submit
documents for
Verifies documents 5 minutes DR. JAYSON B. BARADI Meat Control Officer
DR. ABELARDO CRUZ
Animal Quarantine Officer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
133
verification MARLON M. TOMELDEN
Meat Inspector II
ADAMSON T. MIÑA, JR.
Meat Inspector II
4. Wait for the
inspection on the
animals.
Inspects animals 2 minutes per
animal
DR. JAYSON B. BARADI Meat Control Officer
DR. ABELARDO CRUZ
Animal Quarantine Officer
MARLON M. TOMELDEN
Meat Inspector II
ADAMSON T. MIÑA, JR.
Meat Inspector II
5. Leave animals in the
coral for quarantine
purposes.
6 hours DR. JAYSON B. BARADI Meat Control Officer
DR. ABELARDO CRUZ Animal Quarantine Officer
MARLON M. TOMELDEN
Meat Inspector II
ADAMSON T. MIÑA, JR.
Meat Inspector II
MUNICIPALITY OF LINGAYEN Citizen’s Charter
134
2. INSPECTION AND BRANDING OF FOOD ANIMAL CARCASSES, ORGANS AND PARTS (POST- MORTEM INSPECTION)
After the slaughter of hogs and cattle, the slaughterhouse master or meat inspectors assigned
inspect the food animal’s carcasses, organs and parts that is not afflicted with any disease or fit for
consumption. After which branding will ensure to show that is inspected and for the people to know
that is meat is safe when sold to the public market.
Office or Division: Slaughterhouse
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Meat Capitalists
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME PERSON RESPONSIBLE
1. Inform the
slaughterhouse master /
meat inspector for
inspection and branding
2 minutes DR. JAYSON B. BARADI Meat Control Officer
ENGR. MILAN S. GONZALES
Market Supervisor I
MARLON M. TOMELDEN
Meat Inspector II
ADAMSON T. MIÑA, JR.
Meat Inspector II
2. Wait for the inspection
and branding of the
carcasses, organs, and
parts
Inspects meat 5 minutes DR. JAYSON B. BARADI Meat Control Officer
ENGR. MILAN S. GONZALES
Market Supervisor I
MARLON M. TOMELDEN
Meat Inspector II
ADAMSON T. MIÑA, JR.
Meat Inspector II
3. Pay the required fees Receives payment Schedule of Fees: 5 DIOSDADO B. SISON
MUNICIPALITY OF LINGAYEN Citizen’s Charter
135
and issues OR HOG:
Slaughter Permit -
₱ 20.00, Slaughter
Fee - ₱20.00,
Coral Fee-₱20.00,
Ante-Mortem Fee
-₱10.00, Post-
Mortem Fee, per
kg - ₱ 0.50/kg,
Meat Delivery Van
- ₱ 20.00
LARGE CATTLE:
Slaughter Permit -
₱ 30.00, Slaughter
Fee - ₱30.00,
Coral Fee-₱20.00,
Ante-Mortem Fee
-₱20.00, Post-
Mortem Fee, per
kg - ₱ 0.50/kg,
Meat Delivery Van
- ₱ 30.00
minutes
5
minutes
Meat Inspector (Designate)
HERBERT C. AQUINO
Meat Inspector (Designate)
DIOSDADO B. SISON
Meat Inspector (Designate)
HERBERT C. AQUINO
Meat Inspector (Designate)
4. Get inspected meat Releases inspected
meat
1 minute MARLON M. TOMELDEN
Meat Inspector II
ADAMSON T. MIÑA, JR.
Meat Inspector II
MUNICIPALITY OF LINGAYEN Citizen’s Charter
136
3.ISSUANCE OF MEAT INSPECTION CERTIFICATE (MIC).
This certificate is issued for the transport of meat/ meat products to other provinces for proof of inspection that is still fit for consumption on the date of inspection.It is also certify that the products being certified were subjected to ante – mortem and post – mortem inspection by the slaughterhouse master or meat inspectors. Office or Division: Slaughterhouse
Classification: Simple Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Meat Capitalists
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Meat/Meat products
Previous Meat Inspection Certificate from point of
origin
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up service data
form
Provide service data
form and verifies
information
3 minutes MARLON M.
TOMELDEN
Meat Inspector II
ADAMSON T.
MIÑA, JR.
