Mobility Powerpoint presentation

BT in Dialogue BT in Dialogue 6 February 2003 6 February 2003

Mobility Mobility

Clive AnsellClive Ansell Group Strategy DirectorGroup Strategy DirectorGeof HaighGeof Haigh CTO MobilityCTO MobilityBrian WalsheBrian WalsheHead of Mobility and Security Head of Mobility and Security

Marketing, BT Ignite Marketing, BT Ignite Dave HughesDave Hughes Director Mobility,BT RetailDirector Mobility,BT Retail

Nicola RossiNicola Rossi Head of Industry Analyst RelationsHead of Industry Analyst Relations

BT in DialogueBT in Dialogue

Clive AnsellClive Ansell

Group Strategy DirectorGroup Strategy Director

Forward-looking statements – cautionForward-looking statements – caution Certain statements in these presentations are forward-looking and are made in reliance on the safe

harbour provisions of the US Private Securities Litigation Reform Act of 1995. These statements include, without limitation, those concerning: market and revenue growth opportunities; expectations regarding the benefits of mobility services, products and solutions, and plans for BT Mobility and development of its product portfolio; the benefits and availability of, and planned number of sites for BT Openzone; and the benefits of BT Ignite Mobile Solutions. Although BT Group believes that the expectations reflected in these forward-looking statements are reasonable, it can give no assurance that these expectations will prove to have been correct. Because these statements involve risks and uncertainties, actual results may differ materially from those expressed or implied by these forward-looking statements.Factors that could cause differences between actual results and those implied by the forward-looking statements include, but are not limited to: material adverse changes in economic conditions in the markets served by BT and its lines of business; future regulatory actions and conditions in BT’s operating areas, including competition from others in the UK and other international communications markets; selection by BT and its lines of business of the appropriate trading and marketing models for its products and services; fluctuations in foreign currency exchange rates and interest rates; technological innovations, including the cost of developing new products and the need to increase expenditures for improving the quality of service; prolonged adverse weather conditions resulting in a material increase in overtime, staff or other costs; developments in the convergence of technologies; the anticipated benefits and advantages of new technologies, products, services and solutions, including broadband, not being realised; the timing of entry and profitability of BT and its lines of business in certain communication markets; significant changes in market shares for BT and its principal products and services; to the extent that BT chooses to sell assets or minority interests in its subsidiaries, prevailing market levels for such sales; the re-integration of Concert; the outcome of the actuarial pension funding valuation as at December 31, 2002; and general financial market conditions affecting BT’s performance. BT Group undertakes no obligation to update any forward-looking statements whether as a result of new information, future events or otherwise.

February 4, 2003

BT Mobility:BT Mobility:Status & PlansStatus & Plans

Geof HaighGeof Haigh

CTO - BT MobilityCTO - BT Mobility

BT MobilityBT Mobility

• Why BT Mobility?Why BT Mobility?

• BT’s Vision for MobilityBT’s Vision for Mobility

• Products & Solutions for MobilityProducts & Solutions for Mobility

• BT Openzone: A New Public Data ServiceBT Openzone: A New Public Data Service

What is Mobility?What is Mobility?

• ““Telecommunications ServicesTelecommunications Servicesfor People who Move”for People who Move”

Why Mobility?Why Mobility?For BusinessFor Business

• An Enabler for Business AgilityAn Enabler for Business Agility– Supporting Mobile Workers & TeleWorkingSupporting Mobile Workers & TeleWorking

– More Flexible Use of Office SpaceMore Flexible Use of Office Space

– Reducing the Dead Time when TravellingReducing the Dead Time when Travellingand while Working Away from Officeand while Working Away from Office

• ““Work is What You DoWork is What You DoNot Where You Are”Not Where You Are”

The Enterprise

+ its Employees+ its Customers+ its Suppliers

Why Mobility?Why Mobility?For UsersFor Users

• A Convenience for UsersA Convenience for Users– Communication ServicesCommunication Services– When, Where and How you need itWhen, Where and How you need it– Supporting all kinds of User DevicesSupporting all kinds of User Devices– Spanning Fixed, Wireless and MobileSpanning Fixed, Wireless and Mobile

• ““Mobility is more than just Mobile”Mobility is more than just Mobile”

• Family• Friends• Work• Shops & Services• The Internet

Why is BT in Mobility?Why is BT in Mobility?

