MODELS OF COLLABORATION Louis Rowitz, PhD Director Mid-America Regional Public Health Leadership Institute
MODELS OF COLLABORATION
Louis Rowitz, PhD
Director Mid-America Regional Public Health
Leadership Institute
COLLABORATION IS A MUTUALLY BENEFICIAL RELATIONSHIP BETWEEN TWO OR MORE INDIVIDUALS IN ORGANIZATIONS WHO
WORK TOWARD COMMON GOALS BY SHARING RESPONSIBILITY, AUTHORITY AND ACCOUNTABILITY FOR ACHIEVING RESULTS
STAKEHOLDER DETERMINATION:
• WHAT ARE THE PERSPECTIVES NECESSARY TO CREDIBLY AND EFFECTIVELY DEFINE PROBLEMS/ISSUES AND CREATE SOLUTIONS?
• WHO ARE THE PEOPLE WO CAN SPEAK FOR THESE PERSPECTIVES?
• WHAT ARE THE INTERESTS THAT MUST BE REPRESENTED IN ORDER TO REACH AGREEEMENTS THAT CAN BE IMPLEMENTED?
THE PURPOSE OF COLLABORATION IS TO CREATE
A SHARED VISION AND JOINT STRATEGIES TO ADDRESS
CONCERNS THAT GO BEYOND THE AGENDA OF THE
PARTICULAR GROUP’S MEMBERS
THROUGH COLLABORATION IN ADDRESSING PUBLIC CONCERNS, CITIZENS CAN AND DO DEVELOP
A DIFFERENT KIND OF CIVIC CULTURE THAT MAKES THEIR AGENCIES OR COMMUNITIES
AND REGIONS STRONGER AND MORE EFFECTIVE
UNDERSTANDING THE CONTEXT OF COLLABORATION:
• IDENTIFY THE PROBLEM TYPE • UNDERSTAND WHAT MAKES LEADERSHIP
DIFFICULT • IDENTIFY THE RELEVANT COMMUNITY • ASSESS THE EXTENT OF SHAREHOLDER
AGREEMENT • EVALUATE THE COMMUNITY’S CAPACITY
FOR CHANGE • IDENTIFY WHERE THE PROBLEM/ISSUE
CAN BE MOST EFFECTIVELY ADDRESSED
THE KEYS TO SUCCESSFUL COLLABORATION:
• GOOD TIMING AND CLEAR NEED • STRONG STAKEHOLDER GROUPS • BROAD-BASED INVOLVEMENT • CREDIBILITY AND OPENNESS OF PROCESS • COMMITMENT AND/OR INVOLVEMENT OF
HIGH LEVEL, VISIBLE LEADERS (e.g. ELECTED OFFICIALS)
• SUPPORT OF AQUIESCENE OF ESTABLISHED AUTHORITY OR POWERS (e.g.) BOARD OF HEALTH OR COUNTY BOARD)
• OVERCOMING MISTRUST OR SKEPTICISM
THE KEYS TO SUCCESSFUL COLLABORATION (CONT’D):
• STRONG LEADERSHIP OF THE PROCESS (STRATEGIC LEADERSHIP)
• INTERIM SUCCESSES • SHIFT TO BROADER CONCERNS
OF THE COMMUNITY
ORGANIZATIONAL STEPS IN COLLABORATION
(JOHNSON, GROSSMAN, AND CASSIDAY)
• AGREE ON THE MISSION, VALUES, AND PRINCIPLES OF THE EFFORT
• AGREE ON A PROCESS WITH GROUND RULES FOR WORKING TOGETHER
• DESIGN ORGANIZATIONAL STRUCTURE
• DETERMINE MEETING GUIDELINES
ORGANIZATIONAL STEPS IN COLLABORATION:
• DEFINE RULES AND RESPONSIBILITIES
• CREATE AND EFFECTIVE PROCESS FOR COMMUNICATION
• COORDINATE BUDGET AND FUND DEVELOPMENT
• LINK WITH OTHER EFFORTS
ORGANIZATIONAL STEPS IN COLLABORATION:
• CELEBRATE • PROMOTE THE EFFORT • BUILD THE LEADERSHIP
CAPACITY OF ALL STAKEHOLDERS
• ENLIST TECHNICAL ASSISTANCE AND SUPPORT
CIVIC COMMUNITIES
STAKEHOLDER ISSUES
STAKEHOLDER DETERMINATION:
• WHO ARE THE PEOPLE WHO CAN SPEAK FOR THESE INTERESTS?
