Modern mobile technology in the workplace - BCS · A Bluewave Group Company | | Commercial Confidential Presentation Modern mobile technology in the workplace Paul Mooney Bluewave

A Bluewave Group Company | www.bluewavegroup.eu | Commercial Confidential Presentation

Modern mobile technologyin the workplace

Paul MooneyBluewave Technology

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http://www.bluewavegroup.eu



Whoami

n Paul Mooney

n Bluewave Technology

n Senior Technical Architectn www.bluewavegroup.eu

n 15 years technical consulting

n Author, speaker, blogger

n www.pmooney.net

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http://www.pmooney.net



Bluewave Technology

n Established 2000

n Headquarters, Dublin Ireland

n Offices In London, Edinburgh

n Premium IBM Business Partner / Symantec Master Partner / Blackberry Partner

n Staff comprising 29 IT Professionals

n www.bluewavegroup.eu

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Why are you here?

n You have been “asked” to deploy a mobile solution

n You want to know how to install it

n You want to know how it is installed in the real world

n You are concerned about security

n You are concerned about devices

n You want to know how other companies deal with operational issues

n You want to know what the solutions are capable of

n You want to know what the solutions are not capable of

n You want to know how companies are dealing with support of devices that are not owned by the business

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Boss: “I have an iPad. I want my mail on it”

You: “But you have a blackberry”

Boss: “I have an iPad. I want my mail on it”

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Quick agenda

n Approx 60 minutes

n Discuss mobile technology

n Past present and future

n What challenges lie out there

n Where are thing going

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History

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Mobile phone evolution

n Earliest prediction for mobile phone proliferation in UKn Maximum number of mobile phones will be 10,000

n 1986

n First mobile phone user in UKn Margaret Thatchern Had phone with her when meeting Ronald Regan

n British Telecom setup Analogue Mobile phone post in No. 10

n Nokia had firm grip on marketn Limited competitors

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Smartphone evolution

n Apple

n Newton

n Handwriting recognitionn Fax built in!

n Palm

n Pilotn Massive adoption

n IBM

n Workpadn Clone of palmpilot

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First windows smartphones

n HTC

n Brandless hardware supplier

n Windows mobile x

n Limited success

n OS / Battery life

10




Palm

n 19 models released

n Massive early adoption

n Final model released in 2008

n Replaced by Palm pre

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First to critical mass

n Motient “e-link” technology

n POS repair company

n Used custom “pager” service

n Customers saw staff with itn Wanted itn Became Research in Motion / BlackBerryn Started with limited phone functionality

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The jesus phone

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Good design?

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Good design

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Apple – the 1st disruptor

Source: Asymco

Mobile phone makers’ share of industry profits (% of total)

2007 2008 2009 2010

Motorola

Sony Ericsson

HTC

RIM

Samsung

Nokia

Apple

LG

100

80

60

40

20

0

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Apple Revenues

Source: Apple Financial Statements

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Android

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Android – the 2nd disruptor

Symbian

Android

iPhone

Blackberry

Windows mobile

Windows Phone 7

WebOS

35

30

25

20

15

10

5

Canalys figures for Worldwide smartphone shipments (millions per quarter)

0

2007 2008 2009 2010

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The mobile workplace

n Over 5 billion mobile phones connected worldwide

n July 2010

n Smartphone sales grew 72% is 2010

n Gartner, 2011n Nokia holds 28% of phone market

n 2010n Neilson projection

n 50% of all US sold phones will be smartphones in 2012

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Worldwide business use smartphone shipments

180

160

140

120

100

80

60

40

20

0

HP Palm OSAndroid

Blackberry

iPhone

Microsoft/Nokia

Other

Corporate and individual liable smartphones used for work (million units per year)

2007 2008 2009 2010 2011 2012 2013 2014

77m

166m

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Communication evolution

n Speaking / cave chalk, parchment, pictures, written word, sign language

n Analogue

n GSM

n SMS

n WAP

n GPRS

n EDGE

n CSDMA

n 3g

n WiFi

n WiMax

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Battery power evolution

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Post-pc

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The “post-pc era”

n Phrase conned by Steve Jobs

n Growth of personal computers will decline

n Already reported for 2010/2011n Tablet devices will overtake and surpass PC proliferation

n Most owned by consumers

n Business will follow

n The application ecosystem of the Apple App Store is intrinsic to this

n Users are accustomed to always on, small functional applications

n You have to deal with this

n How/why?

