More information (.ppt)

A new service from the

Oregon E-government Program

Available January 29, 2007

Introducing …

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Agenda

• Overview of the Forms Factory Service• The Business of E-forms• E-forms Plumbing – Technical Overview• E-forms Support

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Forms Factory Objectives

1. Provide a low-cost, unit-priced electronic forms service that maximizes agency flexibility, minimizes risk, and provides full support for development and ongoing maintenance of agency e-forms efforts.

2. Provide the same enterprise level of e-forms capabilities to every size and type of agency on an affordable basis

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Who is Forms Factory?

• Oregon E-government Program– Coordination, contracts, oversight, financing

• Saber Software Inc– Local forms experts providing design,

consulting, data extraction and ongoing support services

• EDS Inc– Hosting and security

• Adobe Software Inc– Providing technology, licensing, 3rd tier support

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Forms Factory Features

• Low cost – up to 80% off list, 50% off state price

• Low risk - no minimum purchase required

• Price frozen for two years; capped at 5% annually for three more years

• Agency buys licenses and services from a menu to meet their needs – from a single license to complete design, development and hosting services

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Forms Factory Features

• Assistance with process redesign, form design, and strategy available

• Local support and responsive service – if we build it, we support it

• Vendor independent - the state owns all the licenses and rights to any development

• Convenient billing arrangement

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How Does It Work?

• E-government meets with agencies to brief on capabilities, services and process.

• Agency signs master interagency agreement with e-government

• Agency fills out requirements form (an e-form itself)

• Work orders/SOWs define work and cost for each form effort

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How Does It Work?

• EDS provides hosting and security for data extraction services

• Saber Consulting provides any development or support services needed

• Adobe provides the forms technology and licensing

• Agency number, program code and PCA are captured for each form for billing purposes. Billing will be provided to agencies at the PCA level.

• A user group, listserv, and SPOC list will be created specifically for e-forms.

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What is an E-form?

• A Java program that looks like paper?– The form that you see on the computer

screen or send to a printer is actually a sophisticated Java program that imbeds intelligence in the form.

– This intelligence allows the form to check math, validate input, explain procedures, route itself, and accept passwords or signatures.

– Adobe Reader 7.0 is needed for the form to perform correctly – it actually interprets the Java code and enables the form intelligence

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What is an E-form?

• E-form vs. web form– A web form is typically developed to support a

transaction. Web forms require you to be connected, and usually don’t allow the session to be interrupted

– An e-form is typically developed to mimic an existing familiar form. It can be downloaded, filled out offline, and then submitted later when convenient

• A document or a transaction?– An e-form can provide for transactions, but it is more

than that. It is also an actual document that can be printed as a receipt or to provide for legal discovery

– E-forms attestation – unlike a transaction record, an e-form document can prevent itself from being changed, and can indicate to recipients of the document if it has been altered in any way

– E-forms can include a third-party validation via digital signatures and password approval processes

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What is an E-form?

• Encryption– E-forms allow sensitive information to be

encrypted before submittal, and omitted when reproduced

• E-form help– E-forms support contextual help – right click on

a field and help for process or content requirements is available as a pop-up

• Bar code– A “live” 2-D barcode that reflects the content of

the form is an option. Data entry for the entire form can be accomplished by wanding the barcode

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Why Use E-forms?

• Lower processing cost than paper• Reduce/eliminate bad form “churning”• Better citizen experience• Lower citizen cost• Best option for citizens to interact with

multiple agencies for a single purpose • Rapid reaction to legislative and

administrative changes

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Why Do I Need Forms Factory?

• E-forms strategic planning• No infrastructure cost• Unique technology skill sets

required• Business system integration

support• Project justification/approval

support• Capacity planning

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Forms Factory Solution

• Experts help you develop an e-forms strategy and implementation plan

• Experts helps business managers develop tailored e-forms solutions

• Experts do all the heavy lifting one-form development and deployment

• No agency infrastructure required

• Low cost, low risk approach

• Clear, concise management of billings

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Forms Factory Architecture

Web ServerLiveCycle

e-FormServices

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Citizenor Business

BusinessApplication

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Business ProcessWork Group

State Agency

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Internal Form User

EDS Data Center

E-Forms via the Web

Form Images and Extracted Form Data

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Security

• E-Forms are encrypted internally• Leverages existing E-government program

PCI infrastructure• You determine what information is stored

in Forms Factory – and who sees it, and for how long

• Secure transfer from E-government program to your agency – credit card industry security standards

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Coming Soon to Forms Factory

• TurboTax® - style forms• Digital signatures• E-commerce fee collection• Document and records management• E-forms workflow and policy

administration

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Summary

E-government Forms Factory:

• Low Cost• Low Risk• High Flexibility• Menu of Services• Excellent Local Support

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If you have questions or would like to schedule an appointment to go over your e-forms requirements, please contact us at:

E-government Forms Factory

Web Site: formsfactory.oregon.govEmail: [email protected]: 503-378-4335