• WHO ARE THE PEOPLE, INTEREST GROUPS OR ORGANIZATIONS WHO ARE NECESSARY TO IMPLEMENT SOLUTIONS, CAN BLOCK ACTION, AND CONTROL RESOURCES?
STAKEHOLDER DETERMINATION:
• WHO ARE THE PEOPLE WHO CAUSE OR ARE AFFECTED BY THE PROBLEMS/ISSUES, AND WHO WILL BE AFFECTED BY THE SOLUTIONS?
• WHO ARE THE PEOPLE WHO, IF THEY COULD REACH AGREEMENT ABOUT PROBLEMS AND SOLUTIONS, COULD GENERATE POLITICAL AND INSTITUTIONAL WILL TO CREATE SIGNIFICANT CHANGE?
EXTENT OF STAKEHOLDER AGREEMENT:
• HAVE THE STAKEHOLDERS AGREED THERE IS A PROBLEM THAT NEEDS ATTENTION?
• HAVE STAKEHOLDERS AGREED TO WORK TOGETHER ON THE PROBLEM/ISSUE?
• HAVE STAKEHOLDERS AGREED ON HOW TO WORK TOGETHER ON THE PROBLEM/ISSUE?
EXTENT OF STAKEHOLDER AGREEMENT:
• HAVE STAKEHOLDERS AGREED ON THE DEFINITION OF THE PROBLEM/ISSUE?
• HAVE STAKEHOLDERS AGREED ON THE SOLUTION(S) TO THE PROBLEM/ISSUE?
• HAVE STAKEHOLDERS AGREED ON THE IMPLEMNTATION PLAN AND ACTION STEPS?
COMMUNITY’S CAPACITY TO CHANGE:
• WHAT IS THE LEVEL OF CONFLICT, MISTRUST, AND DISUNITY THAT EXISTS AMONG STAKEHOLDERS?
• TO WHAT EXTENT DO THE SKILLS NECESSARY FOR COLLABORATION EXIST IN THE COMMUNITY?
• ARE THERE LEADERS WITH THE CREDIBLITY AND RESPECT TO CONVENE STAKEHOLDERS AROUND THE PROBLEMS OR ISSUES? WHO ARE THEY?
COMMUNITY’S CAPACITY TO CHANGE:
• ARE THERE CITIZENS WITH THE LEADERSHIP CAPACITIES TO INITIATE AND SUSTAIN A COLLABORATIVE PROCESS? WHO ARE THEY?
• ARE THERE PEOPLE OR GROUPS IN THE COMMUNITY WITH THE EXPERTISE TO DESIGN AND FACILITATE THE COLLABORATIVE PROCESS?
COMMUNITY’S CAPACITY TO CHANGE:
• ARE THERE PEOPLE OR GROUPS WHO CAN PROVIDE INFORMATION NECESSARY TO MAKE GOOD DECISIONS? WHO ARE THEY? IF THEY DO NOT EXIST WITHIN THE COMMUNITY, WHAT ARE OTHER SOURCES FOR THIS INFORMATION?
THREE TYPES OF LEADERS:
• GRASSROOTS LEADERS • AGENCY LEADERS • ELECTED OR APPOINTED
OFFICIALS
KEYS TO SUCCESSFUL COLLABORATION:
• THE ENVIRONMENT • MEMBERSHIP CHARACTERISTICS • PROCESS AND INFRASTRUCTURE • COMMUNICATIONS STRATEGIES • FACTORS RELATED TO PURPOSE • RESOURCES
FACTORS INFLUENCING THE SUCCESS OF COLLABORATION:
FACTORS RELATED TO THE ENVIRONMENT
HISTORY OF COLLABORATION OR COOPERATION IN THE
COMMUNITY
A HISTORY OF COLLABORATION OR COOPERATION EXISTS IN THE COMMUNITY AND OFFERS THE POTENTIAL COLLABORATIVE PARTNERS AN UNDERSTANDING OF THEIR ROLES AND EXPECTATIONS REQUIRED IN THE COLLABORATION AND ENABLES THEM T0 TRUST THE PROCESS
COLLBORATIVE GROUP SEEN AS A LEADER IN THE
COMMUNITY:
THE COLLABORATIVE GROUP (AND BY IMPLICATION, THE AGENCIES IN THE GROUP) IS
PERCEIVED WITHIN THE COMMUNITY AS A LEADER-AT LEAST RELATED TO THE GOALS
AND ACTIVITIES IT INTENDS TO ACCOMPLISH
POLITICAL/SOCIAL CLIMATE FAVORABLE:
POLITICAL LEADERS, OPINION-MAKERS, PERSONS WHO CONTROL RESOURCES, AND
THE GENERAL PUBLIC SUPPORT (OR AT LEAST DO NOT OPPOSE) THE MISSION OF THE
COLLABORATIVE GROUP
FACTORS INFLUENCING THE SUCCESS OF COLLABORATION:
FACTORS RELATED TO MEMBERSHIP CHARACTERISTICS
MUTUAL RESPECT, UNDERSTANDING, AND
TRUST
MEMBERS OF THE COLLABORATIVE GROUP SHARE AN UNDERSTANDING AND RESPECT FOR EACH OTHER AND THEIR RESPECTIVE
ORGANIZATIONS: HOW THEY OPERATE, THEIR CULTURAL NORMS AND VALUES, LIMITATIONS,
AND EXPECTATIONS
APPROPRIATE CROSS-SECTION OF MEMBERS
THE COLLABORATIVE GROUP INCLUDES REPRESENTATIVES FROM EACH
SEGMENT IN THE COMMUNITY WHO WILL BE AFFECTED BY ITS ACTIVITIES.
