Montefiore Medical Group’s PCMH Coaching Model November 12, 2013
Jan 13, 2016
Montefiore Medical Group’s PCMH Coaching Model
November 12, 2013
PCMH Change Management Coach Role• Genesis of the Coach role – summer/fall 2011
– Variations in “Coach” role in different health systems.
• Group Health Cooperative• Kaiser Permanente
• Most important coaching qualities:– Goal & results oriented. Ability to motivate teams
towards successful change.– Experience with project management, PI, data
analytics and/or operations. – Success in prior roles & leadership experience.– Ability to build strong rapports with site leaders and
multidisciplinary teams
• Novel team for MMG
Our MMG PCMH Change Management Team
• Director of PCMH Initiatives & Team Lead– Sabine Nicoleau
• PCMH Change Management Coaches– Hassina Ray – Namita Azad– Dupe Ajayi– Tanya Vatsa
• PCMH Project Associates– Alexia Charles– Osarieme Evbuomwan
• PCMH Team Assistant– Anasa West
Coaching: what’s it all about?Help the team to:
• Reach its full potential & set a high standard
• Be accountable for its work and results• Stay on course and avoid pitfalls or
unnecessary detours• Stay focused• Develop momentum & act with sense
of urgency• Get results
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What Coaching Means for Each LeaderSite Leadership Coach
• Reinforce our goals and why we’re setting high standards.
• Create transparency on PI data.
• Create accountability within site staff. Help staff be accountable .
• Ensure all staff abreast of training infrastructure, PI outcomes & PDSAs.
• Help PCMH teams & Coach circumvent implementation barriers.
• Guide PCMH teams & Coaches.
• Build highly effective teams.
• Design team-based workflows and train PCMH teams on how to implement them.
• Train teams on our national standards (NCQA, ACO).
• Use data effectively to guide & monitor our work•Make sure data’s available, useful, and understood by all.•Help teams use data to drive change.
• Project manage to ensure momentum is maintained and we stay on track.
• Facilitate consistent & effective team meetings.
• Help solve problems/barriers.
• Gradually build self-sufficiency within each site’s PCMH team.
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