INFORMATION SHARING SYSTEM DANYYAL NUSRAT
INFORMATION SHARING SYSTEM
DANYYAL NUSRAT
MANAGEMENT INFORMATION SYSTEM
Management Information System
MANAGEMENT INFORMATION
• Refers to information that is timely, accurate and relevant in relation to a particular
situation.
• Helps managers decide what to do in a particular situation.
SYSTEM
• Made up of interdependent components that form a whole system.
• Each component serves a specific purpose & at the same time interacts with other components to pursue a common goal.
TYPES OF MANAGEMENT
• Senior Executive
• Top Management
• Middle Management
• Operation Management
• First Line Worker
TYPES OF INFORMATION SYSTEM
• Transaction Processing System (TPS)• Manager Information System (MIS)• Decision Support System (DSS)• Executive Support System (ESS)
INFORMATION SHARING SYSTEM
• Management Information Systems (MIS) is the study of people, technology, organizations and the relationships among them. MIS professionals help firms realize maximum benefit from investment in personnel, equipment, and business processes. MIS is a people-oriented field with an emphasis on service through technology.
• A large portion of the MIS focuses on data analysis, teamwork, leadership, project management, customer service and underlying business theories.
• MIS helps in operation of management for sales and employee ease, evaluate zone level.
PROCESS OF DATA FLOW,MIS AND DECISION-MAKING
Data Flow MIS process
Information Flow
User’sProcess
Decision’s
INFORMATION SHARING SYSTEM
Traits of MIS• good problem solving skills
• ability to effectively manage time and resources
• a clear vision of “the big picture” as well as the “small details”
• a desire to work closely with other people
• excellent communication skills
• ability to think strategically about technology
• a desire to take responsibility for developing and implementing their own ideas
INFORMATION SHARING SYSTEM
INPUTPROCES
S OUTPUT
INFORMATION SHARING SYSTEM
• Input – the collection of raw data for processing information system
• Processing – the conversion of data into information for more meaningful
• Output – the distribution of processed information
• Feedback – output that is returned to help evaluate or correct input
• Data consists of facts and figures that are relatively meaningless to user. E.g. the number of hours worked for each employee in the company
• Information is processed data that are more meaningfully. E.g. the hours works for each employee multiplied by the hourly rate, the out put information is the gross earning
EXISTING SYSTEM
Verbal Instruction
Document Preparation
Document Recording
Document Searching
Reporting
Task Assignment
Attendance of Employees
EXISTING ISSUES
Job burden
Dissatisfaction
Less Productivity
Poor Performance
Not Expected Results
No Appropriate Motivation
Lack of Communications
Poor Conviction
MANUAL INSTRUCTIONS IMPLEMENTATION
Channel
Source/RERPesentar
District Manager
Sales Manage
r
Medical Director
Medical Officer
Health Departmen
t
Marketing
Manager
Report
4-5 DaysTime
Period
MANUAL INFORMATION FLOW
INFORMATION FLAWDELAY
RESPONSE
ACHIEVE
Column1
PROBLEMS
• STRESS• POOR PERFORMANCE• DELAYED INFORMATION• TIME WASTAGE• CAUSE FRUSTRATION• LOSE OF CUSTOMER• MAKING COMPANY REPUTATION QUESTION MARKED• DECREASE PRODUCTIVITY• CREATING BAD IMPRESSION• EXPENSIVE• INFORMATION FLAWS
AREAS OF IMPROVEMENT IN INFORMATION SHARING SYSTEM
ERPMIS
FUSIONVMI
BI
RFID
REVIEW OF SYSTEMENTERPRIZE RESOURSE PLANNING (ERP)
• ERP is principally an integration of business management practices and modern
technology.
• ERP is an amalgamation of three most important components:
•
1. Business Management Practices,
2. Information Technology,
3. Specific Business Objectives.
• ERP is a massive software architecture that supports the streaming and distribution of
geographically scattered enterprise wide information across all the functional units of a
business house.
REVIEW OF SYSTEMBUSINESS INTELLIGENCE (BI)
• Business Intelligence (BI) refers to skills, processes, technologies, applications and
practices used to support decision making.
