Mobile Banking Emerging Trends

Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved.Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved. 1

Vishal JainVersion 01a, 17 March 2010

Mobile Technology

Emerging Trends: Banking and Financial Services

Presented at the Indian Business Chamber of Luxembourg


Personal Banking as we know

Source: www.cartoonstock.com Copyright

http://www.cartoonstock.com/


Mobile Managing your Money and More

1 2 34 5 67 8 9* 0#

Stock tips, news feeds, balance alert

Trade confirmation, portfolio enquiry

Transaction alert

Bill reminder, pay bills, transfer funds

Buy grocery, pay using your phone

Book your ticket, travel with a bar coded ticket on phone

All body sensesiseeihearIsmellitouchItalk


Forecasts

Source: Edgar, Dunn & Company

KPMGGSMAJuniper

Research

Gartner

2011

Mobile Money Transfer Market

$21 Billion

2012

Mobile Money Market

$5+ Billion

2014

Mobile Money Transfer Market

$65 Billion

ABI Research

Frost & Sullivan

2013

Mobile Money Market (Western Europe)

€4-5 Billion

2011

Mobile Payments

103.9 Million users

Juniper Research

GSMA & EDC

2015

Mobile Wallets

1.4 Billion users

2011

Mobile Banking

816 Million users37 Billion transactions

2015

Mobile Commerce

$119 Billion


The imperative

Source: TowerGroup Source: ITU

• 960 million mobile subscribers in Europe • Forrester - By 2014, nearly 40% of consumers in Western Europe will be tapping into

the web via their mobile phone• ITU - the number of mobile cellular subscriptions globally to reach five billion this

year• IDC - world's mobile worker population will pass the one billion mark this year and

grow to nearly 1.2 billion people - more than a third of the world's workforce - by 2013

• Eurostat – around 30% of women and 35% of men in the EU region used the internet banking (exception being Nordic, Lux and Estonia – 65%+ users)

• IMS Research - Smartphone shipment growth is expected to accelerate in the future at a CAGR of 24.5% between 2010 and 2015

Source: Eurostat, 2008


So what is mobile technology in banking and financial services

• Transactions & Queries• Account related requests• Portfolio Management• Fund Transfer• Card services• Statements• Quotes/Feed• ATM/Branch Search

Banking

Payments

• P2P and P2M payments• Remittance• Mobile wallet transfers• Mobile airtime top-up• Utility Bill payments

---BANK---Are you sure you want to transfer USD 50 to Navin?

Send TPIN to confirm

---BANK---Are you sure you want to transfer USD 50 to Navin?

Send TPIN to confirm

Commerce

• Rail/Bus/Air Ticketing• Shopping• Movie/Match/Event Ticketing• Merchant payments• Loyalty coupons


Why is mobile technology different


Does it stick together

Merchant

Telecom Operator

Bank

Financial Institution

Government

Mobile Application Platform

SMS

NFC

App

Browser


Are we ready

Clarity of regulationsMonetisation on

existing infrastructureAML/KYC Concerns Legacy Infrastructure

Consumer Attention Affordable Data PlansCross Industry

Partnership

Tight Capital

Mature technology

Mobile Banking

Mass ScaleAdoptio

n


So who is doing what

MVNO +

Mobile Financial Services

IndependentMobile

Financial Services

Financial Network

RetailNetwork

TelecomNetwork

BankNetwork

Device/ancillary Manufacturers


Internet

Emerging Technology Landscape

Emerging Developed

Unbanked

Banked

NFC

ATM+

Internet+

Branch

MobileUI

SMS

SMS

Agents

SMS

MobileUI

ATM

Branch

SMSMobile

UI

Agents

Focal touchpoint Secondary


Drivers for adoption

Emerging Developed

Unbanked

Banked • Affluence

• Convenience

• Cost of delivery


• Mainstream

• Security

• Speed

• Viability

• Security

• Convenience

• Convenience


• Usability


Zylog

• Founded in 1995• Listed in India (NSE/BSE)• Located in 13 countries and

working with customers in 20 countries

• Headquartered in Edison, NJ

• USD 410 million (FY11)• Large Investors – Sundaram

BNP Paribas, UTI Ventures• 50% of revenues from banking

and telecom• Top 10 customers contribute

40% of revenue

• 3600 Professionals• 150+ mobile computing team• ISO 9001 certified and SEI-

CMMI Level 4/5 Standard

Ranked 68 amongst the Top 500 Indian IT companies

• First to demonstrate wireless solutions in the Middle East in 2000• 10 years of experience in mobile deployment for banking and financial services• Bank.Companion – Zylog’s proprietary end to end mobile platform available in North America,

Europe and Asia• Live in 40 Banks and Financial Institutions, 10+ government establishments, 10+ media houses,

20+ large enterprises, 10 telecom operators• Exclusive partner of Dubai e-government for Wireless Enabling of all the Government

Departments in the UAE• Working with the top 3 banks in our installed markets• Around a million users are currently subscribed to our mobile platform


Contact Information

Europe Headquarters

271-273 King Street, II Floor

London House, Hammersmith

London W6 9LZ

Phone: +44 (0) 20 8846 9922

Web: www.zylogsystems.co.uk

Development Centre 155, Thiruvalluvar SalaiKumaran Nagar, SholinganallurChennai, India 600 119Phone: +91 44 3915 7000

Asia Pacific Headquarters#13-09 Ngee Ann City Tower B391B Orchard RoadSingapore 238874Phone: +65 6238 1401

Global Headquarters85 Lincoln HwyEdison, New JerseyUnited States, 08820Phone: 732-549-9770

Thank You

Q&AVishal Jain

Regional Manager

Banking & Financial Services

[email protected]

+44 (0) 75 0732 9407

mailto:[email protected]

Mobile Banking Emerging Trends

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