Page 1 of 16 mÙkjk[k.M xz keh.k cSa d ¼iz k;ks td: Hkkjrh; LVs V cS a d½ Uttarakhand Gramin Bank (Sponsored by State Bank of India) izz /kku dk;kZ y;% 18 U;w jks M] ns gjknw u] 248001 bZ&es y % [email protected]Qksu%&0135-2710660]2710661 QSDl% 0135&2710662 TENDER FOR AMC OF COMPUTER HARDWARE ITEMS Uttarakhand Gramin Bank, Head Office, 18- New Road Dehradun invites sealed tender on item rate basis from interested vendors for On- Site Comprehensive Annual Maintenance Contract of Computer Hardware Items installed at different Branches & Offices across Uttarakhand state (Annexure-C). Details of tender are as under. 01. The offer will be in Two Parts i.e. Technical bid, containing Technical information & Commercial bid, containing commercial information as under: - i) First part i.e. technical bid, Should be submitted in separate sealed envelope duly super-scribed as "Technical bid for AMC of Computer Hardware ” as per Annexure A,B,C,D enclosed. ii) Second Part i.e. commercial bid, Should be submitted in separate sealed envelope duly super-scribed as "Commercial bid For AMC of Computer Hardware” as per Annexure E enclosed. Both the bids shall be enclosed in another sealed envelope super-scribed as “Tender for AMC of Computer Hardware” & the address of the Bidder should be mentioned in the left bottom side of each of the envelope with phone number & valid Email ID and it must reach to– General Manager, Uttarakhand Gramin Bank, Head Office 18 New Road, Dehradun, Uttarakhand up to 22.06.2018 till 5:00 p.m. Any Bids received thereafter will not be entertained. 02. Scope of work: The on-site Comprehensive AMC shall consist of preventive and corrective maintenance of the Computer Systems/ machines at the different Branches and offices of the Bank located in 13 districts of Uttarakhand from 01.07.2018 to 30.06.2019. It will cover Computer Hardware, Printers, Scanners, Software/O.S. installation, existing LAN setup and other peripherals etc. The vendor once in a quarter will perform preventive maintenance of all machines and the service reports will be duly signed by concerned Bank officials. At the time of submitting invoice for payment, the copy of the service reports are to be submitted. The estimated quantity of hardware items are mentioned in Annexure –E, it may vary from 8 to 10% at the time of contract or even during the period of AMC which may be included or excluded from the list and the location of the computer hardware may also be changed. The AMC vendor shall include or exclude these items under the AMC on being informed by the Bank. The Annual Maintenance Contract will be valid for a period of one year from 01.07.2018 to 30.06.2019 It shall however be renewable for maximum 2 years at the same rates and conditions as per satisfactory services rendered by the VENDOR at the sole discretion of the Bank 03. Amendment To Tender Documents: The Bank may modify any of the terms & conditions at its sole discretion. The amendment/ corrigendum, if any, will be displayed on bank’s website. In case of any amendment, the Bank at its discretion may extend the cutoff date for submission of bid. 04. Technical Offer/ Bid The Technical bid (Annexure A,B,C,D) must be made in an organized & structured manner, duly indexed with each page serially numbered & appropriately binded, keeping check list at the top. It should be completed in all aspects & contain all the information asked for, Except Price Information. 05. Commercial Offer/ Bid The commercial bid (Annexure E) should contain relevant price information & the rates should be quoted in Indian rupees only. The Rates quoted should be Excluding Tax. 06. Erasures Or Alterations: Insertions, post scripts additions & alterations shall not be valid unless confirmed by the Vendor’s signature & stamp.
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Page 1 of 16
mÙkjk[k.M xzkeh.k cSad
¼izk;kstd: Hkkjrh; LVsV cSad½
Uttarakhand Gramin Bank (Sponsored by State Bank of India)
TENDER FOR AMC OF COMPUTER HARDWARE ITEMS Uttarakhand Gramin Bank, Head Office, 18- New Road Dehradun invites sealed tender on item rate basis from interested
vendors for On- Site Comprehensive Annual Maintenance Contract of Computer Hardware Items installed at different
Branches & Offices across Uttarakhand state (Annexure-C). Details of tender are as under.
01. The offer will be in Two Parts i.e. Technical bid, containing Technical information & Commercial bid, containing
commercial information as under: -
i) First part i.e. technical bid, Should be submitted in separate sealed envelope duly super-scribed as "Technical bid for
AMC of Computer Hardware ” as per Annexure A,B,C,D enclosed.
ii) Second Part i.e. commercial bid, Should be submitted in separate sealed envelope duly super-scribed as "Commercial
bid For AMC of Computer Hardware” as per Annexure E enclosed.
