Model Curriculum Operations... · list, shipping bill/ Airway bill, Bill of lading, sample as delivery order, certificate of origin, industrial license, insurance document, etc for

Ground Operations Associate

Model Curriculum


(Options – GST Application, EXIM Documentation)

SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

LOGISTICS AIR CARGO GROUND OPERATIONS LSC/Q6101, V1.0 3


Certificate

CURRICULUM COMPLIANCE TO QUALIFICATION PACK - NATIONAL OCCUPATIONAL

STANDARDS

is hereby issued by the

Logistic Sector Skill Council of India

for the

Model Curriculum

Complying to National Occupational Standards of Job Role/ Qualification Pack: ‘Ground Operations Associate’ QP No. ‘LSC/Q6101 NSQF Level 3’

Date of Issuance: May 4h, 2019

Valid up to: May 4th, 2022 Authorised Signatory

*Valid up to the next review date of the Qualification Pack (Logistics Sector Skill Council of India)


TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 06

3. Annexure: Assessment Criteria 07


1

Ground Operations Associate CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Ground Operations Associate”, in the “Logistics” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Ground Operations Associate

Qualification Pack Name & Reference ID.

LSC/Q6101, v1.0

Version No. 1.0 Version Update Date 04-05-2019

Pre-requisites to Training

Diploma/ Class XII; candidate should have completed 18 years of age

Training Outcomes After completing this programme, participants will be able to: Compulsory:

• Examine cargo as per standards and follow all regulatory and security procedures

• Perform sorting and other activities before loading of cargo as per protocol

• Perform appropriate tasks for receival, storage and dispatch of imported cargo

• Comply to work place integrity, ethical and regulatory practices

• Manage workplace for safe and healthy work environment by following and ensuring compliance to regulatory and safety norms

Options:

• Inspect invoices for correct application of GST

• Plan and arrange cargo movement with appropriate documentation


2

This course encompasses 5 out of 5 Compulsory NOS (National Occupational Standards), 2 out of 2

Options of “Ground Operations Associate” Qualification Pack issued by “Logistics Sector Skill

Council”.

COMPULSORY NOS:

Sr. No.

Module Key Learning Outcomes Equipment Required

1 Introduction to Ground Operations Associate Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 10:00 Corresponding NOS Code Bridge Module

• Classify the components of Supply Chain and Logistics sector

• Detail the various sub-sectors and the opportunities in them

• Identify various activities in warehouse, port yard, land, ship and air transportation

• Explain job roles in air cargo

• Detail your job role as ground operations associate and its interface with other job roles

• Describe the various MHEs and equipment used ground operations

• Discuss the documentation requirements in air cargo operations

Teaching board, computer,

projector, video player or TV

2 Perform warehouse operations Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N6101

• Check details of cargo for destination and service terms

• Inspect cargo for packaging, weight etc as per standards

• Examine cargo for proper documentation and compliance with organizational guidelines

• Detail components of air cargo documentation for transportation

• Follow all regulatory compliance as per DGCA, IATA etc.

• Comply to all regulatory and security processes

Stationery, Personal Protective Equipment (PPEs), Enterprise Resource Planning (ERP), computer, printers, standard formats, SOP etc.

3 Preparing cargo for air transportation Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N6102

• Perform sorting of cargo as per best practices

• Perform activities necessary for custom clearance of cargo as per standards

• Administer scanning of cargo as per regulatory guidelines

• Explain temporary storage procedure till loading

• Arrange for storing of special cargo such as live animals, dangerous goods etc as per standards

• Transfer required documents to ramp operations department for cargo movement

Stationery, Personal Protective Equipment (PPEs), Enterprise Resource Planning (ERP), computer, printers, standard formats, SOP etc.

4 Arrange for dispatch

of import cargo

Theory Duration

(hh:mm)

• Detail activities required for receiving imported cargo as per best practices

• Detail tasks required for custom clearance of cargo

• Arrange for cargo movement from

Stationery, Personal Protective Equipment (PPEs), Enterprise Resource Planning


3

Sr. No.


20:00 Practical Duration

(hh:mm)

50:00

Corresponding NOS Code LSC/ N6103

customs area to storage area

• Perform sorting of cargo as per destination and customer details

• Examine scanning of cargo aaccording to guidelines

• Prepare all necessary documents as per procedure

(ERP), computer, printers, standard formats, SOP etc.