• BT has always been in MobileBT has always been in Mobile– Offering Integrated CommunicationsOffering Integrated Communications

to Enterprise customersto Enterprise customers– Using O2 as a mobile network supplierUsing O2 as a mobile network supplier

• BT is the UK leader in Wireless LANBT is the UK leader in Wireless LAN– Via BT Openzone.Via BT Openzone.

• BT is the largest UK provider of:BT is the largest UK provider of:– Fixed Communications ServicesFixed Communications Services– Integrated and Managed Network ServicesIntegrated and Managed Network Services

• Mobility is a natural service for BTMobility is a natural service for BT






““Any Time, Any Place, Any Service”Any Time, Any Place, Any Service”

BT: Connecting Your World CompletelyBT: Connecting Your World Completely

MyriadMyriadDevicesDevices

Applications & Applications & ContentContent

PersonalisedPersonalisedServices,Services,

Directories &Directories &IntelligenceIntelligence

ManagedManagedServicesServices

Myriad DevicesMyriad Devices

Processing Power

ScreenSizeor

MediaVolume

BandwidthRequired

2G Mobile

3G Mobile

WLAN & ADSL

Users will have a Growing Variety of User Devices…

BT aims to provide the Connectivity and Applications for All of these Devices.

In the Home, Office, Car, Hotel, Public Space or On the Move

GSM/3GMobile Access

Our Vision: Mobility for VoiceOur Vision: Mobility for Voice

WLAN inthe Home

Travelling

At Home

Away from Home

WLAN inthe Office

Away from Office

Around the Office

Enterprise Voice Network

(PABX or VoIP)

PSTN Network

Shared Address Book

Common Account

Single Number

One Voicemail ServiceCall Mobility

Internet

GPRS/3GMobile Access

Our Vision: Mobility for DataOur Vision: Mobility for Data

WLAN inthe Home

Travelling

At Home

Away from Home

Away from Office

Around the Office

Single Logon

Shared Personal Information

Multi-Network VPNs

At Hot SpotWLAN atHot Spot

ONE Message ServiceEmail + SMS + MMS + IM

WLAN inthe Office

BroadbandPublic Data

Network

Session Mobility

Common Account

Enterprise Data Network




• Products & Solutions for MobilityProducts & Solutions for Mobility– For EnterprisesFor Enterprises– For ConsumersFor Consumers


BT: Current Mobile ServicesBT: Current Mobile Services

• ‘‘Mobile Sense’Mobile Sense’– For ConsumersFor Consumers

• ‘‘Mobile Worker’Mobile Worker’– For Business UsersFor Business Users

• Enterprise Mobile ServicesEnterprise Mobile Services– For Large EnterprisesFor Large Enterprises

• And much more to follow...And much more to follow...

GPRS

GSM

SMS

• Voice Calls & Voicemail• Short Messaging• Mobile Internet• Enterprise Data Net

BT: Current BT: Current MobilityMobility Services Services

GPRS

Public & Private

WLAN

ADSL

GSM

SMS


• Internet• Enterprise Data Net

• Internet• Enterprise Data Net• Enterprise Voice Net

WLANextension

BT: BT: ManagedManaged MobilityMobility Services Services

GPRS

ADSL

GSM

SMS


• Internet• Enterprise Data Net

• Internet• Enterprise Data Net• Enterprise Voice Net

WLANextension

• Device Management

• Access Management

• Service & Profile Management

• Security

• Accounting

• Spend Analysis & Management

Public & Private

WLAN

ConvergenceConvergence

Build CapabilityBuild CapabilityDrive for Growth & acquisitionDrive for Growth & acquisition

Deliver againstprofit andrevenue targets

Deliver againstprofit andrevenue targets

2002/04 2003/05 2004/06

Mobile Service ProviderMobile Service Provider

Wireless LANWireless LAN

Applications and ContentApplications and Content

Mobility SolutionsMobility Solutions

Our Plan for MobilityOur Plan for Mobility


Our Product Strategy for MobilityOur Product Strategy for Mobility

Mobile Mobile OfficeOffice

MessagingMessagingInfo-Info-

tainmenttainmentLocation Location Based Based

ServicesServices

M-M-CommerceCommerce

Voice ConvergenceVoice Convergence

Data ConvergenceData Convergence

DevicesDevicesService Provider Service Provider

MVNOMVNO BT OpenzoneBT OpenzoneAgencyAgency

VerticalVerticalSolutionsSolutionsApplicationsApplicationsand Enablersand Enablers

HorizontalHorizontalSolutionsSolutions

FoundationsFoundations

BT MobilityBT MobilityPart of BT’s Overall Product Strategy...Part of BT’s Overall Product Strategy...

