Module d presentation

Complaining in a Restaurant

Excuse me..

1. Quality

undercooked

My food is…

overcooked/burnt

poorly presented disgusting!

2. Quantity

I asked for chips but didn’t get any

There’s no sauce on my salad!

Where’s my drink?

There is not enough meat!

This is not what I asked for!

You have given me a salad instead of a chicken sandwich!

The waiter is very rude

This meal is overpriced!

Reasons

• I am terribly sorry…

• We are low on staff

• We are very busy

• The chef is ill

• Our oven isn’t working!

Reasons

• I am terribly sorry…

• We are low on staff

• We are very busy

• The chef is ill

• Our oven isn’t working!