Motivational communication The power of the positive sentence Primary and secondary thought Th imporance of how we say what we say The communication method © Fabio Arangio - Graphic designer & instructor
Aug 10, 2015
Motivationalcommunication
The power of the positive sentencePrimary and secondary thought
Th imporance of how we say what we sayThe communication method
© Fabio Arangio - Graphic designer & instructor
communicatehow to
© Fabio Arangio - Graphic designer & instructor
communicationdeclarative imperative
requestsquestionsstatement
positive negativepositive negative
sharing imposing
?unexpected
results
rhetorical
© Fabio Arangio - Graphic designer & instructor
communicationdeclarative imperative
requestsquestionsstatement
positive negativepositive negative
sharing imposing
rhetorical
© Fabio Arangio - Graphic designer & instructor
primary though secondary thought
positive negative
thought that originates immediately as a result of sensory input (i.e. a communication act)
instinctivebefore reasoninguses our innate learning toolsnot yet mediated
thought that gets elaborated through our reasoning skills in order to respond to a primary thought input
after reasoningmediated by our culture/ past experienceuses our aquired learning toolssubjective way to experience life
positiveonly
thought
© Fabio Arangio - Graphic designer & instructor
negativethe ability of comprehending the negation, the negative meaning, the negative sentence is an acquired ability and is not innate to human kind
it belongs to the realm of the secondary though
i.e. small children do respond to a negative command as if it was a positive demand:“do not touch the fire”, and the child goes and try to touch it
com
mun
icat
ion
& th
ough
t
© Fabio Arangio - Graphic designer & instructor
positivethe ability of comprehending a positive statement, the positive meaning, the positive sentence is an innate ability to human kind
it belongs to the realm of the primary though
most effective way to communicate in the era of “too much information” where we got so many inputs all the time that we do not process everything that we experience with our secondary thoughtco
mm
unic
atio
n&
thou
ght
© Fabio Arangio - Graphic designer & instructor
statistics studies say that positive motivating techniques (encouraging) offers better results in training rather than pressure and severity (push)
statistics also reveal that positive performances are not expected to last forver, as well as the negative ones, for the so calles law of “regression to the average”
motivatingcommunication
© Fabio Arangio - Graphic designer & instructor
motivatingcommunication
we access to both the primary and secondary process of thinking of the targeted user
© Fabio Arangio - Graphic designer & instructor
motivatingcommunication
declarative/positivesimple/clearinvolvingencouraging
© Fabio Arangio - Graphic designer & instructor
you can easily see there are five dots without actually count
© Fabio Arangio - Graphic designer & instructor
you will have to count and eventually group the dots into groups of 5 or less
© Fabio Arangio - Graphic designer & instructor
you will have to count and eventually group the dots into groups of 5 or less
© Fabio Arangio - Graphic designer & instructor
you will have to count and eventually group the dots into groups of 5 or less
© Fabio Arangio - Graphic designer & instructor
in advertising you want to focus the communication on a
unique selling propositionan innovative feature of the product that will tell the product from the competitors
© Fabio Arangio - Graphic designer & instructor
our learning experience is more immediate and complete as simpler and clearer the input is
say less to let people understand more
© Fabio Arangio - Graphic designer & instructor
motivatingcommunication
declarative/positivesimple/clearinvolvingencouraging
© Fabio Arangio - Graphic designer & instructor
our attention tends to focus on elements which are familiar to usin the murmuring of a crowd we can isolate and tell someone speaking i.e. our language or talking of something we are interesting in or generically pronouce your name
eye-tracking studies indicates that a human image on a layout catches our attention better than any other element and the representation of eyes and hands on a layout leads the movement of the eyes
© Fabio Arangio - Graphic designer & instructor
motivatingcommunication
declarative/positivesimple/clearinvolvingencouraging
© Fabio Arangio - Graphic designer & instructor
statistics studies say that positive motivating techniques (encouraging) offers better results in training rather than pressure and severity (push)statistics also reveal that positive performances are not expected to last forver, as well as the negative ones, for the so calles law of “regression to the average”
© Fabio Arangio - Graphic designer & instructor