-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Five Imperatives for Improving Service QualityBerry, Leonard L;Zeithaml, Valarie A;Parasuraman, A
Sloan Management Review; Summer 1990; 31, 4; ABI/INFORM Completepg. 29
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
-
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.