Meat Inspector II
2. Present the meat /
meat products and
submit documents
Verifies documents
submitted
1 minute MARLON M.
TOMELDEN
Meat Inspector II
ADAMSON T.
MIÑA, JR.
Meat Inspector II
3. Wait for the products
to be inspected and
verification of documents
Inspects products 5 minutes or
may vary
depending on
the volume of
the products
MARLON M.
TOMELDEN
Meat Inspector II
ADAMSON T.
MIÑA, JR.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
137
Meat Inspector II
4. Wait for the preparation of the Meat Inspection Certificate
Prepares certificate
Signs certificate of
meat inspection
5 minutes MARLON M.
TOMELDEN
Meat Inspector II
ADAMSON T.
MIÑA, JR.
Meat Inspector II
5. Receives Meat Inspection Certificate
Releases certificate 1 minute
MUNICIPALITY OF LINGAYEN Citizen’s Charter
138
4.CONSUMERS WELFARE
Person with problems of lost cattle often inform the Slaughterhouse Master so that in case the cattle would be presented for slaughter the same can be abated and the real owner be notified. This service also resolves issues regarding meat products that were brought which were found not fit for consumption. Office or Division: Slaughterhouse
Classification: Complex Transaction
Type of Transaction: Government to Citizens (G2C)
Who may avail: Meat Capitalists
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Ownership
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Sign in client‟s
logbook.
RONALD G.
SINDAYEN
Administrative Aide
III
2. Inform the
Slaughterhouse
Supervisor / Meat
Inspectors of the nature
of complaint
Interviews client 3 minutes ARNULFO S.
BERNARDO
Market Supervisor IV
DR. JAYSON B. BARADI
Meat Control Officer
RONALD G.
SINDAYEN
Administrative Aide III
3. Wait for the verification
and solution of the
Verifies information
provided by client
5 minutes or
may vary
ARNULFO S.
BERNARDO
MUNICIPALITY OF LINGAYEN Citizen’s Charter
139
complaint and schedules
confrontation if
necessary
depending on
the nature of
complaint
Market Supervisor IV
DR. JAYSON B. BARADI
Meat Control Officer
RONALD G.
SINDAYEN
Administrative Aide III
4. Formal confrontation if
there exist a prima facie
case
Mediates and
documents
confrontation
1 day ARNULFO S.
BERNARDO
Market Supervisor IV
DR. JAYSON B. BARADI
Meat Control Officer
RONALD G.
SINDAYEN
Administrative Aide III
MUNICIPALITY OF LINGAYEN Citizen’s Charter
140
PUBLIC ASSISTANCE DESK OFFICE
(PADO) IMPLEMENTING GUIDELINES
Republic of the Philippines
PROVINCE OF PANGASINAN
Municipal Government of Lingayen
The following guidelines shall govern the implementation of the
Public Assistance Desk (PAD) in the Municipal Government of
Lingayen:
1. The Municipal Government of Lingayen through the Human Resource Management Office shall institute a Public Assistance Desk (PAD)
2. The Human Resource Management Office shall designate a Public
Assistance Desk Officer (PADO) who shall man the PAD from 8:00 A.M.
to 5:00 P.M. from among employees of different offices.
3. Every Office shall be scheduled by the HRMO to take charge of the
PADO on a rotational basis every month. Chiefs of Offices shall
designate an employee to man the PADO during their scheduled Tour
of Duty.
