Moodle Email Problems and Solutions

2016-05-28 00:07:49 [11741] 1b6VXP-00033H-3o ** bob@example.

com F=<[email protected]> P=<[email protected]> R=dnslookup

T=remote_smtp: SMTP error from remote mail server after end

of data: host gmail-smtp-in.l.google.com [173.194.197.26]:

550-5.7.1 Unauthenticated email from smtp.example.com is not

accepted due to domain's DMARC policy. Please contact

administrator of example.com domain if this was a legitimate

mail. Please visit https://support.google.

com/mail/answer/2451690 to learn about DMARC initiative.

o68si16841375ith.39 - gsmtp

●

○

●

●

●

●

●

●

●

○

●

●

●

●

○

●

○

Site administration / ▶� Plugins / ▶� Message outputs / ▶� Email

If not, Moodle email is probably not abiding by SPF, DKIM, and DMARC.

Probably having problems

Site administration / ▶� Plugins / ▶� Message outputs / ▶� Email

If so, you might be safe.

Maybe.

●●●

●

●

● Review your senders○ No-reply address○ Main site administrator - email address○ Support contact - email address○ These email addresses are used to send email

FROM your Moodle■ Do they follow the DMARC rules?■ How do you know?

● Try the email test plugin● Send an email to a gmail account, for instance● Review headers to check DMARC pass/fail

●○

○

●

Troubleshooting● Ask your Moodle partner or hosting provider to review and

provide email server logs○ Only when using their email services

■ When no smtp host is set■ When smtp host is the hosting providers' server

○ Logs tell all● Using authenticated SMTP for some other service?

○ Good luck getting logs from Google, Yahoo, Microsoft, etc!

●○

○○

○■

■

● Have a company/school/organization Email Server/○ Ask them for an authenticated SMTP account dedicated for

your Moodle○ Allows you to maintain branding in your Moodle email

address○ Check with them to determine if SPF, DKIM, and DMARC

policies are in use. If so that is a great option! If not, why not! Use another option until they do?

●○

○

○

●○○○○

●○○