MS Word Template 102504 - Harvard Phone...2016/11/02 · business partners, and customers using Cisco Jabber. Jabber allows you to make and receive calls from your Harvard telephone

Harvard Phone

Cisco Jabber 11.x for Windows Getting Started Guide

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Jabber Soft Phone for Windows 11.7.x

Getting Started Guide

Table of Contents Getting Started Guide ..................................................................................... 1

Table of Contents ............................................................................................ 1

About Cisco Jabber for Windows ..................................................................... 2

Starting Jabber ................................................................................................ 3

Jabber Quick Tour ........................................................................................... 3 Contacts ................................................................................................................3 Recents..................................................................................................................4 Voicemail...............................................................................................................5 Meetings ...............................................................................................................5

Configuring Cisco Jabber ................................................................................. 6

Need Help? ................................................................................................... 12



About Cisco Jabber for Windows Cisco Jabber™ is a unified communications application that lets you be more productive from anywhere on a broad array of devices. Find the right people, see if and how they are available, and collaborate using your preferred method.

Collaborate more securely and effectively from anywhere with colleagues, business partners, and customers using Cisco Jabber. Jabber allows you to make and receive calls from your Harvard telephone number on your laptop, iPad or smartphone device. It enables you to work together efficiently from anywhere, on any device, by bringing together audio, presence, instant messaging (IM), desktop video and visual voicemail into one client on your desktop.

Make and Receive Calls with your Harvard Number

Make and receive incoming calls on your Harvard telephone number from your computing devices, using the Harvard dial plan.

Share Your Status with Others Let your contacts know if you are available to chat, in a meeting, or too busy to talk.

Organize and Add Contacts Adjust your contact list and add your friends and family.

Use Chats to Communicate Learn how to quickly create group chats and control your privacy settings.

Make Calls and Adjust Your Settings Forward calls and use other numbers. Change the volume on calls and organize your video cameras.

Use Meetings and Calendars Add a calendar account to instantly join meeting conferences. View your calendar to stay on top of meetings and events.



Downloading Jabber Go to phone.harvard.edu for instructions on how to download the Jabber client.

Starting Jabber Locate the Jabber icon on your desktop, or open your Programs folder and search for Cisco Jabber. You will be prompted to enter your username and password. Use your HarvardKey login credentials to sign in (note the username is case sensitive). We recommend that you always start Jabber when you’re your computing device is started. See the instructions on page 6 of this guide.

Jabber Quick Tour

Contacts

In the Contacts tab you can:

• See or change your presence status • See the availability of your contacts • Add, remove or edit contacts • Use your computer as a

Soft Phone • Search for contacts in the

Harvard directory • Start a call or Instant

Message



Recents

In the Recents tab you can:

• See who has called you sorted by timeframe or by placed, received, and missed

• Return calls

During a call you can:

• Mute/Un-mute the call. • Control call volume. • Place call on hold, display a

keypad, start a video call, merge or transfer calls

Important Note: Please do not dial 911 from the Jabber client. When calling 911, use the dialer native to your cell phone or use a desk/home phone. Harvard Jabber Dialing Rules Internal Dialing: Any Harvard 5 digit extension Area code + Harvard phone number +1+area code + Harvard number 9+1+ area code + Harvard phone number External Dialing: 9+1 + area code + any number outside of Harvard +1+ area code + any number outside of Harvard

Recents Tab:

Incoming Call:

Active Call:



Voicemail

From the Voicemail tab you can:

• Manage your voicemail messages • Play, pause, or restart a message • Right click and select Delete to

remove a voicemail message • Leave a voicemail directly

Meetings

From the Meetings tab you can:

• View your calendar • See upcoming meetings • Join meetings



Phone Controls

There is a Phone Control icon on the bottom left hand side of the Jabber Client. The “use my computer for calls” will automatically be checked off and in use.

NOTE: Our system does not support the “use my desk phone for calls” option. This option is greyed out

• To forward all calls to Voicemail or another number click on the Phone Controls Icon down arrow

• Choose Forward Calls to • Choose Voicemail or add a new

number (remember to follow the Harvard dial plan rules)

Configuring Cisco Jabber

Step 1. When you first start up the client, enter your HarvardKey and press continue. This allows for the client to locate resources on your network for voicemail, instant messaging, and phone services.

Step 2. Log into Cisco Jabber using your HarvardKey and Password. Note that the username is case sensitive and typically in lower case.



If a window pops up informing you of a newer version, you can click Install Update to install it.

Step 3. Select the Gear Icon > File > Options…

Step 4. We recommend that you automatically start Jabber when your computer starts so that your phone is active and you may receive and make calls. Select the General tab and check the Start Cisco Jabber when my computer starts option and check the Check spelling automatically to turn on spell check and set your preference for language.

Step 5. To set your font preferences, select the Chats tab. Pressing the Set font button will open a new menu where you can set your font, typeface, color and size. (Pressing Reset will set the font back to default.)



Step 6. To set your default speakers, microphone or ringers/alerts, select the Audio tab.

Note: Click Advanced to determine the preference order of your audio devices (if you plan on using something other than the integrated audio devices).

Step 7. To set which camera Jabber should use when making video calls (if using something other than the integrated camera), select Video.



Note: Click Advanced to determine the preference order of your video devices (if you plan on using something other than the integrated camera).

Step 8. We recommend that you set your calls to never start automatically with video. Video requires extra bandwidth and you may be in a location with lower quality WiFi or cell coverage. In addition, you may not want a live image automatically be displayed when answering a call. Select the Calls tab. Hit the radio button that says “Never start calls with video”. Hit Apply and Ok.

Step 9. To set your auto-Away settings, select Status.



Step 10. To share your location with your contacts, check the Enable locations options. Then select the Create new location name button and edit your location information.

Step 11. To set your default alert settings and your ring tone, select Sounds and Alerts.

Step 12. To set how Jabber accepts requests, select the Privacy tab.



Note: Click Advanced to manage your blocked options lists.

Step 13. To set your calendar integration options, select the Calendar tab.

Most users will want to select Microsoft Outlook as their calendar integration choice. (After making your selection you will need to click Apply, then OK. You will have to sign out of Jabber and restart the application for changes to take effect.)

Step 14. After closing the Options window, Click the Phone Preferences icon in the lower left hand corner of the Cisco Jabber client to: • Forward calls to another number.



• Note: “use my phone for calls” is not supported by the jabber client in Harvard’s implementation. This option will not work.

Note: Make sure you have entered your username and password (as shown in Step 13) before trying to associate devices.

Need Help? For assistance, please contact your local IT Help Desk. To access the Harvard Phone End User Self-service portal visit phone.harvard.edu/selfservice For additional information visit www.phone.harvard.edu

https://phone.harvard.edu/selfservice

http://www.phone.harvard.edu/

MS Word Template 102504 - Harvard Phone...2016/11/02 · business partners, and customers using Cisco Jabber. Jabber allows you to make and receive calls from your Harvard telephone

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