Monarch Airlines CRM
Monarch Airlines CRM
Jan 03, 2016
Monarch Airlines CRM. Interpersonal Communications Exercise. Verbal. CHANNEL. SENDER. RECEIVER. Encode. Decode. Non Verbal. Personality Behaviour Knowledge Experience Beliefs Culture etc. Personality Behaviour Knowledge Experience Beliefs Culture etc. FEEDBACK. - PowerPoint PPT Presentation
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Monarch AirlinesCRM
Interpersonal CommunicationsInterpersonal CommunicationsExerciseExercise
SENDER RECEIVEREncode DecodeCHANNELVerbal
Non Verbal
Personality
Behaviour
Knowledge
Experience
Beliefs
Culture etc.
Personality
Behaviour
Knowledge
Experience
Beliefs
Culture etc.
FEEDBACK
Barriers to CommunicationsBarriers to Communications
OVERLOAD
Mechanical (Noise level, Radio Tx, Passengers)
Semantic (Do you have the same code/decode)
Psychological (Character, Behaviour, Authority
gradient)
Workload………….
Monarch AirlinesCRM
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