Move Over Plans - Business Continuity Goes Real-time

www.sungardas.com

Move Over Plans – BC Gets Real-time

January 29, 2014

© 2014 SunGard. | www.sungardas.com 2

Welcome!

Bob Arnold

Moderator

How to interact today

• Go-to-Meeting Platform

• Slides available after the presentation

© 2014 SunGard. | www.sungardas.com

Speakers

3

Tracey Forbes Vice President Business Development

SunGard Availability Services

Seema Sheth-Voss Director Product Marketing

SunGard Availability Services


Overview

BC Planning isn’t keeping up

The “production world”: Real time and Predictive

Shift from “planning” to modeling incidents

Key attributes needed in plan data and BC programs

Getting started

4


Let’s examine and challenge classic BCM Models

5

Analyze risk and

business impact

Assess readiness and

continuity strategies

(employees, suppliers)

Plan and

execute

Test and model

What-if scenarios

Manage incidents and

resume business

Report and learn

Your Continuity Program

Start

Finish

Even if this is reality, is it effective??


Does the model still work?

Poll..

How many of you have used your BC Plans "as-is" at time

of incident or disaster

• Yes. Our plans are already accurate and quite simple.

• No. Still confusion in finding correct information ATOD

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Progress: ISO22301 calls out PDCA Model with emphasis

on monitoring, review and continual improvement

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Reality – Our organizations are in a hyper-dynamic state

8

Cloud

Mobility and employee

consumption of services

Human error and

malicious acts

What is

the plan

of

record?

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=hDPLhjS3b8IVwM&tbnid=5OjclNwmK8POmM:&ved=0CAUQjRw&url=http://differenttouch.org.uk/mobile-phones-applications-free-download&ei=OCXQUub_OtPjsASqioLoCw&bvm=bv.59026428,d.aWc&psig=AFQjCNGdXAllnFhEvqswp-nlH98tpxFMew&ust=1389459104579061



http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=UbeuBmVtzfdWKM&tbnid=_SFvl3lPTKmmUM:&ved=0CAUQjRw&url=http://www.accenture.com/microsites/changingconsumer/Pages/home.aspx&ei=eiXQUp26GeissQSNyoGgDA&bvm=bv.59026428,d.aWc&psig=AFQjCNGknRfBOJFZM9a788RDUcQfC3YeHg&ust=1389459184699193


Static plans worked in different era but no longer..

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We can’t be effective if we are out of synch


We actually know more than we give ourselves credit for..

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External Internal


Predictive and Proactive IT

Example: Fast Fashion

Business Environment

Millennial generation is fickle

Traditional cycles under attack

Recession pressures

Supply unpredictability

Real-time data to help IT and

business respond

Early headlights on both demand

and supply side

Make on the fly changes to store

merchandise, prices

Shift SKUs, sources literally in

minute

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Data attributes of aware and responsive systems

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Current BC practices work okay or great

What is

happening

Did our

actions

work?

What is

likely? What to

do next?


Let’s shift from static planning to “response modeling”

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Key attributes of Plan Data

Accessible Relevant and

Contextual Real-time

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=w_7xCEKXV9AmsM&tbnid=MfvM3chlxp_y3M:&ved=0CAUQjRw&url=http://www.gettyicons.com/free-icon/103/pretty-office-5-icon-set/free-addons-icon-png/&ei=rrTeUvSIBIuqsQTxgoHoCQ&bvm=bv.59568121,d.eW0&psig=AFQjCNH9h28vAD-4DKHfy0Zifql0-nT41w&ust=1390413328690457


Accessibility of Plan Data

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Data Sourcing and Governance

• Identify and leverage other data sources

Engaging users, managing culture change

• Anytime, anyplace, anywhere

• Usability

• Getting buy-in

• Engaging subject matter experts, capture unique insights

HRIS

IT

Assets ERP

Experts Records

Engagement


Plan Data – Contextual and Relevant to Actual Possibilities

15

Plan for what, exactly?

• Plan scope, assumptions, scenarios

• Impact of situation is what matters!

• Moving targets

Response Modeling

• Extract the data that matters

• Slice and dice plan data on demand

• Make decisions and take actions based on real-time data


Develop the ‘response of the moment’ at time of incident

16

Ad-hoc queries

Data extraction

Program

Managers

Plans

Consumer

Responder

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=WDHrv71LWPFXNM&tbnid=v4ANPvK-pcnkyM&ved=0CAgQjRw&url=http://www.plasticscm.com/pscm/pscmlabs.html&ei=_rvfUtORJunMsQS994G4Dg&psig=AFQjCNGT0ivSmcD01QP1yr8mqhXY6AGuRw&ust=1390480766715004


Plan Data – Real-time and Integrated

Holy grail – Situational Awareness

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Convergence of BC and Incident Management

• Update plans with real-time streams

• External sources: social media, law-enforcement, weather

• Internal sources: SF chatter feeds, IT monitoring, cyber incidents

Situational Awareness

• Bring it all together!

• Make informed decisions

• Trigger faster responses


Innovations from SunGard

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The journey is underway..

Few are implementing all aspects – Why?

Challenges

• Management buy-in

• Process

• Time and resources

Tooling is fragmented

19


Get started now

20

• Change culture and build awareness

• Demonstrate success, even little wins

• Understand and leverage your most trusted sources of data

• Establish process to find and extract the right information

• Be leader – educate your peers on real risks


Let’s continue the discussion

Visit www.sungardas.com/software

SunGard AS at DRJ SpringWorld 2014

• Innovation showcase : AssuranceCM R3.0 at Booth 611

• General Session

Tracey Forbes speaks: Resilience in a Risky World –

April 1st, 2014 ; 9:30- 10:30 AM

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Move Over Plans - Business Continuity Goes Real-time

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