Mis in Hotel Management Systems

8/10/2019 Mis in Hotel Management Systems

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STUDY: MANAGEMENT INFORMATION

SYSTEM

IN HOTEL MANAGEMENT INDUSTRY

SUBMITTED TO

Prof. Sumeet Gupta

SUBMITTED BY

Group # 7 Se!t"o A$

Mem%er& '

Mo"(a Sa((ar)a* +,PGP-,+$

Paura/ Pa"*)ar +,PGP-,0$

Pr"t" 1o +,PGP-22$

S"3art3a T")ar" +,PGP-44$


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5otet&

+$An Introduction to the Hotel Industry 3

6$ Existing System 4

,$ Issues and Loopholes 4-5

2$ Proposed System 6-4

4$!IS Architecture 5

$"ene#its 6

7$$e#erences %

Indian Institute of Management Raipur Page


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+. A Itrou!t"o to t3e Hote* Iu&tr8

&he hotel industry is an important component o# the tourism industry' &he #ortunes

o# the hospitality industry ha(e al)ays *een lin+ed to the prospects o# the tourismindustry' &ourism is the #oremost demand dri(er o# the industry' Along )ith the

tourism industry, the Indian hospitality industry has also emerged as one o# the

+ey industries dri(ing the gro)th o# the ser(ices sector and, there*y, the Indian

economy'

&he hotel industry is one o# the #astest gro)ing industries in India' &he total

mar+et sie o# Indian tourism and hospitality sector stood at .S/ %'% *illion and

is expected to touch .S/ 40'1 *illion *y 222' &he #oreign direct in(estment

I7 in#lo)s in hotel and tourism sector during April 2 to 8uly 23 stood at

.S/ 6,%54'41 million, as per the data released *y epartment o# Industrial Policy

and Promotion IPP7'

In the year 2922, hotel supply across ma:or cities )itnessed a gro)th rate o#

5;, )hile the demand sa) an increase o# 2; in the same period' In the long

term, the demand-supply gap in India is (ery real and that there is need #or more

hotels in most cities'


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6. E9"&t"/ S8&tem

@e )ill *e discussing the application o# !anagement In#ormation System !IS7 #or

the hotels )here the !anual SystemB is still in use'

Existing System consists o# !anual $eser(ation SystemB i'e' #or reser(ation,

people are reCuired to come to hotel and do reser(ation #or them' Dr, they "oo+

through phone or personal (isit, )here they are supposed to call to reser(e a ta*le

#or them'

$ecords are maintained in physical #iles )here' #iles, papers are used #or +eeping

records' Also, Dral communication is used as medium #or in#ormation #lo) )here

(arious departments interact orally' ocuments are trans#erred manually and' )e*

*ased #acilities are not a(aila*le #or document trans#er'

"ill generation is also done manually as no printer or other assistance is there #or*ill generation'

,. I&&ue& a Loop3o*e&

No Se!ur"t8 o ata

ata is accessi*le to anyone' Farious department people can come and accessdata o# other departments'

Data Reua!8 - '$edundant data is generated *y (arious departments andine##ecti(e data*ase management techniCues are used'

Data etr8 &8&tem "& proe to error&- As data is entered manuallyG errorsaremore li+ely to happen'

Maua* !omputat"o *ea& to error " &8&tem- &here are di##iculties in locating

the guest #iles' As data is entered and +ept manually, process o# #inding #iles is

cum*ersome too'

Indian Institute of Management Raipur Page"


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Lar/e &tora/e &pa!e "& re:u"re As data is redundant, large storage space isconsumed *y the same records'

Poor !ommu"!at"o "& a "&&ue' &here is no proper #lo) o# communication

among (arious departments' Poorly generated and managed records are pre(alent

in the )hole system'

T3ere "& "ff"!u*t8 " ata aa*8&"&' $edundant data leads to heaps o# data)hich is (ery di##icult to manage' Analysis goes easy i# sorted data is a(aila*le'

Pro!e&&e& are t"me !o&um"/' &he resource management is poor' As there is

no resource management team )or+ing #or setting up exact resource allocation,

)astage o# resource is persistent in the system'

5u&tomer re*at"o&3"p maa/emet "& oe9"&tet &he non-existence o#


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2. Propo&e S8&tem

TPS

(RDBMS)

DATA MINING CRM

FORECASTING WASTE

MANAGEME

NT

2.+ Tra&a!t"o Pro!e&&"/ S8&tem RDBMS$

&ransaction process system is used )here transactions are needed to *e

monitored' A transaction occurs )hen goods and ser(ices are exchanged #or some

#orm o# payment' &here are t)o types in(ol(ed in &PS' &hese are

a$ Tra&a!t"o ""t"at"o= It pro(ides correct steps o# access i'e' (eri#ication'

%$ >"e* !3e!("/ It ensures that the correct data type is used *y chec+ing entereddata *y type reCuired i'e' comparison'

&he &PS in hotel management can *e *roadly di(ided into three systems

$elational data*ase management system $"!S7

Dnline *oo+ing


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$


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Re*at"oa* Data%a&e Maa/emet S8&tem RDBMS$