MEMBERS SEE COLLABORATION AS IN THEIR SELF-INTEREST
COLLABORATING PARTNERS BELIEVE THE BENEFITS OF COLLABORATION
WILL OFFSET COSTS SUCH AS LOSS OF AUTONOMY AND “TURF”
ABILITY TO COMPROMISE
COLLABORATING PARTNERS ARE ABLE TO COMPROMISE, SINCE THE MANY DECISIONS
WITHIN A COLLABORATIVE EFFORT CANNOT POSSIBLY FIR THE PREFERENCES OF EVERY
MEMBER PERFECTLY
FACTORS INFLUENCING THE SUCCESS OF COLLABORATION:
FACTORS RELATED TO PROCESSES/STRUCTURE
MEMBERS SHARE A STAKE IN BOTH PROCESSES AND OUTCOME
MEMBERS OF A COLLABORATIVE GROUP FEEL “OWNERSHIP” OF BOTH THE WAY GROUP
WORKS AND THE RESULTS OR PRODUCT OF ITS WORK
MULTIPLE LAYERS OF DECISION-MAKING
EVERY LEVEL (UPPER MANAGEMENT, MIDDLE MANAGEMENT, OPERATIONS) WITHIN EACH
ORGANIZATION IN THE COLLABORATIVE GROUP PARTICIPATES IN DECISION MAKING
FLEXIBILITY
THE COLLABORATIVE GROUP REMAINS OPEN TO VARIED WAYS OF ORGANIZING ITSELF AND
ACCOMPLISHING ITS WORK
DEVELOPMENT OF CLEAR ROLES AND POLICY GUIDELINES
THE COLLABORATING PARTNERS CLEARLY UNDERSTAND THEIR ROLES, RIGHTS, AND
RESPONSIBLITIES; AND HOW TO CARRY OUT THESE RESPONSIBILTIES
ADAPTABILITY
THE COLLABORATIVE GROUP HAS THE ABILITY TO SUSTAIN ITSELF IN THE MIDST OF
MAJOR CHANGES, EVEN IF IT NEEDS TO CHANGE SOME MAJOR GOALS, MEMBERS, ETC.,
IN ORDER TO DEAL WITH CHANGING SITUATIONS
FACTORS INFLUENCING THE SUCCESS OF COLLABORATION:
FACTORS RELATED TO COMMUNICATION
OPEN AND FREQUENT COMMUNICATION
COLLABORATIVE GROUP MEMBERS INTERACT OFTEN, UPDATE ONE ANOTHER, DISCUSS ISSUES OPENLY, CONVEY ALL NECESSARY
INFORMATION TO ONE ANOTHER AND TO PEOPLE OUTSIDE THE GROUP
ESTABLISHED FORMAL AND INFORMAL COMMUNICATION LINKS
CHANNELS OF COMMUNICATION CAN EXIST ON PAPER, SO THAT INFORMATION FLOW OCCURS. IN
ADDITION, MEMBERS ESTABLISH PERSONAL CONNECTIONS-PRODUCING A BETTER, MORE
INFORMED, AND COHESIVE GROUP WORKING ON A COMMON PROJECT
FACTORS INFLUENCING THE SUCCESS OF COLLABORATION:
FACTORS RELATED TO PURPOSE
CONCRETE, ATTAINABLE GOALS AND OBJECTIVES
GOALS AND OBJECTIVES OF THE COLLABORATIVE GROUP ARE CLEAR TO ALL
PARTNERS AND CAN REALISTICALLY BE ATTAINED
SHARED VISION
COLLABORATING PARTNERS HAVE THE SAME VISION, WITH CLEARLY AGREED UPON MISSION,
OBJECTIVES, AND STRAGEGY. THE SHARED VISION MAY EXIST AT THE OUTSET OF THE
COLLABORATION; OR THE PARTNERS MAY DEVELOP A VISION AS THEY WORK TOGETHER
UNIQUE PURPOSE
THE MISSION AND GOALS OR APPROACH OF THE COLLABORATIVE GROUP DIFFER, AT LEAST IN PART, FROM THE MISSION AND
GOALS OR APPROACH OF MEMBER ORGANIZATIONS