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Maslow’s hierarchy of needs

Creativity, morality,

problem-solving

Confidence, achievement,

respect of others

Friendship, family, intimacy

Security of body, of employment, of family, of health

Breathing, food, water, sleep, sex

Self-actualization

Esteem

Love/belonging

Safety

Physiological

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Pre 2009 Mobilisation challenges

2Off-the-shelf apps

1Mobile device management

Little impact on business process design, few custom

apps

Fewbusiness apps

BES meets most needs

3Custom

apps

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Post 2009 Mobilisation challenges

2Off-the-shelf apps

1Mobile device management

3Custom

apps

Enterprise access, basic PIM, securityMultiple device supportSelf service

Application supportProvisioning applications

In-house application supportEnterprise Lifecycle supportProfile based deployment

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Level 1 trends –Device management

Mobile endpoints increasing

Mobile device diversity increasing

Company-liable and Personal-liable

Increasing user demand for on-device data storage

Increase in complexity

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Level 2 trends –Off-the-shelf apps

Massive increase in availability of mobile apps

Increased security risks in cloud-based mobile apps

Pressure to integrate with enterprise systems


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Level 3: Custom apps

What are custom apps?

Commoditized business processes Differentiating business processes

Commoditized applications Custom applications

Middleware

Infrastructure

Adaptable technologyAdaptable IS processes

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Level 3 trends –Custom apps

Tablet devices enable newmore efficient business processes

Process redesign carries risksand significant costs


Need for more reliable & resilient mobile apps (local data store)

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Directory contact

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User expectation?

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BYOD

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Consumerisation of IT

36




BYOD Challenges

n Data security

n Content on device

n Photos / musicn Support

n Software on device

n Jailbreakingn Cost of device

n Wiping

n Data plan

n ROAMINGn Data retention / compliancy

n Privacy acts

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Policy document

n Person agrees to logging of all access to mail

n Person agrees to be bound by the security policy set out by employer

n Person agrees that the company owns the data issued to the device by the traveler server

n Person agrees that the company withhold the right to remotely lock or wipe the device

n Person agrees that they are responsible for all other content on device

n Person agrees to notify company immediately after losing etc

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Communication

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40




Exchange ActiveSync

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Brands

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Most.common.question.

n “Which devices should we support”

n Answer

n Ask your usersn It’s impossible for us to recommend anything

n Your users are now in controln But, we have opinions..

n As evern If possible, limit your supported platforms

n Eases your operational overheadn This is not always an option

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Nokia

n Symbian platform

n Massive (but declining) % of the mobile phone market

n Heavy deployment in emerging countriesn In Africa, land line deployment is rare

n Pros

n Excellent hardwaren Excellent “phone”

n Excellent battery life (model dependant)n Cons

n Limited growthn Migration of Nokia to Windows phone platform

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Windows Phone

n Overview

n Microsoft’s mobile offering

n Has had limited successn Numerous re-writes

n Pros

n Numerous hardware vendorsn Nokia’s integration with Microsoft will make it a major OS

n Windows Mobile 7 much improved platformn Exchange activesync support / sharepoint integration

n Cons

n Not mainstreamn Coming from behind

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Android

n Overview

n Google’s own Mobile OS

n Numerous versions deployedn Rapid growth

n Pros

n Open platform for developmentn Wide acceptance in marketplace

n Various hardware makersn Cons

n First malware and viruses detectedn Sometimes considered over-complex OSn Carriers can alter OS before deployment

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Apple iOS

n Overview

n Hardware / software specific device

n Tightly ringfenced by Applen Massive adoption

n Pros

n Huge consumer acceptancen Single device makes easy to support

n Massive development ecosystemn Exceptional UI

n Cons

n Ringfencedn Expensive

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Blackberryn Overview

n RIM’s long-running leader in corporate messaging

n Prosn Most secure

n Most malleablen Numerous devices from one vendorn Industry standard in corporate communication

n Heavy corporate users favour the blackberryn Battery lifen DATA ROAMING CHARGES

n Consn Limited development ecosystemn Some models poor

n Touch screen interface inferiorn NOCs can cause security issues with some business / countries

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Smartphone predictions (gartner)

