Modernization of Local Public Services in the Republic of ... · • The brandbook for MARDE is developed • 1 newsletter with MARDE activities is developed, published and distributed

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Modernization of Local Public Services

in the Republic of Moldova

In cooperation withProject co-financed by

MONITORING COMMITTEE MEETING

23 February, 2018

Implemented by

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Intervention Area II:

Support to Regional Development Councils

Intervention Area III:

Support to Regional Development Agencies

Intervention Area IV

Institutionalisation of Training and

Capacity Development

Intervention Area I

Support in Coordination of Regional Development Policy

PROJECT OBJECTIVE:

Improve the framework conditions for

a citizen-oriented implementation of

regional development policy in

priority sectors of local public service

provision

MLPS: Phase 2

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Intervention Area 1

Legislative and normative documents regarding regional development

Achievements during October – December 2017

• Draft government decision on creation of the national agency responsible for

coordination of the National Fund for Regional Development and National

Ecological Fund was developed and submitted to MARDE and Centre for

Reforms Implementation for endorsement

• 1 Commission hearing on RD issues, as well as 2 monitoring visits in RD

North and Centre carried out by Parliamentary Commission for Public

Administration, Regional Development, Environment, and Climate Change

(currently, Parliamentary Commission for Environment and Regional

Development)

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Intervention Area 1

Next steps January – June 2018

Legislative and normative documents regarding regional development

• Draft government decision on creation of the national agency responsible for

coordination of the National Fund for Regional Development and National

Ecological Fund is approved by Government

• The establishment of the National agency responsible for administration of the

National Fund for Regional Development and National Ecological Fund is

initiated

• 2 monitoring visits in RD South and Gagauzia carried out by the Parliamentary

Commission for Environment and Regional Development

• Situation analysis on urban development carried out and concept developed

• The draft concept of the new paradigm for NSRD is developed

• Advisory support MARDE Spatial planning Department is provided (including

Study visit to Romania on spatial planning issues is carried out )

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Intervention Area 1

RBM and communication support in regional development


• 9 representatives (5 men and 4 women) from MARDE and RDAs participated

in a study visit and exchange of experience on monitoring and evaluation

practices and tools with RDA West, Timisoara, Romania that was carried out

during 23-27 October 2018.

• 8th edition of the regional development newsletter was developed, published

and distributed

• Capacity of 6 communications specialists (2 men and 4 women) from MARDE

and RDAs was enhanced on techniques of lay outing and data/info

visualisation.

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Intervention Area 1

RBM and communication support in regional development


• Guidelines on results-based monitoring and evaluation of NSRD and RDS is

developed

• The revised RBM system is continuously piloted

• Mid-term evaluation of NSRD 2016-2020 is initiated

• Communications Strategy and Action Plan for MARDE is adjusted

• The brandbook for MARDE is developed

• 1 newsletter with MARDE activities is developed, published and distributed

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• The public administration reform resulting in the merger of the 3 line ministries

and creation of the new Ministry of Agriculture, Regional Development and

Environment had implications on the MLPS support, steering structure and

involved changes in the MLPS Operational Plan.

• Unclarities on territorial administrative reform create delays in the

development/amendments in the legal and normative framework related to

regional development.

• Complexity of the revisions in the RD RBM system, but also the dissolution of

MARDE division responsible for M&E in RD after the public administration

reform, jeopardised the process for revision of the RBM system in RD, both at

the strategic and projects levels.

• The extension of MARDE (former MRDC) mandate to agriculture and

environment areas and shortage of MARDE staff have implications on the

MLPS support in communication in RD.

Intervention Area 1

Challenges

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Intervention Area 2

Improving the capacities of RDAs in regional planning and programming


• Drafting of Regional Sector Programs (RSPs) for Gagauzia Development

Region:

In WSS and EE in public buildings – sectors analyses were presented

and agreed within the Regional Working Groups meetings, as well as the

methodology and criteria for identification and prioritization of possible

projects;

In RLR – the decision on development of the RSP was taken during the

jointly meeting being organized at the MARDE in November 2017 with

participation of representatives from MEI and Gagauzia RDA

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Intervention Area 2



• Completion of Feasibility Studies in SWM resulted from RSPs:

Feasibility Studies in SWM Zones 5 and 8 are completed and handed over

to beneficiaries for endorsement

Public hearings on the Environmental Impact Assessment Reports in

SWM Zones 5 and 8 took place

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Intervention Area 2



• 3 Regional Sector Programmes for ATU Gagauzia (WSS, EE and RLR),

including the list of possible project concepts are developed

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Intervention Area 2

RDCs coordination of the implementation of the RDSs are improved


• First Regional Sector Commission (RSC) meetings in two sectors (WSS and

SWM) were convened in three Development Regions (North, Centre, South),

with technical support of MLPS experts

• The modality for support of RDAs in ensuring of secretariat services for North,