FACTORS INFLUENCING THE SUCCESS OF COLLABORATION
FACTORS RELATED TO RESOURCES
SUFFICENT FUNDS
THE COLLABORATIVE GROUP HAS AN ADEQUATE, CONSISTENT FINANCIAL BASE TO
SUPPORT ITS OPERATION
SKILLED CONVENER
THE INDIVIDUAL WHO CONVENES THE COLLABORATIVE GROUP HAS ORGANIZING AND INTERPERSONAL SKILLS, AND CARRIES OUT THE
ROLE WITH FAIRNESS. BECAUSE OF THESE CHARACTERISTICS (AND OTHERS), THE CONVENER IS GRANTED RESPECT OR “LEGITIMACY” FROM THE
COLLABORATIVE PARTNERS
MODELS OF COLLABORATION
ADD DIAGRAM HERE
COALITIONS
A COALITION IS A LOOSELY KNIT GROUP INVOLVING MULTIPLE SECTORS OF THE
COMMUNITY, COMING TOGETHER TO ADDRESS COMMUNITY NEEDS AND SOLVING
COMMUNITY PROBLEMS (ADAPTED FROM BERKOWITZ AND WOLFF, 2000)
ADVANTAGES OF COALITIONS
• REDUCE THE FRAGMENTATION AMONG LOCAL SERVICES
• REDUCE DUPLICATION AMONG THESE SERVICES
• PROVIDE FOR BETTER COORDINATION OF EXISTING SERVICES
ADVANTAGES OF COALITIONS
• MONITOR THE QUALITY OF THOSE SERVICES
• EVALUATE THE QUALITY • ASSESS THE NEED FOR NEW
SERVICES IN THE COMMUNITY
ADVANTAGES OF COALITIONS
• RAISE PUBLIC AWARENESS ABOUT NEW SERVICE NEEDS
• ADVOCATE FOR THOSE NEW SERVICES
• GENERATE THE FISCAL AND PERSONNEL RESOURCES TO BRING THOSE SERVICES TO LIFE
ADVANTAGES OF COALITIONS
• PROVIDE A COMMUNITY FORUM FOR DIVERSE MEMBERS OF THE COMMUNITY TO COME TOGETHER FOR PROBLEM SOLVING
• FOSTER DEVELOPMENT OF TRUST AMONG THOSE DIVERSE MEMBERS AND GROUPS
ADVANTAGES OF COALITIONS
• SUPPLY A NON PARTISAN STRUCTURE FOR THE IDENTIFICATION AND ACHIEVEMENT OF COMMUNITY GOALS
• GIVE OPPORTUNITIES FOR PREVIOUSLY INACTIVE MEMBERS IN THE COMMUNITY TO BECOME ENGAGED IN COMMUNITY LIFE
• DEVELOP LEADERSHIP SKILLS AMONG PARTICIPANTS
ADVANTAGES OF COALITIONS
• OFFER A PLEASANT PLACE TO MEET AND ENJOY THE COMPANY OF OTHERS
• PROMOTE THE DEVELOPMENT OF ADDITIONAL, INDEPENDENT COMMUNITY ACTIVITIES STEMMING FROM INFORMAL CONTACT
• RAISE COMMUNITY COMPTENCE, SELF-SUFFICIENCY, AND SPIRIT
REASONS FOR STARTING A COALITION
• A LIVE ISSUE • NEW MONEY ON THE TABLE • MANDATED • LEARN WHAT OTHERS ARE DOING • COMMUNITY CRISIS • NEW NON-MONEY RESOURCES • LOSS OF RESOURCES • OPPORTUNITY FROM OUTSIDE THE
COMMUNITY
ALLIANCES
COMMUNITY HEALTH ALLIANCES ARE COORDINATED EFFORTS AMONG HEALTH
CARE ORGANIZATIONS TO ADDRESS HEALTH PROBLEMS AND RISKS FACED BY BROAD
SEGMENTS OF A COMMUNITY’S POPULATION
ACTIVITIES OF AN ALLIANCE
• SERVICE DELIVERY • PLANNING AND POLICY
DEVELOPMENT • SURVEILLANCE AND
ASSESSMENT • EDUCATION AND OUTREACH