4. The PAD shall have the following tasks and responsibilities, to wit:
4.1. Request Clients to sign the Visitor’s Logbook 4.2. Distribute a Client Satisfaction Survey (CSS) form to be filled up
by clients
4.3. Accomplish the Summary Report Form and submit the same to
the HRMO before the end of Office hours every Friday
4.4. Act as building manager who shall report problems immediately
relative to building maintenance (i.e. busted bulbs/lights; leaking
roofs; broken chairs) to the Municipal Engineering office for
appropriate action
MUNICIPALITY OF LINGAYEN Citizen’s Charter
141
4.5. Refer urgent complaints and issues to concerned Chief of Office
or Personnel
5. The Human Resource Management Office shall have the following
responsibilities:
5.1. Consolidate the PADO’s Weekly Summary Report
5.2. Prepare a Monthly PAD Report and furnish a copy of the same to the Office of the Mayor and the Municipal Administrator
5.3. In cases of complaints, the Office shall discuss the issues with
the concerned employee’s Chief of Office
5.4. The Chief of Office shall act on the complaint informing the
HRMO of the action taken
6. Employees who are subjects of complaints shall be sanctioned by the
HRMO in the following manner:
6.1. First offense- Written Reprimand. Employee shall be required to
submit an explanation in writing in 24 to 36 hours
6.2. Second offense- Refer the matter to the Municipal Administrator
6.3. Third offense- refer the matter to the Civil Service Commission
7. The Client Satisfaction Survey designed for this purpose shall assess
the following dimensions:
7.1. Quality of Service
7.2. Service Provider
7.3. Physical Working Conditions
8. The HRMO shall design the necessary forms and tools for this program
9. The HRMO shall monitor and evaluate the program’s implementation
quarterly
10. A review of the processes involved shall be conducted annually to ensure continuous improvement
11. The PAD shall take effect on September 1, 2014
12. The Municipal Mayor and Chiefs of Offices shall be furnished with
copies of these implementing guidelines prior to implementation
MUNICIPALITY OF LINGAYEN Citizen’s Charter
142
PUBLIC ASSISTANCE DESK OFFICE FORMS
Republic of the Philippines PROVINCE OF PANGASINAN
Municipal Government of Lingayen
CLIENT SATISFACTION SURVEY
Directions: This Survey Form was designed to identify your issues and concerns and your level of satisfaction along the following dimensions: Service, Service Providers and Physical set-up of the Workplace. (Ang Survey naito ay amingginawaupangamingmalamananginyongmgaproblema at kung kayo ay nasisiyahansaamingmgaopisinalalonasamgasumusunod: Serbisyo, Empleyado,Lugarnapinagtatrabahuan)) A rating scale from 1 to 5 with their respective adjectival ratings are detailed below.1 is the lowest and 5 is the highest in the scale. (Isang rating scale mula 1-5 din angginawa naming upangmasukat kung gaano kayo nasisiyahot)ansamgaserbisyongamingbinibigay at saamingmgaempleyado. 1 angpinakamababa at 5 angpinakamataas) Please rate your responses by checking the column corresponding to your answer. (LagyanngTsekangKolumnginyongnapilingsagot) 5 - Very Satisfactory - Lubosnanasisiyahan 4 - Satisfactory - Nasisiyahan 3 - Neutral - Puwedengoo o hindinasisiyahan 2 - Unsatisfactory - Hindi nasisiyahan 1 - Very Unsatisfactory - Lubosnahindinasisiyahan CRITERIA (Kriterya)
5 4 3 2 1
SERVICE (Serbisyo)
1. Correct /Proper Service
MUNICIPALITY OF LINGAYEN Citizen’s Charter
143
(Tamangserbisyo)
2. Prompt Service (Maagapnaserbisyo)
3. Fast Service (MabilisnaSerbisyo)
4. Reliable Service (MaasahangSerbisyo)
5. Responsive Service (TumutugongSerbisyo)
SERVICE PROVIDER (Empleyado)
5 4 3 2 1
1. Courteous (Magalang)
2. Accommodating (Maasikasosabisita)
3. Always Smiling (Palangiti)
4. Good Listener (MagalingMakinig)
5. Well-groomed in proper office attire (Malinis at maayosangpananamit)
PHYSICAL SET-UP OF THE WORKPLACE 5 4 3 2 1
1. Clean/Tidy (Malinis)
2. Clean/Odor free comfort rooms/With water (Malinisna CR/Walangamoy/may tubig)
3. Furniture/Fixtures in order (Nakaayosangmgamesa,upuan,mesa,kabinet)
4. Fully operative/functional facilities-e.g. Electric Fans (Gumaganaanglahatnggamit/pasilidad-hal.
Bentilador)
MUNICIPALITY OF LINGAYEN Citizen’s Charter
144
5. Properly lighted and ventilated offices (Maliwanagangilaw,maaliwalas)
REMARKS (MGA NASIS SABIHIN)_________________________________________ _____________________________________________________________________
Thank you! Maraming salamat po.