Center and South RDCs and RSCs was agreed and applied

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Intervention Area 2

RDCs coordination of the implementation of the RDSs are improved


• Baseline studies for two sectors (WSS and SWM) for 3 Development Regions

(North, Centre and South), including collecting of data and recommendations

for development, are discussed at RSCs and presented to RDCs

• The RSCs in WSS and SWM sectors develop and approve their work plans

with support of MLPS experts

• Civil society representatives are engaged in monitoring of public procurement

and implementation of 18 projects in WSS and EE sectors

• Transfer of best practices for RDCs and RSCs members on WSS and SWM

sectors coordination is insured by organizing experience exchange between

the Development Regions from Moldova and abroad

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Intervention Area 2

Complementary support in implementation of public services projects is

provided

Achievements during October - December 2017

• Memoranda of Understanding for 18 investment measures (10 in WSS and 8

in EE in public buildings) were developed and coordinated

• The modality for civil society engagement in PSPs implementation was

presented to RDAs (three work plans developed)

• Capacity Development Plan for Cahul WSS service provider was developed

and approved by Board of Directors

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Intervention Area 2


provided


• Memoranda of Understanding for 18 projects in WSS and EE sectors are

signed

• Standard operational procedures on the public services projects

implementation (based on 5 pillars modality and considering participative and

gender-sensitive approach) are communicated to the partners

• 16 Local Steering Committees are created and convened

• Local Citizen Committees for 17 projects in WSS and EE sectors, with

equitable representation of gender and social groups, are established and

convened

• Methodology for service delivery satisfaction survey developed

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Intervention Area 2


provided


• The need for support in updating chapters of the local strategic planning and

programming in WSS and EE in public buildings sectors, with adequate focus

on social and gender aspects, is identified

• Inter-municipal cooperation agreement in WSS sector within the Leova rayon

is signed

• Two public service delegation contracts between Pelenei and Gavanoasa

communities from Cahul rayon and Cahul Apa Canal service provider are

signed

• Strengthening the capacities of Cahul and Leova WSS service providers

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Intervention Area 2

Challenges

• Lack of motivation and, consequently, low level of involvement of the

members of Regional Development Councils in regional development

processes slows down the effect of the support in strengthening the capacities

of RDCs

• Limited experience of grass-root/community-based organizations in local

development processes

Decisions to be taken

• Needs for capacity building of community-based organizations

• To include on the National working group on SWM agenda the uncertainties in

SWM sector regarding the developed FS

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Intervention Area 3

18 projects are being implemented (design stage for local public service

projects financed by EU)


The public procurement procedures technical design services was started:

• RDA Centre 7 procedures (3 WSS, 4 EE)

• RDA South 5 procedures (3 WSS, 2 EE)

• RDA North 5 procedures (3 WSS, 2 EE)

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Intervention Area 3

18 projects are being implemented (design stage for local public service

projects financed by EU)


For technical design services:

• 7 technical design contracts signed by RDA Centre (3 WSS, 4 EE)

• 5 technical design contracts signed by RDA South (3 WSS, 2 EE)

• 5 technical design contracts signed by RDA North (3 WSS, 2 EE)

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Intervention Area 3

7 pilot projects (financed by Germany/SDC/Romania) are fully

implemented


• Construction works for Calarasi hospital boiler house EE project completed

• Construction works for Leova-Iargara WSS project contracted

• Rosu (Cahul R.) individual sanitation connection works contracted

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Intervention Area 3

7 pilot projects (financed by Germany/SDC/Romania) are fully

implemented


• Technical design for Cahul-Lebedenco completed

• Cahul-Lebedenco construction works contracted

• Orhei hospital construction works contracted (ventilation system)

• Rosu individual sanitation connections completed

• Delivery of WSS and SWM communal service trucks contracted

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• Moldovan technical standards in EE and especially in WSS causing

High construction cost and

High operation cost

• Delayed transfer of funds to contracted company

• Low penalty-level for non- or delayed delivered goods, services and works


• Steering Committee members urge national stakeholders to speed up reform

of technical standards

• Increase penalties for non- or delayed delivery of goods, services and works

Intervention Area 3

Challenges

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Intervention Area 4

Support the Institutionalisation of Trainings


(a) Institutionalisation of Training Modules

• Piloted three new courses

• “Management of Public Property” with APA

• “Accounting and Fiscal Procedures for WSS-Operators” with TUM

• “Public Procurement of Goods and Works for WSS-Operators” with TUM

• Reimplemented a total of 13 existing training course with APA and TUM with a

total of 248 participants (71% female)

• Training of Trainers for the pool of certified EUREM-trainers

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655

Participants(69% female)

