Mis305-final(2003)

Implication of ERP based system in Grameenphone

Course Title: Enterprise Management System

Course Code: MIS 305

Submitted To:

Mr. Abu Sadat Mohammad AshifLecturerDepartment of Business AdministrationEast West University

Submitted By:

Fatema Khanam ID: 2009-1-10-095

Zaheen Akhter ID: 2009-1-10-096

Evans Raphael Shaon Gomes ID: 2009-1-10-121

Esrar Uddin Khan ID: 2009-1-10-167

Imtiaz Mohammad ID: 2009-1-10-209

Khandaker Ahasan Habib ID: 2009-1-10-236

SECTION : 04

Date of submission : 12th December 2010

LETTER OF TRANSMITTAL

Abu Sadat Mohammad Ashif,

Lecturer

Department of Business Administration.

Subject: Submission of Term Paper on “Implication of ERP based system in Grameenphone”

Sir,

We submit here the report of the group assignment that you assigned us to work on

“Implication of ERP based system in Grameenphone” fixing the date of submission on

12th December 2010.

While making the report we come across many hurdles and pleasant experiences. But

the valuable experiences we have gained during the period will undoubtedly benefit us in

the years ahead. This report gave us an opportunity to apply our theoretical expertise,

sharpen our views, ideas, and communication skills, and bridge them with the real world

of practical experience, which will be a good head start for our future professional career.

The topic that you have given us is really an important & interesting fact for the

Business students with the textual studies acquiring practical orientation of Technological

implication in an organization.

We thank you for choosing us for working on this topic.

Yours sincerely

Imtiaz Mohammad_______________________

Evans Raphael Shaon Gomes_______________________

Esrar Uddin Khan_______________________

Khandakar Ahasan Habib_______________________

Zaheen Akhter_______________________

Fatema Khanam_______________________

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ACKNOWLEDGEMENT

It is our refreshment stand to thank Mr. Abu Sadat Mohammad Ashif, our course

instructor of the course Enterprise Management System, in East West University for

rendering us his expertise knowledge and giving the opportunity of practical exposure

through this report. In this regard, we would also like to thank ourselves as our good

teamwork and successful team spirit. Without cooperation and the support from each

other, it would not be possible to prepare such a resourceful report.

Practical knowledge is deep-seated for the application of conjectural intelligence.

Bearing this in mind, the course teacher introduced a program for the students of the

course “Enterprise Management System (MIS-305)” to prepare a report as a

compulsory course requirement. As we are studying Management information system

as an important course under B.B.A. program, so it’s very much important for us to

know about the practical use of MIS Application under diverse situation of an

organization. There are always some differences between theories and practical works.

This report bridges the gaps between them. By doing this report we gained knowledge

about the implication of enterprise management system in an organization.

So, lastly we would again like to express our heartfelt thanks to our honorable

teacher for providing us the opportunity to apply and connect our classroom learning

with a practical situation.

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TABLE OF CONTENTS

Executive Summary.................................................................................................................5

Introduction............................................................................................................................6

Limitations of Study.................................................................................................................7

Background of Report.............................................................................................................8

Information system in Grameenphone.................................................................................10

Information processing in different functional units.............................................................11

Accounting & Finance:.......................................................................................................11

Marketing:.........................................................................................................................11

Operations& logistics:.......................................................................................................11

Human resource management:.........................................................................................12

Keeping track of inventory:...............................................................................................12

Purchasing stock and materials.........................................................................................13

Paying Bills:........................................................................................................................13

Paying employees..............................................................................................................13

Reporting Financial Information........................................................................................13

Grameenphone’s operation management through information system..............................14

Transaction Processing System (TPS)................................................................................14

Enterprise Recourse Planning (ERP)..................................................................................15

Customer Relationship management (CRM).....................................................................15

Information System for Management Support of Grameenphone:......................................15

Management Information System of Grameenphone:.........................................................16

Management Information System Structure of Grameenphone:......................................16

Management Information System Functions:.......................................................................19

The Input Function:...........................................................................................................19

The Output Function:........................................................................................................19

The Storage Function:.......................................................................................................20

The Processing Function:...................................................................................................20

Management Information system Software:........................................................................21

GP-ERP...............................................................................................................................21

CRM...................................................................................................................................25

Infocube............................................................................................................................29

Implementation of ERP system in Grameenphone...............................................................31

Network planning System of Grameenphone.......................................................................33

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Executive Summary

An information system is any combination of information technology and

people's activities using that technology to support operations, management, and

decision-making. In a very broad sense, the term information system is frequently

used to refer to the interaction between people, algorithmic processes, data and

technology. A management information system (MIS) is a system or process that

provides the information necessary to manage an organization effectively.