5 Maintain and monitor

integrity and ethics in

operations

Theory Duration

(hh:mm)


(hh:mm)

40:00

Corresponding NOS Code

LSC/ N9908

• Describe the concepts of integrity, ethics

• Detail the various regulatory requirements related to logistics industry

• Explain data and information security practices

• Identify corrupt practices

• Comply to regulatory requirements

• Practice code of conduct and etiquettes

• Document integrity and ethics violations

• Explain the escalation matrix for reporting deviation

Standard Operating Procedures (SOP), worksheets, computer, projector, printer, display board and markers.

6 Compliance to health,

safety and security

norms

Theory Duration

(hh:mm)


(hh:mm)

40:00

Corresponding NOS Code

LSC/ N9909

• Detail health, safety and security procedures in port terminals, CFS and ICD

• Implement 5S at workplace

• Inspect the activity area and equipment, for appropriate and safe conditions

• Identify unsafe working conditions

• Inspect adherence to standard operating procedures (SOP) while handling dangerous and hazardous goods

• Implement standard protocol in case of emergency situations, accidents, and breach of safety

• Document health, safety and security violations

• Explain the escalation matrix for reporting deviation

Personal Protective Equipment (PPE), Material Handling Equipment (MHE), instructional material, safety guidelines, safety signs, computer, projector etc.

COMPULSORY NOS: Total Duration 340:00 Theory Duration 100:00 Practical Duration 240:00

Unique Equipment Required: Teaching board, computer, projector, video player or TV, Personal Protective Equipment (PPEs), Material Handling

Equipment (MHEs) like Forklift, Reach stacker, manual and battery operated pallet truck, SOP, barcode scanner, packaging

devices, packaging material, markers and stationery, etc..


4

OPTIONS (Optional to choose any or all or none) OPTION 1: GST Application

Sr. No.


1 Verify GST application

Theory Duration

(hh:mm)


(hh:mm)

50:00

Corresponding NOS Code LSC/N9906

• Differentiate location of service recipient and place of supply of services in GST application

• Determine classification of the transaction to apply the right CGST, IGST, and SGST

• Detail the rules and regulation in applying and reversing GST

• Discuss the details required for applying GST, such as GSTIN, PAN, email id, HSC code, SAC code, UIN number etc.

• Compute the applicable GST based on documentation

• Inspect invoice for availability of mandatory information relating to GST application

Laptop, MS office, ERP, stationery, worksheets, computer, projector, GST guidelines etc.

OPTION 1: Total Duration Theory Duration 20:00 Practical Duration 50:00

Unique Equipment Required: Laptop, MS office, ERP, stationery, worksheets, computer, projector, GST guidelines etc.

Option 2 EXIM Documentation

Sr. No.


1 EXIM Documentation

Theory Duration

(hh:mm)


(hh:mm)

50:00

Corresponding NOS Code LSC/N2131

• Analyse the cargo quantity, value, packing, labelling, weight, size etc to prepare the EXIM documentation checklist

• Review the Know Your Customer (KYC) and Goods and Service Tax (GST) details of the importer/ exporter including copies of invoice, purchase order, Statutory Declaration Form (SDF), packing list, shipping bill/ Airway bill, Bill of lading, as delivery order, certificate of origin, industrial license, insurance document, etc for correctness

• Describe the customs bond execution process for duty exempted items

• Prepare mandatory documentation in Indian Customs EDI System (ICES) for Bill of Lading, Airway Bill,

Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc.


5

Sr. No.


commercial invoice cum packing list, dock receipt, shipping bill, Bill of Entry etc.

• Inspect accuracy of number of packages, quantity, unit rate, total Freight on Board (FOB) / Cost, Insurance and Freight (CIF) value, etc.

• Prepare declaration of goods with necessary support documentation

• Prepare documentation for pilferage, damage etc.

• Detail the customs clearance process using customs brokers

• Process documentation in “Indian Customs Electronic Commerce/ ICEGATE” web portal

• Detail the payment processing required for customs clearance

• Detail documentation tracking procedure in the portals of customs, shipping lines, Directorate General of Foreign Trade (DGFT), Participative Government Agencies (PGAs) etc.

OPTION 2: Total Duration Theory Duration 20:00 Practical Duration 50:00

Unique Equipment Required: Laptop, MS office, ERP, stationery, worksheets, computer, projector, GST guidelines etc.

