MISDU PAYMENT WEBSITE › images › ... · database if your company has NEVER made a support payment. 6. If your FEIN is not in our database, please FAX a copy of your Form SS-4,

MISDU PAYMENT WEBSITE

MISDU HOME PAGE

WWW.MISDU.COM

1. In the upper right-hand corner Choose “Register”

2. Please note that after you have created your User ID and password, your Company Name will replace “Register”

3. “Logout” will replace “Login”

Michigan’s Official Support Payment Website

EMPLOYER

REGISTRATION

1. Note screen change

2. Choose “Employer Registration”

CREATING YOUR USER ID ANDPASSWORD

1. Complete requested fields

2. Review email address for accuracy.

3. User ID should be company-related, i.e, Paragon or Acme. No personal names, i.e., Jesse’sGirl, MaryJ, etc.

4. Password requires special character: @ ! -#$%^&*?, etc.

5. Enter FEIN – no dashes.

6. Special characters, spaces and email addresses should NEVER be used in the User ID field, i.e, Ben&Jerry’s, or Ben space Jerry’s, [email protected].

7. Enter street name and number, not PO Box.

8. Choose “Register”

DYNAMICREGISTRATION

CHOOSING YOUR PAYMENT METHOD

1. Choose “I want to create my own ACH file to download” to enter your employee obligations on a downloadable spreadsheet.

YOUR DISPLAY NAME

ACH

PROFILE

If you choose the ACH Download function, you must fully complete the SDU User Registration.

• Choose “Yes, I have all the required information at hand.”

• Or…

COMPLETE THEFIELDS• Destination - Your bank routing number• Destination Name - Your bank’s name• Origin – Leave blank• Origin Name - Your company name• Company Name - Your company name• Company Data – Leave blank• Company ID - Your Federal Employer

Identification Number• Entry Class Code – Choose CCD• Entry Description - Courtesy entry (CS for child

support; or whatever you choose)• Originator Status Code – Choose 200• Originating Depository Financial Institution (DFI)

– First 8 digits of your bank routing number

Update Registration

LEAVE BLANK

LEAVE BLANK

EMPLOYER VERIFICATIONIN PROGRESS

1. Note your new User ID2. Note “Logout”3. Your registration is in review.4. Things we are reviewing:

a) Are you already registered? If yes, STOP. Call us and request your previous User ID andreset pw.

b) Is your FEIN in our database? If you made payments by paper check or EFT, your FEIN will be in our database.

5. Your FEIN will NOT be in our database if your company has NEVER made a support payment.

6. If your FEIN is not in our database, please FAX a copy of your FormSS-4, issued by the IRS to 517-318-4699, attention Outreach.

7. After receipt of the SS-4, yourcompany will be approved forregistration.

8. Choose “Logout” and wait for your Validation Email.

YOUR DISPLAY NAME

EXCEL SPREADSHEET

COLUMN

DESCRIPTION1. Column A - Item

Description – Discretionary. Child support, CS, etcetera.

2. Columns B,C,D - First, middle initial, and last name of the employee who is making the payment.

3. Column E – Employee SSN (no dashes)

4. Column F - Order Identifier- 10 digit docket number that always begin with a year (1999, 2012,2015).

5. Column G - Obligation amount –Monthly payment amount. If you don’t have monthly obligation, please enter payment amount.

6. H - Payment amount –How much are you paying today?

7. I - Is medical insurance available to this employee?

8. J - Is this the employee’s final paycheck? Choosing this item will delete the individual record from your account after your payment has been submitted.

9. Complete and Save.

Access Home Page at www.misdu.com

Supported Browsers:

• Internet Explorer 10

• Safari

• Chrome

• *Firefox (latest version only)

If you encounter difficulty, please switch to a different “accepted” browser.

Choose Login

MISDU HOMEPAGE

WWW.MISDU.COM

MICHIGAN’S OFFICIAL SUPPORT PAYMENTWEBSITE

WWW.MISDU.COM LOGINMODULE

1. Type in the USER ID you created -Also found in your “Welcome” email. User ID is not case sensitive and should contain no special characters.

