M.I.S._F.S.I.B.L.

Department of Business AdministrationBachelor of Business Administration

Course Code: M.I.S.-3501Course Title: Management Information Sytem

Semester: 5 th

Section: ‘A’

Assignment Name:‘M..I.S. of F.S.I.B.L.’

Submitted To:Sultana AkterLecturer D.B.A.IIUC.

Submitted By:Humayra Tarannum

B091230Tasma Halima

B091228 Shaheda Parvin Anie

B091202Julekha Tos Jonse

B091232Kausar Akhter

B091263Rowshar Ara Begum

B083252

Acknowledgement

This assignment is the result of a group work on topic

“Management Information Sytem of First Security Islami Bank Ltd”.

Doing any report is always been a hard and hectic job as we have to gather lots of information and have to work on it thoroughly. Without help from others as a mean of encouragement, references, guidance, it would never be possible to complete any project. For the proper completion of our project first and foremost we would like to thank deeply our honorable instructor Mrs. Sultana Akter for giving us the opportunity for working on this project because we believe that this project provides us with a vast learning scope in management information system. This project gives us the glimpse about how interesting and important any system could be. We also like to show our gratitude to Mr. MD. Harun-OR-Rashid who helped us in formulating yhe idea in statistical analysis and many issues like these which were complete impediments for us in this project.

NO. CONTENT PAGE NO.

1.Organization’s Introduction

5

2.Their Misson-Vision-Strategy

6

3.Areas of Branches

7

4.Main Objective of F.S.I.B.L.

8

5.Information System of F.S.I.B.L.

8

6.Management Overview

9

7.Business Process Model

10

8.Organization Computing

Resources 10

9.Software Resources

11

10.Hardware Resources

12

11.Computing Type

12

12.Organization transaction

processing system 12

13.Payroll TPS

13

14.Customer Identification

14

15.Employees Record

15

16.Real time Banking

16

17.Online Complains

17

18.Advices

18

19.Account Opening

19

20.Online Activity

20

21.Online Banking

21

22.Utility Bills

21

23.SMS Banking

21

24.Benefits of Mobile Banking

21

25.What does FSIB Mobile banking

offer? 22

26.EXCHANGE House

22

28.ATM Banking

23

29.Car Financing

24

30.HOME Loan

25

31.SME Financing

25

32.Schedule Of Bank charges

26

33.Relationship of MIS with TPS

28

34.Conclusion and future work

31

35.SUGGESTION

32

36.REFERENCE

32

First Security Islami Bank Limited:

First Security Islami Bank Limited ( FSIB) was incorporated in Bangladesh on 29th August 1999 as a banking company under Companies Act 1994 to carry on banking business. It obtained permission from Bangladesh Bank on 22th September 1999 to commence its business. The Bank carries banking activities through its Sixty Six (66) branches in the country and another one branch in the Canada. The commercial banking activities of the bank encompass a wide range of services including accepting deposits, making loans, discounting bills, conducting money transfer and foreign exchange transactions, and performing other related services such as safe keeping, collections and issuing guarantees, acceptances and letter of credit.

First Security Islami Bank Ltd.23, Dilkusha Commercial Area, Dhaka-1000, BangladeshTelephone: 9560229(Hunting), 9550334, 7171029-30Fax: 880-2-9561637

MAIN SERVICES:

Consumer Banking:First Security provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic Banking, and Wealth Management products. In order to maximize customer convenience, they offer 24-hour Phone Banking, SMS Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches.

Wholesale Banking:Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance,Derivatives & Commodity Finance and deposit products.

Islamic Banking:First Security Saadiq's dedicated Islamic Banking team provides comprehensive nternational banking services and a wide range of Shariah compliant financial products that are based on Islamic values. VISION AND MISSION AND STRATEGY:

VISION:

To be the unique modern Islami Bank in Bangladesh and to make significant contribution to the national economy and enhance customer’s trust and wealth, quality investment, employee’s value and rapid growth in shareholder’s equity.

MISSION :

 To be the most caring and customer friendly and service oriented bank.

 To create a technology based most efficient banking environment for its customers.

 To ensure ethics and transparency in all levels.

 To ensure sustainable growth and establish full value of the honourable shareholders and

 Above all, to add effective contribution to the national economy.

STRATEGY:

 To strive our customers best satisfaction & win their confidence.

 To manage & operate the bank in the most effective manner.

 To identify customers’ needs & monitor their perception towards meeting those requirements.

 To review & updated policies, procedures & practices to enhance the ability to extend better customer services.

