IT Asset and Configuration Management System MULTI-DIMENSIONAL DATA MODEL EXERCISE
Multi-dimenssional Data Model for CMS
Aug 07, 2015
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IT Asset and Configuration Management SystemMULTI-DIMENSIONAL DATA MODEL EXERCISE
Process Overview IT Asset and Configuration Management is part of IT Service Management Lifecycle Processes. In ITIL guidelines, it is mentioned in ITIL Service Design Phase.
Over the years, experts have tried to create various models or approaches to handle the complexity of IT Asset and Configuration Management related data. However, due to the limitations in technology, not many organizations have been able to implement this process.
In this report, I have attempted to create a multi-dimensional data model for IT Asset and Configuration Management process.
IT Asset and Configuration Management Process
Configuration Management System
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Portfolio IDPortfolio NamePortfolio OwnerPortfolio CostingPortfolio Services
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Demand IDDemand DescriptionBusiness ProcessTarget IT ServicesAsset Requirements
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Service DetailsHardware RequirementsSystem RequirementsResource RequirementsResponse TimeAvailability TargetsCost of FailureBCP DataChargeback Details
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Contract IDContract DetailsResponse Time SLA TargetsResolution Time SLA TargetsPenaltiesExceptions
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Cost of ServiceCost of HardwareCost of SystemsResource CostOutsourcing CostsDepreciation Cost
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Change IDChange DetailsAffected IT ServiceAffected IT AssetScheduleApprovals
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management SystemHardware Specs
Vendor DetailsVersionLicense CostAMC CostServiceability Details
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System Asset ID
Asset Purchase DateAssociated ServicesInstalled LocationIP AddressOwner
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Problem IDProblem DetailsAffected IT ServiceAffected IT AssetProblem FrequencyResolution/Work Around
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Incident IDIncident DetailsAffected IT ServiceAffected IT AssetIncident FrequencyResolution/Work Around
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System Software Details
VersionUnderlying TechnologyRelated IT ServicesLicense CostAMC CostServiceability DetailsVendor DetailsHardware Requirements
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
Event IDEvent DetailsAffected AssetsDependent AssetsAffected IT ServicesSeverity of Events
Configuration Management System – Data Model
Portfolio Management
Data
Service Level Requirements
Incident Data
Monitoring Data
Software Library
Contract Management
Data
Demand Management
Data
Change Management
Data
Financial Management
Data
Hardware Store
Problem Management
Data
Asset Register
Configuration Management System
• Multiple Schemas• Multiple Relational Databases
Configuration Management Information System
Variables:- Asset ID- Details- Location- Version- Operational Cost- Related Services- Affected Assets/Dependencies- Related Changes- Related Incidents- Related Problems- Vendor Details- Current Performance Details- Target Performance Details- Expected Growth
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