Mitch Skyer President & Senior Transportation Consultant Solstice Transportation Group.
Dec 26, 2015
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Mitch SkyerPresident & Senior
Transportation Consultant
Solstice Transportation Group
Practice Areas Transit Operations Consulting
Transit Technology
IntelliTrans Management™ Reporting, Management, and Training
4 WAYS TRANSIT TECHNOLOGY HELPS YOU
EFFECTIVELY MANAGE YOUR TRANSPORTATION SYSTEM
Tuesday, Sep. 13, 2011
11:00 AM – 12:00 PM
That title’s a mouthful…
The Fantastic Four…
Control & Security
Planning & Design
Transit Efficiency Customer Feedback
Tools of The Trade
GPS Routing & Dispatch
GPS/AVL TrackingDigital
Destination Signs
Passenger Counting
On Board Video
Stop Announcement
Systems
Electronic Inspection
Backup Cameras
PA Systems
Passenger Validation
Feedback & Communications
Interactive Messaging
Rolling Internet
Smartphone Apps
Features & Characteristics of Transit Technology
• Choices, Choices, Choices– Multiple Vendors, Various Technologies
• Options – Levels – Features– How Much is Too Much?/Feature Buzz
• Choosing The Best Solution– Focus On What Is Needed Not What Is
Available
• Options & Selection Criteria– Establish Objectives
Control and Security
Service Performance
Employee Activity
On Vehicle Events
External Emergencies
o Vehicles Staying On Route, Speeding, Idling
o Drivers Staying Within Designated Areas
o View Passenger Activity on and Off Vehicles
o Driver Actions Such as Cell Phone Usage, Unsafe Driving Habits
o Push Information to Drivers and Passengers
o Deal with Weather, Security Lock Downs, Accidents, etc.
Planning & Design• Capacity planning
– Passenger loads– Meaningful stops
• Rerouting– Efficient routes – can they meet frequency & headway objectives
• New Vehicle Purchases – Changing vehicles– Replacement cycles
• Grant Preparation– Data– Management Strategy Sessions
Transit EfficiencyPassenger Information
System Efficiency
Auditing
Environment
Schedule Adherence
Information on the Fly
Vehicle Locations
Updates and Alerts
Customer Feedback
Excellence in
Customer Service
Availability• Coverage Area• Operating Hours
• FrequencyAccessibility
• Ease of Boarding• Transferring• Ticketing
Information• Availability• Accuracy• Timeliness
Time• Travel Time• Punctuality
Customer Care• Staff Availability
• Knowledge & Behavior
Comfort• Crowding
• Cleanliness
Security• Crimes
• Accidents
Environmental• Exhaust• Noise
Automating Customer Feedback• Consistent Format
– Questions, comments, & complaints
• Feedback Distribution– Who gets what info…
• Maintaining Comment History– Store data in accessible format
• Response Tracking & Reporting– Trends and management info
Don’t create these kinds of customers or supervisors
Type STG101 in the body of a text
message and send
to 30364
Transportation Trivia
Who was The Godfather in Francis Ford Coppola’s 1973 movie of the same name?
A. Fred Rogers
B. Joey Bagadonuts
C. Vito Corleone
D. Rocky Balboa
Transportation Trivia
Who was The Godfather in Francis Ford Coppola’s 1973 movie of the same name?
A. Fred Rogers
B. Joey Bagadonuts
C. Vito Corleone
D. Rocky Balboa
Transportation Trivia
How much CO2 is produced by 1 (one) gallon of gasoline?
A. 2.2 lbs
B. 19.4 lbs
C. 98 lbs
D. 166 lbs
Transportation Trivia
How much CO2 is produced by 1 (one) gallon of gasoline?
A. 2.2 lbs
B. 19.4 lbs
C. 98 lbs
D. 166 lbs
Transportation Trivia
As of 2008, how many passenger automobiles were registered in the US?
A. 204 Million
B. 256 Million
C. 299 Million
D. 334 Million
Transportation Trivia
As of 2008, how many passenger automobiles were registered in the US?
A. 204 Million
B. 256 Million
C. 299 Million
D. 334 Million
Transportation Trivia
How many metric tons of CO2 are produced by the average passenger vehicle each year?
A. 1,222 Metric Tons
B. 28.9 Metric Tons
C. 11.3 Metric Tons
D. 5.5 Metric Tons
Transportation Trivia
How many metric tons of CO2 are produced by the average passenger vehicle each year?
A. 1,222 Metric Tons
B. 28.9 Metric Tons
C. 11.3 Metric Tons
D. 5.5 Metric Tons
Q&A – Contact Info for MitchMitch Skyer
Solstice Transportation Group
Office: 678-474-9355Cell: 404-272-9536
www.SolsticeTransportationGroup.com
Keep connected with SolsticeFollow Us on Twitter: twitter.com/busbuzz
Connect on Facebook: www.facebook.com/busbuzzLink on LinkedIn: www.linkedin.com/in/solsticetransportation
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