Mining Group Gold Team Dynamics
Dec 15, 2015
Storming StageResistance to different approachesSharp attitude changesCompetitiveness and defensivenessTension and disunity
Norming StageIncreased satisfactionDeveloping trust and respectGiving feedback to othersSharing responsibilitiesMaking decisions
Performing StageHigh level of interactionIncreased performanceMembers comfortable with each otherConfident and optimistic
Team Member RolesTASK dynamics and task roles ask:
“What?” and “Why?”
PROCESS dynamics and process roles ask:“How?”
Task RolesInformation giverInformation seekerInitiatorOpinion giverElaboratorConsensus seekerClarifierStandard setterRepresentative
Overcoming Communication BarriersSeek first to understandSeek then to confirmSeek then to be understood
FeedbackGiving it Getting it
Be specific Get the details
Be descriptive Resist the urge to defend
Be timely Use the feedback
Be regular
Conflict Strategy – CompetitionWhen quick action is necessaryWhen unpopular actions must be implementedWhen you know you’re rightWhen options are not possible
Conflict Strategy – CollaborationWhen you can’t compromiseWhen you’re learningWhen you need to merge different viewsWhen you want to gain commitmentWhen you want to improve relationships
Conflict Strategy - AvoidanceWhen a more important issue is pressingWhen you need to let people cool downWhen you need more informationWhen others can resolve the conflict more effectively
Conflict Strategy - AccommodationWhen you find that you’re wrongWhen issues are more important to others
Conflict Strategy – CompromiseWhen opponents are committed to different endsWhen you want to achieve temporary settlements to complex issuesWhen you want a solution quickly
Decision Making StrategyClarify purposeEstablish criteriaGenerate optionsCompare optionsIdentify risksRank risksMake the decision
How will we make decisions?Decision by authorityDecision by minorityDecision by majorityDecision by consensusDecision by unanimity
Problem Solving StrategyDefine the problemIdentify the future stateIdentify driving and constraining forcesAnalyze forcesIdentify measures of successDevelop plan of actionImplementFollow - up