RemoteRemoteAccessAccess

& Mobile & Mobile AccessAccess MessagingMessaging

Location Location Based Based

ServicesServices

E & ME & MCommerceCommerce

Voice ConvergenceVoice Convergence

Data ConvergenceData Convergence

BroadbandBroadband PSTNPSTNPrivate NetworksPrivate Networks

DevicesDevicesService Provider Service Provider

MVNOMVNO BT OpenzoneBT OpenzoneAgencyAgency

Info-Info-tainmenttainment

““Connecting Your World Completely”Connecting Your World Completely”






The Extended Enterprise Data Network

EnterpriseDataNetwork


BT Mobile Office:BT Mobile Office:Data Mobility for the EnterpriseData Mobility for the Enterprise

Secure Remote Access

Office Applications

Enterprise Applications

Operational Applications

GPRS

WLAN

ADSL

Dial

BT: Secure Remote AccessBT: Secure Remote Access

• A Secure Remote Access solution:A Secure Remote Access solution:– Supporting:Supporting:

• Dialled accessDialled access

• ADSL accessADSL access

• Public & Private WLAN accessPublic & Private WLAN access

• and GPRS accessand GPRS access

– Using a common Secure InfrastructureUsing a common Secure Infrastructure• Based on IPsec VPNsBased on IPsec VPNs

• BenefitsBenefits– More Flexible WorkingMore Flexible Working– Less Dead TimeLess Dead Time


Multi Access• 802.11• GPRS• 3G• ADSL/SDSL• PSTN/ISDN

Security & AAA• Authentication• Accounting• Audit• PKI• VPN

BT: Enabling the Mobile OfficeBT: Enabling the Mobile Office

• Access to standardAccess to standardOffice ApplicationsOffice Applications

– Supporting all Mobile WorkersSupporting all Mobile Workers– Using any form of Remote AccessUsing any form of Remote Access– Via Laptop/Tablet PCs, PDAs and mobile Via Laptop/Tablet PCs, PDAs and mobile

phonesphones– With User Interface adapted to User’s deviceWith User Interface adapted to User’s device

• BenefitsBenefits– Less Office Space requiredLess Office Space required

Office Applications

• Email• Calendar• Address Book• GroupWare• Intranet• PC & PDA

Backup• File & Document

Servers• etc

BT: Enabling the Mobile EnterpriseBT: Enabling the Mobile Enterprise

• Extends your Enterprise Management SystemsExtends your Enterprise Management Systemsto support Staff away from their Officeto support Staff away from their Office

– Mobile Sales StaffMobile Sales Staff– Mobile Support StaffMobile Support Staff– Office Workers away from baseOffice Workers away from base– Working from HomeWorking from Home

• Benefits:Benefits:– Fewer HQ StaffFewer HQ Staff– Improved Quality viaImproved Quality via

Direct Data AccessDirect Data Access


Planned:• Mobile Siebel

(CRM)• Mobile SAP

(ERP)• +?

BT: Enabling the Mobile Work ForceBT: Enabling the Mobile Work Force

• Using Mobility to Improve your Operational Efficiency:Using Mobility to Improve your Operational Efficiency:– Fewer Visits to BaseFewer Visits to Base– Access to Enterprise Data when in the FieldAccess to Enterprise Data when in the Field– Online Diagnostics, Quality Checks & Asset ManagementOnline Diagnostics, Quality Checks & Asset Management

• Must be tied to Enhanced Operational ProcessesMust be tied to Enhanced Operational Processes

Operational Applications

DispatchMaintenance

ProvisioningDeployment

Etc.