In today’s competitive market to sustain and maximize profitability

organizations are developing internal customized information system. These

information systems help organization to manage, forecast, analyze and build

integrated customer relation. Grameenphone is the leading telecommunication

service provider in Bangladesh with more than 28.7 million subscribers around the

country which is like nearly half of the population using the telecommunication

service. Grameenphone has built and maintaining sophisticated information system

to serve it’s huge customer and maintain all the information in an organized and

proper manner.

In our term paper our focus was to enlighten what sort of information

technology system is being maintained by Grameenphone and we tried to discuss

their features, functionality, advantages and drawbacks.

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Introduction

OriginOrigin

The preparation of this report is a partial requirement of the course “MIS 305-

Enterprise Management System” instructed by Abu Sadat Mohammad Ashif, Lecturer

of Department of Business Administration, East West University. He has assigned the

students of MIS305 Section 4 (Fall 2010) to present the Implementation of ERP in an

organization. We have selected “Grameenphone" to work and find out how they used

ERP in their organization and presented them accordingly in this term paper

Background of Grameenphone ltd.Background of Grameenphone ltd.

Grameenphone Ltd., the largest Grameenphone communications service provider

in Bangladesh, received its operating license in November 1996 and started its service

from March 26, 1997, the Independence Day of Bangladesh.

Now, after 12 years of successful operations, Grameenphone is the largest mobile

phone service provider in Bangladesh, with more than 23 million subscribers as of

December 2009. The Company was successfully listed in November 2009 – which

was the largest IPO in the history of the Bangladesh capital market.

Grameenphone provides services to rural and urban customers across Bangladesh,

where mobile Grameenphone is acknowledged as a significant driver of socio-

economic development, both for individuals and the nation.

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Limitations of Study

The main obstacle in front of us is that most organizations are not willing to

disclose all internal information because of confidentiality which is required to

prepare this report.

Another noticeable limitation of the study is our lack of experience in working

such project. We are new in this field and not skilled about the process required to

present the Information and collect data.

Lastly, we had a very limited time to prepare the term paper. Limited time has

obstructed research to reach perfection. We had to rely vastly on secondary

information resources. Insufficient amount of primary data constrained the quality of

the research work.

In brief the major limitations we encountered are:

Time constraints.

Lack of experience on our part has also acted as constraints in the way of

meticulous exploration on the topic.

Limitation of Knowledge

Lack of adequate information

Data protectiveness of Grameenphone

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Background of Report

Grameenphone Limited is the pioneer in implementing information system in the

Communication sector in Bangladesh. They’re fully taking the benefits of information

system and its related applications to cope with other companies; their MIS

department is one of the best in business arena in Bangladesh. Once it had such a

monopoly business, after implementing MIS that their competitor other companies

were forced to take the help of information system. In this report we will try to seek

Grameenphone’s business process and above all the implication of information

systems on these.

Bangladesh has recently been connected with optical fiber network. This network

will create a revolution in different fields. Nonetheless, business sector will highly be

reflected by this revolutionary change. As we still use different terrestrial network

system to communicate with other suppliers and buyers, it is creating barriers in

effective business process.

Grameenphone invested huge amount of money in last year for development and

maintenance purpose, from below we get an idea how much significance they are

giving to the Information system and technology.

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Pulse Code Modulation (PCM)

This represents license fee for channels with BTCL (formerly Bangladesh Telegraph

and Telephone Board - BTTB).

Software and others

Software includes business software and network management software. Business

software includes mainly billing software, oracle financial software and other

business software. Network management software represents PPS, Paso link,

minilink etc.

Telecom License (Spectrum)

Additional 7.4 MHz Spectrum licence @ BDT 800 million per MHz was acquired

from BTRC in September 2008 for subsequent 18 years.