GRAND Total Duration Minimum Duration for the QP= __340_hrs_ Theory: 100 hrs Practical: 240 hrs Maximum Duration for the QP= 440 hrs Theory:_140 hrs Practical:_340 hrs__

Unique Equipment Required: Teaching board, computer, projector, video player or TV,

Personal Protective Equipment (PPEs), Material Handling Equipment (MHEs) like Forklift, Reach stacker, manual and battery operated pallet truck, conveyor, SOP, barcode

scanner, packaging devices, packaging material, markers and stationery, ERP, GST guidelines etc..

(This syllabus/ curriculum has been approved by Logistics Sector Skill Council)


6

Trainer Prerequisites for Job role: “Ground Operations Associate” mapped to Qualification Pack: “LSC/Q6101, v1.0” Sr. No.

Area Details

1 Description To deliver accredited training service, mapping to the curriculum detailed

above, in accordance with the Qualification Pack “LSC/ Q6101”

2 Personal Attributes

The job requires the individual to have strong communication skills,

presentation skills, measuring, evaluating and problem-solving skills.

He/she should be able to facilitate learning

3 Minimum Educational Qualifications

Graduate or Diploma/Class XII

4a Domain Certification

Certified for Job Role: “Ground Operations Associate” mapped to QP: “LSC/Q6101, v1.0”. Minimum accepted score is 80%

4b Platform Certification

Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q2601”. Minimum accepted score is 80%

5 Experience • Graduate with 5 years of experience in air cargo ground operations at a supervisory level

• Diploma/ Class XII with 7 years of experience in air cargo ground operations at supervisory level

• Should have good knowledge of EXIM documentation, customs procedures / forms, AAI regulation, IATA regulation, material movement and training of subordinates

• The trainer should have the ability to read write and communicate in vernacular language, Hindi and English


7

Annexure: Assessment Criteria

Assessment Criteria

Job Role Ground Operations Associate

Qualification Pack LSC/Q6101, v1.0

Sector Skill Council Logistics Sector Skill Council

Sr. No.

Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3 Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below)

4 Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training canter based on this criterion

5 To pass the Qualification Pack, every trainee should score a minimum of 70% in each NOS

6 In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack

Compulsory NOS

Total Marks: 500 Marks allocation

Assessment Outcomes

Assessment Criteria for Outcomes Total Marks

Out of Theory Skills

Practical

1. LSC/N6101 (Receive the cargo for air transportation)

PC1. receive the details of the cargo from the

shipper / customer

100

5 2 3

PC2. cross check the details of cargo,

destination and the service terms of the

organisation

5 2 3

PC3. check for air-worthiness of the cargo 5 2 3

PC4. ensure that the cargo is packed with

good material and is secure for transport 5 2 3

PC5. ensure all the cargo is labelled with

instructions / warning signs as per requirement 5 2 3

PC6. reject cargo if it is not properly packed

and may cause damage to other goods / aircraft 5 2 3

PC7. reject cargo if the weight of the cargo is

not properly determined 5 2 3

PC8. reject cargo if the air-worthiness of the

cargo is not as per standards (example:

improper packaging, pilferage, etc)

5 2 3

PC9. decide to reject the special cargo /

dangerous goods if it is not packed properly or

mandatory requirements are not adhered

5 2 3

PC10. not accept the cargo if the documentation

is not complete / inaccurate 5 2 3


8

PC11. decide to reject the cargo if the airline

does not serve the destination or due to not in

compliance with organization guidelines

5 2 3

PC12. prepare Airway Bill and handover a copy

to shipper 5 2 3

PC13. ensure the Airway Bill contains all

adequate information such as cargo details,

transportation charges, destination details, etc

5 2 3

PC14. document accurately the weight of cargo

for load planning purpose 5 2 3

PC15. pass the documents to load planning

department to determine and prepare load and

trim sheet

10 4 6

PC16. make note of and follow all the regulatory

compliance as per Directorate General of Civil

Aviation (DGCA), Bureau of Civil Aviation

Security of India and International Air Transport

Association (IATA)

