DSScorp.com | DSSDataCenter.com Business Confidential August 16, 2015 DSScorp.com | DSSDataCenter.com Business Confidential Mobility Management in Healthcare: aka MDM,BYOD, mHealth HDI Susquehanna Valley Chapter Executive Forum Holy Spirit Healthsystem October 11, 2013
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Mobility Management in Healthcare: MDM, BYOD, mHealth
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DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015 DSScorp.com | DSSDataCenter.com Business Confidential
Mobility Management in Healthcare: aka MDM,BYOD, mHealth
HDI Susquehanna Valley ChapterExecutive Forum
Holy Spirit HealthsystemOctober 11, 2013
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015 DSScorp.com | DSSDataCenter.com Business Confidential
William “Buddy” GillespieBoard Member and Chair Business, Health Outcomes & HIE
Improves– Quality of patient care– Productivity– Communications– Collaboration
Staff and Clinicians are BYOD’ing
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
HITECH - MU Timeline
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Click to edit Master title styleThe Healthcare IT LandscapeHIMSS Survey
Driv
ers
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Click to edit Master title style
1. Performance Measurement2. Population Health Management3. ACOs and Care Coordination Tools4. Care Management Transitions5. Decision Support6. Privacy and Security7. Private vs. Public HIEs8. Imaging9. Mobile Health10. Personalized Medicine
2013 Top 10 Trends in Healthcare IT
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth – Goes ViralClinical Mobility Spreading– New Devices, New Apps, Sprawling– Basic Devices– Mobile Medical Devices/FDA Approval– Wide-Spread Adoption– Impact Across Patient Care
• Nursing• Homecare/Hospice• Physicians• Patients/Consumers• LTC/Nursing Home
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth – ChallengesSlippery Slope-BYOD– Multiple OS– No Downtime Acceptable
–Help Desk Overloaded– Loss or Theft– Breach of PHI
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth - ChallengesManagement of Mobile Devices– Increased Complexity– Higher Risk(s) of PHI Breach– Strain on IT Infrastructure and IT
Resources
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth - ChallengesSolution– Develop and Implement a
comprehensive Mobility Management Policy, Software and Procedures which should address:• Security• Device• Mobile Apps• Policy• Support
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Mobile Device Management
“Enterprise mobile device management (MDM) software is:
– (1) a policy and configuration management tool for mobile handheld devices (smartphones and tablets based on smartphone OSs), and
– (2) an enterprise mobile solution for securing and enabling enterprise users and content.
It helps enterprises manage the transition to a more complex mobile computing and communications environment by supporting security, network services, and software and hardware management across multiple OS platforms and now sometimes laptop and ultra books. This is especially important as bring your own device (BYOD) initiatives and advanced wireless computing become the focus of many enterprises. MDM can support corporate-owned as well as personal devices, and helps support a more complex and heterogeneous environment. “
Source: Gartner (May 2013)
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Click to edit Master title styleGartner Healthcare Hype Cycle
MDM
BYOD
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Mobile Device Management –Software Market
Source: Gartner (May 2013)
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Mobile Device Management –Software Market
MDM Software Evaluation Criteria– Ability to Execute– Vision– Technical– Business
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Mobility – Security Risk81 percent of hospitals store PHI on mobile devices:– 50 percent have no MDM in place
Source: Ponemon Institute
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Mobility – Security RiskEncryptionMalwareOutside of Enterprise ControlBreach Outcome:– Impact to Reputation– Avg Cost $ 2 m per Breach
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
MDM
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth – IT StrugglesImpact to IT– VDI– Service Levels– Increased Bandwidth– Carrier Networks
• Higher Costs• Reduced Security
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth – IT CostIncreased Cost- per the Aberdeen Research Group
– $ 170k per year for every 1k mobile devices– Service Desk/Staff Time– MDM Software– Security Breach– Programming Mobile Apps
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth – Best PracticeStrong and Enforceable Policy– Security, Use, Support and Consequences
MDM SoftwareCustomer EducationOngoing Evaluation of Wireless CarriersAllow for Expansion to Meet Demand– Infrastructure– Help Desk
Stay-Tuned to Trends in BYOD Marketplace
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth – Industry Views
“Mobile devices not just for Facebook, they are poised to revolutionize healthcare”
-Steve Ranger, UK editor of TechRepublic
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
mHealth – Industry Views
“Research by analyst Ovum found that 17.6 percent of the employees it surveyed had already been provided with a tablet by their employer, up from 12.5 percent in 2012: but of the respondents who owned a tablet themselves, 66.7 percent used that device at work.”
-Richard Absalom, analyst for consumer impact technology at Ovum
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015
Customer Service Week
BYOD
DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015