Motorpoint Customer Brochure 2013

A Customer Guide

to Motorpoint

MOTORPOINT.CO.UK

Page 2 A Customer Guide to Motorpoint

April 1998

The UK’s number one car supermarket

opens for business in Derby

September 1998

Motorpoint spearhead’s the BBC’s

‘Rip-Off Britain’ campaign

January 1999

Boomerang - Motorpoint’s Personal

Contract Purchase (PCP) plan created

April 2000

Motorpoint opens its online sales call

centre

November 2001

Motorpoint Burnley opens

April 2003

Motorpoint Glasgow opens

August 2005

Motorpoint Newport opens

June 2006

We become the fi rst car supermarket to

sell to every postal area in England

December 2006

Motorpoint Peterborough opens

May 2007

We become the fi rst car supermarket to

sell to every postal area in Scotland

April 2008

Motorpoint celebrates its’

10th anniversary

April 2010

We are the fi rst major car supermarket

to gain Specialist Automotive Finance

(SAF) approval

February 2011

Highly Approved Trader status from

Honest John earned for a second

consecutive year

March 2011

State-of-the-art Training facility opened

at St James’ House

June 2012

National Apprenticeship Scheme launched

September 2012

Motorpoint Chingford opens

July 2013

Motorpoint wins Motor Trader

Car Supermarket of the Year Award

July 2013

Motorpoint Birmingham opens

October 2013

Sunday Times Grant Thornton

Top Track 250 listing achieved

Our Motoring Milestones

A Customer Guide to Motorpoint Page 3

Type of Finance Page 4

Boomerang Page 5

Optional Extras Page 6 - 7

Aviva Driveaway Insurance Page 8

Collecting Your Vehicle Page 9

Contents

At Motorpoint our aim is to ‘wow’ youSince our opening in 1998, we have

focused on delivering our Vision of being

the Car Buyer’s Champion, off ering

unrivalled choice, value and service to

our customers. We’ve sold over 500,000

cars since we opened and our recent

expansion strategy is allowing us to bring

our unique proposition to new parts of the

UK by opening new sites in Chingford and

Birmingham. We strive daily to ensure our

cars are the cheapest in the country, that

our customer experience is unrivalled and

that our aftercare is fi rst class.

We want to make sure that we go above

and beyond what you would expect of a

car retailer, and in the process, deliver

an exceptional service, one that you are

happy to share with all of your family and

friends.

We are very interested to hear your

feedback and to do this, we have

chosen to use the Net Promoter Score

(NPS). When you have purchased your

vehicle, we’ll send you an email asking

just one question - how likely are you

to recommend Motorpoint to a friend or

family member?

We want you to be completely satisfi ed

with your vehicle purchase, if you have

any queries during your ownership of

your vehicle, please feel free to contact

a member of our customer services

team on 01332 648459 or contact us at

[email protected]

Motorpoint has a range of motor fi nance

options through its partner Blackhorse

Motor Finance, part of Lloyds Banking

Group.

Our dedicated fi nance teams are available

7 days a week to provide tailored advice

as well as quotes in a matter of minutes.

Our two most popular fi nance products

are Boomerang, our Personal Contract

Purchase (PCP) plan and Hire Purchase.

Boomerang

Based on a Personal Contract Purchase

(PCP) plan, Boomerang is the ideal way to

buy a new vehicle, combining low monthly

payments over a two or three-year period

with the peace of mind of a Guaranteed

Minimum Future Value (GMFV).

Hire Purchase

The traditional way to buy a car, Hire

Purchase off ers fi xed monthly payments

with the prospect of outright ownership at

the end of the agreement.

Types of Finance

Page 4 A Customer Guide to Motorpoint

A Customer Guide to Motorpoint Page 5

Hire Purchase v Boomerange

Deposit Balance to Finance

Hire Purchase Illustration

Boomerang gives you more

More money in your wallet -

with three years of lower payments.

More confi dence for the future -

Let Black Horse take the worry out of

depreciation, by giving you a guaranteed

value for your car after three years. It will

also take away MOT worries.

More choice -

When the three years is up, you can either:

• Hand the car back

• Pay off or re-fi nance the outstanding

balance

or

• Part-exchange it for another vehicle

using any equity as a deposit.

Boomerang

Boomerang Illustration

Deposit Guaranteed Minimum Future Value

Balance Less GMFV

Page 6 A Customer Guide to Motorpoint

Every additional accessory in our Pick‘n’Mix

Every time you choose to purchase

an additional product, Motorpoint will

deduct £25.00 from your total spend,

as per the example below:

£25 OFF

PICK...

GAP Insurance £299.00

Total £299.00

MIX IN...

Reversing Sensors £249.00

Running Total £548.00

Minus £25.00

New Total £523.00

MIX IN...

Guarantee £299.00

Running Total £822.00

Minus £25.00

New Total £797.00

Optional Extras

Motorpoint Extended Guarantee

Key Features

All mechanical and electrical

coverage, including:

• Parts, labour and VAT

• Unlimited number of claims

• Unlimited mileage

Additional Benefi ts

• Car hire after 24 hours

• Overnight accommodation

• Driving abroad (subject to terms

and conditions)

FROM

£299.00

GAP Insurance

Key Features

• Every year over 500,000 cars are

stolen, many more are involved in

accidents or destroyed

• Traditionally your insurance company

only pays the current market value

of the vehicle

• GAP Insurance meets any shortfall

between the insurance company

valuation and the original purchase

price (in the event of a total loss claim)

• Up to £10,000 payout per claim

(vehicles up to £25,000)

• Up to £20,000 payout per claim

(vehicles over £25,000)