 To train & develop all employees & provide them adequate resources so that the customers’ needs reasonably addressed.

 To promote organizational efficiency by communicating company plans policies & procedures openly to the employees in a timely fashion.

 To ensure a congenial working environment.

 To diversify portfolio in both retail & wholesale markets.

AREAS OF BRANCHES:

Branch Networks and Inter Division and Branch Coordination:

At present, the bank has 66 branches of which 26 branches are in Dhaka Division, 25 branches are in Chittagong Division, 06 branches are in Sylhet Division, 03 branches are in Rajshahi Division, 04 branches are in Khulna Division and 02 branches are in Barishal Division and another one is in Canada.

All the 66 branches are computerized under distributed server environment. Another few branches are planning to open within December 2011. FSIBL has already started their on-line, SMS and ATM banking facilities for their clients.

MAIN OBJECTIVES:

First Security Islami Bank is an international bank, focused on the established and emerging markets of Asia with an extensive global network. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By

getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.

INFORMATION SYSTEM IN FIRST SECURITY BANK:

As FIRST SECURITY ISLAMI BANK started their business in BANGLADESH in 1999.They are using IT since the start of their business in BANGLADESH. IT creates an evolution in whole world in every business and so in banking system. Now in First Security with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis. As Time is money, and due to IS First Security bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer services get improved, and online banking emerged and lot of others benefits. First Security Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Now you can manage your finances anytime, anywhere.

MANGEMENT OVERVIEW:

Organization management chart:

CEO

Business process model:

Executive Directors

Regional Managers

RegionalManagers

Regional Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Organization computing resources:

Software Resources : Following software’s is used for the functioning of our information system and organization;

Application Software :

Following application software’s are used in our organization and functioning of our information system;

Microsoft Office NOD32 Anti-Virus Adobe Reader

System Software :

Following application software’s are used in our organization and functioning of our information system;

•Operating System (Windows XP and Linux) for PC’s. •Windows 2003 server for mainframes.

Hardware Resources :

Following hardware resources are required for the functionality of IS and organization:

Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes

Computing Type:

In First Security Islami Bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization

Organization transaction processing system:

Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs. The essence of a transaction program is that it manages data that must be left in a consistent state.

TPS in First Security Bank :

Effective transaction processing system is working in First Security Bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

Payroll TPS:

In First Security Islami Bank payroll TPS is designed to get information and record of the employee and then to calculate his/her annual earning.It get information about the employee from the employee’s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the “LN” record of the employee’s efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).

General LedgerL

Check Issued to Employee

Employee Data

Management Reports

Payroll Master File (HUB)

Payroll TPS

General LedgerL

Check passes by Manager

Customer Identification:

In First Security Bank there is their own information management named software “Virses” is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.

Employees Record:

Input(ID #)

Management

HUBVirses

NADRA(customer identification)

All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named “LN” which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee.

Real time Banking:

Employee Job Login

HUBBiometric

Device& LN

Employee Job Logout

In many circumstances the primary factor is speed. For example, when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible, allowing both the bank and customer to keep track of funds. The new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The updates are made entered there and finally the update is done.

New Transactions,Updates

HUB

LN Updated

Online Complains:

First Security Islami Bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.

Customer Queries Customer

Service TPS

Send to Concerned Dept.

Identify Problem

Advices:

As all of the record of the customers are stored in main server (HUB) of First Security Islami Bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance.

AccountAlert

HUB

Customer Service TPS

Management

Advices Send to Customer

Account Opening:

This TPS is designed for opening a new account in the bank.Input: Give bio data, NIC no., income, city name. Process: Information sends to the “virses”.Output: new account opened in the bank.

Applicant

HUB

Customer Service TPS

New A/C Opened

Identification

A/C Dept

Virses

Online Activity:

Purpose: Transfer funds with the organization.Input: Concerned Branch code, city name, account title, amount & the transaction.Process: The information will send to organization server (HUB).Output: Transfer of fund to the concerned branch.

Online Banking:

Category: Internet Banking

Applicant

HUB

Customer Service TPS

Fund transfer to Concerned

A/C Dept

Description: Online any Branch Banking

FSIB have set up Wide Area Network through Radio, Fibre-Optics & other available communication media systems to provide any branch banking to our customers.Customer of one branch is now able to deposit and withdraw money at any of our branches. All Branches are included in our Wide Area Network.No TT/DD or cash carrying will be necessary.

