Mission Critical SharePoint: Is the Platform Ready?

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CIO Insights - Mission Critical SharePoint: Is the platform ready?


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Agenda – April 2010

Executive Board Room - Microsoft Technology Center, Bay Area Campus1:00 – 2:00 PM Registrations/Welcome Ashu Goel

CEOWinWire

2:00 – 3:30 PM Omnicell CIO Insights Jorge Taborga, CIO and VP Supply ChainOmnicell

3:30 – 4:00 PM Microsoft Sharepoint 2010 Nidhi KansalSenior Technology SpecialistMicrosoft

4:00 – 6:00 PM Wine and Cheese Reception All

© 2009 Omnicell, Inc. Content is Proprietary.© 2009 Omnicell, Inc. Content is Proprietary.

Mission Critical SharePoint: Is the Platform Ready?

CIO Insights

Jorge TaborgaCIO and VP Supply Chain

© 2009 Omnicell, Inc. Content is Proprietary.

Agenda

SharePoint at Omnicell

Business Intelligence

Intranet - inSite

Extranet

Omnicell.com


The Vision of SharePoint at Omnicell

Omnicell.com

Customer & Vendor Portal

(Extranet)

Knowledge Management


6

• A totally new Web presence for Omnicell• Information in one place available for

employees, customers and partners• Main information portal• Global search• Publish once, use many• Secure content and access

Knowledge Management is the foundation for the vision

6

© 2009 Omnicell, Inc. Content is Proprietary.7

SharePoint Services Used at Omnicell

• Document Management

• Content Management

• List Management

• Forms Management

• Approval Workflows

• Excel Services

• Application Portal / connection to SAP and others

• Information/Access Security


Why Did We Select SharePoint?

• Single comprehensive platform for all targeted environments/solutions Documentation Content management

• Previous experience with version 2.0 in a hosted environment

• Lower cost of ownership compared to other solutions

• Available external talent

• Available talent for hire

• Highly compatible with our Microsoft-based infrastructure


Discussing Your Solutions

• Do you have SharePoint deployed at your company?

• What solutions have you built with SharePoint?

• What other systems do you use for document management?

• What other systems do you use for content management?

• Do you think SharePoint could address all of your intranet, extranet, and corporate site needs? If not, why not?

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Agenda

Sharepoint at Omnicell


Intranet - inSite

Extranet

Omnicell.com


What is inSite?

Omnicell information portal for employees (Intranet)

• Announcements, alerts, calendar, events, news

Communication vehicle

All relevant information about our products, customers and departments

Search for all documents and people

Find and access employee resources and tools

Communication and collaboration across departments / teams

Forms, workflows and application portals

1111


SharePoint Replacement Strategy

12

• Old intranet• Old document

mgt system• Various wikis

Goes Away

• File servers containing documents

Partially replaced

• Previous SharePoint internal sites

Migrated

• Customer SharePoint sites (part of extranet)

Upgraded


How Do We Maintain inSite?

General users• Feedback to content owners• Share content directly from inSite

Contributors• Use defined document taxonomy• Keep content current and relevant

Site Owners• Participate in the KM community• Maintain the KM standards

On-

goin

g Tr

aini

ng


Additional inSite Capabilities

14

Electronic forms

Publish Excel reports

Approval workflows

Customer portal

Integration with SAP

Mobile access

Omnicell.com

Customer & Vendor Portal

(Extranet)

Knowledge Mgt



inSite Usage

15

This Month Last Month

High LowAverage Trend

(Oct 2009) (Feb 2009)

Hits 311,479 227,497 333,188 239,903 275,348Visits 40,176 19,950 86,866 15,112 29,351

Top Hits Total HitsSuccessfactors link 24ez Labor Manager Homepage 22ez Labor Manager Document Library 12Concur Expense Reporting Explantion Page 12Omnicell University Learncenter Information Page 11Interface Vendor Reference Report Information Page 10

Omnicell University Home Page 9

HR FAQ Page 8Concur Expense Reporting FAQs 7OmniCenter 14.0 and Color Touch 5.10 User Guides 7


# of Documents on inSite by Month

16


Applying Our Own Best Practices



• Do you use SharePoint as your Intranet. If not, what do you use?

• What are your main challenges with SharePoint as your Intranet foundation?