OBJECTIVES OF AN ALLIANCE
• ACQUIRING NEEDED ORGANIZATIONAL KNOWLEDGE AND SKILLS
• ADDRESSING COMMON RESOURCE NEEDS
• PURSING A SHARED ORGANIZATIONAL MISSION
COORDINATION
LOOSELY STRUCTURED AGREEMENTS BETWEEN ORGANIZATIONS
ISSUES IN ALLIANCE DEVELOPMENT
• IDENTIFY A BOUNDARY SPANNER
• SECURE BUY-IN FROM KEY STAKEHOLDERS AND OPINION LEADERS
• RECOGNIZE AND RESPOND TO PARTICIPATOR CONSTRAINTS
• KEEP THE STRUCTURE SIMPLE
ISSUES IN ALLIANCE DEVELOPMENT
• ENSURE INCENTIVE COMPATIBILITY AMONG PARTICIPANTS
• ENSURE EFFECTIVE COMMUNICATION AND INFORMATION FLOW AMONG PARTICIPANTS
• DEVELOP AND EXPLICIT EVALUATION STRATEGY
• MAINTAIN MOMENTUM THROUGH STAGED SUCCESS
TYPES OF ALLIANCES
• OPPORTUNISTIC ALLIANCES • RESOURCE DEPENDENCY
ALLIANCES • STAKEHOLDER ALLIANCE
PARTNERSHIP
DEFINITION
PARTNERING INVOLVES TWO OR MORE INDIVIDUALS WORKING COLLABORATIVELY
TOWARD A DESIRED OUTCOME
PARTNERING CALLS FOR EACH PERSON TO SHOW RESPECT FOR THE OTHER, TO PUT
PERSONAL DIFFERENCES ASIDE, AND FOCUS ON WHAT THE COMMUNITY AND THE HEALTH
AGENCY NEEDS FROM EACH OTHER
INGREDIENTS FOR EFFECTIVE PARTNERSHIPS
• A VISION OF WHAT THE PARTNERS WANT TO ACCOMPLISH AND HOW THEY WILL USE PARTNERING TO GET THERE
• A COMMITMENT TO SPECIFIC GOALS (ENDS) AS WELL AS TO THE PARTNERSHIP
• A PLAN OF ACTION TO ACCOMPLISH THESE GOALS INCLUDING RESPONSIBILITIES, PROJECT RESOURCES, AND DEADLINES
PROCEDURES FOR SUCCESSFUL PARTNERING BETWEEN A LOCAL HEALTH DIRECTOR AND THE CHAIRPERSON OF A BOARD OF HEALTH
(MODIFIED FROM SUJANSKY)
TEN BEHAVIORS FOR SUCCESSFUL PARTNERING
ADD DIAGRAM HERE
DIAGNOSING PROBLEMS AND OPPORTUNITIES
• MONITOR LOCAL EVENTS ON A REGULAR BASIS
• FORECAST POTENTIAL PROBLEMS • ONGOING COMMUNITY ASSESSMENT • INTERVIEW KEY APPOINTMENTS • CHECK WITH OTHER COMMUNITY
PARTNERS • COORDINATE ACTIVITIES WITH
POLITICAL ENTITIES
SAMPLE STATEMENT OF PARTNERING
•ADD STATEMENTS HERE
A LOCAL HEALTH DEPARTMENT DIRECTOR DEVELOPS A CLEAR STRATEGIC DIRECTION AND GAINS COMMITMENT WITH THE
BOARD OF HEALTH CHAIR BY TAKING THE FOLLOWING STEPS:
• CLARIFY THE PROBLEM OR OPPORTUNITY • AGREE TO MAKE A DIFFERENCE, WHICH SETS THE
TONE FOR HIGH ACHIEVING PARTNERSHIP • ENVISION THE SUCCESS OF THE PARTNERSHIP BY
EMPLOYING PARTNERSHIP BEHAVIORS THROUGHOUT THE RELATIONSHIP
PLANNING ACTIVITIES
• SET GOALS • IDENTIFY EACH PARTNERS
ROLE • DETERMINE HOW TO ANALYZE
A SITUATION OR DIAGNOSE A PROBLEM. EXPLORE COSTS, TIMING, AND FEASABILITY. DECIDE WHO WILL CONDUCT THE DIAGNOSIS AND WHY.