REPORT CARD SURVEY
Republic of the Philippines PROVINCE OF PANGASINAN
Municipal Government of Lingayen
NAME OF OFFICE
Service Provider Quality of Service Physical Working Condition
Satisfied Dissatisfied Satisfied Dissatisfied Satisfied Dissatisfied
0 3
No. of Respondents: Date of Survey: Comments and Suggestions:
SERVICE PROVIDER
Complaint: “Bawalpoba mag stay sa Municipal Hall lalo’t staff ko din po at gumagawakanaman work mo?
Complaint: Bakitpoganun? Piñata ang electric fan? Hindi ba kayo nilalamig? Sabaypatay electric fan…e di wow, Administrator ka pa mandin.
Complaint: This situation unprofessional action. Administrator Aide: kayo bayongmganagsusrvey?(tanongpos a amin) Staff: Opo Administrator; bakit kayo nandito? Dapat dun kayo saopisinaniyo? Staff: kasi p mam sa Region pokaminakikiconnectlangpo kami ditto saWiFi
MUNICIPALITY OF LINGAYEN Citizen’s Charter
145
Administrator Aide: Bakitwalabadoon??? And then she leave without hearing our answer…butisana king hindopoulan.
QUALITY OF SERVICE
NO COMPLAINTS NO COMPLIMENTS
PHYSICAL WORKING CONDITION
NO COMPLAINTS NO COMPLIMENTS
Prepared by: ____________________________ BENJIE GUMAPOS HRMO Program Coordinator Noted: __________________________ MR. RAUL A. UNGSON Human Resource Management Officer
MUNICIPALITY OF LINGAYEN Citizen’s Charter
146
WEEKLY SUMMARY REPORT
Republic of the Philippines PROVINCE OF PANGASINAN
Municipal Government of Lingayen WEEK 1
DATE NUMBER OF CLIENTS
COMPLAINTS COMPLIMENTS
NUMBER PERCENTAGE NUMBER PERCENTAGE
TOTAL
WEEK 2
DATE NUMBER OF CLIENTS
COMPLAINTS COMPLIMENTS
NUMBER PERCENTAGE NUMBER PERCENTAGE
TOTAL
WEEK 3
DATE NUMBER OF CLIENTS
COMPLAINTS COMPLIMENTS
NUMBER PERCENTAGE NUMBER PERCENTAGE
TOTAL
MUNICIPALITY OF LINGAYEN Citizen’s Charter
147
WEEK 4
DATE NUMBER OF CLIENTS
COMPLAINTS COMPLIMENTS
NUMBER PERCENTAGE NUMBER PERCENTAGE
TOTAL
MONTHLY SUMMARY REPORT
Republic of the Philippines PROVINCE OF PANGASINAN
Municipal Government of Lingayen MONTH COVERED:______________________
WEEK NUMBER OF CLIENTS
COMPLAINTS COMPLIMENTS
1 NUMBER PERCENTAGE NUMBER PERCENTAGE
2
3
4
TOTAL
QUARTERLY SUMMARY REPORT QUARTER COVERED:______________________
MONTH NUMBER OF CLIENTS
COMPLAINTS COMPLIMENTS
NUMBER PERCENTAGE NUMBER PERCENTAGE
TOTAL DATA ANALYSIS AND INTERPRETATION: Prepared by: ____________________________
MUNICIPALITY OF LINGAYEN Citizen’s Charter
148
BENJIE GUMAPOS HRMO Program Coordinator Noted: __________________________ MR. RAUL A. UNGSON Human Resource Management Officer
Appendix A
ANTI RED TAPE ACT OF 2007 REPUBLIC CT 9485
Republic of the Philippines
Congress of the Philippines
Metro Manila
Thirteenth Congress
Third Special Session
Begun and held in Metro Manila, on Monday, the nineteenth day of February,
two thousand seven.
Republic Act No. 9485 June 02, 2007
AN ACT TO IMPROVE EFFICIENCY IN THE DELIVERY OF
GOVERNMENT SERVICE TO THE PUBLIC BY REDUCING
BUREAUCRATIC RED TAPE, PREVENTING GRAFT AND CORRUPTION,
AND PROVIDING PENALTIES THEREFOR
Be it enacted by the Senate and the House of Representatives of the
Philippines in Congress assembled:
SECTION 1. Short Title. - This Act shall be known as the "Anti-Red Tape
Act of 2007".
