Mintzberg Theory of Managerial Roles

8/18/2019 Mintzberg Theory of Managerial Roles

1/23

MINTZBERG THEORY OF

MANAGERIAL ROLES

Josanne Forestine


2/23

HENRY MINTZBERG


3/23

HENRY MINTZBERG

• BORN SEPTEMBER 2, 1939

• CANADIAN

• BSC IN MECHANICAL ENINEERIN

• MASTERS IN MANAEMENT

• BEEN TEACHIN SINCE 19!"

• #ROTE MAN$ BOO%S

• CONTRIB&TED SINIFICANTL$ #ITH MANAEMENT AND ORANI'A

S%ILS


4/23

WHO IS A HOSPITAL MANAGER

• Hos(ita) *ana+ers are res(onsi)e -or *a.in+ /e0isions

re+ar/in+ te nan0in+ an/ str0tre o- a os(ita)4

• De to te -a0t tat ea)t 0are is 0onstant)5 0an+in+ a

te0no)o+5 is i*(ro7in+ e7er5 /a5, os(ita) *ana+ers n

0ontine to e7a)ate (ro0e/res an/ ea)t 0are e80ien


5/23

MINTZBERG THEORY OF

MANAGERIAL ROLES

Ana)5e Henr5 Minter+:s Teor5 o- Mana+eria) Ro)

te 0onte;t o- a Hos(ita) Mana+er


6/23


7/23

MINTZBERG THEORY OF MANAGER

ROLES

NO CATEGORY ROLE

14 INTERPERSONAL • FI&REHEAD

• LIAISON

• LEADER

24 INFORMATIONAL • MONITOR

• DISSEMINATOR

• SPO%ESPERSON

34 DECISIONAL • ENTREPENE&R

• DIST&RBANCE HANDLER

• RESO&RCE ALLOCATOR

• NEOTIATOR


8/23


ROLES

• Inter(ersona)< Inter(ersona)

ro)es 0o7er te re)ationsi(s

tat a *ana+er as to a7e

6it oters4

•

Te tree ro)es 6itin tis0ate+or5 are

• +reea/,

• )ea/er

• )iaison


9/23


ROLES

• FIGUREHEAD

• Te +reea/ re(resents tetea*s4 Te *ana+er *st e0on/ent4

• Teir i*a+e, ea7ior an/re(tation *st /e*onstrate

0)ti7ate/ *i)it5 an/ e*(at54• Te5 so)/ e a)e to set +oo/

e;a*()es in an/ ot o- te6or.()a0e an/ e;e*()i-5=a)ities o- a +oo/ ro)e *o/e)


10/23


ROLES

• LEADER

• a7e to rin+ to+eter tenee/s o- an or+aniation an/tose o- te in/i7i/a)s n/erteir 0o**an/4

•*st e )earn to e anatenti0 )ea/er s0 tatteir tea* 0an res(e0t teiratorit54


11/23


ROLES

• LIAISON

• /ea)s 6it te orionta)re)ationsi(s 6i0 6or.>a0ti7it5 st/ies a7eso6n to e i*(ortant -or

a *ana+er4• as to *aintain a net6or.

o- re)ationsi(s otsi/e teor+aniation4


12/23


ROLES

• INFORMATIONAL

• A-ter te *ana+er as te

in-or*ation te5 *st e a)e to

(ro0ess it

• Mana+ers a7e to 0o))e0t,

/isse*inate an/ trans*itin-or*ation

• Tree 0orres(on/in+ in-or*ationa)

ro)es, na*e)5 *onitor, /isse*inator

an/ s(o.es(erson4


13/23


ROLES

• MONITOR

• A *ana+er is an i*(ortant

+re in *onitorin+ 6at +oes

on in te or+aniation,

re0ei7in+ in-or*ation aotot interna) an/ e;terna)

e7ents an/ trans*ittin+ it to

oters4


14/23


ROLES

• DISSEMINATOR

• Tis (ro0ess o- trans*ission is te

/isse*ination ro)e, (assin+ on

in-or*ation o- ot a -a0ta) an/

7a)e .in/4


15/23


ROLES

• SPO%ESPERSON

• A *ana+er o-ten as to+i7e in-or*ation0on0ernin+ teor+aniation to otsi/ers,ta.in+ on te ro)e o-s(o.es(erson to ot te+enera) ()i0 an/ tose in(ositions o- in?en0e4