Intangible capital in process (CIP)

Intangible CIP includes software under testing phase awaiting user's acceptance.

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After the connection of the fiber optical network, technology is expected to be in

our palm and internet and other information system components will have a major

contribution in business field as well as in the other sectors.

Grameenphone fully automated system and other management information

processing tools are greatly helping in their business process.

So in this report we will follow their business trends according to information

system use and other components. It’s effectively in the business environment of

Bangladesh and their future prospects in the fast moving world economy.

Information system in Grameenphone

Information system is a collection of components that work together to provide

information to help in the operation and management of an organization.

Grameenphone ltd. adopted its information system according to its necessity and

complexity of the organization structure. As the information flow works within or

outside the organization of a business organization Grameenphone’s information

system is no exception. When Grameenphone adopted information system to create

organizational efficiency in general operation and management activities it relied its

own IT division for designing system infrastructure and software development and for

the backend support they purchased license from oracle system.

Information processing in different functional units

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Grameenphone’s information processing takes place at different functional

departments. As these units work for creating organizational efficiency and

effectiveness is created among them by the adoption of information system. The

operations and the impact of information system on these functional departments have

been briefly described below:

Accounting & Finance:

Information system in the Grameenphone’s Finance dept. works for recording and

reporting financial information about the business. It also keeps track of business

information about the cash, equipment, buildings and its liabilities. The information

system also maintains high profile information about the sources of money about

investments made by business and about loans which has been taken from banks or

other institutions.

Marketing:

Information system in the Grameenphone’s marketing dept. promotes products and

product lines. It is also responsible for making appropriate cost of products by

evaluating other products and its information. Therefore they have to rely on highly

extensive market research on products and promotions.

Operations& logistics:

This department is highly relied on information systems as it has to maintain a

strong control over the whole process. From production of goods to inventory

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maintenance and to provide the shipments in due time this department has to maintain

close intimacy with information technology.

Human resource management:

The HRM dept. has to carry out a wide variety of activities from pay roll

maintenance to employee hiring, training, compensating and terminating. To maintain

this job and to monitor the employee’s efficiency information technology is playing an

important part.

The use of information in Grameenphone’s operations and management is made

possible by various information processing activities. The eight (5ta dawa toh) basic

information processing activities of Grameenphone are given below:

Keeping track of inventory:

Grameenphone inventory control dept. keeps track of its inventory (it’s own

branded handset, network equipments) to be sure that there is adequate inventory is on

hand and reports when inventory is low. The input to this activity is the sales order

from the Shipping dept. indicating the quantity of the each item shipped and the

receiving notice from the receiving dept. The output is the Inventory reorder report,

which lists the items that should be reordered because stock is low

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3.4 Transcom’s Information processing system

Purchasing stock and materials:

The input to this activity is the inventory reorder report which comes from the

Inventory Control Dept. This report indicates what items and what quantities to

reorder. The output is the purchase order which lists the items that the business wants

to purchase.

Paying Bills:

When purchase orders are sent to the purchasing dept. it contacts with the

suppliers. and receives the invoice from the suppliers. Verifying the receiving notice

from the receiving dept. accounts payable dept. sends the payment to customers by

check and also prepares an account payable report.

Paying employees:

An essential information processing activity in Grameenphone’s HRM dept. is

paying employees and providing payroll reports for the business functions. The input

to this activity is the employees work report. The output to this activity includes the

paycheck the employee receives and the payroll report.

Reporting Financial Information:

The most important information processing activity is the preparation of the

financial report. The information to this activity is reports on revenue, expenses, assets

and liabilities. The accounts receivable report provides information about the accounts

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receivable. The inventory value report gives the totals value of the inventory. The

accounts payable report provides information about the accounts payable. The payroll

report gives information about payroll expenses. The output from this activity is the

preparation of the financial statements: the balance sheet, the income statement and

the owner’s equity statement.

Grameenphone’s operation management through information system

Business operations are those activities that provide the goods and services of the

business and that ensure that business makes a profit. Manufacturing products,

processing customer orders, billing customers, keeping track of inventory, purchasing

raw materials and many more activities are all part of business operations.