&he relational data*ase management system $"!S7 is used to store and

manage the in#ormation o# the client in a ta*le #orm' It pro(ides the #ollo)ing

*ene#it to the proposed system

o physical storage is reCuired

$etrie(al o# historical data

Ena*les easy insert, update and delete #unctionality

Easy and #ast retrie(al o# customerBs in#ormation

Easy modi#ication o# data

A(oid human and computational errors


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5oe!t

Earlier each department had to maintain its o)n data*ase, and also the trans#er o#

data among the departments )as a cum*ersome process' In order to reduce the

e##ort in(ol(ed, connect #eature is introduced' It pro(ides the #ollo)ing #acilities to the

ne) system


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Pro!e&&

Storage of customer records- @e are proposing a solution )hich organies,automates and synchronies *usiness process primarily sales and mar+eting7 #orthis hotelBs customers' &he customerB record in this


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Potential for development

=no)ing )hat customers and the mar+et )ant is the most essential #or hotelindustry to gro) at exponential rate' s (alue to the company


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Pro!e&&

&he primary process )ill *e collecting historical data a*out the customers, the sta##, the

processes, in(entories etc' At least 5 years o# the hotel data should *e collected in a

data )arehouse or a data mart' All the old data should *e entered into the system and*ased on E&L Entry- &rans#orm Load7 method should *e loaded into the ata

)arehouse' I# the hotel is not a*le to pro(ide the historical data then the general data

can collected *y sur(eying potential customers, employees and hotel management sta##'

!ining the large amounts o# transaction data allo)s each restaurant to impro(e its

operations management and product management'

&he multidimensional data )arehouse should *e created in the central data*ase' All the

in#ormation generated through the applications such as online *oo+ing portal, reception

maintenance portal, in(entory management portal, sta##ing in#ormation, accounting and

#inancial details should *e loaded in relational ta*les' &he relationships should *e created

amongst all the structured and normalied data present in the data )arehouse'

Proper rules should *e inducted #or the managers and all the department heads' All the

managers and department heads should *e pro(ided access to the data )arehouse

*ased on the rules inducted' All the departments should *e connected at a single place

and all the data #rom the particular applications )ill #lo) into the system' $o) le(el

security should *e implemented #or all the data present in the data )arehouse'

i##erent data mining and data analysis tools should *e used to #ind out the typical

patterns in the customer *eha(ior, customer pre#erences, in(entory handling, sta##ing

and costing and predicting #uture gro)th'

Indian Institute of Management Raipur Page((


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2.2 >ore!a&t"/

orecasting is the process o# ma+ing statements a*out e(ents )hose actual outcomes

typically7 ha(e not yet *een o*ser(ed' orecasting can *e easily implemented once thecentralied data*ase is in place and appropriate data mining tools are used' orecasting

helps in *uilding *etter customer relationships and in increasing pro#its *y ta+ing

suita*le decisions according the predicted results' ollo)ing are some )ays in )hich

#orecasting can *e used-

Predicting uture &rends'

Predicting pea+ seasons and slac+ seasons'

Predicting customer ha*its'

Predicting emand J costs'

Report& for e!"&"o ma("/

Special reports )ould *e then de(eloped #or decision ma+ing' All the people #rom

management *ody and all the department heads )ould ha(e access to these reports' A

special dash*oard )ill *e designed on the companyBs )e*site )hich can accessed *y

special login pro(ided to only appropriate people' All the reports )ould )or+ *ased on

ro) le(el security )hich )ill restrict the reports to sho) only that data )hich is related

to particular user and to )hich that particular user should ha(e access'

ollo)ing are some examples o# the reports )hich can *e generated' $e(enue ?enerated in a @ee+9month $eport

D(erall pro#ita*ility $eport

In(entory utiliation $eport

Pre#erred


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2.4


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(!


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,$ Re!8!*e'

A recycling program should *e designed )ith #ollo)ing mem*ers andacti(ities -

Ha(e a champion reCuent audits !onthly statistics Hold sta## accounta*le


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("


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4. MIS Ar!3"te!ture

&he organiational structure o# the hotel is sho)n in the diagram gi(en *elo)

!rgani"ational #ierarchy of the hotel$

Indian Institute of Management Raipur Page(#


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&he proposed !IS structure )ill ha(e a central data*ase )ith )hich all the other

departments )ill *e connected and the rele(ant in#ormation )ill *e a(aila*le to them'

Proposed MIS Architecture$

. Beef"t&

&he +ey *ene#its o# the proposed !IS structure are gi(en *elo)

Easy and #ast access to customer data'

Enhanced security on data'

$elia*ility - E##icient management o# data'

High customer ser(ice'

Higher customer retention and acCuisition rate'

"etter decision ma+ing'

"etter in(entory management' E##ecti(e resource utiliation'

@aste !anagement


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7. Refere!e&

$ecycling ?uide*oo+ #or the Hospitality and $estaurant Industry, !etropolitan @ashington

Mis in Hotel Management Systems

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