Utility Bills: The utility bill's received following branches :

 Branch Name  Bill's Type

 Mohakhali, Dhaka  DESCO

 Topkhana, Dhaka Under process (Electric bill)

 Gulshan , Dhaka  Titas Gas

 Shafipur , Gazipur Dhaka Pally Biddut Shumitty

 Keranihat, Chittagong

 Pally Biddut Shumitty

 Biswanath , Sylhet  Pally Biddut Shumitty

SMS Banking:First Security Islami Bank Ltd. has officially launched SMS banking service from December 17,2007. It was the first bank to offer banking facilties through a wide range of mobile phones. SMS (Short Messaging System) is an extremely unsecure method to domobile banking.

Benefits of Mobile Banking:

By providing electronic access to money, it is possible to ultimatelyalleviate poverty, because of the following reasons.- Real time on-line banking- Available anytime, anywhere throughout the country- It is convenient, affordable and secure- It is much more effective in developing savings habits- It will make access to banking and advanced paymenttransactions at affordable cost- It is much safer, speedy and safeguard against fraudulent transactions.

What does FSIB Mobile banking offer?

- Customer Registration- Cash-in (cash deposit)- Cash-out (cash withdrawal)- Merchant Payment- Utility Payment- Salary Disbursement- Foreign Remittance- Air-time Top-up- Fund Transfer

EXCHANGE House:

CANADA Manager First Security Islami Exchange Ltd. 3040 Danforth Avenue Toronto, ON M4C 1N2, Canada Tel: 647-352-0999, 647-352-1999 Fax: 647-352-2999 Email: [email protected], [email protected]

ATM Card:

Purpose: Easy with draw of cash.Input: Give bio data, income summary, company name, NIC.Process: NIC no. and bio data send to “virses” which directly linked to NADRA. If information is correct then it is forward to customer service centre.Output: Issue of credit card.

ATM Banking:

Applicant

HUB

Customer Service TPS

New A/C Opened

Identification

A/C Dept

Virses

ATM Issued

Car Financing:

Purpose: Leasing a new car.Input: Account title, down payment amount.Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time.Output: Customer can get a new car.

Applicant

HUB

Customer Service

Managers

IssuanceIdentification

A/C , Finance Dept.

HOME Loan :

Purpose: Leasing a new flat.Input: Account title, down payment amount. Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time.Output: Customer can get a new home.

SME Financing:

First Security Islami Bank Limited participated in SME Financing Fair held on December 8, 2009 at Pan Pacific Sonargaon Hotel. Prime Minister Sheikh Hasina inaugurated the fair as Chief Guest. In the inauguration ceremony Mr. AAM Zakaria, Managing Director signed an agreement with AFFIX Consumer Products Limited under SME Financing Scheme.

Photograph shows Mr. AAM Zakaria, Managing Director, FSIBL is seen with Prime Minister Sheikh Hasina along with Managing Directors of other Banks and NBFIs.Photograph shows Commerce Minister Mr. Faruk Khan is visiting FSIBL Stall in the fair.

Schedule Of Bank charges:

Management information system:

Relationship of MIS with TPS:

MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. In case of our organization the TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization’s activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those .

Payroll masterFile

C.I info masterFile

EmployeesInfo master file

Customer Accountmaster File

Customer Queries master File

Customer Master file

Transaction processing system Management information system

Payroll TPS

MIS FILES

Payroll data of employee

Customer data

Employee’s data

Customer data

Customer’s Complain data

Customer’s Account data

CustomerIdentificationTPS

ATM CardsTPS

EmployeeRecord TPS

Real timebanking TPS

Customerservice TPS

Customer Master file

Customer info master File

Customer Master file

Customer Master file

Advices TPS

Transaction processing system Management information system

MIS FILES

Advices data

Customer data

Customer data

Customer data

Customer account TPS

Car Financing TPS

MIS Report

Managers

Online activity TPS

Conclusion and future work:

CONCLUSION:

A management information system is a system or process that providesthe information necessary to manage an organization effectively. MIS and theinformation it generates are generally considered essential components ofprudent and reasonable business decisions.

This report discuses all the activities that the Management Information System perform in our selected organization First Security Islami Bank.

The reports starts with the background history of the bank such as when it establish in Bangladesh.

The branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints.

These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers.

Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.

SUGGESTION:

The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved.

With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity.

The security of these system should be made.

Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduce.

REFERENCE:

MD. HARUN-OR-RASHIDMANAGER (OPERATION)Jubilee Road Branch365,Jubilee Road,Chittagong,Bangladesh.

VISITING CARD :