Grameenphone use computer based information technology for the efficient

management of their business operations. Here are few examples of information

system that we found most important Grameenphone’s business operations:

Transaction Processing System (TPS)

The main type of information system used for operational support in

Grameenphone is the transaction processing system (TPS). This type of system

processes data about transactions, which are events that affect the business in some

way. An example of transaction processing system is an inventory control system.

This system processes data about transactions that affect a business inventory.

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Enterprise Recourse Planning (ERP)

Grameenphone’s ERP system is an information system that supports several areas

of its business operations by combining several applications with a single database

that stores all the data used by the applications. Many applications could be fit into

ERP systems which can make the business operations more efficient.

Customer Relationship management (CRM)

Grameenphone’s CRM is the software GP maintains to have better communication

and clearly understands overview of every single subscriber. With the help of CRM

Grameenphone regulate and organize it’s huge subscriber base and provide them with

their individual services as per their wish.

Information System for Management Support of Grameenphone:

In Grameenphone Limited information systems provide information to help the

managers make decisions at each of the three levels of decision making. The

information is derived from a number of internal and external sources and presents at

different levels of detail or summarization. The information helps the manager make

decisions, but does not for the manager.

Information systems support management in all the functions of Grameenphone

and at all levels. Accounting information systems provide accounting information at

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operational, tactical, and strategic levels. Financial information systems help in

financial decision making at all level. Marketing information systems provide

information to marketing managers at different levels. Manufacturing information

systems assists in making decisions related to manufacturing and production at all

levels. Finally human recourse information systems support personal decision making

at operational, tactical, and strategic levels. So several types of information systems

for management support are in Grameenphone Limited.

Management Information System of Grameenphone:

The management information system (MIS) supports management decision

making by providing information in the form of reports and responses to queries to the

managers at different levels of Grameenphone Limited. This type of system is

sometimes called information reporting system or a management reporting system.

The term MIS is also used to refer to all types of information systems, including

transaction processing system (TPS), although in this report we use it only for the type

of system described in this section.

Management Information System Structure of Grameenphone:

The following figure shows the general structure of management information

systems and their relationship to transaction processing systems. The users of MIS are

managers of Grameenphone. At each of the three levels of decision making.

Grameenphone request information from the system and the information are returned

in the form of reports and query rezones. The MIS databases contain data that is

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processed to provide the information to the managers. The MIS software consists of

application software to manipulate the data in the database. The software accepts

requests for information from the software also updates the data in the database as

needed.

The data in the MIS database comes from both inside and outside the

organization. Some internal data may be earned by manager, but most comes directly

from the stored data of transaction processing systems, Grameenphone that has a

transaction processing system for inventory control. this system keeps track 0of

inventory in an inventory control file. Each day the quantity data in this file is passed

to the MIS database. Then, the MIS software uses the data to help make the

operational decision of whether to order more inventory that day. Data at lower levels

in the MIS database is passed up through the database, Where it is summarized for

higher level decisions. Thus, daily inventory quantities used for operational decisions

are summed to get weekly and monthly figures for tactical decisions and summarized

again to get yearly figures for strategic decisions.

Data from outside the organization comes from many sources. Periodicals,

government publications, and research company reports often contain data that is

useful in the management decisions making. This type of data is entered into the MIS

database by managers or their assistants, or downloaded from external databases.

Useful data can also be found on the internet. The data can be retrieved from the

internet & stored in the MIS database. Push technology can automatically provide

important data found on the internet for sorting in the MIS database.

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In Grameenphone management information system, consider one that supports

inventory decisions at all three levels in Grameenphone. This system would contain a

database of daily inventory for each item the store sells. The inventory control system,

a transaction processing system, would supply the data at the operational level; MIS

software would produce output with inventory figure for each item. These figures

would help a decision maker determine whether to order more of certain items. The

inventory data would be summarized by the MIS for the tactical level decision

makers. This data would be used to decide what types of items were overstocked so

that appropriate actions, such as dropping them from the product line, could be taken.

Finally, inventory data would be summarized further for strategic managers to help

determine policies, such as whether another store should be opened.

Strategic

Tactical

Operational

MIS

TPS

TACTICAL

Figure5: The structure of Management Information System of GRAMEENPHONE

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MISData-Base

Users & other TPSs TPS

TPSStored

MISSoftware

Management Information System Functions:

Management information systems perform the four main functions of an

information system: the input function, the output function, the storage function, and

the processing function. The functions together provide the capabilities of the system

for the user.