Intervention Area 4


Aggregated Achievement in 2017

0

100

200

300

400

500

600

Strongly Agree Agree Disagree StronglyDisagree

Num

be

r o

f P

art

icip

an

ts

High Relevance and Satisfaction

Relevance: "The training course was useful for my work"

Efficient Methods: "The trainer used efficient teaching methodsand practical exercises"

WSS Service Provider(49%)

LPA 1st Level(25%)

LPA 2nd Level(19%)

RDAs, MARDE, others(7%)

31 Training Modules (5 Pilots)

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Intervention Area 4



(b) Organisational Development of Training Institutions

• APA Quality Management policy approved as well as

development of standardised process descriptions in line with

APA’s ISO 29990 action plan completed

• New website of TUM’s Institute for

Continuous Education in the WSS

Sector in line with corporate design

online

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Intervention Area 4


Achievements during October– December 2017

(c) Exchange of Good Practices/Experiences

• Study visit to Germany on “Good European Practices in Quality Management

in Professional Education” for APA´s Management team (5-10 November)

• Study visit to Romania in partnership with AMAC on “Good practices in HR

Management in the Context of Regionalization” for 40 representatives of WSS

operators (20-25 November)

• Participation of 5 EUREM trainers in 8th International EUREM Conference in

Ljubljana (29-30 November) + debriefing workshop in Chisinau with 18

participants (19 December)

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Intervention Area 4



(a) Institutionalisation of Training Modules

• Assessment of training needs of LPAs completed

• 4 training modules are piloted

• 1 module in WSS sector with TUM´s ICEWSS

• 3 modules with TUM´s ICEEE

• At least 13 training modules previously developed are reimplemented

• 6 modules with APA

• 6 modules with TUM´s ICEWSS; 3 modules with TUM-EE

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Intervention Area 4



(b) Organisational Development of Training Institutions

• ISO 29990 Quality Management Manual approved by the Senate of APA and

process of official ISO-audit initiated

• Soft-skill training courses for APA trainer pool implemented

• A quality management gap analysis is completed for both TUM´s ICEWSS as

well as ICEEE

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Intervention Area 4



(c) Exchange of Good Practices/Experiences

• Local Government Open Forum with APA implemented

• International Workshop in Chisinau on „Good Practices in EE Planning“

implemented

• International kick-off workshop in Moldova regarding the capacity

development support to Regional Sector Commissions implemented

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Intervention Area 4

Challenges

• Lack of inclusion of APA as well as TUM in the operational steering structure

of the MLPS project


• To include one representative of APA as well as of TUM as members of the

monitoring meeting

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Overview of MLPS Project Indicators 31 December, 2017

Indicators

Progress

Target

(2018)

1 NSRD approved where 40 recommendations were

taken into consideration.

(2017)

2 legislative and normative documents in the process

of review and adjustment:

- 1 legislative document- new law in RD;

- 1 normative document - conncept of funding system

management in the field of RD and Environment;

3 reviewed/adjusted legislative and normative

documents

(2016)

1 NSRD 2016-2020 approved by the Parliament, 40

recommendations taken into consideration

Intervention Area 1 Objective:

MARDE puts in place a coherent framework for the effective implementation of the national regional

development policy in the priority sectors

Intervention Area Objective Indicators Status

1.1

The National Strategy for Regional Development

(NSRD) for the period 2016-2020 is approved taking

into consideration 40 recommendations both from

the line ministries and RDCs.

1.2

3 (existing) legislative and normative documents

regarding regional development and involved

institutions were reviewed and, if necessary,

harmonized with the requirements of the EU

Association Agreement.

GIZs web-based Results Monitor

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Indicators

Progress

Target

2.1

32 recommendations by RDCs

have been included during the

development process of regional

development strategies.

(2016)

32 recommendations taken into

consideration

2.2

The coordination of the implementation of

the regional development strategies is

exercised by the RDCs on the basis of a

results-based monitoring system linked

between national and regional level.

(2017)

The National results-based monitoring

system for NSRD 2016-2020 was

established

3 RDCs (North, Center and South) improved

the coordination of RDSs through the 6 RSCs

in WSS and SWM sectors

2.3

The prefinal stage of 5 projects (3 in

WSS and 2 in SWM sector) resulted

from

the Regional Sector Programs

implementation are finalized

3 Feasibility Studies in WSS

(Ialoveni, Hincesti and Balti) was

completed and handed over to LPAs

2 Feasibility Studies in SWM (SWZ 5

and 8) was completed and 2

Environmental Impact Assessment

Reports wad completed

32 recommendations taken into

consideration

1 national RBM system, 1 RBM system per

each RDC

5 projects

(3 in WSS and 2 in SWM sector)


The RDCs are enabled to coordinate the implementation of regional development strategies



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Indicators

Progress

Target

(2018)

7 fully implemented pilot projects with a total value of

13.43 million EUR


Capacities of RDAs to implement regional development strategies have improved


3.1

Each of the four RDAs develops a coherent

regional development strategy for the 2016-

2020 period in accordance with the National

Strategy for Regional Develop-ment.

