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Department of Business AdministrationBachelor of Business Administration

Course Code:M.I.S.-3501Course Title:Management Information Sytem

Semester:5th

Section:A!

Assignment "ame#M..I.S. of F.S.I.B.L.

Submitted To:

Sultana A$ter%ecturerD.B.A.II&'.

Submitted By:(umayra )arannum

B0*1+30

)asma (alimaB0*1++,

Shaheda arin AnieB0*1+0+

/ule$ha )os /onseB0*1+3+

ausar A$hter

B0*1+32oshar Ara Begum

B0,3+5+

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Ac$noledgement

)his assignment is the result of a group or$ on topic

4Management Information Sytem of irstSecurity Islami Ban$ %td6.

Doing any report is alays 7een a hard and hectic 8o7 as ehae to gather lots of information and hae to or$ on itthoroughly. 9ithout help from others as a mean of

encouragement: references: guidance: it ould neer 7epossi7le to complete any pro8ect.or the proper completion of our pro8ect ;rst and foremost

e ould li$e to than$ deeply our honora7le instructor Mrs.Sultana Akter for giing us the opportunity for or$ingon this pro8ect 7ecause e 7eliee that this pro8ect proidesus ith a ast learning scope in management informationsystem. )his pro8ect gies us the glimpse a7out ho

interesting and important any system could 7e.

9e also li$e to sho our gratitude to Mr. MD. (arun-

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24.Bene;ts of Mo7ile Ban$ing

21

25.9hat does SIB Mo7ile 7an$ing

oer 22

26.=C'(A">= (ouse

22

28.A)M Ban$ing

23

29.'ar inancing

24

30.(

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First Security Islami Bank Limited:

irst Security Islami Ban$ %imited SIBE as incorporated inBangladesh on +*th August 1*** as a 7an$ing company under'ompanies Act 1**F to carry on 7an$ing 7usiness. It o7tainedpermission from Bangladesh Ban$ on ++th Septem7er 1*** to

commence its 7usiness. )he Ban$ carries 7an$ing actiities through itsSiGty SiG E 7ranches in the country and another one 7ranch in the'anada. )he commercial 7an$ing actiities of the 7an$ encompass aide range of serices including accepting deposits: ma$ing loans:discounting 7ills: conducting money transfer and foreign eGchangetransactions: and performing other related serices such as safe$eeping: collections and issuing guarantees: acceptances and letter ofcredit.

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irst Security Islami Ban$ %td.+3: Dil$usha 'ommercial Area: Dha$a-1000: Bangladesh)elephone# *50++*(untingE: *55033F: H1H10+*-30aG# ,,0-+-*513H

MAIN SERVICES:

Consumer Banking:irst Security proide Mortgages: 'redit 'ards: ersonal %oans: Auto%oans: Islamic Ban$ing: and 9ealth Management products. In order tomaGimi?e customer conenience: they oer +F-hour hone Ban$ing:SMS Ban$ing: A)M 'ards and @ISA De7it 'ards: as ell as

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)o ensure sustaina7le groth and esta7lish full alue of thehonoura7le shareholders and

A7oe all: to add eectie contri7ution to the national economy.

ST&AT'():

)o strie our customers 7est satisfaction in their con;dence.

)o manage operate the 7an$ in the most eectie manner.

)o identify customers! needs monitor their perception toards

meeting those reJuirements.

)o reie updated policies: procedures practices to enhance the

a7ility to eGtend 7etter customer serices.

)o train deelop all employees proide them adeJuate resources

so that the customers! needs reasona7ly addressed.

)o promote organi?ational eLciency 7y communicating company

plans policies procedures openly to the employees in a timelyfashion.

)o ensure a congenial or$ing enironment.

)o diersify portfolio in 7oth retail holesale mar$ets.

A&'AS $F B&A%C*'S:

Bran"! %et+orks and Inter ,i-ision and Bran"! Coordination#

At present: the 7an$ has 7ranches of hich + 7ranches are inDha$a Diision: +5 7ranches are in 'hittagong Diision: 0 7ranchesare in Sylhet Diision: 03 7ranches are in 2a8shahi Diision: 0F7ranches are in hulna Diision and 0+ 7ranches are in Barishal

Diision and another one is in 'anada.