The Input Function:

In Grameenphone little data is required for the MIS. As noted earlier, the internal

data for the system comes mainly from transaction processing systems. Those systems

provide data capture, data entry, and data validation steps necessary to get data into

the organization’s information systems. External data is often transferred into the MIS

by using data communications techniques.

After data is in MIS, Grameenphone want to inquire about the data. A query or an

inquiry is request for information from a system. Before a system can respond to a

quarry, the query must be entered into a computer.

The Output Function:

The output functions of an MIS products reports and responses to queries. Report

can be detail reports or summary reports, two types of reports. MISs that support

operational decisions making require mainly detail reports. Those that support

strategic decision making require mostly summary reports. Systems that affect tactical

decision making need some detail reports and some summary reports.

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In Grameenphone exception reports are also produced by MISs. They are very

common because that provide information for an approach to management called

management by exception, which involves taking action only if the business is not

functioning as expected. An exception report provides information about exceptions to

some rule or standard. A manager who receives such a report take the necessary step

to correct the situation and return the business to normal functioning.

The Storage Function:

In Grameenphone data for MIS is stored in files, which are usually master files,

but more often the MIS data is stored in a database. Storing data in a database makes it

easier to access related data and to produce ad hoc reports and query response.

The data for MIS database comes from the transaction processing system and from

external sources. This data is used to create and update the database; the database can

then be accessed to provide information the decision makers. The relationships

between the data in the database can be used to join related data to produce reports to

the quires.

The Processing Function:

In Grameenphone processing in MIS normally involves simple computations. A

report gives the value of an item in inventory. This value is found by simply

multiplying the quality on hand by the price per item. Most computing in the MIS is

not much more complex than this one.

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The main computing that is performed by Grameenphone MIS involves

accumulating totals for reporting at different levels of decision making. Totals of

groups of data may be computed for one level, and totals of all data may be produce

for a higher level.

Management Information system Software:On above we discussed about the MIS software and their use in different

functional departments. Now in below we discussed briefly about the major software

that are being used in Grameenphone ltd.

GP-ERP

ERP stands for “Enterprise Resource Planning”. An Enterprise Resource Planning

(ERP) system is an integrated computer-based application used to manage internal and

external resources, including tangible assets, financial resources, materials, and human

resources. ERP is a type of information system or software that supports several areas of a

business by combining a number of applications that use a single database to store all the

data used by the application.

The specifications of the ERP system of Grameenphone ltd are as follows,

Front-End

PHP 5.2.1

Back-End

Oracle 9i.

Web/Online System Implementation

Apache , Html

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The two key components of an ERP system are a common database and a modular

software design. A common database is the system that allows every department of a

company to store and retrieve information in real-time. Using a common database allows

information to be more reliable, accessible, and easily shared, so that all of the information

between the departments is accessible in real time.

In Grameenphone ltd. They use the

ERP system exclusively for their

human resource department. The

whole organization and all the

departments are not connected by the

ERP system for the sack of data

confidentiality and to maintain data

authenticity. The GP ERP is accessed through a web interface and the database is

maintained and built based on Oracle. GP ERP can be accessed through internal domain

and typing “http://gperpappl:8000” in IE. Then users are prompted to login to the

database. In the screenshots we can see the interface of GP-ERP.

In GP-ERP all information regarding an employee are stored. The data are updated both

through end user and admin group. Through GP ERP employees can input personal

information, contact information, employment status, qualification and other documents are

preserved. Through this system employees can also submit their leave status, schedule and

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make requisition for their business card, mobile Sim and other facilities. This system also

permits user to apply for new vacant position in the organization according to their

qualification. In the system the organizational hierarchy is also stored in a database form

where employees can search for specific person and find all details and his position in the

organization.

Features:

Stores Personal information

Manages human resource

Supports account and

finance department

regarding payroll

Allocates leave and

schedule

Provides requisition for

benefits like doctor,

health insurance, daycare, vehicle

Manages order regarding employee benefits like simcard, cell phone, business card.

