Mobility and City Streets: Innovation in Service Operations by Chaitanya Kanuri

Innovation in Service OperationsPublic private collaboration for service provision

Urban mobility in India

Urban mobility in India

• Total number of registered motor vehicles has grown seven-fold in the last two decades

• Only 11 percent of all Indian households own cars, but 60 percent of these households are concentrated in cities

• High proportion of car ownership in Lucknow (23% two wheelers, 26% cars)

• Additionally, there are issues of road safety and the environment

6%Mode share of buses

63%Mode share of two-wheelers

The solution?

Enable transition from private vehicle usage to public transport and shared mobility

Public private transport services

PUBLIC PRIVATE

CapacityCoverage

Affordability

FlexibilityConvenience

Comfort

• Extend network coverage of public transport

• Connect the last-mile to and from public transport

• Improve service levels and quality

• Make visible networks of informal public and intermediate para transit

• Build in efficiencies using data analytics

Extend/supplement network coverage

• Bike rental drop-off and pick-up points extend metro service 10kms east, to key employment centre

Extend/supplement network coverage

• Bike rental drop-off and pick-up points extend metro service 10kms east, to key employment centre

• Carpool services effectively increase network length by 35kms

Extend/supplement network coverage

• Bike rental drop-off and pick-up points extend metro service 10kms east, to key employment centre

• Carpool services effectively increase network length by 35kms

• Can public-private transport extend coverage to peri-urban areas?

• Can public-private transport serve low-demand schedules?

Last mile connectivity

B B

First-mile Last-mileTransit

Trip

Improved service quality

Shuttle bus services with assured seating, trip planners with zero wait time, mobile ticketing platforms

Make informal transport networks visible

Digital Matatus project from Nairobi, Kenya

Models of public private transport service provision

Physical integrationKiosks or integrated services at

transit stations

App integrationAllow users to access other

mobility apps through your app

Service level arrangementNew mobility service providers

are contracted to provide PT services

STation Access and Mobility Program (STAMP)

STAMP Initial Impacts

Almost 20,000kms served by two shared mobility services during pilot operations for six weeks

Supported the ideation and development of proof of concept for an on-demand, shared, electric auto rickshaw service

Developing a comprehensive signage and wayfinding system for pilot transit station, including interactive navigation consoles for commuters

Working with transit agency for the integration of mobility services in the station area

STAMP Initial Impacts

Thank you