Agenda



Intranet - inSite

Extranet

Omnicell.com


Extranet Functionality Already in SharePoint

Available

Landing page/site for all customers

Secured and individualized access (log in/password change)

My Omnicell site (secure for each customer)

My contacts at Omnicell

My projects

My Issues


Omnicell Extranet Vision

Private network to develop business-to-business relationships between Omnicell and its customers, partners, and suppliers

• Secure and reliable access• Self password administration • News and events• Spare parts online ordering• Collaborative projects• New feature requests• Collaborative forecasting and production scheduling (Suppliers)• Training, policy and standards• Self service for service tickets and RMA’s• Product Blogs• Billing and account history

Capabilities

21


Development Considerations

Security exposure to internal and partner networks and systems

Ease of use

Interoperable technologies (SharePoint, SAP, Knowledge base)

• Extranet applications become mission critical

High availability

Network and extranet application performance as it scales upward

Set correct expectations of network performance

Legal considerations of customer oriented data in a multi-tenant database

Omnicell Confidential 22


Self-Service and Advanced Functionality

23Omnicell Confidential

Customers

Service Tickets

Contracts

Order Status

Invoices

Reports

Performance KPI’s

Distributors

Leads

Rewards Program

Selling tools

Configurator

Suppliers

Forecast Collaboration

Contracts

Performance Metrics

Quality Management


Extranet Architecture

24

• Content development• Publishing to Extranet• Use existing library tools

inSite Repository

• Content rendering• Secure access• Leverage existing inSite capabilities• Platform for new Web parts

Extranet Repository

Customer

ExtraNet

Externally-facing functionality “tabs”

Field

Internally-facing functionality “tabs”

Externally-facing dashboard functionality for customers

Internally-facing dashboard functionality for Field Personnel



• Do you use SharePoint as your Extranet. If not, what do you use?

• Would you consider SharePoint as the foundation for your Extranet. If not, why not?






Agenda



Intranet - inSite

Extranet

Omnicell.com


Improvement Areas

• Proper content organization and structure to easily find relevant information

• Content representation on lead generation and selling Product benefits, ROI, correlation of sections etc.

• Content management and process to update information Replace older and irrelevant content

• Effectiveness of search capabilities


Redesigned www.omnicell.com

• Content layout standardization and content lifecycle management using Publishing site infrastructure including master pages and page layouts

• Faster development of new web pages and easier update to existing content when newer versions of Omnicell’s products are released

• Ease of cross-linking content like case studies and white papers to products

• Extensible architecture for additional data to be added to pages without IT involvement (using specific out-of-box Webparts (CQWP and Summary links)

• Out of box search provided a robust website specific search functionality

• Custom Webparts developed for organizing tab based content for each project and standardize it across the solution representation

• Platform for capturing behavioral analytics of website visitors using SharePoint’s usage analysis


Logical Architecture of Omnicell.com


Images of the Home Page


Layout for Solutions page


Other Sections



• Would you consider SharePoint as your content manager for your corporate Web site? If not, why not?






Agenda



Intranet - inSite

Extranet

Omnicell.com


Our View of Business Intelligence

35

Mgt by

exception

Information to improve business

Dashboards to manage business

Reports to transact business

Transactions processing with controls and organization

SystemsReporting Scope

Business Intelligence Data Warehouse andBI Tools

OperationalReports &OLTP

SAP ECCSAP CRMSiebelAgile


Business Intelligence Objectives for Omnicell

Dashboards and KPI’s to manage the

business

Information to improve the business

Alerts to manage by exception

36

FINANCIALS

OPERATIONS

MARKETS

SALES


Proof of Concept Objectives (underway…)

Implement and prove end-to-end architecture

Test and validate end-user tools

Implement a business relevant information cube

Prove value of the solution

Prove architecture and technologies

Learn implementation processes

Define post POC roadmap


Technology Scope

• Source for quotes (bookings)

SAP CRM

• Source for customer, sales orders, price, qty, production orders, projects, shipments, invoices and revenue

SAP ECC

• Data warehouse for selected ECC data

• Reporting dimensions

• Cubes accessible via Microsoft BI tools

SAP BW

• Parameterized reports easily accessible in SharePoint

• Report Builder for true self-service

MS Reporting Services

• Dashboards• Drill down• SAP committed to

delivering drivers after 2010 launch

MS Performance Point

• Access to dashboards

• Access to reports• Excel services• PowerPivot

MS SharePoint 2010


SAP Data in PowerPivot for Ad-hoc Analysis

Report Body

Filters


SAP Data via Reporting Services



• Would you consider SharePoint as a component for your business intelligence solution? If not, why not?






Overall Q&A






For further information, please contact:

Raj BadarinathVP [email protected]

That’s All, Folks!

mailto:[email protected]