• GAP Insurance covers your

investment for 3 years

£10,000 WORTH OF COVER

£299.00

£20,000 WORTH OF COVER

£399.00

GAPGuarantee

£25OFFEVERYADDITIONALACCESSORY

A Customer Guide to Motorpoint Page 7

GardX Parking Roadside AssistanceParking Sensors

Key Features

• Rear parking sensors enable you to

park in the smallest of spaces without

damaging your vehicle

• Four ultrasonic colour-coded sensors

are fi tted to your rear bumper to

measure the distance to the nearest

object. Any obstacles are indicated

by a warning sound

• The system also detects small children

and low walls which are often out

of sight

• Protects your vehicle and avoids

expensive repairs

4 SENSORS PER BUMPER

ONLY

£249.00 PER BUMPER

GardX Paintwork Protection

Key Features

• Guaranteed for fi ve years

• Tested in some of the world’s harshest

environments

• Provides long-term ‘showroom’ fi nish

on exterior paintwork

• Guaranteed interior stain and fade

protection

Key Benefi ts

• State-of-the-art protection against the

toughest pollutants on the road

• High-quality interior protection

with Stain Guard

• Increased windscreen visibility

with Glass Guard

• Avoids build-up of condensation on

the windscreen with Mist Guard

ONLY

£299.00

AXA Roadside Assistance

Key Features

• Roadside Assistance

• Home Start

• Local Recovery

• National Recovery to a UK Destination

• Covers driver and up to 5 passengers

• Overnight Accommodation

or Car Hire included

ONLY

£89.00

European Cover

All of the above plus full European Cover

ONLY

£119.00

£25OFFEVERYADDITIONALACCESSORY

Page 8 A Customer Guide to Motorpoint

Aviva Driveaway Insurance Welcome to Aviva Driveaway insurance

There’s a lot you need to be mindful of

in the excitement of buying a new car.

With our short-term Driveaway cover, car

insurance doesn’t need to be one of them.

If you’re purchasing a new or used

vehicle from one of our approved partner

dealerships, Driveaway insurance gives

you free comprehensive cover for a short

period to get you on the road quickly and

safely.

• Simply visit instantdriveaway.co.uk with

our unique code opposite and follow the

prompts

• In less than fi ve minutes you’ll be off ered

free temporary cover and an annual

comprehensive quote from Aviva, the

UK’s largest insurer

• If you decide to go ahead with the

annual policy, you and the partner dealer

still receive a temporary cover note,

ensuring you drive away protected

• The cover note is sent directly to the

dealer’s secure online system

• They’ll set the start date and time, so

there is no pressure on you to decide

when you’re going to collect your shiny

new pride and joy

If you don’t have access to the internet,

please contact our UK call centre on

0844 8099 966 and we’ll issue your

Driveaway insurance along with a

competitive annual quote.

Motorpoint Birmingham 5939

Motorpoint Burnley 5948

Motorpoint Chingford 5942

Motorpoint Derby 5937

Motorpoint Glasgow 5941

Motorpoint Newport 5938

Motorpoint Peterborough 5940

A Customer Guide to Motorpoint Page 9

Collecting Your VehicleImportant information for customers

when collecting their vehicles

from Motorpoint

Methods of payment

• All major debit cards (chip and pin only)

• Electronic transfer

Barclays Bank, Nottingham,

Sort Code: 20 63 25

Account Number: 80458236

Payable to Motorpoint of Derby Limited

(please remember to quote stock number

of vehicle being purchased)

• We are unable to accept cash, personal

cheques, bankers drafts, building

society cheques and credit cards at

the point of collection.

Documents required on collection

• Part-exchange vehicles will only be

accepted when accompanied by a valid

V5 registration document and a valid

MOT certifi cate

• If you are fi nancing your vehicle with

Motorpoint, we will require the following

proofs of identity:

  - Full UK driving licence. This must

be signed and show your current

address. If it is the new style licence,

we will need both the card and paper

counterpart

- Failure to provide a driving licence and

appropriate proofs could mean you

will be unable to collect your car.

Other important information

• It is important that customers instruct

third party fi nance companies to ensure

cleared funds are received by

Motorpoint prior to collection of

the vehicle.

Test Drive

• Should you wish to test drive any

vehicle your driving licence will be

required (both the card and the

counter part).

Happy Motoring

from Motorpoint

OPENING HOURS: MON - FRI 9AM - 8PM (7PM NOV - MAR) | SAT 9AM - 6PM | SUN 11AM - 5PM (10.30AM - 5PM GLASGOW)

MOTORPOINT PETERBOROUGH

MOTORPOINT GLASGOW

MOTORPOINT BURNLEY

MOTORPOINT BIRMINGHAM

MOTORPOINT DERBY / ONLINE SALES

MOTORPOINT NEWPORT

MOTORPOINT CHINGFORD

BIRMINGHAM

2 LICHFIELD ROAD,

BIRMINGHAM B6 5SU

0121 5146000

BURNLEY

ROSEGROVE LANE,

BURNLEY, LANCASHIRE

BB12 6EH

01282 882500

CHINGFORD

1 LEA VALLEY ROAD,

CHINGFORD E4 7PX

0203 5534600

DERBY

CHARTWELL DRIVE,

WEST MEADOWS,

DERBY DE21 6BZ

01332 647500

GLASGOW

60 HAMILTON ROAD, MOUNT

VERNON, GLASGOW G32 9QU

0141 4132700

NEWPORTQUEENSWAY MEADOW

IND. ESTATE, NEWPORT,

SOUTH WALES NP19 4YR

01633 731400

PETERBOROUGH

EDGERLEY DRAIN ROAD,

PETERBOROUGH PE1 5NL

01733 822100

VISIT ONE OF OUR SEVEN SITES OR ONLINE AT MOTORPOINT.CO.UK