MODULE 43 Radio & Telephone Communications. RADIO & TELEPHONE A. Objective 088 1. 088: Explain or demonstrate the parts of the two-way radio. 2. 089:

MODULE 43Radio & Telephone Communications

RADIO & TELEPHONE

A. Objective 088

1. 088: Explain or demonstrate the parts of the two-way radio.

2. 089: Practical-demonstrate or explain proper telephone procedures used in in- coming & out-going business calls- proper identification of self & caller

RADIO & TELEPHONE

3. 193: Explain or demonstrate the proper testing procedures for the

two- way radio.

4. 194: Explain or demonstrate the radio codes for the two-way radio.

RADIO & TELEPHONE

5. 195: Explain or demonstrate the phonetic alphabet for the two-way

radio.

6. 196: Explain or demonstrate the circumstances for use of the two-

way radio.

RADIO & TELEPHONE

7. 197: Demonstrate or explain proper

telephone procedures used in in-

coming & out going business calls-

courtesy.

RADIO & TELEPHONE

8. 198: Demonstrate or explain proper

telephone procedures used in in-

coming & out going business calls-

type of information permitted to be

discussed.

RADIO & TELEPHONE

9. 199: Demonstrate or explain proper

telephone procedures used in in-

coming & out going business calls-

testing procedures.

RADIO & TELEPHONE

10. 200: Demonstrate or explain

proper telephone procedures used

in in-coming & out going business

calls-writing down information

accurately.

RADIO & TELEPHONE

B. Reasons for Radio & Telephone

Procedures

1. Life-saving devices in case of

emergency

2. For institutional assistance &

information made easier

RADIO & TELEPHONE

3. Coordinate activities

4. Could be anyone speaking

5. Enhances public image

RADIO & TELEPHONE

C. Telephone Procedures

1. First response identify post

2. Identify yourself

3. Indicate respect

4. Identify caller

5. Take message

RADIO & TELEPHONE

D. Radio Procedures

1. Advantages

2. Partsa. Antenna

b. Volume button/On off switch

RADIO & TELEPHONE

c. Emergency switch

d. Channel selector

e. Squelch

f. Battery/battery door

g. Transmit button

RADIO & TELEPHONE

E. Telephone Testing Procedures

1. Dial tone

2. Dial a number

3. Make watch call

RADIO & TELEPHONE

F. Radio Testing Procedures

1. Turn on

2. Adjust squelch

3. Transmit

4. Identify yourself

5. Request radio check

RADIO & TELEPHONE

G.Radio Usage

1. Professionalism, courtesy, voice tone & presentation

a. Plan your message

b. Identify yourself

c. Use phonetic alphabet/ 10 code

d. Mobile radio techniques

RADIO & TELEPHONE

H. Mobile Radio Ranges

(Operational distances)

1. Handheld: one mile

2. Mobile: 20-30 miles

3. Limiting factors

RADIO & TELEPHONE

I. Professional Use

1. Do not use slang or jargon

2. Be aware of inmates in earshot

3. Do not discuss confidential inmate information

RADIO & TELEPHONE

4. Write down information accurately/may take message.

5. Always try to answer the telephone by the third ring.

6. Always be courteous and show

respect.