Modern Communications ROI Jeffrey Ridley Director of Product Management ShoreTel, Inc.
Modern Communications ROI Jeffrey Ridley Director of Product Management ShoreTel, Inc.
Dec 14, 2015
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Modern Communications ROI
Jeffrey Ridley
Director of Product Management
ShoreTel, Inc.
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Source Data: Ferris Research, Inc., Wainhouse Research, Nemertes Research, Alinean Research, The Tolly Group
Can you afford the Status Quo?
10 year analysis based on VoiceCon standard large enterprise configuration:
1,500 users across 3 sites
2
0
5
10
15
20
25
30
$M
2
ShoreTel
Implementation and training
Capital cost for network upgrade
Capital cost for telephony system
TDM
$6.72
$26.37
Long distance charges
Network costs
Electricity consumption
System management, MACs, downtime
Support services
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Modernization – Drives Down Ongoing Costs
• Cost of Operations
• Cost of Maintenance
• Cost of Energy
• Cost of Training
• Cost of Lost Productivity
3
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Modernization – Drives Down Ongoing Costs
• Cost of Operations
• Cost of Maintenance
• Cost of Energy
• Cost of Training
• Cost of Lost Productivity
4
Cost of Telephony Services Via Leveraging SIP and IP
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
5
Unified CommunicationsSystem
The World
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
6
Unified CommunicationsSystem
The World
PSTN
Fixed Legacy RatesMaximum Capacity
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
7
Unified CommunicationsSystem
The World
PSTN
ITSP
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
8
Unified CommunicationsSystem
The World
PSTN
ITSP
SIP
Session Border Controller
Variable BandwidthPay for Based on Real Usage
No Limits on YourPoint of Presence
© 2009 ShoreTel, Inc. All rights reserved worldwide.
• Burst Base Pricing Options
• No Distance Based Pricing
• Local Presence with Single Interface and Provider
• Leveraged the Network
The Economic Advantages
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ROI of SIP and IP Communications
• SIP Reduce Services Cost
• Part of the Total Savings Picture
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Practical Considerations
• Network address translation ( NAT )– NAT resides at L3/L4 – SIP at L7– NAT processing “breaks” SIP addressing
• SIP Communication security– Physical medium is the IP pipe – Firewalls control what goes in or out such pipe
• SIP Protocol Compatibilities– Not all SIP are created equal … and compatible– Open Standard …open to interpretations
THANK YOU
© 2007 ShoreTel, Inc. All rights reserved worldwide. The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare, and ControlPoint are registered trademarks of ShoreTel, Inc. in the United States and/or other
countries. ShorePhone is a trademark of ShoreTel, Inc. in the United States and/or other countries.All other copyrights and trademarks herein are the property of their respective owners.
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