MUNICIPALITY OF LINGAYEN Citizen’s Charter
149
SEC. 2. Declaration of Policy. - It is hereby declared the policy of the
State to promote integrity, accountability, proper management of public
affairs and public property as well as to establish effective practices aimed at
the prevention of graft and corruption in government. Towards this end, the
State shall maintain honesty and responsibility among its public officials and
employees, and shall take appropriate measures to promote transparency in
each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will
reduce red tape and expedite transactions in government.
SEC. 3. Coverage. - This Act shall apply to all government offices and
agencies including local government units and government-owned or -
controlled corporations that provide frontline services as defined in this Act.
Those performing judicial, quasi-judicial and legislative functions are
excluded from the coverage of this Act.
SEC. 4. Definition of Terms. - As used in this Act, the following terms are
defined as follows:
(a) "Simple Transactions" refer to requests or applications submitted
by clients of a government office or agency which only require
ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an
officer or employee of said government office.
(b) "Complex Transactions" refer to requests or applications submitted
by clients of a government office which necessitate the use of
discretion in the resolution of complicated issues by an officer or
employee of said government office, such transaction to be
determined by the office concerned.
(c) "Frontline Service" refers to the process or transaction
between clients and government offices or agencies involving
applications for any privilege, right, permit, reward, license,
concession, or for any modification, renewal or extension of the
enumerated applications and/or requests which are acted upon
in the ordinary course of business of the agency or office concerned.
(d) "Action" refers to the written approval or disapproval made by a
government office or agency on the application or request submitted
by a client for processing.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
150
(e) "Officer or Employee" refers to a person employed in a government
office or agency required to perform specific duties and responsibilities
related to the application or request submitted by a client for
processing.
(f) "Irrevelant requirement" refer to any document or performance of
an act not directly material to the resolution of the issues raised in the
request or needed in the application submitted by the client.
(g) "Fixer" refers to any individual whether or not officially involved in
the operation of a government office or agency who has access to
people working therein, and whether or not in collusion with them,
facilitates speedy completion of transactions for pecuniary gain or any
other advantage or consideration.
SEC. 5 Reengineering of Systems and Procedures. - All offices and
agencies which provide frontline services are hereby mandated to regularly
undertake time and motion studies, undergo evaluation and improvement of
their transaction systems and procedures and re-engineer the same if
deemed necessary to reduce bureaucratic red tape and processing time.
SEC. 6. Citizen's Charter. - All government agencies including
departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set
up their respective service standards to be known as the Citizen's Charter in
the form of information billboards which should be posted at the main
entrance of offices or at the most conspicuous place, and in the form of
published materials written either in English, Filipino, or in the local dialect,
that detail:
(a) The procedure to obtain a particular service;
(b) The person/s responsible for each step;
(c) The maximum time to conclude the process;
(d) The document/s to be presented by the customer, if necessary;
(e) The amount of fees, if necessary; and
(f) The procedure for filing complaints.
MUNICIPALITY OF LINGAYEN Citizen’s Charter
151
SEC. 7. Accountability of the Heads of Offices and Agencies. - The
head of the office or agency shall be primarily responsible for the
implementation of this Act and shall be held accountable to the public in
rendering fast, efficient, convenient and reliable service. All transactions and
processes are deemed to have been made with the permission or clearance
from the highest authority having jurisdiction over the government office or
agency concerned.
SEC. 8. Accessing Frontline Services. - The following shall be adopted by
all government offices and agencies:
(a) Acceptance of Applications and Request - (1) All officers or
employees shall accept written applications, requests, and/or
documents being submitted by clients of the office or agencies.
(2) The responsible officer or employee shall acknowledge
receipt of such application and/or request by writing or printing
clearly thereon his/her name, the unit where he/she is
connected with, and the time and date of receipt.
(3) The receiving officer or employee shall perform a preliminary
assessment of the request so as to promote a more expeditious
action on requests.
(b) Action of Offices - (1) All applications and/or requests submitted
shall be acted upon by the assigned officer or employee during the
period stated in the Citizen's Charter which shall not be longer than
five working days in the case of simple transactions and ten (10)
working days in the case of complex transactions from the date the
request or application was received. Depending on the nature of the
frontline services requested or the mandate of the office or agency
under unusual circumstances, the maximum time prescribed above
may be extended. For the extension due to nature of frontline services
or the mandate of the office or agency concerned the period for the
delivery of frontline services shall be indicated in the Citizen's Charter.