Enables employees to apply for a different post internally

Maintains employee database with detailed contact information

Introductory training kits helps new employees to get started

Self service helps and enables each employee to track and manage their own

information independently and measure their own performance. Thus creating scope

for self assessment.

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Drawbacks:

ERP is connected and working only for human resource department so it is not

utilizing its full potential. So we can say that the Full ERP system is not being

maintained

All users can submit their own information and requests but they are required to

approve before they can utilize the full benefit of it, since GP maintains a huge

manpower so it often takes time to get approval from admin.

Once any information is submitted through ERP there is no way to call it back. Users

don’t have any access to the information once it is submitted. Hence it often creates

problem, as only administrator can change the information once it is submitted.

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CRM

Another Extension of Grameenphone’s ERP system is their CRM Module. The CRM

module is a standalone Software which is not fully integrated with the ERP itself but

rather it works as it’s own to serve and maintain information regarding the subscriber of

Grameenphone.

The Specifications of ERP system is as follows,

Front-End

PHP 5.2.1

Back-End

Oracle 9i, MINSAT

Web/Online System Implementation

Sieble Telecom 8.1

CRM means “Customer relationship management”. Customer relationship

management (CRM) is a widely-implemented strategy for managing a company’s

interactions with customers,

clients and sales prospects.

The overall goals are to find,

attract, and win new clients,

nurture and retain those the

company already has, entice

former clients back into the

fold, and reduce the costs of marketing and client service.

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Grameenphone uses CRM to maintain and organize a total database for all its

individual customers. The CRM software which Grameenphone uses is also a web based

application built on oracle platform and Siebel telecommunication .The CRM application

connects and works as an interface for all other different software that manages and

collects subscriber’s (ie: Mobile Phone numbers) data and presents a overview known as

360° view. Once logged in user can manage and see all his activities, sales prospect,

orders status, special campaigns and other information.

The 360° view consists overall summery of a subscriber. Once a cell phone number is

inputted into the CRM it gathers all the information regarding that subscriber. All his active

promotions (Personalized Promotions that are catered for individual subscriber), records

regarding previous calls/contacts to the customer service, active Value added service, billing

information, personal information, due/ advance amount, open/completed orders executed for

the subscriber. Different notes taken for subscribers etc all these information are combined

together in CRM.

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Features:

Lets user view subscriber’s information.

Enables user to determine, analyze subscriber profile and usage pattern.

Can enable/disable basic GSM features through interface.

Allows Execution of orders for VAS (Value added service).

Helps maintain Subscriber Database.

Allows managing complaints and resolving legal issues against number.

Any feedback or comments regarding service can be stored in respective subscriber’s

account.

Updates information and data in real-time.

Helps verification of genuine user/Legal ownership through SPMS (Subscriber Paper

Management System).

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Separately maintained log for all sorts of value added service (activation,

deactivation, execution status , time, date, usage) which helps determine which

subscriber prefer what sort of VAS and thus increase sales.

Checking customer loyalty status (depending on duration of usage and amount used)

Subscriber’s usage details (charging related information)

Drawbacks:

Since the application is still on development process it often works slowly.

Maintaining huge database and the cost of the software itself is extremely expensive

(More than 12 Million dollars).

During the maintenance process no information can be inputted to CRM thus

subscriber’s information during that period of time are not updated in real-time.

The interface itself is easy to use and user friendly but new users and users without

proper training will find it difficult to understand.

Once any execution is executed it goes on the processing and it can’t be canceled.

Although it is possible to adjust incase of wrong execution but that takes extra time

and those are done by other backend software.

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Infocube

Infocube is the web based interface that Grameenphone uses in their marketing and

performance management division. In Infocube all the information regarding new products

and existing products and services are stored. Not only that in the Infocube they have the

ability to check schedule, newsletter (Both internal & external publication) performance

tracking and monitoring for self assessment and other valuable information. Infocube works

as a guideline and Outline for internal use and it helps employees to manage organize and

create new projects and concepts and it collects all previous information for its reference. It

also contains training module of different software used internally inside Grameenphone. So

it also lets users to train themselves and helps self-learning.