An Enabled Mobile Worker in ActionAn Enabled Mobile Worker in Action

Dispatch & Delivery...Dispatch & Delivery...

09:00 Log on to system and download first job09:05 View first job and drive to destination09:40 Confirm delivery with customer signature09:45 Update system remotely and download

next job09:50 View next job and drive to destination

My Office is the Van



EnterpriseVoiceNetwork

EnterpriseVoiceNetwork

Empowering Work from HomeEmpowering Work from Homeand Corporate TeleWorkingand Corporate TeleWorking


Office Applications


ADSL

Voice Services & Voicemail

GPRS






Mobility for the ConsumerMobility for the Consumer

• Converged ServicesConverged Services– Adding Wireless & Mobile to existing Fixed ServicesAdding Wireless & Mobile to existing Fixed Services

• Complementary ServicesComplementary Services– Fixed & Wireless Services augmenting MobileFixed & Wireless Services augmenting Mobile– Mobile Services extending Fixed & WirelessMobile Services extending Fixed & Wireless

• Personalised ServicesPersonalised Services

• Integrated Customer Care & BillingIntegrated Customer Care & Billing– Single Point of ContactSingle Point of Contact– Single Itemised BillSingle Itemised Bill

Voice Activated Calling View Caller before answer Home, Work & Mobile Directory Unified Messaging by sight & sound Communities of Interest via IM MMS Storage & Scrapbook

Communications

Your Mobile WorldYour Mobile World

Download MPsStore Playlists

View TV Listings

View Video Trailers& Request download to TV or PC

Purchase& Download Comics

Entertainment

Check bank balance & transfer money.

Trade Stocks &Shares & Gambling

Pay for Parking, Tolls& Vending Machines

OtherMulti-Player Gaming

Timetables &book tickets

Check your houseis secure Navigation

Locate & booklocal restaurants

Location Based

Find out where your children are

Managing Work & Home -Managing Work & Home -The Balance in 2006The Balance in 2006

SOHO

For Work & Home Receive, Manage & Store

Calls & Messages in priority order.

Voice, SMS, Email& Fax Translation

View Voicemail like Email

Voice Control

Roaming Wireless Access

One Number SeamlessRoaming

Unified Communications & Messaging

Focus on managing Work & Home environments.

Flexible Easy to Use Personal

Range of Services to include Broadband and B-mode applications.

One: Single Point of Contactfor Customer Relationship Management

One: Integrated Bill for all services

Integrated Customer Care & BillingIntegrated Customer Care & Billing

Whose partner runs a small business from Home

A Residential PSTN customer

Who receives BT Mobile services via her Employer

Whose children buy a mobile phone & games via the Internet

1 user (mobile)within Enterprise

1 user(line)

2 users(email ids)

1 user (line)1 user (mobile)






Summary






BT’s Aims for MobilityBT’s Aims for Mobility

• One ServiceOne Service– Integrated Customer Service & BillingIntegrated Customer Service & Billing– Converged Products:Converged Products:

• spanning Fixed, Wireless and Mobile communicationsspanning Fixed, Wireless and Mobile communications– Complementary Products:Complementary Products:

• Fixed & Wireless supporting Mobile servicesFixed & Wireless supporting Mobile services• Mobile & Wireless supporting Fixed servicesMobile & Wireless supporting Fixed services

• EasyEasy– Easy to Install & ConfigureEasy to Install & Configure– Easy to UseEasy to Use

• SafeSafe– No RiskNo Risk– Family & Business FriendlyFamily & Business Friendly

… to Deliver Improved Convenience, Efficiency& Added Value to our Customers

ManagedServices

Family Solutions

SoHo Solutions

Small Business Solutions

Mobile Work Force Solutions

Solutions

Factory Solutions

Office Solutions

Etc.