5 2 3

PC17. follow all mandatory and regulatory

compliance processes and document them as

required

5 2 3

PC18. carry the identity cards and access cards

issued by the airport authority and produce them

whenever required for security purpose

5 2 3

PC19. adhere all security processes followed in

the airport 5 2 3

100 40 60

2. LSC/N6102 (Arrange for cargo to be loaded)

PC1. sort the bulk goods and send them for

packaging as per flight deck loading guidelines

100

10 4 6

PC2. sort the loose and lesser weight cargo as

per destination / sector 10 4 6

PC3. ensure all the cargo has appropriate

documents / labels required for transportation 5 2 3

PC4. weigh the individual cargo units and the

sorted cargo (combining all individual units) for

further packing

5 2 3

PC5. receive details of cargo for which custom

clearance to be carried out 5 2 3

PC6. coordinate with custom handling agents

for custom clearance of cargo 10 4 6

PC7. interact with custom broker and assist in

sharing required documentation for custom

clearance

5 2 3

PC8. arrange for cargo to be transferred from

the customs area to the storage location 5 2 3

PC9. ensure all the cargo is scanned /

screened as per regulatory guideline 10 4 6

PC10. ensure all custom clearance certificates

are obtained for export cargo 5 2 3


9

PC11. arrange for temporary storage of cargo

till loading of cargo in the flight 10 4 6

PC12. ensure there is no cargo mix up while in

storage 5 2 3

PC13. arrange for storing the special cargo

such as live animals, dangerous goods, etc as

per designated section and as per procedure

10 4 6

PC14. transfer all the required documents to

ramp operation department for movement of

cargo

5 2 3

100 40 60

3. LSC/N6103 (Arrange for dispatch of import cargo)

PC1. receive the details of the cargo to be

received with all necessary details such

as quantity, weight, type of cargo, etc

100

5 2 3

PC2. arrange for any special material handling

equipment (if applicable) 5 2 3

PC3. make note of any special cargo,

dangerous goods and their requirements 5 2 3

PC4. verify the cargo as per load sheet and

ensure all goods are received 10 4 6

PC5. interact with supervisor in case of missing

cargo 5 2 3

PC6. ensure that the cargo does not suffer

damage during transit and inform in case

of any damage found

5 2 3

PC7. coordinate with custom handling agents

for custom clearance of import cargo (if

applicable)

5 2 3

PC8. interact with custom broker and assist in

sharing required documentation for

custom clearance of import cargo

10 4 6

PC9. arrange for cargo to be transferred from

the customs area to the storage location

for dispatch

5 2 3

PC10. sort the goods as per destination and

customer details 10 4 6

PC11. ensure all the cargo is scanned /

screened as per regulatory guideline 5 2 3

PC12. ensure all custom clearance certificates

are obtained for import cargo 10 4 6

PC13. arrange for temporary storage of cargo

till dispatch of cargo to the customer 5 2 3

PC14. arrange for loaders to move the cargo

out of the storage area 5 2 3

PC15. prepare cargo out note and receive

receipt confirmation from the customer 5 2 3

PC16. use the organisation system and

software to prepare documentation 5 2 3

100 40 60


10

4. LSC/N9908 Maintain and monitor integrity and ethics in operations

PC1. refrain from indulging in corrupt practices 100 8 3 5

PC2. protect customer’s information and ensure acquired information is not used for personal advantage

8 3 5

PC3. protect data and information related to business or commercial decisions

8 3 5

PC4. sensitise the work force towards ethical behaviour in work place and performing job with integrity

8 3 5

PC5. conduct regular reviews and check reports for unethical behaviour and corrupt practices

8 3 5

PC6. consult senior management when in an ethical dilemma

8 3 5

PC7. report promptly all violations of code of ethics

8 3 5

PC8. dress up and conduct in a professional manner

8 3 5

PC9. communicate with clients and stakeholders in a soft and polite manner

8 3 5

PC10. follow etiquettes 7 4 3

PC11. check that that documentation with respect to operations is up to date and in accordance to the regulations

7 3 4

PC12. coordinate with regulatory authorities and assist in inspections and clearances

7 3 4

PC13. report any issues with regulatory compliance

7 3 4

100 40 60

5. LSC/N9909 Follow and monitor health, safety and security procedure

PC1. make note of all safety processes with reference to area of operation

6 2 4

PC2. wear all personal protective equipment (PPE) such as goggles, ear plugs, helmet, mask, shoes, etc. as applicable

6 2 4

PC3. follow organizational protocol to deploy action in case of signs of any emergency situation or accident or breach of safety

6 2 4

PC4. undertake periodical preventive health check ups

5 2 3

PC5. follow necessary standard operating procedures (SOP) and precautions while handling dangerous and hazardous goods

6 2 4

PC6. follow security procedures like green gate in port, customs area, factory security, etc.