Features:

Maintains a huge database consisting all marketing related information

Provides detailed FAQ regarding any product and services and explains all clauses

Result of different surveys and promotional activities maintained here

Detailed information regarding all Value Added services are stored here

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Lets employee check their own schedule, and performance for self assessment

Works as a reference for all future projects and campaigns

Also works as an Electronic notice board for all employee

Different software modules and training information are stored here

List of barred user and special subscriber are also listed here

Well organized and categorized database makes it easier to look for the information

one is looking for.

Drawbacks:

Since information is updated and stored manually it takes a little extra time to update

the information

Due to manual data input sometime it is found that there are contradictory and

inconsistent information in two separate area of Infocube

The information is secured at minimal level which means almost everyone has access

over this particular database.

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Since there are too many questions clustered around everywhere in the Infocube, so it

is nearly impossible to memorize all the places where certain type of question is

answered

No scope of using the search function so at times it is difficult to locate specific piece

of information on urgent basis.

No backend software is used so data are not updated automatically.

Implementation of ERP system in Grameenphone

Previously we discussed three of the major software that Grameenphone ltd. Uses. Now from

the analysis of these software we can find out which of the software serves which segment in

the ERP system. From our prior learning we know that ERP system serves in the following

criteria

Manufacturing 

Engineering, Bills of Material, Scheduling, Capacity, Workflow Management, Quality

Control, Cost Management, Manufacturing Process, Manufacturing Projects, Manufacturing

Flow

Supply Chain Management 

Inventory, Order Entry, Purchasing, Product Configuration, Supply Chain Planning,

Supplier Scheduling, Inspection of goods, Claim Processing, Commission Calculation

Financials 

General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed

Assets

Projects 

Costing, Billing, Time and Expense, Activity Management

Human Resources 

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Human Resources, Payroll, Training, Time & Attendance, Roistering, Benefits

Customer Relationship Management 

Sales and Marketing, Commissions, Service, Customer Contact and Call Center support

Data Warehouse 

Various Self-Service interfaces for Customers, Suppliers, and Employees

Although Grameenphone ltd. is one of the most technologically advanced organization in

our country with more than 12 million dollar investment in a single software licensing cost,

and overall one of the highest investor in the IT sector, due to some limitations and

constraints, they are not fully implementing the Total ERP system. Rather they are using

various stand alone software to fulfill individual needs of different department.

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GP - ERPGP - ERP

CRMCRM

Human ResourceHuman

Resource

Customer Relationship management

Customer Relationship management

Data Warehouse

Data Warehouse

ProjectsProjects

PayrollPayroll

TrainingTraining Employee Self Service

Employee Self Service

RosteringRostering

Time and AttendanceTime and

Attendance

MarketingMarketing

ServiceService

Customer contact

Customer contact

Activity management

Activity management

Billing Billing Time and ExpensesTime and Expenses

Network planning System of Grameenphone

All the computer in the domain area of Grameenphone are connected with each other. For

instance all the main offices, branchs, and sub branches in each district have a pc which is

connected through a special domain from which an employee can access to any database any

time he wants. They have designed a cost effective, efficient and strong way to maintain and

utilize this domain. The maintenance of this whole domain was previously left for

Grameenphone IT division which is currently a separate entity of Grameenphone and now

Grameenphone IT Ltd. Acts independently and maintains the whole operations even more

efficiently than before. Like an ideal organization they do check the following criteria to see

if the operations are running smoothly.

Bandwidth and traffic shaping ( WAN & LAN )

Network, system ( IP ) and application/service monitoring

Problem history and event logging.

Alerts and notifications via email

Brower interface

System management

Less resource utilization

Even after regular checking if they get any specific information/complaints regarding any

problem they resolve it on emergency basis.

In Grameenphone ltd. They are using client server database. All the PCs are connected with

the central server which has over 200 TB memory. The Network topology they are using is

the combination of Star and Bus network which means they are currently using the Mash

topology. They did combine and utilize their resources to with the FTP system. The special

benefits in the system are given below at a glance,

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Using FTP Schedule, for data transfer between Client-Server.

Using Real IP to IP for FTP or Radio Link.

Also using Centralize File Server.

Basically through these processes the Grameenphone is currently conducting all their internal

communication and trying to provide its subscriber the best help it has to offer. As the tagline

for the whole GP employees and Grameenphone Family is “We are here to help”.

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