Module 5 Lessons Learnt and Final Presentation

Module 5Lessons Learnt and Final Presentation

Agenda for all 5

Module Description Homework

1 Introduction to Lean Thinking

Project documentation and customer information

2 Current State Analysis Current State Map

3 Future State Future State MapImplementation Plan

4 Sustainable Change Complete A3

5 Lessons Learnt and Final Presentation

Continue implementation and further Lean work

Agenda

• Review of Course

• Summary of Course

• What Next?

• Presentations

Lets Review Your Homework

I must complete my A3

One Thing?

It’s the End of the CourseYou Should…

From Module 1Be able to:-• Explain the five principles of lean

• Identify the seven wastes

• Understand the difference between value and failure demand

• Understand how the attributes of your service relate to the satisfaction level of your customer

• Utilise methods for gathering and measuring the customer experience

It’s the End of the CourseYou Should…

From Module 2Be able to:-• Understand the importance of mapping

• Be able to create a current state map

• Want to actively adopt Gemba

• Have options for root cause analysis

It’s the End of the CourseYou Should…

From Module 3Be able to:-• Understand how to generate ideas with an

improvement team

• Use various techniques to develop aspirational states

• Develop future state maps that meet customer requirements

• Create basic implementation plans that can be easily monitored

It’s the End of the CourseYou Should…

From Module 4Be able to:-• Be able to apply sensible metrics to your

projects• Understand the value of 5S and Visual

Management• Understand your role in working towards a

sustainable Lean University

So How Did We Do?

Sustainable SystemLean Management

Source: P. Hines, P. Found, G. Griffiths & R. Harrison, Staying Lean, 2007

Lean Management

Through the Medium of Dance

http://www.youtube.com/watch?v=fW8amMCVAJQ

Top 10 Reasons for Failure

1. Lack of a clear executive vision2. Lack of an effective communication strategy3. Failure to create and communicate a real sense of urgency4. Poor consultation with stakeholders5. Lack of structure methodology and project management6. Failure to monitor and evaluate the outcome7. Failure to mobilise change champions8. Failure to engage employees9. Absence of a dedicated and fully resourced implementation

team10. Lack of sympathetic and supportive Human Resources

policies

Lucey, Bateman and Hines, 2005

Key Lessons for Staying LeanKey Theme Lessons Learned

Strategy and Alignment

•Align all activities to the strategic vision•Define Critical Success Factors•Communicate – people can’t implement what they don’t understand

Leadership •Strong decisive Lean leadership•Leaders must coach their teams in continuous improvement•Lean practice creates culture (PDCA)

Behaviour and Engagement

•Internal lean team•Share and learn throughout the programme•Lean is about engaging people – hearts and minds

Processes •Not just one off mapping exercise – PDCA•Strategic key value streams (true north)•Put the customer at the centre of the process

Tools and Techniques

•PDCA – proven technique•Metrics and measures are vital•Use appropriate tools – keep it visual

Source: P. Hines, P. Found, G. Griffiths & R. Harrison, Staying Lean, 2007

• Outline Your Project• What’s Gone Well?• What’s Not Gone so Well?• What Would You do Differently Next Time?• What’s the Future for You and Lean?

What is Lean?

LeanDoing the Right things Righter!