Enterprise Software

Application Hosting

Secure VPNs

Applications

Advertising

Infotainment

Directories

Diary & Reminders

Email +SMS +MMS +IM +PP

Voice Mail

VPNs

Single Point of Contact for Customer Relationship ManagementIntegrated Bill

BT’s Role in Value ChainBT’s Role in Value Chain

Device Distributor Connectivity

Enterprise Networks

PSTN / ISDN

ADSL

WLAN

GSM/3G Mobile (SP)

GPRS/3G Mobile (SP)

Private Circuits

BT and the Mobile OperatorsBT and the Mobile Operators

• BT as a Mobile Service ProviderBT as a Mobile Service Provider– Using O2 as Mobile Network OperatorUsing O2 as Mobile Network Operator

• BT as a Supplier to Mobile OperatorsBT as a Supplier to Mobile Operators– BT Wholesale: for UK Mobile OperatorsBT Wholesale: for UK Mobile Operators

• Transmission & Network InfrastructureTransmission & Network Infrastructure• Radio Infrastructure Radio Infrastructure (e.g. Microconnect Distributed Antennas)(e.g. Microconnect Distributed Antennas)

• Turnover for 01/02 with UK Mobile Operators = £1,309mTurnover for 01/02 with UK Mobile Operators = £1,309m

– BT Ignite : for Mobile Operators across EuropeBT Ignite : for Mobile Operators across Europe• Network OutsourcingNetwork Outsourcing

• Call Centre OutsourcingCall Centre Outsourcing

• Mobile to Mobile VoiceMobile to Mobile Voice

• Roaming Interconnect for GSM, SMS & GPRSRoaming Interconnect for GSM, SMS & GPRS

BT BT OpenOpenzonezone::

Public WLAN:Public WLAN:

A New Form of Mobile Data AccessA New Form of Mobile Data Access

BT Openzone: A ReminderBT Openzone: A Reminder

• First to Market, launched August 2002First to Market, launched August 2002• Fast, Secure and Reliable Wireless Fast, Secure and Reliable Wireless

Broadband access ‘on the pause’ Broadband access ‘on the pause’ • Use with a Laptop or PDAUse with a Laptop or PDA

– Send/receive e-mails,Send/receive e-mails,– Surf the webSurf the web– Access corporate intranetsAccess corporate intranets

• 802.11b Wi-Fi wireless standard802.11b Wi-Fi wireless standard• Easy to Use ServiceEasy to Use Service• Flexible Payment Options Flexible Payment Options

Your Enterprise

The Internet

Wireless broadband access to...

Benefits for the Business TravellerBenefits for the Business Traveller

• High Speed Access in key High Speed Access in key locations locations

• Flexible WorkingFlexible Working

• Enables ResponsivenessEnables Responsiveness

• Saves TimeSaves Timeversus GPRS and Hotel Dial-upversus GPRS and Hotel Dial-up

• Saves MoneySaves Moneyover GPRS and Hotel Dial-upover GPRS and Hotel Dial-up

• Built in Security OptionsBuilt in Security Optionsusing IP VPNsusing IP VPNs

Business on the Move:Business on the Move:Fast Access at least Once per DayFast Access at least Once per Day

“The Email Sync. Challenge”

20 Mbytes within 20 minutes!

Using Mobile Network (indoors):

= 100-150 minutes (GPRS - now)

= 50-75 minutes (3G - next year)

Using WLAN hotspot:= 3-7 minutes (802.11b -

now)

= 1-2 minutes (802.11a - this year)

Positioning Wireless LANPositioning Wireless LAN

PSTN

ADSL

GSM

3GW

LAN

Public WLAN satisfies a need for• Higher speed data

services• At Key Locations,

away from home or office.ISDNGPRS

Mobility

Dat

a R

ate

Fixed MobilePaused

… complementary

to ADSL & GPRS/3G

What You NeedWhat You Needto Access BT Openzoneto Access BT Openzone

PCor

PDA

Windows XPWindows 2000Windows NTWindows 98Windows 95MacOSLinux

PocketPC

A BT Openzone Account:

• BT Subscriber

• Voucher• UK Credit

Card

In-built WLANor any WiFi

Network Interface Card

(NIC)

Standard Browser

Internet ExplorerNetscape Navigator

Account OptionsAccount Options

• BT SubscribersBT Subscribers– Subscribers can be Individuals or EnterprisesSubscribers can be Individuals or Enterprises

– Add Public WLAN to your existing BT SubscriptionAdd Public WLAN to your existing BT Subscription

– Itemised Charges are added to your existing Blue BillItemised Charges are added to your existing Blue Bill

