Modernizing IT Service Delivery: Accelerating Business ... · FROM ITOPs TO AIOps—THE BENEFITS • Reduce MTTR through automation • Gain application visibility across hybrid/multi-cloud

Modernizing IT Service Delivery: Accelerating Business Outcomes Through AIOps

Raj Patnam, VP of Global Solutions for ScienceLogic

EPHEMERAL STATE OF IT – AGILITY MEETS COMPLEXITY

InventoryEnterprise

AuthenticationInventory

Enterprise

AuthenticationManufacturing Fraud Detection Digital Marketing

Network

Storage

Compute

Multi-Cloud

Hybrid IT

E-Commerce

PAIN POINTS DRIVING AIOps ADOPTION

Modernize tools /

platforms

On-board new

technologies fasterAutomate manual

processes

Get full

service visibility

Accelerate MTTR /

Reduce Noise

THE ROLE OF AIOps – AI & ML TO SPEED AUTOMATION

30% of Enterprises will adopt AIOps by 2023.

Big Data

AIOps Platform

AnalyticsMachine Learning

Source: Gartner

TWO APPROACHES TO AIOps

Data Agnostic (Data Swamp)

Cost Time Processing

Data-Aware(Data Lake)

Cost Time Processing

Data scientists spend 79% of their time collecting, cleaning, and organizing data. Source: Gartner

Value Value

- - - -

Fault Topology

Performance Business Metrics

Configuration

Security

Eva

Adam

Kate

MODERN DATA LAKES ARE MISSING CONTEXTE . G . , FA C E B O O K S O C I A L G R A P H

eCommerce

Order

Fulfillment

Online

Retail

Card

Processing

APPLYING GRAPH TO AIOps ESTABLISHES CONTEXTTOPOLOGY AND DEPENDENCY MAPPING

SL1 ACCELERATES AIOps w/

CLEAN DATA + CONTEXT + AUTOMATION

Data Lake

AIOps Platform

Analytics

Real-time ContextReal-time, Clean Data

Automation

Machine Learning

ScienceLogic Automation Engine for AIOps

Actionable Data Lake

0

AIOps USE CASES POWERED BY CONTEXT

Eliminate

Application

Blind Spots

Automate

Incidents

with Accurate

CMDB

Tame

Cloud Sprawl

Identify

Business Service

Impact

2 3 41

CONTEXT TURNS BIG DATA INTO ACTIONABLE DATA LAKE

Data Collection

ITSM

NPM

Log Mgmt

APP

ITIM

Cloud

Apply Context

Business

Service

InfrastructureApplicationService

Real-time,

Contextual

Data Lake

Source: EMA

Detect Anomalies

Predict

Assess Impact/Cause

Remediate

Enrich Incidents

Self-Heal

ML-assisted AutomationAPI

Events

Polled

Streams

OS Forensics

Logs

Custom

Agents

Fault Topology

Performance Business Metrics

Configuration

Security

SCIENCELOGIC INTEGRATES WITH GDIT ECOSYSTEM

ITSM

Orchestration

Cyber,

AI/ML

APM

NPM &

Security

VDI

Financial

Applications

* Bi-Directional

GDIT Atlas

New AIOps Integrated Framework

Cloud/

Big Data

PowerSync

Real-time Discovery

See

Automation

Act

PowerMap

Contextualize

Events

Streams

OS Forensics

CustomNPM

ITSM

Data Collection

CONTEXT IDENTIFIES BUSINESS SERVICE IMPACT

Apply Context

Business

Service

APP

Cloud

Log Mgmt

API

Polled

Agents

Polled

API

Agents

LogsLogs

Fault Topology

Performance Business Metrics

Configuration

Security

E-Commerce

AVAILABLE CRITICAL

70RISK

Order Fulfillment

RISK: 5

AVAILABLE HEALTHY

Card Processing

RISK: 10

AVAILABLE HEALTHY

Online Retail

RISK: 3

AVAILABLE HEALTHY

Online Fulfillment

RISK: 70

UNAVAILABLE

InfrastructureApplicationService

ITIM

EXTEND THE REACH OF APMC O N T E X T S H O W S H O W I N F R A S T R U C T U R E I M PA C T S A P P S

F O R B E T T E R R C A

Data Collection

ITSM

NPM

Log Mgmt

API

Events

Polled

Streams

OS Forensics

Logs

Custom

Agents

Cloud

APP

ITIM

APP

ITIM

Polled

API

Agents

Apply Context

App + Infra

Relationships

• Identify app dependencies on

underlying infrastructure

• Determine Root Cause

• Show App Health & Risk (future)

InfrastructureApplicationService

Fault Topology

Performance Business Metrics

Configuration

Security

Fault Topology

Performance Business Metrics

Configuration

Security

Data Collection Apply Context

Business

Service

CONTEXT POWERS INCIDENT AUTOMATION WITH

ACCURATE CMDB

Polled

API

Agents

Logs

Events

Streams

OS Forensics

Custom

APP

Cloud

Log Mgmt

ITIM

NPM

ITSM

Real-time

Synchronization

Configuration Items

and Relationships

Reduce MTTR

• Automated Incident Management

• Enrich Incident with Diagnostics

Fault Topology

Performance Business Metrics

Configuration

Security

Topology

Configuration

InfrastructureApplicationService

SCIENCELOGIC INTEGRATES WITH GDIT ECOSYSTEM

ITSM

Orchestration

Cyber,

AI/ML

APM

NPM &

Security

VDI

Financial

Applications

* Bi-Directional

GDIT Atlas

New AIOps Integrated Framework

Cloud/

Big Data

PowerSync

Real-time Discovery

See

Automation

Act

PowerMap

Contextualize

FROM ITOPs TO AIOps—THE BENEFITS

• Reduce MTTR through automation

• Gain application visibility across hybrid/multi-cloud

• Eliminate manual processes through automation

• Reduce the cost of IT Service Delivery/Shared Services

• Apply AI/ML to add context and drive automation

• On-board new technologies faster

• Track health of critical business services

The

Forrester Wave

Intelligent Application and

Service Monitoring

Q2 2019

Challengers Contenders

Strong

Performers Leaders

Stronger

current

offering

Weaker

current

offering

Weaker strategy

Market presence

Stronger strategy

Micro Focus

IBM

BMC Software

Datadog

New Relic

Cisco (AppDynamics)

Riverbed Technologies

CA Technologies

SplunkDevo

Zenoss

Dynatrace

ScienceLogic

Recognized by Forrester as AIOps Market Leader

1 Platform: 6 Functions

Top Tier Silicon Valley Investors

High-Growth Business

25% of Top Fortune 500 companies

Patented Discovery & Mapping

Rapid Time to Value

Payback < 6 mths

1/10th TCOMillions saved

Cloud Scale @ 200K+ devices; Millions with IoT

Customer renewal >95%

Automation Engine for AIOps

FOR MORE INFORMATION

19

Susan RogersStrategic Accounts | Federal Programs

ScienceLogic

M: 301-335-7806

[email protected]

@sciencelogic

ScienceLogic•