6 2 4

PC7. comply with data safety regulations of the organisation

5 2 3

PC8. instruct the loaders / unloaders to follow standard safety procedures while handling hazardous / fragile cargo and to walk only on the designated pathway

6 2 4

PC9. recognise unsafe conditions and safety practices at the workplace and report it to concerned authority

6 2 4

PC10. implement 5S at workplace 6 2 4

PC11. inspect the activity area and equipment for appropriate and safe condition

6 2 4

PC12. check if stacking is done at defined height 6 3 3


11

and is not on the walk way

PC13. check if walk way is free from grease/ oil 6 3 3

PC14. check if emergency fire alarms, water sprinklers and smoke detectors are installed at all places

6 3 3

PC15. participate in fire drills 6 3 3

PC16. check if standard material handling procedure are being followed

6 3 3

PC17. check if cargo has passed security checks and report in case of any violation

6 3 3

100 40 60

Options

Option 2: EXIM Documentation

Total Marks: 100 Marks Allocation

Assessment Outcomes

Assessment Criteria for Outcomes Total Marks

Out of

Theory Skills

Practical

LSC/N2131 Prepare documentation for Export and Import process and EDI filling

PC1. obtain work requirement in discussion with the supervisor

100

3 1 2

PC2. obtain details about the quantity, value, packing, labelling, weight, size of the cargo

4 1 3

PC3. prepare a checklist of documents required for customs clearance

4 1 3

PC4. receive basic Know Your Customer (KYC) and Goods and Service Tax (GST) details of the importer including copies of invoice, packing list, shipping bill/ Airway bill, Bill of lading, etc.

4 1 3

PC5. obtain required documents such as delivery order, certificate of origin, industrial license, insurance document, certificate of origin, etc.

4 1 3

PC6. prepare checklist of documents required for clearance

4 1 3

PC7. obtain details about the quantity, value, packing, labelling, weight, size of the cargo and nature of cargo (liquid, hazardous chemicals, perishables, etc.)

4 1 3

PC8. receive basic KYC and GST details of the exporter/ shipper including destination country, shipment date, type of cargo, insurance details, etc.

4 1 3

PC9. obtain additional documents required as per customs regulation for dangerous goods, valuable items, etc.

4 1 3

PC10. receive documents required for clearance such as invoice, packing list, shipping declaration, purchase order, Statutory Declaration Form (SDF) as per the checklist

4 1 3

PC11. obtain the bonds to be executed 4 1 3


12

with the customs official for duty exempted items

PC12. prepare mandatory documents in Indian Customs EDI System (ICES) such as Bill of Lading, Airway Bill, commercial invoice cum packing list, dock receipt, etc.

5 2 3

PC13. prepare shipping bill, Bill of Entry (BoE) for export of goods

5 1 4

PC14. check invoice for accuracy of number of packages, quantity, unit rate, total Freight on Board (FOB) / Cost, Insurance and Freight (CIF) value, etc.

5 1 4

PC15. attach necessary documents for exports such as contract, Letter of Credit (LC), purchase order of the overseas buyer

4 1 3

PC16. prepare a declaration for goods carried in the vessel in case of imports

4 1 3

PC17. check the manifest for details of the cargo imported, quantity, details of discharge port-wise, etc.

5 2 3

PC18. pay the required duty and obtain a copy to be filed

4 1 3

PC19. coordinate with the Customs Brokers (CBr) and hand over the documents required for customs clearance

5 2 3

PC20. prepare documentation for special cases such as pilferage, damage of goods, etc. as required

5 2 3

PC21. upload the documents on the “Indian Customs Electronic Commerce/ Electronic Data Gateway (ICEGATE)” web portal

5 2 3

PC22. prepare payment requests and check for timely payments for processing shipments and customs clearance formalities

5 2 3

PC23. check the required customs and other related portals like shipping lines, Directorate General of Foreign Trade (DGFT), Participative Government Agencies (PGAs) etc. to track movement of submitted/approved documentation

5 2 3

100 30 70

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