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Mothercraf t Ottawa Business Plan Proposal Birth Doula Brokerage Katelin Turcotte, Erin Vanhorne, Rehan Khan
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Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

May 19, 2015

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A presentation given at the Ottawa Community Challenge (www.communityottawa.com) :a solution to the Mothercraft Birth Doula Challenge.

The Challenge: The current challenge is to develop a business model that would be attractive to professional doulas and would help Mothercraft in its endeavour to create a more sustainable revenue stream. In order to do this, Mothercraft must focus on four key areas, in the following order of importance:
• establishing a successful revenue generating business model,
• building a product that is attractive to both professional doulas and clientele, and
• develop a suitable platform that can support the new business model,
• attracting new business to the Mothercraft brokerage.
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Page 1: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

Mothercraft Ottawa

Business Plan ProposalBirth Doula Brokerage

Katelin Turcotte, Erin Vanhorne, Rehan Khan

Page 2: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

PROBLEM STATEMENT

• In order to create a sustainable revenue for Mothercraft through a brokerage structure, we feel Mothercraft should separate and establish a separate entity in which to represent this work structure in order to avoid jeopardizing the social message of the organization.

Page 3: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

MARKETING STRATEGY

PHASE ONE

PHASE THREE

PHASE TWO START-UP COSTS

AWARENESS

OPERATIONS

Page 4: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

Awareness Marketing Campaign

Awareness

Interest

Educate & Engage

Consultation

Decision

Page 5: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

Awareness •Promotional Material (Posters, Pamphlet, Business Cards etc.)•Online Networks (Twitter, Facebook, LinkedIn)•Newsletter

Interest •Gather client information •Take phone calls, return messages and emails

Educate & Engage •Information Sessions

-Inform mothers-to-be in the community about your services

-Doula and mother testimonials

Consultation •Free consultation•Fill out forms.•Explain matching process•Duties of a doula.•Discuss packages & go over financial breakdown of costs. •Personality analysis for the matching process.

Decision •Decides what package to purchase.•Down payment and established date for second and final next payment.

MOTHERS-TO-BE

Page 6: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

PROFESSIONAL DOULASAwareness •Promotional Material (Posters, Pamphlet, Business Cards etc.)

•Online Networks (Kijiji, Craigslist, Facebook, Employment Ontario, iWIN)•Newsletter

Interest •Gather client information •Take phone calls, return messages and emails

Educate & Engage •Information Sessions

- What is a doula, what do they do?

-Certification & educational courses•Benefits of working through/ with Mothercraft

Consultation •Interview birth doula.•Fill out forms.•Background check.•Explain the referral process.•Discuss part/ full time availability.•Emphasize the benefits of working through Mothercraft, networking, educational materials available.•Establish rate of pay.

Decision •Decides to be apart of your referral database.•Agrees to referral commission price and rate of pay.

Page 7: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

DOULA START-UP COSTS

• Approximate start-up costs for starting a brokerage system-$2,000- $4,000 (outline of requirements required)

• Early stage advertisement-$1,000

What is the market charging?• Currently the market charges $600- $1,200• Uncertainty about new target market and willingness to pay.

How to recover costs?• Charging an extra $100 per referral.• Can reover start-up costs within first 50 doula registrations.

Page 8: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

Raising Funds

• Local businesses may be willing to donate brokerage system to advertise within your promotional materials.

• College and university students may be willing to donate time to gain experience.

Weekly/ Monthly Ideas• Volunteer-run yoga classes• Dinner event• Mother and baby movie day• Children book reading by author

Page 9: Mothercraft Birth Doula Challenge - Team Age Mutant Ninja Turtles

OPERATIONS

• Add a portal for clients and doulas– In-depth information– Networking opportunities– FAQ and Forum updated regularly– Newsletter signup page

• Separate phone line with answering machine/service

• Office Space