Client Site Alarm Panel PSTN COM Port Modem Remote Programming Software U/D Computer Network Enter Phone Number U/D Computer Network Alarm Panel Multicom Device Multicom Smart Modem Software (Virtual COM Port) Surepoll Servers (Suretek) Remote Programming Software Client Site Enter Multicom ID & Multicom Program Code Multicom Smart Modem Overview Multicom Smart Modem (MSM) software provides a simple and easy-to-use interface between manufacturer provided Upload/ Download programming software and alarm panels attached to Multicom communicators. Multicom Smart Modem Overview Multicom Connection Workflow Traditional PSTN Workflow What does it do? When an alarm panel has been upgraded to a Multicom communicator, and PSTN is no longer a reporting path, MSM allows traditional U/D programming software to maintain communication with the alarm system. How does it work? MSM creates a virtual COM port that U/D programming software can connect to. Users can simply enter the Multicom ID and Multicom programming code (eg. 1345#065065000) where they would usually enter the PSTN phone number. When a connection is detected on the virtual COM port, MSM will create a tunnel to the alarm panel via the Surepoll Servers and Multicom Device. Once connected commands can be issued from the U/D software as though connected via a traditional PSTN path.