The office or agency concerned shall notify the requesting party in
writing of the reason for the extension and the final date of release for the extension and the final date of release of the frontline service/s
requested.
(2) No application or request shall be returned to the client
without appropriate action. In case an application or request is
disapproved, the officer or employee who rendered the decision
MUNICIPALITY OF LINGAYEN Citizen’s Charter
152
shall send a formal notice to the client within five working days
from the receipt of the request and/or application, stating
therein the reason for the disapproval including a list of specific
requirement/s which the client failed to submit.
(c) Denial of Request for Access to Government Service - Any denial of
request for access to government service shall be fully explained in
writing, stating the name of the person making the denial and the grounds upon which such denial is based. Any denial of request is
deemed to have been made with the permission or clearance from the
highest authority having jurisdiction over the government office or
agency concerned.
(d) Limitation of Signatories - The number of signatories in any
document shall be limited to a maximum of five signatures which shall
represent officers directly supervising the office or agency concerned.
(e) Adoption of Working Schedules to Serve Clients - Heads of offices
and agencies which render frontline services shall adopt appropriate
working schedules to ensure that all clients who are within their
premises prior to the end of official working hours are attended to and
served even during lunch break and after regular working hours.
(f) Identification Card - All employees transacting with the public shall
be provided with an official identification card which should be visibly
worn during office hours.
(g) Establishment of Public Assistance/Complaints Desk - Each office
or agency shall establish a public assistance/complaints desk in all
their offices.
SEC. 9. Automatic Extension of Permits and Licenses. - - If a
government office or agency fails to act on an application and/or request for
renewal of a license, permit or authority subject for renewal within the
prescribed period, said permit, license or authority shall automatically be
extended until a decision or resolution is rendered on the application for
renewal: Provided, That the automatic extension shall not apply when the
permit, license, or authority covers activities which pose danger to public health, public safety, public morals or to public policy including, but not
limited to, natural resource extraction activities.
SEC. 10. Report Card Survey. - All offices and agencies providing frontline
services shall be subjected to a Report Card Survey to be initiated by the
MUNICIPALITY OF LINGAYEN Citizen’s Charter
153
Civil Service Commission, in coordination with the Development Academy of
the Philippines, which shall be used to obtain feedback on how provisions in
the Citizen's Charter are being followed and how the agency is performing.
The Report Card Survey shall also be used to obtain information and/or
estimates of hidden costs incurred by clients to access frontline services
which may include, but is not limited to, bribes and payment to fixers.
A feedback mechanism shall be established in all agencies covered by this Act and the results thereof shall be incorporated in their annual report.
SEC. 11. Violations. - After compliance with the substantive and procedural
due process, the following shall constitute violations of this Act together with
their corresponding penalties:
(a) Light Offense - (1) Refusal to accept application and/or request
within the prescribed period or any document being submitted by a
client;
(2) Failure to act on an application and/or request or failure to
refer back to the client a request which cannot be acted upon
due to lack of requirement/s within the prescribed period;
(3) Failure to attend to clients who are within the premises of
the office or agency concerned prior to the end of official working hours and during lunch
(4) Failure to render frontline services within the prescribed
period on any application and/or request without due cause;
(5) Failure to give the client a written notice on the disapproval
of an application or request; and
(6) Imposition of additional irrelevant requirements other than
those listed in the first notice.
Penalties for light offense shall be as follows:
First Offense - Thirty (30) days suspension without pay
and mandatory attendance in Values Orientation Program;
Second Offense - Three (3) months suspension without
pay; and
MUNICIPALITY OF LINGAYEN Citizen’s Charter
154
Third Offense - Dismissal and perpetual disqualification
from public service.
(b) Grave Offense - Fixing and/or collusion with fixers in consideration
of economic and/or other gain or advantage.
Penalty - Dismissal and perpetual disqualification from public
service.
SEC. 12. Criminal Liability for Fixers. - In addition to Sec. 11 (b), fixers, as defined in this Act, shall suffer the penalty of imprisonment not exceeding
six years or a fine not less than Twenty Thousand Pesos (P20,000.00) but
not more than Two Hundred Thousand Pesos (P200,000.00) or both fine and
imprisonment at the discretion of the court.
