Monitoring and Evaluation for e-Governance Projects

for

e-GOVERNANCE PROJECTS

Lalengzuala System Administrator, ICT

Govt. of Mizoram.

1  -­‐  Introduc,on  

2  -­‐  Importance  

3  –  The  Framework  

M&E  

What?  

Why?  

Who?  

When?  

MONITORING  Ongoing  analysis  of  project  progress  towards  achieving  planned  results  with  the  purpose  of  improving  management  decision  making.  

EVALUATION  Assessment  of  the  ef;iciency,  impact,  relevance  

and  sustainability  of  the  project’s  actions.  

what?  

MONITORING  Check  progress,  take  remedial  ac,on,  and  update  plans.  

EVALUATION  Learn  broad  lessons  applicable  to  other  programs  and  projects.  Provides  accountability.  

why  

MONITORING  Internal  management  responsibility  

EVALUATION  Usually  incorporate  external  agencies  

who?  

MONITORING  Ongoing…  

EVALUATION  Usually  at  completion  but  also  at  mid-­‐term,  ex-­‐post  and  ongoing.  

when?  

Monitoring & Evaluation

Why do we need it? - NeGP Vision - MMPs

•  Magnitude  of  ac,vi,es  –  Implementa,on  Phase    – Post  Implementa,on  Phases  

•  Document  and  disseminate  learning  •  Structured  approach  

FRAMEWORK Why need

1  -­‐  Introduc,on  

2  -­‐  Importance  

3  –  The  Framework  

Importance of

EFFECTIVE FRAMEWORK

•  Assist in measuring the progress •  Comparing the progress •  Adherence to conform requirements •  Standard progress report information

Common Institutional Mechanism

FOR: - Monitoring -  Reporting -  Controlling -  Disseminating Information

ON: - Milestones -  Physical Progress -  Financial Progress -  Outputs/Outcomes

Project Level

A t Pr o g r a m L e v e l

-  Aggregated picture of outcomes achieved -  Impact created by NeGP -  Indication on Return on Investment (RoI)

-  Improved Governance -  Better Service Delivery -  Greater Accountability -  Larger Transparency

Monitoring & Evaluation Framework

1  -­‐  Introduc,on  

2  -­‐  Importance  

3  –  The  Framework  

Monitoring and Evaluation�Framework

Broad overview of…

MONITORING: – To  capture  the  progress    – Must  start  from  conceptualiza,on  stage  

NeGP  Context  

Evaluation: – To  ascertain  that  objec,ves  are  being  achieved  

– Measure  the  outcome  achieved  

–  Impact  of  the  ini,a,ves?    

•  Stakeholder consultation and baseline study

•  Monitoring of: – Project Milestones – Physical Progress – Financial Progress

•  Conformance Assessment •  Impact Assessment

the  framework  

MONITORING AND EVALUATION FRAMEWORK

detailed…

Initiation 1  during    CONCEPTUALIZATION

Primary timelines for subsequent activities

Establish institutional mechanism

Needs Assessment 2  

-  Should be mandatory -  For grant of financial approval

Objectives 2  -  Baseline Studies -  Expectations of stakeholders

-  Frame objectives & vision -  Service identification -  Baseline data -  For future comparison

Design & Development 3  -  DPR preparation stage -  Scheme put up for approval after: -  Identify milestone & timeframes -  Define parameters and metrics -  Release of funds

Implementation 4  Activities to be monitored: 1.  Adherence to timelines (RFP) 2.  Selection of implementing agencies 3.  Preparation of SRS 4.  Procurement: Hardware, License 5.  Development & Unit testing 6.  User Acceptance Test

Implementation 4  Activities to be monitored: 7.  Change Management 8.  Capacity Building 9.  Communication activities 10.  3rd Party Audit 11.  Certification 12.  Quality testing

cont…

Implementation 5  Activities to be monitored:

1.  Conformance to SLAs 2.  Monitoring of services (rolled out) 3.  Outcome and impact

a.  Accessibility of services b.  Percentage of citizen using services c.  Impact assessment studies

post