Both the bids shall be enclosed in another sealed envelope super-scribed as “Tender for AMC of Computer Hardware” &
the address of the Bidder should be mentioned in the left bottom side of each of the envelope with phone number & valid
Email ID and it must reach to– General Manager, Uttarakhand Gramin Bank, Head Office 18 New Road, Dehradun,
Uttarakhand up to 22.06.2018 till 5:00 p.m. Any Bids received thereafter will not be entertained.
02. Scope of work:
The on-site Comprehensive AMC shall consist of preventive and corrective maintenance of the Computer Systems/
machines at the different Branches and offices of the Bank located in 13 districts of Uttarakhand from 01.07.2018 to
30.06.2019. It will cover Computer Hardware, Printers, Scanners, Software/O.S. installation, existing LAN setup and other
peripherals etc. The vendor once in a quarter will perform preventive maintenance of all machines and the service reports
will be duly signed by concerned Bank officials. At the time of submitting invoice for payment, the copy of the service
reports are to be submitted. The estimated quantity of hardware items are mentioned in Annexure –E, it may vary from 8 to
10% at the time of contract or even during the period of AMC which may be included or excluded from the list and the
location of the computer hardware may also be changed. The AMC vendor shall include or exclude these items under the
AMC on being informed by the Bank.
The Annual Maintenance Contract will be valid for a period of one year from 01.07.2018 to 30.06.2019 It shall however
be renewable for maximum 2 years at the same rates and conditions as per satisfactory services rendered by the VENDOR
at the sole discretion of the Bank
03. Amendment To Tender Documents:
The Bank may modify any of the terms & conditions at its sole discretion. The amendment/ corrigendum, if any, will be
displayed on bank’s website. In case of any amendment, the Bank at its discretion may extend the cutoff date for
submission of bid.
04. Technical Offer/ Bid
The Technical bid (Annexure A,B,C,D) must be made in an organized & structured manner, duly indexed with each page
serially numbered & appropriately binded, keeping check list at the top. It should be completed in all aspects & contain all
the information asked for, Except Price Information.
05. Commercial Offer/ Bid
The commercial bid (Annexure E) should contain relevant price information & the rates should be quoted in Indian rupees
only. The Rates quoted should be Excluding Tax.
06. Erasures Or Alterations:
Insertions, post scripts additions & alterations shall not be valid unless confirmed by the Vendor’s signature & stamp.
The selected bidder shall indicate the authorized signatories who would correspond with Bank in regard to the obligations
under the contract. The selected bidder shall submit at the time of signing the agreement a certified copy of the resolution
of their board, authenticated by the company secretary, authorizing an official(s) of their to discuss, sign agreements, raise
invoice, accept payments & also to correspond.
08. Other Terms & Conditions to Bidders
The Vendor must have at least two direct offices in Uttarakhand for fast and effective service support and
the vendor must have at least two qualified Service support engineers at each office above.
The vendor must have at least 5 years’ experience in which minimum 03 years in Uttarakhand, in providing
Annual Maintenance directly to Commercial Banks/ Financial Institutions/ State or Central Government
Departments, handling over 1000 computers / peripherals. Copies of work order needs to be enclosed.
The vendor must have at least one OEM authorization from reputed desktop and server manufacturer. Copy
of authorization form needs to be enclosed.
The vendor should submit an ISO 9001/20000 quality standard certificate in respect of rendering of I.T.
services. Copies of certificate needs to be enclosed
The vendor must have an average annual turnover of Rs 05 crore in IT related sale and services (As per last
three years’ Audited Annual Financial Statement/Income tax returns - to be enclosed).
The vendor will have to deploy at least 13 dedicated resident service engineers for the bank in their role in
different location in the state of Uttarakhand and vendor will have to provide a list of engineers who will
perform the job along with their resume and qualifications .Copy of supporting documents to be enclosed.
The vendor will have to deploy 02 service coordinators, one each at Head office Dehradun and Regional
office Haldwani.
The Bank shall be under no obligation to accept the lowest or any other offer received in response to this
tender notice & shall be entitled to reject any or all offers without assigning any reason whatsoever. Bank
will not be obliged to meet & discuss with any bidder &/or listen to any representations once their offer/
bid is rejected. Any decision of Bank in this regard shall be final, conclusive & binding upon the bidders.
Maintenance work should be carried out once in a quarter at each site & the same should be properly
recorded under authentication of the Bank’s Branches in the form of a “service report”.
Beside preventive maintenance, any breakdown call for support shall have to be attended by the selected
Vendor within 01 day (Response time). The defective hardware (except server) if any, should be on site
repaired / replaced & the hardware should be put back to operation within 03 days of reporting the defects
(Resolution time). In case of failure of server and LAN in any branch, alternative arrangement will be
made by the vendor to run the branch within 24 hours of reporting of server/LAN failure.