• BI uses technologies, processes, and applications to analyze mostly internal, structured
data and business processes while competitive intelligence, is done by gathering,
analyzing and disseminating information with or without support from technology and
applications.
REVIEW OF SYSTEMRADIO FREQUENCY IDENTIFICATION
(RFID)Includes wireless data capture and transaction processing.This technology provides additional functionality& benefits for product authentication.
RFID applications include:. Inventory management (raw materials, work in progress, and finished goods). Improved efficiencies in the shipping and receiving of goods. Reduction in 'shrinkage' (loss of goods or assets). Reducing 'out of stock' situations. Asset and resource tracking proving quality control. Improving quality control
REVIEW OF SYSTEMVENDOR MANAGE INVENTORY (VMI)
• Vendor Managed Inventory is a continuous replenishment program that uses the
exchange of information between the retailer and the supplier to allow the supplier to
manage and replenish merchandise at the store or warehouse level.
• In this program, the retailer supplies the vendor with the information necessary to
maintain just enough merchandise to meet customer demand.
BENEFITS OF VENDOR MANAGE INVENTORY (VMI)
RETAILLERBENEFITS
SUPPLIERBENEFITS
• Reduced inventory
• Reduced stock-outs
• Reduced forecasting &
purchasing activities
• Increase in sales
•Improved visibility results in better forecasting
•Reduces PO errors & potential returns
•Improvement in SLA
•Encourages supply chain cooperation
ENTERPRIZE RESOURSE PLANNING (ERP)
ERP system helps in
• Product planning, cost and development
• Manufacturing
• Marketing and sales
• Inventory management
• Shipping and payment
ERP applications that make up the system share data across the various departments (manufacturing, purchasing, sales, accounting, etc.) that entered the data. ERP facilitates information flow between all business functions, and manages connections to outside customers. Major component of ERP is
Customer Relationship Management (CRM)
ENTERPRIZE RESOURSE PLANNING (ERP)
Customer Relationship Management (CRM)
Which is most important and area of concern for our organization.
Because, It entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. CRM is often thought of as a business strategy that enables businesses to:
• Understand the customer
• Retain customers through better customer experience
• Attract new customer
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs
ENTERPRIZE RESOURSE PLANNING (ERP)CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Customer Relationship Management (CRM)
Which is most important and area of concern for our organization.
Because, It entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. CRM is often thought of as a business strategy that enables businesses to:
• Understand the customer
• Retain customers through better customer experience
• Attract new customer
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs
ENTERPRIZE RESOURSE PLANNING (ERP)CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
It integrates all of your customer-facing activities - from contact to contract to cash. It is an easy-to-use tool for managing your sales processes, customer service, marketing activities and partner programs. Better serve customers with one complete view. With one complete view of your customer, Completes CRM allows you to close sales faster, up-sell existing customers and deliver better customer service.
It significantly reduces your total cost of ownership. Our team of IT professionals manages your maintenance, support, and upgrades at our world-class data centre. It automates all your key business processes - from lead generation to sale orders, from product shipment to customer service. Since all data is held in a single system, manager access one real-time view of all key business metrics, enabling them to make better and faster decisions.
It Completes’ CRM seamlessly ties together CRM applications with financials, order management and shipping applications to support your entire sales process. As a result, your departments can work collaboratively to increase customer satisfaction. You can view anything from leads, commissions, sales revenue and forecasts, new cases and more.
ENTERPRIZE RESOURSE PLANNING (ERP)CUSTOMER RELATIONSHIP MANAGEMENT
(CRM)
Company need it badly. Because, of the
• Poor Communication
• Lack of Communication
• Slow Response
• Lack of Information
• Delayed Information
• Low Productivity
• Lack of Efficiency of System
• Reputation of the Organization
ENTERPRIZE RESOURSE PLANNING (ERP)CUSTOMER RELATIONSHIP MANAGEMENT
(CRM)
With the help of these some suggestion, Organization not only can improve its productivity. But, also can
• Improve system,
• Satisfaction level of Employee,
• Revenue
• Reputation
• Productivity of the Organization
• Efficiency of the other systems like HR, Sales, Medical Department etc.
• Over-All Culture of the Organization
THANK YOU