PLANNING ACTIVITIES
• ESTABLISH REALISTIC TIMELINES
• DETERMINE RESOURCES TO ACCOMPLISH GOALS
• DECIDE ON THE EVALUATION PROCESS
• DOCUMENT THE AGREEMENT
SAMPLE PARTNERING AGREEMENT
ADD DOCUMENT HERE
MAKING DECISIONS
• SUMMARIZING THE INFORMATION GATHERED IN THE DIAGNOSIS PHASE
• LIST ALL RECOMMENDED OPTIONS, INCLUDING THE PROS AND CONS OF EACH
• DEVELOP A SET OF POSSIBLE SCENARIOS THAT MAY IMPACT THE SELECTION OF THE BEST OPTION
• SELECT THE OPTION TO PRESENT FOR CONSIDERATION
MAKING DECISIONS
• PROVIDE THE DOCUMENTATION OF ALL OPTIONS, INCLUDING AN ANALYSIS OF RISKS AND GAINS BASED ON PROJECTED OUTCOMES
• CONSIDER WHAT WILL NEED TO BE DONE TO IMPLEMENT EACH OPTION, BECAUSE THIS MAY BE A DECIDING FACTOR IN CHOOSING IT
• CONDUCT THESE STEPS IN A MEETING OF ALL PARTNERS AND USE A WRITTEN DOCUMENT AS A RESOURCE DURING AND AFTER THE MEETING
IMPLEMENTING PLANS
• SELL THE NEW IDEAS-HEALTH COMMUNICATION STRATEGIES
• DETAIL A SPECIFIC PLAN FOR ALL INVOLVED, DESCRIBING WHAT IS TO BE DONE BY WHOM AND WHEN
• DETERMINE CHECKPOINTS TO ENSURE THAT THE PARTNERSHIP RELATIONSHIP IS ON COURSE
• ESTABLISH THE FINAL EVALUATION PROCESS
IMPLEMENTING PLANS
• MOVE AN APPROPRIATE RATE • DETERMINE FUNDING NEEDS IF
RELEVANT
EVALUATING RESULTS
• EVALUATE THE PARTNERSHIP: • WHAT CONTRIBUTES TO THE
PARTNERSHIP? • WHAT HINDERS THE
PARTNERSHIP? • WHAT CHANGES NEED TO BE
MADE IN THE PARTNERSHIP? • IS THE COMMITMENT UPHELD?
EVALUATING RESULTS
• EVALUATE ACCOMPLISHMENTS: • WHAT ARE EVIDENCES OF
SUCCESSES? • ARE SCHEDULES BEING MAINTAINED? • ARE PARTNERS WORKING WITH
ALLOTED RESOURCES? • HAVE THE MOST APPROPRIATE
TECHNIQUES BEEN USED?
HAGEMAN PARTNERSHIP PRINCIPLES
ADAPTED FROM ROWITZ FROM THE LIFE OF REV. EVERETT HAGEMAN
1. YOUR SUPPORT OF FAMILY SHOWS YOU HAVE YOUR VALUES IN THE RIGHT PLACE
2. RESPECT FOR YOUR COMMUNITY SHOULD GUIDE YOUR PROFESSIONAL LIFE
3. LEAVE TIME TO GET TO KNOW YOUR COMMUNITY PARTNERS ON A PERSONAL LEVEL
HAGEMAN PARTNERSHIP PRINCIPLES
4. USE YOUR SKILLS TO PROVIDE
MENTORING TO NEW LEADERS 5. PARTNERSHIP IS PART OF THE
HUMAN CONDITION 6. WORKING TOGETHER IS BETTER
THAN FIGHTING 7. PROTECTION OF THE HEALTH OF
THE COMMUNITY IS OUR WAY TO THANK GOD FOR OUR SKILLS
HAGEMAN PARTNERSHIP PRINCIPLES
8. WE ARE UNDER OBLIGATION
TO EDUCATE AND TRAIN OURSELVES ON AN ONGOING BASIS
9. LEARN BY LISTENING TO YOUR PARTNERS
10. TRUE PARTNERSHIP IS THE GOURMET APPROACH TO ORGANIZATION