2. Enter your password - case sensitive with special character.

3. Choose Login.

Choose “Employer Payment,” or

“Make an Employer Payment”

YOUR DISLAY NAME

MAKING A

PAYMENT

TERMS AND

CONDITIONS

1. Accept to Proceed

2. Choose “Pay by ACH” if paying by bank account.

3. Choose “Pay by Credit Card” if paying by credit or debit card.

4. Accepting the Terms and Conditions allows you to view your payment history. (See next page).

YOUR DISPLAY NAME

MAKING ANEW PAYMENT

1. Each transaction is a new payment.

2. Choose “New Payment”

3. Your payment history is now available for your review.

We urge you to explore the website new functionality, i.e., Change Payment Type, and view your Payment Wallet.

ENTERING EMPLOYEE CASE/PAYMENT INFORMATION

For field explanations, please hover, pause, or restyour cursor in each field.

1. Item Description – Discretionary. Child support, CS, etcetera.

2. Order Identifier = 10 digit docket number that always begin with a year (1999, 2012, 2015). If you encounter a “On Admin Hold” error message, please confirm the SSN and Order ID numbers.

3. SSN – enter all 9 numbers, no dashes

4. Obligation amount – weekly, bi-weekly, semi-monthly or monthly payment amount.

5. Payment amount – How much are you paying today?

6. If your employee has no earnings, please do not enter zero in the payment field. Deselect the record on the next screen by removing the checkmark.

7. Is medical insurance available to this employee?

8. Is this the employee’s final paycheck? Choosing this item will delete the individual record from your account.

EMPLOYEE OBLIGATION/PAYMENT

SPREADSHEET

1. Displays your individual items in spreadsheet format

2. To make changes choose “Edit”

3. Please do not enter “0” if the individual has no earnings. Deselect the item.

4. To add more cases, choose “Add NewItem”

5. To continue, choose “MakePayment”

6. To abandon this transaction, choose“Cancel”

YOUR DISPLAY NAME

Geez 2015000000

1. Enter Your Bank Name

2. Enter Account Holder Name

3. Enter Bank Routing Number

4. Enter Bank Account Number

5. To confirm accuracy, re-enter your bank account number

6. Company’s Billing Information. Split company name as shown.

7. Save Payment Method to your new Payment Wallet

New Bank Account &

Billing Formation Page

Payment REVIEW Page

1. Your payment has not been submitted.This is a REVIEW page only.

2. Please carefully review your Payment Confirmation entry BEFORE submitting payment.

3. If you change your mind, and wish to CANCEL this payment, please click the red Cancel button.

4. If you wish to make CHANGES to yourpayments, click the blue GoBack/Editbutton.

5. If you are satisfied with your review, choose Process Payment.

[email protected]

Payment CONFIRMATION Page

1. This page displays your Confirmation Number – also shown in your Payment History as Payment ID Number.

2. You may print the page for your records.

3. This page displays the bank account used to make this payment.

4. If you chose Save this Payment Method on the previous page, this method is now saved in your Payment Wallet.

5. If you wish to save this payment for future use, please click Save this payment for future use.

6. We urge you to complete the Customer Survey.

7. Click Continue.

YOUR HOMEPAGE

1. Once a new, successful ACH payment has settled, registered employers now have the ability to

2. View saved Payment Methods in your secured Payment Wallet.

3. Access the Pay Again button (1 Click option) from Saved Payments.

NOTE: Your Home Page will display after you login, then accept the Terms & Conditions.

1. The 1 Click option (Pay Again from previous page) allows the employer to submit a new payment with all of the criteria from the previous successful payment (Payment Items, ACH Payment Method, and payment amount).

2. Use the 1 Click option if you wish to pay a saved Item without adjustments.

Repeat Payments

QUESTIONS?

MISDU EMPLOYER ASSISTANCE LINE:

(800) 817-0805

VISIT: MISDU.COM

LUMP SUM PAYMENT INQUIRIES

You Can:

• Call us @ 517-241-1034 or 866-540-0008

• Say “Employer bonus” or “Lump sum” when prompted

• Fax us @ 517-335-3030

• Email us @ [email protected]• (Encrypted and password protected when providing SSN)

What we need:

2 pieces case information

When the response is needed

How you want to receive the response (fax or email)

Eiwo (must provide the amount of the lump sum)

Debt Inquiry (as of 8/27/18)