Source: “13th Annual POS Benchmarking Study,” Boston Retail Partners, 2012 Base: 500 North American retailers For more information and to read the full report, “Real-Time Retailing in the Age of Big Data,” visit www.sap.com/360customer Leading retailers will use big data and mobility to engage with consumers in real time. Mobile loyalty identification: % 52 Mobile coupons, specials and promotions: % 52 30 % OFF ALL ITEMS SPECIAL TODAY $ 5.00 Share with a friend via email/social networking sites: % 40 www OFF (percent of retailers indicating which mobile-facing capabilities they intend to implement in the next two years that will require real-time insights and execution)