• ““Pay As You Go” UsersPay As You Go” Users– Online Sign-onOnline Sign-on

– Purchasing Connect TimePurchasing Connect Time

– Using a VoucherUsing a Voucher

– Or a UK Credit CardOr a UK Credit Card

• Roaming UsersRoaming Users(Telia HomeRun now - (Telia HomeRun now - Others soonOthers soon))

– Like Roaming for Mobile Phone UsersLike Roaming for Mobile Phone Users

– Roaming Charges sent to User’s WLAN Service Roaming Charges sent to User’s WLAN Service ProviderProvider

Service Chargesdhfhsldfl lsdohwx 232309alkflakl kjckjsw bkjvcd2wjhdflokij lkjnvolkjn jnlk093kvnk kujvo 92409

Call Chargeskjhhf iiio 02840kjsdvkjhho jhf 9384-0sjdfkkj nbj 0978549lkahf ujh 709098

BT OpenzoneWireless broadband access

Voucher ID: dhfhsldfPasscode: l

Monthly Bill

BT Openzone: Coverage at January 2003BT Openzone: Coverage at January 2003

• Significant targets already reachedSignificant targets already reached• 80 sites now installed across UK80 sites now installed across UK• Roaming with 500 Telia Homerun Roaming with 500 Telia Homerun

sites across Europesites across Europe

Crown Copyright

BT PLC 272914 Ordnance Survey

• Includes:Includes:– Airports,Airports,– Stations,Stations,– Motorway Services,Motorway Services,– HotelsHotels– Conference CentresConference Centres

• BT Openzone Partners:BT Openzone Partners:– BAABAA– Welcome BreakWelcome Break– Hilton HotelsHilton Hotels

BT Openzone: Coverage PlansBT Openzone: Coverage Plans

• By Summer 2003,By Summer 2003,400 UK sites400 UK sites

• By Summer 2005,By Summer 2005,4000 UK sites4000 UK sites

• More Roaming PartnersMore Roaming Partnerscovering sites across:covering sites across:

– EuropeEurope– North AmericaNorth America– AsiaAsia

“Wherever the Road Warrior Stops”

BT Openzone: User Base at January BT Openzone: User Base at January 20032003• Over 1,000 business customers now using the service Over 1,000 business customers now using the service

from more than 45 major UK companiesfrom more than 45 major UK companies

Extending the User BaseExtending the User Base

• Current Phase:Current Phase:– Assisting the corporate user to drive Assisting the corporate user to drive

new businessnew business

– Leveraging site partner relationshipsLeveraging site partner relationships

• Next Phase:Next Phase:– Supporting medium sized businesses Supporting medium sized businesses

and professionalsand professionals

• End Goal:End Goal:– Supporting ConsumersSupporting Consumers

including Media Upload & Downloadincluding Media Upload & Download

Future Innovation?Future Innovation?

• Converged Communications solutionsConverged Communications solutions– Fixed Lines, LAN, WLAN and MobileFixed Lines, LAN, WLAN and Mobile

• Integrated Public/Private WLANIntegrated Public/Private WLAN• Thousands of HotspotsThousands of Hotspots

• Additional WLAN TechnologiesAdditional WLAN Technologies

– Bluetooth, 802.11a, 802.11gBluetooth, 802.11a, 802.11g

• Session MobilitySession Mobility

– With Persistence and Handover With Persistence and Handover

• On Train Services???On Train Services???

In SummaryIn Summary

• Rollout on trackRollout on track• Exciting strategic partnerships in placeExciting strategic partnerships in place• Growing usage and growing Growing usage and growing

customer basecustomer base

BT Openzone – BT Openzone – central to your wireless futurecentral to your wireless future

Thank YouThank You

Brian WalsheBrian Walshe

BT Ignite BT Ignite

Mobile Solutions Progress and OutlookMobile Solutions Progress and Outlook

What you will see, hear and feel….What you will see, hear and feel….

