2011, Educational Institute Chapter 1 Hospitality Technology Systems Managing Technology in the Hospitality Industry Sixth Edition (468TXT or 468CIN)
May 28, 2015
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Chapter 1Hospitality Technology
Systems
Managing Technology in the Hospitality Industry
Sixth Edition
(468TXT or 468CIN)
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Competencies forHospitality Technology Systems
1. Discuss the criteria used to evaluate hospitality technology.
2. Describe the basic functions common to property management systems.
3. Identify stand-alone technology systems that may interface with property management systems.
(continued)
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Competencies forHospitality Technology Systems
4. Describe the basic functions of a point-of-sale system.
5. Describe the basic functions of a sales and catering system.
6. Identify hospitality accounting modules typically provided by back-office software packages.
7. Explain the elements and impact of e-commerce on hospitality organizations.
(continued)
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Creating Competitive Advantage
• Product differentiation
• Exceptional service via technology
• Production at a lower cost
• Market segmentation
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Productivity EvaluationWorkflow processing
• Task sequencing
• Space management
• Other physical elements
Data processing
• Time minimization
• Optimization of data-handling procedures
• Streamlining output
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PMS FunctionsReservations Module
• Availability/forecasting
• Reservation records
• Reservation confirmations
Rooms Management Module
• Room status
• Registration
• Room assignments
(continued)
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PMS Functions
Guest Accounting Module
• Folio management
• Credit monitoring
• Transaction tracking
(continued)
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Common PMS Interfaces
• Central reservation system
• Internet
• Sales and catering
• Point-of-sale
• Electronic payment processing
• Revenue management
(continued)
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Common PMS Interfaces
• Back office accounting
• Call accounting
• Electronic locking systems
• Energy management
• Auxiliary guest service devices
• Self-service devices
(continued)
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POS Order Entry Functions• Displays menu items
o Different priceso Different meal periodso Different outlets
• Applies modifiers to menu items
• Groups menu items with single price
• Defines a default order display location
(continued)
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POS Order Entry Functions
• Allows delayed order entry to time service
• Counts down items in short supply
• Provides rapid entry of quick-service items
• Offers simple way to re-order a round of drinks
• Enables off-menu orders
(continued)
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POS Settlement Functions
• Splits charges on check
• Transfers checks from one server to another
• Combines checks for different tables or servers
• Can apply service charges
• Automatically adds gratuity when appropriate
• Manages server tips
(continued)
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POS Settlement Functions(continued)
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POS Settlement Functions
• Records settlement method
• Tracks voids, corrections, and adjustments
• Provides reports such as:o Cashier shift balanceso Menu item sales analysiso Server productivity
(continued)
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Sales and Catering—Group Sales
• Creates company master records, including corporate subsidiaries
• Facilitates contact management
• Displays guestroom and function room availability
• Creates and tracks group bookings
• Allows adjustment of contracted rooms based on prior experience
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Sales and Catering—Function Rooms
• Records function room size/capacity in different configurations
• Displays images of each function room in typical configurations
• Displays function room availability in graphic form
• Creates and tracks room bookings(continued)
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Sales and Catering—Function Rooms
• Allows simple relocation of event from one room to another
• Creates pick-lists of standard-priced menu items
• Manages requests for audiovisual and other equipment
• Generates contracts and banquet event orders
(continued)
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Accounting ApplicationsAccounts Receivable Module
• Customer master file
• City ledger file
• Account aging file
Accounts Payable Module
• Vendor master file
• Invoice register file
• Check register file
(continued)
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Accounting Applications
Payroll Module
• Employee master file
• Payroll register file
• Government register file
Financial Reporting File
• General ledger
• Trial balance
• Financial statements
(continued)
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Accounting Applications(continued)
Other Modules
• Inventory
• Purchasing
• Budgeting
• Fixed assets
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E-Commerce Concepts• Internet- Large and complex series of
electronic networks designed to provide universal access to information and communication.
• World Wide Web (WWW)
• Uniform Resource Locator (URL)- Designates the internet address of a site.
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E-Commerce Concepts• Internet
• E-distribution channels
• Online reservation systems
• Social networking
• Internet marketing
• Enterprise systems
• Web-based applications
• Website development
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Enterprise Systems
• Addresses the technology needs of multi-property organizations.
• Relies on web based technology.
• Can include central reservations applications to fully synchronize room inventories.
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