3.2

45 % of projects eligible for funding

developed within the 12 regional sector

programs, of a total value of 194 million EUR

are being implemented in accordance with

the quality criteria of the MRDC for the

modernization of local public services.

4 regional development strategies 2016-

2020 (North, Centre, South and ATU

Gagauzia) available

(2017)

3 project fully implemented:

- Costesti WSS, Calarasi EE, Soldanesti SWM;

4 partially implemented:

- Cahul WSS (including Rosu and Cahul -Lebedenco),

Floresti SWM, Leova WSS, Orhei EE;

EUR 7,46 million implemented

(2017)

The tender documents for 17 projects

(9 in WSS and 8 in EE sector) were

prepared;

17 public procurement-working groups

were established.

18 projects, design stage developed

3.3

7 pilot projects with a combined investment volume of

approximately 13.43 million EUR (German Federal

Ministry for Economic Cooperation, Switzerland,

Romania) are fully implemented in accordance with the

quality criteria of MRDC for the modernization of local

public services.

(2017)

4 regional development strategies 2016-

2020 (North, Centre, South and ATU

Gagauzia) available


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Indicators

Progress

Target (2018)

(2017)

9 training modules piloted (3 with APA and 6 with TUM)

48 reimplemented (28 with APA and 20 with TUM)

In total during 2016-2017:

57 training courses ,

1.325 participants;

867 women (65%);

458 men (35%);

14 training modules in the four sectors

(2017)

> 95% of all participants either “agreed” or “strongly agreed” with

the statement "The training course was useful for my work"

57 training courses

1.325 participants;

867 women (65%);

458 men (35%);

80% of participants consider the offered training courses as useful

for their work.

4.1

Both governmental and non-governmental organizations include 14

training modules into their programmes, in accordance with the

requirements of the relevant competent institutions in relation to

modernization of local public services in priority areas

4.2

80% of participants consider the offered training courses as useful

for their work.


Representatives of rayons, municipalities and local service providers benefit from demand-oriented training modules of governmental and

non-governmental organizations for the modernization of local public services in the priority sectors.



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Orie

nta

tion

Orie

nta

tion

Rep

ort

ing

GIZ

Attributions

Inter-ministerial

CoordinationStrategic orientation

Supervision of

project

implementation

Approval of annual

/operational

implementation plan

Monitoring

implementation of

results, outputs,

activities

Supervision of local

public services

projects

Local

Level

Operational

Level

Monitoring

Commmittee

RDA GIZ

2x/

year

Up to

2020

MARDE

Rep

ort

ing

Steering

Committee

Strategic

LevelCivil

society

Carrying out

activities (OP

implementation)

MLPS Steering Structure

RDC

Private

Sector

Local Steering

Committees

CALM

Donors

RDA

Interventions and

funds synergy

Monitoring of

- obiectives

- results

- impacts

Recommendations,

adjustments and

decisions

Recommendations,

adjustments and

decisions

Inter-regional

Coordination

Local Coordination

Recommendations,

adjustments and

decisions

Ministries

Parliament

2x/

year

APA &

TUM?

Donors (observers)

4x/

year

RDC?

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All presentations can be accessed at

www.serviciilocale.md

MLPS Project Operational Plan http://serviciilocale.md/public/files/plan_operational/2018_02_12_MLPS_Operati

onal_Plan_2018_EN.pdf

MLPS Progress Report No 6:

http://www.serviciilocale.md/doc.php?l=en&idc=69&id=1504&t=/Progress-

Reports/Progress-report-No-6-MLPS-phase-2-January-December-2017

http://www.serviciilocale.md/

http://serviciilocale.md/public/files/plan_operational/2018_02_12_MLPS_Operational_Plan_2018_EN.pdf

http://www.serviciilocale.md/doc.php?l=en&idc=69&id=1504&t=/Progress-Reports/Progress-report-No-6-MLPS-phase-2-January-December-2017

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As a federal enterprise, GIZ supports the German Government in achieving its objectives in the field of international cooperation for sustainable development.

Published byDeutsche Gesellschaft fürInternationale Zusammenarbeit (GIZ) GmbH

Registered offices, Bonn and Eschborn, Germany

‘Modernization of Local Public Services in the Republic of Moldova’ ProjectChișinau, 66 Bernardazzi st.

T + 373 22 22-83-19

F + 373 22 00-02-38I www.giz.de, www.serviciilocale.md

Thank you for your

attention!

Implemented by

Project co-financed byIn cooperation with

http://www.giz.de/

http://www.serviciilocale.md/

Modernization of Local Public Services in the Republic of ... · • The brandbook for MARDE is developed • 1 newsletter with MARDE activities is developed, published and distributed

Documents