Multicultural Team Connectivity CCC2016 ELS_PowerPoint 2016 October 17

O C T O B E R 1 9 - 2 1 | N E W Y O R K

THE FUTURE OF COACHING: BUILDING BRIDGES AND EXPANDING BOUNDARIES

Mult icultural Team Connectivi ty U t i l i z i n g D i f f e r e n c e s t o Y i e l d H i g h P e r f o r m i n g Te a m s

M u l t i c u l t u r a l T e a m C o n n e c t i v i t y

Dr. Yaron Prywes Mesum Buser

Christian Tanja [email protected]

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Value Add •  Psychological safety is essential for high performing

teams (Duhigg, 2016; Carr & Peters, 2013) but the challenge is that establishing such safety is difficult to implement and often messy

•  Our Multicultural Connectivity training, developed and piloted over the past three years at Columbia University, helps people take off their "work masks" and strengthens the "connective tissue" within a team

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By the end of this session participants will be able to:

1  Use an identity encounter methodology to facilitate psychological safety and authentic diversity conversations within a team

2   Differentiate between three levels of coaching interventions, and articulate what characterizes coaching interventions at each level.

3  Articulate at least one way in which their own culture may impede their capacity to effectively coach a diverse, multicultural team.

Objectives

3 © 2016 Dr. Yaron Prywes

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Agenda •  Welcome and Orientation (5 min) •  Presentation of Model (10 min) •  Identity Encounter Practice Rd. #1 (30 min) •  Identity Encounter Practice Rd. #2 (30 min) •  Discussion and Close (10 min)


Multicultural Connectivity Model

•  © 2016 Dr. Yaron Prywes

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LEVELS OF LISTENING 1.   SELF

•  Filter via your experience •  Orient self with facts/ content

2.   OTHER •  Focus on other including

emoDons & body language •  Foster deeper understanding

& respect 3.   GLOBAL

•  Listen for IdenDty and Socio-‐RelaDonship meanings

•  Support desired self-‐concepts •  Foster insight &

transformaDon

Self Other

Team Culture

Nonverbal Code

Verbal Code

Connec&vity

Adapted Neuliep, 2015 Adapted CTI, 2012 Adapted Neuliep, 2015 Adapted CTI, 2012

Adapted Neuliep, 2016 Adapted CTI, 2012

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1   Listen for Identity •  Who are they? What aspect of their identity is salient?

2   Name Socio-Relationship Meanings (roles) •  Who are we? How are relationships being defined? What cultural norms

may be at play?

3   Support Desired Self-Concepts •  They should feel understood, respected, supported

4   Explore Their “Journey” •  Where might they be on their “journey”? What might their next “evolution”

look like?

Level 3: Global

Prywes 2016

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Identity Encounter Presentation #1 (30 min) •  Presentation (5 min) •  Paired Conversation (5 min) •  Coaching Interventions (10 min) •  Presenter responds (5 min) •  Group Discussion (5 min)


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Discuss your reaction to the presentation with a partner:

•  Level 1 Self. What did it trigger for you? •  Level 2 Other. What did you notice (i.e., non-verbals)? •  Level 3 Global. What aspects of their identity might be

at play?

Be prepared to offer an observation, an insight or a question to the presenter in 5 minutes.

Paired Conversations (5 min)


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Coaching Interventions (10 min) •  The audience shares with the presenter approximately

10 coaching interventions in total (i.e., observations, insights, and/or questions).

•  During this time the presenter is quietly listening to the “mosaic of perspectives shared” and documenting the 10 interventions shared.


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Presenter Responds (5 min) •  Presenter responds to questions, comments,

and observations made by the audience •  He or she may not able to respond to everyone

in the time allotted so may need to prioritize


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Group Discussion (5 min) • Level 1 Self. Reflect on your filter. How did you previous experience, assumptions, and/or beliefs influence your intervention? How might your culture be impeding or serving your capacity to coach?

• Level 3 Global. In what ways is this story a human story?


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Identity Encounter Presentation #2 (30 min) •  Presentation (5 min) •  Paired Conversation (5 min) •  Coaching Interventions (10 min) •  Presenter Responds (5 min) •  Group Discussion (5 min)


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5 Common Cultural Orientations •  Hierarchical vs. Participative Orientation •  Individualism vs. Group Orientation •  Achievement vs. Quality of Life Orientation •  Need for Certainty vs. Tolerance for Ambiguity Orientation •  Indulgence vs. Restraint Orientation

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Bing, 2015

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Closing Reflections •  Limitations and Future Research

–  Determine optimal timing and sequencing with other interventions

–  Best way to protect the most vulnerable

•  Key Take-ways •  Questions

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Thank you! [email protected]

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References •  Bing, C.M. (2015). Many Cultures, One Team: Build Your Cultural

Repertoire. Basking Ridge, NJ: Technics Publications. •  Duhigg, C. (2016). What Google learned from its quest to build the

perfect team. The New York Times Magazine, pp. MM20. •  Hofstede, G., Hofstede, J, & Minkov, M. (2010). Cultures and

Organizations: Software of the Mind (3rd ed). USA: McGraw-Hill. •  Neuliep, J.W. (2015). Intercultural Communication: A Contextual

Approach (6th edition), Thousand Oaks, CA: Sage. •  Peters, J., and Carr, C. (2013). High performance team coaching: A

comprehensive system for leaders and coaches. Calgary, AB: InnerActive Leadership Associates, Inc.

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Multicultural Team Connectivity CCC2016 ELS_PowerPoint 2016 October 17

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