SEC. 13. Civil and Criminal Liability, Not Barred. - The finding of
administrative liability under this Act shall not be a bar to the filing of
criminal, civil or other related charges under existing laws arising from the
same act or omission as herein enumerated.
SEC. 14. Administrative Jurisdiction. - The administrative jurisdiction on
any violation of the provisions of this Act shall be vested in either the Civil
Service Commission (CSC), the Presidential Anti-Graft Commission (PAGC)
or the Office of the Ombudsman as determined by appropriate laws and issuances.
SEC. 15. Immunity; Discharge of Co-Respondent/Accused to be a
Witness. - Any public official or employee or any person having been
charged with another under this Act and who voluntarily gives information
pertaining to an investigation or who willingly testifies therefore, shall be
exempt from prosecution in the case/s where his/her information and
testimony are given. The discharge may be granted and directed by the
investigating body or court upon the application or petition of any of the
respondent/accused-informant and before the termination of the
investigation: Provided, That:
(a) There is absolute necessity for the testimony of the
respondent/accused-informant whose discharge is requested;
(b) There is no other direct evidence available for the proper prosecution of the offense committed, except the testimony of said
respondent/accused-informant;
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(c) The testimony of said respondent/accused-informant can be
substantially corroborated in its material points;
(d) The responden/accused-informant has not been previously
convicted of a crime involving moral turpitude; and
(e) Said responden/accused-informant does not appear to be the most
guilty.
Evidence adduced in support of the discharge shall automatically form part of the records of the investigation. Should the investigating body or court
deny the motion or request for discharge as a witness, his/her sworn
statement shall be inadmissible as evidence.
SEC. 16. Implementing Rules and Regulations. - The Civil Service
Commission in coordination with the Development Academy of the
Philippines (DAP), the Office of the Ombudsman and the Presidential Anti-
Graft Commission (PAGC), shall promulgate the necessary rules and
regulations within ninety (90) days from the effectivity of this Act.
SEC. 17. Separability Clause. - If any provision of this Act shall be
declared invalid or unconstitutional, such declaration shall not affect the
validity of the remaining provisions of this Act.
SEC. 18. Repealing Clause. - All provisions of laws, presidential decrees, letters of instruction and other presidential issuances which are incompatible
or inconsistent with the provisions of this Act are hereby deemed amended
or repealed.
SEC. 19. Effectivity. - This Act shall take effect within fifteen (15) days
following its publication in the Official Gazette or in two (2) national
newspapers of general circulation.
Approved,
This Act which is a consolidation of Senate Bill No. 2589 and House Bill No.
3776 was finally passed by the Senate and the House of Representatives on
February 8, 2007 and February 20, 2007 respectively.
Approved: JUN 02, 2007
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156
B. FILING A COMPLAINT THROUGH OTHER MEANS
1. Clients may file their complaints of any nature relative to services
rendered by the LGU or by service providers which include their
performance, compliance with the Citizen’s Charter, attitude and behavior
through any of the following means, to wit: A. Letters (by personal delivery or mail)
B. Electronic Mail
C. Oral
1. All complaints received shall be submitted to the HRMO for review and
validation
2. The complaints shall be acted upon in the same manner and procedure
as indicated in the preceding section
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157
LIST OF OFFICES
Office Department Head Contact Information
OFFICE OF THE
MAYOR
HON. LEOPOLDO N.
BATAOIL
632 - 4337
Municipal
Treasurer‟s Office
Lilibeth A. Manaoat
09171565190
Municipal
Accounting Office
Nelson S. Gumapos
09175021228
Municipal‟s
Assessor‟s Office
Engr. Jerome V. Canullas
09175082342
Local Civil Registrar
Office
Joan Jude R. Lopez
09298965960
Municipal Agriculture Office
Dr. Rodolfo E. Dela Cruz
09171570203
Municipal Information Office
May V. Rueda
09178763377
MPDC Bernard C. Tomelden
09060923338
POPCOM Office Pamela Geil B. Cruz
09153915806
Municipal Social Welfare & Dev‟t.
Office
Lorenza R. Decena
09171563929/09278905980
Rural Heatlh Unit I Dr. Sandra V. Gonzales
09078043676
Rural Health Unit II Dr. Ferdinand V. Guiang
09171594777/09338606092
Market & Slaughterhouse
Arnulfto S. Bernardo
09171570238
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