CASE STUDY www.hcltech.com Multi-channel API Platform Development for a Leading U.S. Telecom Provider ABOUT THE CLIENT A national provider of wireless voice, messaging, and data services. BUSINESS NEED • Develop a modern API platform that can be accessed through: – Multiple customer channels - retail, call center, online – Multiple devices – tablets, laptops, desktops • Offer a platform for partners with proper controls and security • Enable marketplace innovation by accelerating time to market HCL’s APPROACH Develop a Backend-as-a-Service (BaaS) Application Programming Interface (API) platform, which will provide continuous integration and delivery, along with the following functionalities: • Create support for common services such as Authorization, i18n, Validations, Security, Error handling, Logging, Mocks, and Regression testing • Provide channel specific lightweight micro-services built on top of reusable, general purpose services • Facilitate iterative development and loose coupling between cross device UI and backend APIs and enable parallel development Leading the digital Shift TRANSFORM TO A DIGITAL ENTERPRISE WITH SMARTER API s
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CASE STUDY
www.hcltech.com
Multi-channel API Platform Development for a Leading U.S. Telecom Provider
ABOUT THE CLIENTA national provider of wireless voice, messaging, and data services.
BUSINESS NEED• Develop a modern API platform that can be accessed through:
– Multiple customer channels - retail, call center, online
– Multiple devices – tablets, laptops, desktops
• Offer a platform for partners with proper controls and security
• Enable marketplace innovation by accelerating time to market
HCL’s APPROACHDevelop a Backend-as-a-Service (BaaS) Application Programming Interface (API)
platform, which will provide continuous integration and delivery, along with the following
functionalities:
• Create support for common services such as Authorization, i18n, Validations, Security,
Error handling, Logging, Mocks, and Regression testing
• Provide channel specific lightweight micro-services built on top of reusable, general
purpose services
• Facilitate iterative development and loose coupling between cross device UI and
backend APIs and enable parallel development
Leading the digital Shift TRANSFORM TO A DIGITAL ENTERPRISE WITH SMARTER APIs
CASE STUDY
BUSINESS BENEFITS• Eliminating inconsistency in the application portfolio
– Strengthens the brand, facilitates effortless business transactions, reduces training
time and increases the productivity of service centres and employees
• Enabling re-use of software components across applications
– Reduces time to market
THE MULTI-CHANNEL RETAIL APP
Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 95,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?
• Simplifying the application design process from idea to implementation
– Iterations free, parallel and rapid prototype and APIt development
• Ensuring visibility of deliverables to users throughout the development process
– Enables early validation of applications and business processes
• Reducing cost through reduced risk of rework and/or late cancellation
– Ensures critical UI decisions are captured and aligned with user expectations and
technology and APIs
• Creating APIs and responsive UI - built to work on multiple devices, multiple channels.