All the 7ranches are computeri?ed under distri7uted sererenironment. Another fe 7ranches are planning to open ithinDecem7er +011. SIB% has already started their on-line: SMS and A)M7an$ing facilities for their clients.

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MAIN OB#ECTIVES:

irst SecurityIslamiBan$ is an international 7an$: focused on the

esta7lished and emerging mar$ets of Asia ith an eGtensie glo7alnetor$. )he three principal 7usiness groups are )reasury: 'onsumerBan$ing and 'orporate and Institutional Ban$ing. )heir main o78ectieis to oer outstanding alue to their customers 7y proiding$noledgea7le: eLcient and relia7le serice in a personal: helpful andresponsie manner. 'entral to this serice philosophy is theprofessional consultatie approach they ta$e ith each customer. By

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getting to $no the customer 7etter: they can identify the customerKsneeds and match them ith Juality products hich suit their 7est.

INFORMATION S"STEM IN FIRST SEC$RIT" BAN%:

As I2S) S='&2I) IS%AMI BA" started their 7usiness inBA">%AD=S( in 1***.)hey are using I) since the start of their7usiness in BA">%AD=S(. I) creates an eolution in hole orld ineery 7usiness and so in 7an$ing system. "o in irst Security ith the

help of IS the daily transactions are recorded in 7ranch computers andthese 7ranch computers are then connected to the main head oLceserer so in this ay they $eep their daily process update on daily7asis. As )ime is money: and due to IS irst Security 7an$ ma$ethousands of transactions per day. In fact: IS ma$es hole processmuch more Juic$: simple and relia7le. Due to IS employees can easilyconnect ith other 7ranches: customer serices get improed: andonline 7an$ing emerged and lot of others 7ene;ts. irst Security =M=")

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Business process model#

Executive

Directors

RegionalManagers

RegionalManagers

RegionalManagers

Branch

Managers

Branch

Managers

Branch

Managers

Branch

Managers

Branch

Managers

Branch

Managers

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Following application softwares are used in our organization and

functioning of our information system;

N

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$rganiation transa"tion /ro"essing system:

)ransaction rocessing System#

( +ransaction ,rocessing !ystem -+,!. is a type of information system'+,!s collect$ store$ modify$ and retrieve the transactions of an organization'

( transaction is an event that generates or modifies data that is eventually

stored in an information system' From a technical perspective$

a +ransaction ,rocessing !ystem -or +ransaction ,rocessing Monitor.

monitors transaction programs$ a special #ind of programs' +he essence of a

transaction program is that it manages data that must &e left in a consistent

state'

)S in irst Security Ban$ #

Effective transaction processing system is wor#ing in First !ecurity Ban#that offer enterprise the means to rapidly process transactions to ensure the

smooth flow of data and the progression of processes throughout the

enterprise'

ayroll )S#

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n First !ecurity slami Ban# payroll +,! is designed to get information and

record of the employee and then to calculate his%her annual earning'

t get information a&out the employee from the employees department and

from general ledger and send it to payroll +,! from where it lin#s that

information with the previous record and prepare a report which is

forwarded to management' Management ta#es notice the /012 record

of the employees efficiency to wor# and may declare added &onus or other

incentive' +his report is chec#ed and approved &y the &ranch manager after

which chec# is issued to the employee'

(nd when that chec# is cashed$ the record is updated in the general ledger as

well as the master payroll -)*B.'

3eneral0edger

0

4hec#

ssued toEmployee

Employee

Data

Management 5eports

,ayroll

Master File-)*B.

,ayroll +,!

3eneral

0edger

0

4hec#

passes &y

Manager

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Customer Identi0"ation:

In irst Security Ban$ there is their own information management namedsoftware Virses is working which is connected to NADRA. So if any new client

wants to open an accont in the !ank the system atomatically send a re"est toNADRA to check and #erify the cstomer ID nm!er. $hich helps themanagement to identify whether he%she is sing his original ID card or not.

'm/loyees &e"ord:

nput

-D 6.

Managemen

t

)*B7irses

1(D5(

-customeridentification.