16/23


ROLES

• DECISIONAL

• Ho6 te *ana+er sesin-or*ation

• For ro)es

• Entre(rener

• Distran0e an/)er• Resor0e a))o0ator

• Ne+otiator


17/23


ROLES

• ENTREPENE&R

• Te *ana+er *st e a)e to 0reate an/ 0ontro) 0an+e 6itin te

or+aniation, tat is, te *ana+er is te entre(rener4

• #it tis res(onsii)it5, te *ana+er is a)e to so)7e (ro)e*s, +en

i/eas an/ i*()e*entin+ te*4


18/23


ROLES

• DIST&RBANCE HANDLER

• Te os(ita) o@ers a n*er o-

ser7i0es n/er one *re))a,

ea)t0are4

• Tere *a5 a)6a5s a7e 0on?i0t 6itin

te os(ita), /e to (roto0o)s,

/i@eren0e in attit/es an/

(ersona)ities4

• Te *ana+er *st e a)e to ta.e

0ar+e in *ini*iin+ tese o00rren0e,

a)so, (ro7i/e assistan0e in *e/iatin+

/is(tes 6itin it


19/23


ROLES

• RESO&RCE ALLOCATOR

• Deter*ines 6atresor0es are re=ire/

• B/+et

•

Fn/in+• Prioritie


20/23


ROLES

• NEOTIATOR• Te5 *st e a)e to ta.e (art in

an/ /ire0t i*(ortant ne+otiations6itin te tea*, /e(art*ent an/orte or+aniation

• A *ana+er as to ne+otiate 6itoters an/ in te (ro0ess e a)e to

*a.e /e0isions aot te0o**it*ent o- or+aniationa)resor0es4


21/23

MINTZBERG THEORY OF MANAGERIA

ROLES

RECOMMENDATIONS???

NO CATEGORY ROLE RECOMMENDATIO

1. Inter(ersona)< (ro7i/in+ 1 Fi+reea/ • Te5 *st a)6a5s .ee( ( to /ate in 6


22/23

1. Inter(ersona)< (ro7i/in+

in-or*ation an/ i/eas

14 Fi+reea/

24 Lea/er

34 Liaison

• Te5 *st a)6a5s .ee( ( to /ate in 6

not on)5 at a nationa) )e7e) t re+iona

• Te5 *st +i7e res(e0t as to re0ei7e r

• Te5 so)/ ta.e te a/7i0e o- teir +

an/ rationa)ie te i/eas tat are ro

• Te5 *st e a re)ia)e ()i0 +re

to (ro7i/e in-or*ation to te ()i0

an/ ea)t a6areness4

2. In-or*ationa)< (ro0essin+

in-or*ation

14 Monitor

24 Disse*inator

34 S(o.es(erson

• See. an/ a0=ire 6or.>re)ate/ in-or*a

• Rea/ an/ /e7e)o( re(orts atten/

*aintain (ersona) 0onta0ts

• A)6a5s .ee( (/ate/ 6it ne6 (ro0e/

3. De0isiona)< sin+ in-or*ation 14 Entre(rener

24 Distran0e an/)er

34 Resor0e a))o0ator

4 Ne+otiator

• I/enti-5 ne6 i/eas an/ initiate i*

i*()e*ent inno7ations

• P)an -or te -tre

• Sett)e 0on?i0ts et6een sor/inat


23/23

REFERENCES

• Hea)t Mana+e*ent Le0tre Notes 0o*(i)e/ 5 Dr4 Hora0e #i))ia*

• Mana+e*ent at #or.4 Minter+:s 1 Mana+eria) Ro)es4

tt(net6or.40o*2"1*inter+GE

1>*ana+eria)>ro)es

•

&nit 1 Mana+e*ent, Or+aniation an/ Per-or*an0e4 Mana+e*ent tt(/e*osP31MRD%33!>De*onit1

t*

• Minter+:s Mana+e*ent Ro)es4

tt(sro)es4t*
http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttps://www.mindtools.com/pages/article/management-roles.htmhttps://www.mindtools.com/pages/article/management-roles.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/

Mintzberg Theory of Managerial Roles

Documents