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M I T E L
Teleworker Solution
Businesses of all sizes lose money every year in employee
absenteeism and turnover,
not to mention commuting time and other overhead costs. The
Mitel Teleworker Solution
is a plug-and-work solution that gives remote workers, road
warriors and day-extenders
seamless access to the voice and data capabilities of the
office. This not only increases
employee productivity and retention, it also decreases overhead
expenses and
long-distance call charges.
Increased productivity Market reports and customer feedback show
thatemployee productivity rates tend to increase with the
Teleworker Solution. For example, a business with 10 teleworkers,
each generating an additional two hoursof work per week, results in
over 1,000 hours or onemonth of increased productivity in a single
year.
Reduced real-estate costs Part-time teleworkers require limited
access to corporatefacilities while full-time teleworkers require
little or noaccess. With the Teleworker Solution, office space can
be shared or eliminated altogether, reducing real estateand
overhead expenses.
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T E L E W O R K E R S O L U T I O N
2 | Mitel
Feature
Multiple ICP support
Network resiliency
Line Interface Module
Support for Mitel Your Assistant*
Description
In a network environment where multiple ICPs are deployedwithin
the enterprise, only oneTeleworker Solution gateway is
required.
In the event of the primary Mitel 3300 IP CommunicationsPlatform
(ICP) failure, theTeleworker Solution willautomatically failover to
a secondary 3300 ICP.
The Mitel Line Interface Moduleprovides PSTN failover should the
link between the TeleworkerSolution phone and TeleworkerSolution
gateway fail. The LineInterface Module also enables a user to
select a local analog linevia the 5224 IP Phone for local,emergency
or personal outgoingcalls. Incoming calls to this analogline can
also be received via the5224 IP Phone.
Teleworker Solution, Release 4.0 and above supports the direct
connection of the Mitel Your Assistant Softphone and Collaboration
applications*.Your Assistant can nowinterconnect to the 3300
ICPthrough the Teleworker Solutionserver. Full Your
Assistantfunctionality, including softphone,collaboration, presence
and availability, and Automatic Call Distribution (ACD) features
are supported in a non-VPN environment.
Benefits
Reduces capital costs andincreases network simplicity.
No interruption in service.
Uninterrupted access to voicecommunications. Access to
localemergency services in the event of an emergency. Cuts down
onlong distance PSTN calls when only local calling is required.
Your Assistant and Your AssistantSoftphone can now be
usedremotely without the need of a VPN connection back into
thecorporate office*.
*Your Assistant, Release 3.2 is required
Reduced call chargesAlong with voice prioritization and full
phone featureparity to a wide range of standard Mitel IP phones,the
Teleworker Solution enables full voice and datacollaboration over
IP networks. This reduces or eliminateslong-distance call
charges.
Local access failoverWith the Mitel Line Interface Module
connected to a Mitel 5224 IP Phone, teleworkers can enjoy the
benefit of local line access from their TeleworkerSolution phone.
In the event of a broadband connectionfailure, local line
connectivity is achieved.
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T E L E W O R K E R S O L U T I O N
Mitel | 3
FeatureScalability
Scalable
Voice First Application
Reporting
Local voice streaming
Description
One Teleworker Solution gatewaysupports up to 500 clients.Up to
128 simultaneous calls are possible per 3300 ICP. Thenumber of
Teleworker Solutionusers can be increased easily andefficiently
through the purchase of additional license packs.Licenses are
available in packs of 5, 25, 50 or 100. TeleworkerSolution gateways
can also be daisy chained to allow oneTeleworker Solution gateway
to be connected directly to anotherTeleworker Solution gateway.
Remote 5224 IP Phone users are now able to simply and easily
establish videoconferences by pushing a button on their
TeleworkerSolution phone. This feature is available in conjunction
with the VCON Media ExchangeManager (MXM) videoconferencing
solution.
HTML reporting is provided,enabling the system administratoror
IT manager to obtain importantand useful information onTeleworker
Solution usage.
Teleworker Solution can nowstream voice conversations
directlyfrom one Teleworker Solutionphone to another without
thevoice path going back to theTeleworker Solution gateway when the
voice path is containedwithin a remote office
location(point-to-point). The TeleworkerSolution gateway will
support up to 20 IP phones behind a singleNAT router.
Benefits
This configuration can be useful in larger, more complex
networkenvironments when there might beone Teleworker Solution
gatewayin the demilitarized zone (DMZ)and another being used
internally,or for installations that requiremore than 500
teleworkers.
Remote users can now easily take part in video conferenceswith
any other video-enabled user on the network.
This can be used to aid theprovisioning of
additionalteleworkers, monitoring bandwidthuse at peak periods or
simply forcost analysis purposes.
This is an ideal solution for remotebranch offices working over
asmall Internet link.
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Companies dont make decisions, people do. That is why Mitel is
leading the
way toward a new and more personalized approach to
communications for
enterprise and small business. Our innovative solutions,
applications and
desktop appliances enable you to access, process and control
your
communications and information naturally, simply and
efficiently.
Our solutions allow you to collaborate over distance and time
and to interact
with your customers, colleagues and partners as never before. By
combining
the power of voice, data and video over converged high speed
networks,
Mitel provides you with flexible and personalized tools that let
you leverage
the latest advances for personal and organizational
advantage.
www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL
PURPOSES ONLY. The information furnished in this document, believed
by Mitel to be accurate as of thedate of its publication, is
subject to change without notice. Mitel assumes no responsibility
for any errors or omissions in this document and shall have no
obligation toyou as a result of having made this document available
to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks
Corporation. All other products and services are the registered
trademarks of their respective holders.
Copyright 2006, Mitel Networks Corporation. All Rights Reserved.
GD 12022 PN 51007150RD-EN
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T E L E W O R K E R S O L U T I O N
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