• Positioning - as a solutions design and service providerPositioning - as a solutions design and service provider

• Our competitive advantages- customer insight and depth of Our competitive advantages- customer insight and depth of customer service and support customer service and support

• Case Studies - MOD and UnileverCase Studies - MOD and Unilever

• Partners - Key Mobility PartnersPartners - Key Mobility Partners

• Mobile Operator PropositionsMobile Operator Propositions

PositioningPositioning

• BT create and deliver IT Services and Solutions through BT IgniteBT create and deliver IT Services and Solutions through BT Ignite

– focus is on European multi-national corporatesfocus is on European multi-national corporates – our customers choose us to deliver because we have the our customers choose us to deliver because we have the

following skills and experience:following skills and experience:

• systems integrationsystems integration– MOD

• solutions designsolutions design– European utility company

• service delivery service delivery – Unilever

Our Competitive advantagesOur Competitive advantages

• Global account management– over 8,000 ICT professionals in 12 European Countries Plus US and Asia– broad and deep understanding of customers’ business

• Security, IT Governance,KM,Regulatory constraints • ie Abbey National account evolution

• Established customer base– 80 of FTSE 100– 19 of top 20 UK headquartered financial institutions

• Cross selling opportunities and strength in managed solutions/strategic sourcing

– 3,400 corporate customers

• Experienced delivery of solutions and value-add services– Platform with connectors to enterprise applications– Consulting Capability– Security-CERT membership

+PSTN / ISDN /

RADIUS

username

**********

BTnetBusinessPort

RLI

MODMODGPRS

Unilever - Key FactsUnilever - Key Facts

• Contract signed 4 November 2002 - one of the largest Contract signed 4 November 2002 - one of the largest ever outsourcing contracts in UK corporate historyever outsourcing contracts in UK corporate history

• Worth 1 billion Euros over 7 years to manage and develop Worth 1 billion Euros over 7 years to manage and develop the company's entire global communications infrastructurethe company's entire global communications infrastructure

• Unilever appointed BT as their exclusive network provider Unilever appointed BT as their exclusive network provider for 5 years and preferred supplier for a further 2 yearsfor 5 years and preferred supplier for a further 2 years

• BT will acquire 20 million Euros of assets, up to 250 BT will acquire 20 million Euros of assets, up to 250 people and all the existing supplier contracts (circa 200)people and all the existing supplier contracts (circa 200)

• BT will provide Unilever with all voice, data and mobile BT will provide Unilever with all voice, data and mobile communications in 90 countriescommunications in 90 countries

Unilever - why BT• Unilever said BT had the best owned coverage, and partnerships in

areas where its network does not reach

• Unilever's primary cost savings will come from not having to manage all of these supplier relationships

• "We believe someone like BT would be far better optimising these quality and cost concerns than we would," said Martin Armitage, head of Unilever's Global Infrastructure Organisation (GIO)

• Armitage said: "To achieve our path to growth strategic objectives it is essential that Unilever has a high quality and cost effective global network. We look forward to working with BT as it uses its technical expertise and global knowledge to oversee our existing network and introduce appropriate new technology, while driving down costs."

Unilever - Rollout Plan•500 service blocks supporting 270,000 Unilever

staff in 180 countries

•2,200 routers, 600 PBXs, 27,000 mobile, 4,000 data connections in 96 countries

•Country by country “take-on” approach agreed

•Truly collaborative rollout between BT and Unilever

•Cultural change and adaptation

•Program integral to success

Some key mobility partnersSome key mobility partners

- Voice Integration and Unified Messaging- Security Infrastructure

- Wireless LAN platformsService Provider, Mobile Voice

Workforce Management Solutions

Mobile Data Partner

MNO Carrier Services PropositionsMNO Carrier Services Propositions

• Mobile to Mobile VoiceMobile to Mobile Voice– routing platform to 77 mobile operators in Europerouting platform to 77 mobile operators in Europe

• Increases revenues from inbound roamers through CLI provision Increases revenues from inbound roamers through CLI provision back to their home networks back to their home networks

• Increase revenues from outbound roamers answering the call Increase revenues from outbound roamers answering the call

• RoamingRoaming– Roam GPRSRoam GPRS

• IP interconnect between mobile operators for GPRS roaming, IP interconnect between mobile operators for GPRS roaming, potential for 3G services as wellpotential for 3G services as well

• 15 agreements in place15 agreements in place

– Roam ConnectRoam Connect• voice roaming and inter operator SMSvoice roaming and inter operator SMS• trials to prevent SMS spam in placetrials to prevent SMS spam in place