If the selected Vendor does not commence the rectification either by repair or replacement of such
hardware & puts back the hardware into regular operation within 03 days, penalty at the rate of Rs. 100/-
per day per hardware from the date of reporting of defect will be imposed & the same will be deducted
from the AMC charges. Non availability of spares/ components will not be accepted as a reason for
waiving of penalty towards delay in rendering prompt service.
The selected Vendor will not outsource the maintenance work to any third party & will arrange attending
all complaints through its own service/ support infrastructure.
The components/ parts/ accessories replaced in computer hardware shall have to be original, new & no
duplicate/ second hand components/ parts/ accessories shall be accepted by the Bank.
Page 3 of 16
The successful bidder will have to deposit an amount of 5% of cost of AMC (rounded off to nearest
hundred) OR submit Bank guarantee of equal amount from a leading commercial bank with validity up to
AMC period, within 15 days of award of contract.
The Bidders are also advised to examine all the instructions, terms & conditions and furnish the required
information unambiguously.
All the Annexures should be signed by the authorized representative of the Bidder with seal to confirm their
acceptance of the terms & condition.
09. Earnest Money Deposit (EMD)
The Bidder(s) must submit earnest money deposit in the form of demand draft/ pay order for an amount of Rs 25,000/-
(Rs. Twenty Five Thousand only) drawn in favour of Uttarakhand Gramin Bank Head office 18, New Road
Dehradun. The EMD of unsuccessful bidders will be returned to them.
The EMD of successful bidder may however be forfeited under the following circumstances:
i) If the bidder makes any statement or encloses any documents that turns out to be false, incorrect &/or
misleading at any time prior to signing of contract &/ or conceals or suppresses material information. ii) In case of successful bidder fails to Sign the contract in the form & manner to the satisfaction of the Bank
10. Technical and Commercial evaluation
The Technical Bids will be evaluated as per eligibility criteria. The decision of the Bank with regard to the pre-qualification criteria will be final. The Financial bids of only those vendor(s) who qualify in the Technical bid shall be opened. The date of opening of financial bid will be informed to the vendors through e-mail/ phone call. After opening of financial bid of the Bidders, if any difference is found in the price in figure & price in words then the price quoted in words will prevail.
11. Rejection Criteria
a) Conditional offer. b) If any Bidder quotes price in technical bid. c) Bidder does not fulfill any of the eligibility criteria. d) In case of non-adherence to the format or partial submission of tender. e) If any information/ document furnished with the bid found to be false & fabricated. f) Bid not accompanied with relevant annexure enclosure or incomplete enclosure. g) Tender not accompanied by demand draft/ pay order of Rs 25,000/- ( EMD)
The Bank may waive any minor informality, non-conformity, or irregularity of a tender which does not constitute a
material deviation & such waiver does not prejudice or affect the relative ranking of any Bidder.
12. Agreement
From the date of receipt of the offer, within 15 days, selected Vendor will have to enter into an agreement with Banks
standard format. Tender documents together with offer letter will form part of tender documents. Until a final
agreement is executed, the accepted copy of offer letter, together with tender documents shall constitute a binding
contract between Vendor & the Bank.
13. Termination of Contract
The Bank reserves the right to cancel/ terminate the contract & recover expenditure/ loss incurred by the bank under the
following circumstances: -
i) In case of breach of the terms & conditions of this tender by the selected Vendor & its failure to remedy such
breach within a period of two (02) weeks from the date of receipt of default notice from the Bank. ii) The Vendor goes into liquidation, voluntarily or otherwise. iii) The Bank reserves the right to recover any dues payable by the selected Vendor (including the penalties if
any) from any amount outstanding to the credit of the selected Vendor, including the pending bills.
14. Insurance
The selected Vendor shall at its cost & expense, purchase & maintain during AMC period such insurances as are
necessary, including but not limited to the followings: -
Page 4 of 16
i) Vendor’s all risk insurance. ii) Workmen’s compensation insurance. iii) Comprehensive third party liability insurance including injury or death to personnel who may enter the
Branch & Office premises of the Bank.
iv) Any other insurance that may be necessary to protect the Bidder, its employees & its assets (against loss,
damage or destruction at replacement value) including all natural calamity that are insurable & not otherwise
covered above.
15. Jurisdiction
The contract arising out of this tender shall be interpreted in accordance with the laws of India. The jurisdiction of the
courts shall be Dehradun (Uttarakhand) only.
16. Arbitration
All disputes and differences whatsoever arising between the parties out of/ or relating to the construction, meaning &
operation or effect of this tender documents & consequent contract or the breach thereof shall be mutually settled.
However, in case no such mutual settlement is arrived at, the matter shall be settled by arbitration in accordance with
the provision of arbitration of the Indian Arbitration & Conciliation Act 1996 & any statutory modification or re-
enactment thereof & the Rules made there under & for the time being in force. The venue of arbitration shall be
Dehradun only unless otherwise agreed by the Bank.