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All employees are spposed to login when they enter the !ank and logot onlea#ing& !y tracing their thm! impressions on !iometric de#ice. 'his de#ice isconnected with the ()* which continosly makes record of their hors spent inthe !ank. Moreo#er& the !ank has their own setp named +N which makes

records of all the transactions made !y an employee. 'his help management tomonitor the working efficiency of an employee.

&eal time Banking:

Employee

8o&0ogin

)*BBiometric

Device

9 01

Employee

8o&

0ogout

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In many circmstances the primary factor is speed. ,or e-ample& when acstomer withdraws a sm of money from his or her accont the transactions areprocessed and the accont !alance pdated as soon as possi!le& allowing !oth

the !ank and cstomer to keep track of fnds. 'he new transaction is send to +N.'he +N enters the ()* where the specified file is accessed. 'he pdates aremade entered there and finally the pdate is done.

1ew

+ransactions$*pdates

)*B

01*pdated

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$nline Com/lains:

irst Security Islami Ban$ allows the cstomer the option of online complains.'he cstomer s!mits the online complain which is then processed !y stomerSer#ice '/S which is linked !y management and after the pro!lem identificationit is send to the concerned department.

4ustomer

:ueries 4ustomer!ervice +,!

!end to 4oncernedDept'

dentify

,ro&lem

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Ad-i"es:

As all of the record of the cstomers are stored in main ser#er 0()*1 of irstSecurity Islami Ban$& so incase if someone accont !alance is getting near to2ero the system atomatically alert the management a!ot that. 'hen managertake manal action and send him%her the ad#ice 0a letter& mail or phone call1 tocheck the accont !alance.

(ccount

(lert

)*B

4ustomer!ervice +,!

Management

(dvices

!end to

4ustomer

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A""ount $/ening:

+his +,! is designed for opening a new account in the &an#'

"!put:3ive &io data$ 14 no'$ income$ city name'

#rocess:nformation sends to the /virses2'

Output:new account opened in the &an#'

(pplicant

)*B

4ustomer!ervice +,!

1ew (%4

pened

dentification

(%4

Dept

7irses

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$nline A"ti-ity:

Purpose:'ransfer fnds with the organi2ation.Input:oncerned *ranch code& city name& accont title& amont 3 thetransaction.

Process:'he information will send to organi2ation ser#er 0()*1.Output: 'ransfer of fnd to the concerned !ranch.

O!l!e $a!%!&:

Category: Internet Banking

(pplicant

)*B

4ustomer

!ervice +,!

Fund transferto 4oncerned

(%4

Dept

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Description: Online any Branch Banking

F!B have set up

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By providing electronic access to money$ it is possi&le to ultimately

alleviate poverty$ &ecause of the following reasons'

= 5eal time on=line &an#ing

= (vaila&le anytime$ anywhere throughout the country

= t is convenient$ afforda&le and secure

= t is much more effective in developing savings ha&its

= t will ma#e access to &an#ing and advanced payment

transactions at afforda&le cost

= t is much safer$ speedy and safeguard against fraudulent transactions'

)at oes S"$ o/le /a!%!& offer

= 4ustomer 5egistration= 4ash=in -cash deposit.

= 4ash=out -cash withdrawal.

= Merchant ,ayment

= *tility ,ayment

= !alary Dis&ursement

= Foreign 5emittance

= (ir=time +op=up

= Fund +ransfer

EXCHANGE House:

CA*AA Manager

First !ecurity slami Exchange 0td'

CC Danforth (venue

+oronto$ 1 M4 @1$ 4anada +el" A=G=CHHH$ A=G=@HHH

Fax" A=G=HHH

Email" managerIfsiel'com$ customerserviceIfsiel'com

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ATM Card:

Purpose:4asy with draw of cash.Input: 5i#e !io data& income smmary& company name& NI.Process:NI no. and !io data send to #irses which directly linked to NADRA. Ifinformation is correct then it is forward to cstomer ser#ice centre.Output:Isse of credit card.

A- $a!%!&:

(pplicant

)*B

4ustomer!ervice +,!

1ew (%4

pened

dentification

(%4

Dept

7irses

(+M

ssued

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Car Finan"ing:

Purpose:+easing a new car.Input: Accont title& down payment amont.Process:'he information is send to the ()* and #erify the accont of cstomerand make the schedle for leasing for the gi#en period of time.Output:stomer can get a new car.

