Disaster Recovery Our story and lessons learned “To be or not to be (anymore), that is the (BCP) question“ Quinet Gregory with the help of William Shakespeare
Disaster Recovery Our story and lessons learned
“To be or not to be (anymore), that is the (BCP) question“Quinet Gregory with the help of William Shakespeare
Context
• Belgian fashion retailer
• 1 HQ Kontich
• 125 Shops BeLux
• 115 M€ Turnover
• 130 Employees HQ
• 700 Employees Shops
• 7 ICT staff
One Saturday morning …
… “Johan, I hope our disaster recovery plans our OK, because our office and warehouse building is currently going up in flames.”
… Click !
No need for a GPS to find the Veritas
offices today !!!
Getting
there !!!
My office just got re-decorated
Disaster Discovery
A ray of sunshine peeps through the warehouse roof
Disaster Discovery
• Who declares a disaster and how
• Call lists
– Employees
– Suppliers
• Information process
– Who calls who
– Where can people get info
– Disaster web portal
Disaster declaration and notification
• Staff
– Availability
– Redundancy
ICT Staffing
• DR and ICT myopia.
• Meeting space to coordinate the recovery process should be available instantly.
• Equipment !– Telecom
– ICT
– Phone
– Copy/Print
– Fax/Scan
– Catering
Temporary housing
• Coffee anyone ?
Temporary housing
• Print & Copy ?
• In the cloud vs on site infrastructure
ICT Infrastructure
• What about desktop infrastructure ?
– Desktops / Laptops
– Telephone
– Monitors
– VDI
ICT Infrastructure
• Backups
– Accessibility
– Point in time restores
– Validate recoverability
ICT Infrastructure
• Quotes– Companies unable to restore core IT systems
within 48 hours after a disaster, have a two year survival rate of about 30%.
– An untested plan is only a strategy.
– Better to have the business continuity plan and not need it, than to need the plan and not have it.
– The tendency of an event to occur varies inversely with one's preparation for it.
– While no plan can guarantee success, inadequate plans are proven contributors to failure
DR Quotes
• Lessons learned
– DR and BCM too focused on ICT and infrastructure.
– ICT in the cloud greatly enhanced our recovery speed.
– Underestimated impact of the desktop
– Too much paper.
ICT Infrastructure