17. Verification
Uttarakhand Gramin Bank reserves the right to verify any or all statements made by any or all the Vendors in their bid
documents & to inspect the Vendor’s facilities, if necessary, to establish to its satisfaction, the Vendor’s credibility & capacity to undertake the job.
18. Cancellation of Tendering Process
Bank reserves the right to cancel the tendering process partly or fully at its sole discretion at any stage without assigning any reason to any of the participating vendors. In case of cancellation, the EMD deposited by the Vendor’s will be refunded forthwith.
For Uttarakhand Gramin Bank
General Manager
Place- Dehradun
Date -07.06.2018
Page 5 of 16
Annexure-A The General Manager Uttarakhand Gramin Bank, Head Office, 18 New Road, Dehradun
Distt. Dehradun,
Submission of Tender For AMC of Computer Hardware
Dear Sir, With reference to your tender notice dated 07.06.2018 for AMC of Computer Hardware in different
branches/offices of Uttarakhand Gramin Bank across Uttarakhand state, we wish to take part in the tendering
process & enclosing herewith our bid in sealed envelope in accordance with the instructions of tender .
i) We have carefully examined entire documents of tender & understood the terms & conditions stated
therein.
ii) We submit herewith our bid with required list of enclosures duly filled, signed & stamped by the
authorized signatory of our organization, on the standard format.
iii) We hereby confirm that all information, particulars & copies of certificates attached herewith along with our bid are correct & genuine.
iv) We also undertake to produce the originals of all the papers/ documents attached herewith if asked for &
assist the Bank authorities for the purpose of evaluation & selection of bidder.
v) We also understand that if any information submitted by us is detected to be false at a later date & any
future contract made between ourselves & Uttarakhand Gramin Bank on the basis of the information given by us, can be treated as invalid by the Bank & we shall be solely responsible for the consequences.
vi) We understand that if we attempt to withdraw from the tendering process during its validity period, you
shall have the right to forfeit our earnest money without any reference to us.
vii) We understand that this Bid document together with your notification of award of contract & all other correspondence pertaining to it shall constitute a binding contract between us.
viii) Should this bid is accepted, we hereby undertake to deliver & execute an agreement in line with the
terms & conditions of tender and take on the assigned works up to the satisfaction of the Bank.
ix) We also understand that in default thereof in execution of agreement & taking over of assigned work,
you shall have the right to forfeit our earnest money without any reference to us.
x) We understand that you are not bound to accept the lowest or any bid you received & you reserve the
right to accept or reject any or all the offers either in full or in part without assigning any reason thereof.
xi) We confirm that all the pages of the tender document have been signed by the authorized representative of
ours.
xii) We have not been black listed or barred by any of the State or Central Government Departments/ PSU’s/
Public Sector Banks or Financial Institutions in the last five years.
Date: Signature of the authorized representative of the Place: Bidder with name, designation & official seal
Page 6 of 16
Annexure - B
VENDOR’S GENERAL INFORMATION
SN Particulars Response/ Compliance
01 Name of the Company/ Firm
Registered office address
02 Website address
Phone & Fax No
Mobile No
Local office address
Phone & Fax No
03
Mobile No
Email ID
Alternative email ID
04 a) Year of establishment of the Company/firm
b) Year of establishment of local office
05 Constitution of the company
(Ltd, Pvt. Ltd, Partnership or any other)
Name(s) & contact numbers of proprietor/
i) …………………….……………….………...
06 ii) …………………………………………….…
director(s)
iii) …………………………………………….…
07 Name(s) & contact number of authorized i) …………………………………………….....
representative(s) for this tendering process: ii) ……………………………………………….
08 Registration with tax & other authorities
i) GST registration no. of Companies/ Firm
ii) Registration number under Shop &
Establishment Act
iii) Trade license No
iv) ESI registration No
v) EPF registration No
vi) Income tax registration (PAN) No
09 Net profit of the Company/firm (Rs in lacs)
During FY 2015-16 …………… lacs, FY 2016-17 ……...……lacs
& FY 2017-18 ……………….…lacs
10 Total turnover of Company/firm (Rs in lacs)
During FY 2015-16 …………… lacs, FY 2016-17 ……...……lacs
& FY 2017-18 ……………….…lacs
11 No. of years of experience in the relevant field.
12
Address of offices through which the proposed
work of the Bank will be handled and the name,
contact no. & designation of the officers in
charge.
Date
Place
: ……………… : ………………
Signature of the authorized representative of the Bidder with name, designation & official seal
Page 7 of 16
ANNEXURE –C
LIST OF BRANCHES AND OFFICES OF UTTARAKHAND GRAMIN BANK