(pplicant

)*B

4ustomer

!erviceManagers

ssuancedentification

(%4 $

Finance

Dept'

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OE oa! :

Purpose:+easing a new flat.

Input: Accont title& down payment amont.Process:'he information is send to the ()* and #erify the accont of cstomerand make the schedle for leasing for the gi#en period of time.Output:stomer can get a new home.

SE !a!c!&:

,irst Secrity Islami *ank +imited participated in SM4 ,inancing ,air held onDecem!er 6& 7889 at /an /acific Sonargaon (otel. /rime Minister Sheikh(asina inagrated the fair as hief 5est. In the inagration ceremony Mr.

AAM :akaria& Managing Director signed an agreement with A,,I; onsmer/rodcts +imited nder SM4 ,inancing Scheme.

/hotograph shows Mr. AAM :akaria& Managing Director& ,SI*+ is seen with

/rime Minister Sheikh (asina along with Managing Directors of other *anks andN*,Is./hotograph shows ommerce Minister Mr. ,ark

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Schedule Of Bank charges"

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Mana(ement in)ormation system:

&elations!i/ of MIS +it! T1S:

MIS reports and smmari2es the organi2ation=s !asic operations and thesereports come from the !asic transition processing systems. In case of ororgani2ation the '/S=s of A'M ards& /ayroll and stomer identification etc.pro#ide the !asic information a!ot the organi2ation=s acti#ities.

+hese activities are then summarized in the form of reports for the manager

so that they can chec# whether the firm is wor#ing properly or not' f there

are some flaws then they ta#e control measures to fix those '

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/ayroll master,ile

.I info master,ile

4mployeesInfo master file

stomerAccont

master ,ile

stomer>eriesmaster ,ile

stomerMaster file

+ransaction processing system Management information system

,ayroll +,!

"S "ES

,ayroll data

of employee

4ustomer data

Employees data

4ustomer data

4ustomers

4omplain data

4ustomers (ccount data

'ustomerIdenti;cation

)S

A)M 'ards)S

=mployee2ecord )S

2eal time7an$ing )S

'ustomerserice )S

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stomer

Master file

stomer infomaster ,ile

stomerMaster file

stomerMaster file

(dvices +,!

+ransaction processing system Management information system

"S "ES

(dvices data

4ustomer data

4ustomer data

4ustomer data

4ustomeraccount +,!

4ar

Financing+,!

M! 5eport

Managers

nline

activity +,!

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Conclusion and )uture 'ork:

CO*C'S"O*:

A management information system is a system or process that pro#idesthe information necessary to manage an organi2ation effecti#ely. MIS and theinformation it generates are generally considered essential components ofprdent and reasona!le !siness decisions.

'his report discses all the acti#ities that the Management Information System

perform in or selected organi2ation ,irst Secrity Islami *ank.

'he reports starts with the !ackgrond history of the !ank sch as when itesta!lish in *angladesh.

'he !ranches& pre and post era etc. It e-plains all the '/S how the transactionsare made !y the !ank& sing of these '/S from the new e#ents sch as accontopening& new allowances etc to the rotine work inclding cash and paymentsrecord& pdating of records& payroll and the processing of the complaints.

'hese '/S holds all the acti#ities from the manager and employees to thecstomers. 'he report discses the in!ond and the ot!ond logistics andrelate all the processes of '/S sed in the !ank with the MIS& ena!ling the !ankto pro#ide the "ality and satisfactory ser#ices to their cstomers.

Also incldes the inter relations& of all the entities in the data!ase of the !ank.4RD diagram represents all these relations.

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S'ES-"O*:

'he !ank is sing the IS #ery efficiently and increasing its profita!ility& !t stillthere are many things that shold !e impro#ed.

$ith the increase in the technology& the !ank shold made its IS p?to?date forpro#iding !est ser#ices to their cstomers and attracting more cstomers andincreasing its prodcti#ity.

'he secrity of these system shold !e made.

redit cards system shold !e impro#ed pro#iding the ni"e facilities to theircstomers which the other !anks has not yet introdce.

REERE*CE:

MD. (AR)N?@R?RAS(IDMANA54R 0@/4RA'I@N1!ilee Road *ranchBC&!ilee Road&hittagong&*angladesh.

"S"-"* CAR :

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