Mike Reinhart Director of Product Marketing AccelOps Inc. September 2015 Evolve to Survive Delivering Better Managed Security Services at Higher Margins
Mike Reinhart Director of Product Marketing AccelOps Inc.
September 2015
Evolve to Survive Delivering Better Managed Security Services at Higher Margins
Polling Question - #1
Which best describes your area of interest in this webinar?
Ø Currently offer Managed Security Services Ø Considering offering Managed Security
Services Ø General educational interest Ø Other
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Gartner: MSP “Key Issues”
Hyper Competition
MSP’s Must Change!
New Buyers = New Opportunity + Challenges
1
2
3
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Gartner: MSP Survival Strategies
Move from Implementer & Maintainer to Managed “Service” Provider
Retention = Critical Success Factor
Value Articulation
1
2
3
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Gartner: MSP Business Opportunities
Bi-Modal IT
Evolving Threat Landscape
Distributed Enterprise and Users
1
2
3
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Mode 1 Mode 2
Reliability Goal Agility
Price for performance Value Revenue, brand customer experience
Waterfall, V-Model, high-ceremony IID Approach Agile, kanban, low
ceremony ID
Plan-driven, approval-based Governance Empirical, continuous,
process-based
Enterprise suppliers, long-term
deals Sourcing Small, new vendors
short-term deals
Good at conventional
process, projects Talent Good at new and
uncertain projects
IT-centric, removed from customer Culture Business-centric,
close to customer
Long (months) Cycle Times Short (days, weeks)
Opportunity Trends – BiModal IT
Think Marathon Runner
Think Sprinter
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Opportunity Trends – Distributed Resources
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Opportunity Trends – Evolving Threats
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BlackHat: Future Threat Concerns Which do you believe will be of greatest concern two years from now?
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Polling Question - #2
What Percent of Businesses said they were ready for these trends?
Ø 92% Ø 73% Ø 62% Ø 27%
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BlackHat: Business Readiness to Respond
73% = Insufficient Security Staff
Data: UBM survey of 460 security professionals, June 2015
51%
27%
17% 5%
No, we could use a little help
No, we are completely underwater
What staff?
Yes
The 2015 Black Hat Attendee Survey
Does your organization have enough security staff to defend itself against current threats?
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Top 3 MSP “Must Haves”
Support for ALL Infrastructure Types
ID, Fix & Prevent - Faster
1
2
3
Integrated Monitoring and Analytics
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Support for All
Infrastructure Types
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Support for All Infrastructure Types
Local
Remote Office
Isolated DMZ
Private Cloud
Hybrid Cloud
Public Cloud
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AccelOps works with Google, AWS, & Rackspace on the following HyperVisors:
VMware ESX(i)
RedHat Kernel Virtualization Manager (KVM)
Support for All Infrastructure Types – Continued
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Integrated Monitoring,
Analytics & Management Tool
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Integrated Monitoring, Analytics & Mgmt.
Security Network
Monitoring Performance Monitoring
Change Monitoring
Application Monitoring
Security
Network monitoring
Performance availability
Change monitoring
Application monitoring
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Monitor-ID-Fix-Prevent
Quickly & Easily
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Customer MSP AccelOps Cluster AccelOps Collector
Secure VPN
Monitor-ID-Fix-Prevent - Quickly &Easily
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Accelops Unified Network
Analytics – For MSP’s
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MSP Devices
Collector
Multi-Tenant MSP Architecture
Customer D
Collector
Customer E
MSP Data Center
AccelOps Cluster
Customer A
Customer B
Customer C
Customer Devices in MSP data Center
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A Single Tool to Leverage New Opportunities
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Opportunity for MSP’s
“The information security market will grow 13.8% in revenue in 2015, with the IT security outsourcing segment recording the fastest growth — 24.9%.”
—
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Q&A Mike Reinhart
Director of Product Marketing
www.accelops.com
1.408.510.5040
@accelops
facebook.com/accelops
Request a demo or free 30-day trial [email protected]
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Appendix
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Major Security/Compliance Breaches – 2015 Company Records Stolen Type
*Source - Bloomberg
80M • Email and Physical Addresses • SSN’s
109M
83M
145M
47,000
• Credit Card Numbers • Email Addresses
• Physical Addresses • Email Addresses
• Email and Physical Addresses • Login Credentials
• Proprietary Information • Employee Details
Major Data Breaches in the past 12 Months*
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Impacts to Business Bottom Line
Average cost of 1 hour downtime
Cost of attracting a new customer vs. retaining one
# of consumers with bad experiences shared with more than 5 people
$100K
54%
7 Times
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Opportunity for MSP’s
Governance, Strategy, Assessment
Operations and Assurance Forensics
• Architecture and Design • Business Continuity • Compliance Review • Data Security Program • Governance • Program Assessment • Policy Design • Risk Assessment • Strategy
– People-Centric Security
• Application Vulnerability Assessment
• Secure Code Review
• Vulnerability Scan
• Configuration Assessment
• Device Security
• Fraud, Identification and Privacy
• Incident Response
• Network Pen Test
• Remote Access
• Threat Intelligence
• Cybercrime and Data Breach
• E-Discovery and Computer Forensics
• Compliance and Investigative Analytics
Security Consulting Services
Managed security services, auditing, project management, awareness (education) programs and training are not part of the definition.
Source: Gartner (August 2015)
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— MSP Mentor Top Managed Services Offered
Remote monitoring (+2)
Cloud-based BDR (+3)
Patch management (+4)
Helpdesk/Service desk (+2)
Managed email/anti-spam (0)
Managed security (+5)
NOC services (+10)
Virtual Servers in the Cloud (+8)
Software license management (+7)
Mobile Device Management (+3)
Managed Compliance (+7)
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Role Based Access
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Role Based Access for Your Admins Granular Roles can be applied.
Customer 1 Customer 2 Customer 3 Customer 4
MSP Admin 1
MSP Admin 2
MSP Admin 3
The Cloud MSP Administrators/Operators
Windows Admin
Database Admin
Firewall Admin
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Bundled Reports