0 13 25 38 50

2010

2011

2015

Android Blackberry Symbian iOS Microsoft Others

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2015 smartphone predictions

17%

0%

49%

11%

19%

3%

iOS Symbian Android RIM MS Other

16%

0%

42%17%

19%

5%

Gartner June 2011IDC June 2011

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Security

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Core security features

Blackberry iOS Windows Android

Password enforce YES YES YES YES (post 2.1)

Password change YES YES YES YES

Password strength YES YES YES YES

Remote wipe YES YES YES YES

Device encryption YES YES (post 3.1) YES YES

Transmission encryption YES YES YES YES

Location tracking YES YES Yes (addon) YES (addon)

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Location tracking

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Location tracking

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Enhancing security

n Reverse proxy / VPN Solutions

n Certificate deployments

n SCEP, Junipern MDM solutions

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Control

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Secure iOS

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Create profiles

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Pre-load configurations

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Provision applications

n Create provisioning profiles to deploy IT approved applications

n Apple Volume purchase program for Business

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in-house applications

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Are consumer devices ready

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No

n Paul got in some trouble with Apple 3 years ago for saying this on stage at a conference

n iPhone at time did not support encryptionn iPhone battery life was poorn Too slow

n You do not have the multitude of configuration parameters that are available on the default mobile platform

n i.e. BESn Limited control of non-corporate data on device

n The consumer/corporate ownership issue

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Yes

n Recent releases of all models have extensive improvements in security and encryption

n Much improved phones

n Much more control via Mobile Device management services

n We get to that latern Already massive (5000+) deployments in the enterprise

n Ringfencing on iOS has turned it into the most secure consumer smartphone

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Do we have a choice?

n Your users are consumers

n The market is now consumer driven

n BYOD environment is becoming more and more prevalent

n Application ecosystem in consumer products

n Easy for users to accept mobile applicationsn No/little UI training required for applications

n Saying “no” to the boss about hooking his iPad to the business

n Potential career limiting manoeuvre n The “consumerisation of IT” is well underway

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Mobile device management

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Operational challenges

n IT no longer controls the access points

n The younger user base is more IT friendly

n Not necessarily more proficientn Nowhere near more proficient if you ask Paul for an honest opinion

n You now have to support many operating systems

n Many endpoints

n Less endpoint control/security

n Less version control

n Less management

n Less monitoring

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What is MDM?

n Additional processes and/or software

n Intermediary between devices and Mobile Access Server

n Extends functionality

n Extends security

n Reduces setup time for users

n Reduces operational management time

n Improved visibility on mobile access

n Dispersementn Communicationsn Products/versionsn Potential issues

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What is MDM?

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MDM criteria (Gartner)

n Multi OS management

n Role based controls

n Admin config management

n Security/Privacy policy

n Enterprise integration

n Enterprise application deployment

n Compliance Audit

n Certificate management (e.g. SCEP)

n Policy exceptions

n Jailbreak detection

n Scaleability

n Server side security

n Remote MDM access

n Selective wiping

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What do you need MDM to do

n Automate device configuration

n Provide self-service user portal

n Multi role/profile configurations

n Dashboard interface

n And don’t forget the basics:

n Implement basic best practices for mobile securityn Ensure/enforce mobile usage policies in place

n Mobile device management needs to become strategic

n Needs to become integral part of your IT strategy / vision / budget

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How do they work

n Device level “agents”

n Deployed on devices

n Agents report to MDM server/appliancen “pull” updates or changesn “pushes” device information

n Locationn OSn Security statsn Applicationsn Possibly call informationn Data informationn Roaming etc

n All have similar functions

n Operate within the boundaries of the devices

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Do you need one?

n That depends

n Smaller sites with limited users may not want the added complexity

n Larger sites may see an operational saving on FTE expenditure

n Sites with security/compliance

n May require one

n The main messaging players will enhance features

n Slow. With new releases

n Smaller, focussed companies will move quickly

n More agile

n Faster to market

n This is the fastest moving technology market. Ever

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Some of the MDM suppliers

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Some of the MDM suppliers

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Which should I buy?

n Do you have a preferred vendor?

n Does your carrier recommend one?

n Support framework?

n Functionality?

n Of the ones I have looked at, many similar

n Some have more proactive alerting toolsets (e.g. data roaming)

n Integration with your environment

n Have they deployed with your messaging system?

n Version support

n Limitations

n Cost

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Thank you

www.pmooney.net

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Modern mobile technology in the workplace - BCS · A Bluewave Group Company | | Commercial Confidential Presentation Modern mobile technology in the workplace Paul Mooney Bluewave

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