Internet safe boxes and post boxes 2015-06-17
Internet safe boxes and post boxes2015-06-17
Mina meddelanden – säker digital post från myndigheter och kommuner
Today
Today we leave it to you to micro-manage and to orchestrate the fragments of our public sector
Mina meddelanden – säker digital post från myndigheter och kommuner
Tomorrow
Tomorrow we offer you a synchronized ensemble for free improvisations or for hi-fi performances
Mina meddelanden – säker digital post från myndigheter och kommuner
Federated agency services and information/dataSingle agencyservices and
information/data
Federated agency web sitesSingle agency web sites Private sector web sites
Authentication My case overview
My Consents My messages My calendar
My archives
Entreprenour Student HomelessParent ArrivalPatient Unemployed
Private sectorservices and
information/data
xx xx xx
Surviving
Simplify Innovate Streamline
Framework for digital interaction(guidance, standards, principles, architecture, governance, business models, finance)
Framework for digital interaction(guidance, standards, principles, architecture, governance, business models, finance)
-No wrong door!-Where you want it, when you want it
Mina meddelanden – säker digital post från myndigheter och kommuner
Med medborgaren i centrum(The citizen in focus)
Mina meddelanden – säker digital post från myndigheter och kommuner
Three goals for the state administration
in digital collaboration
Mina meddelanden – säker digital post från myndigheter och kommuner
Where it all started
• Government agencies collaborating to facilitatefor entrepreneurs
� Swedish Public Employment Service (Arbetsförmedlingen)
� Swedish Companies Registration Office (Bolagsverket)
� Swedish Social Insurance Agency (Försäkringskassan)
� Swedish Tax Agency (Skatteverket)
� Swedish Agency for Economic and Regional Growth (Tillväxtverket)
� Swedish Customs (Tullverket)
Mina meddelanden – säker digital post från myndigheter och kommuner
A range of collaborative products
�BrochuresStarting Up a Business
�Full day seminars Starting Up a Business-Day
�Events and exibitionsStart your own business, Young Entrepreneurs…
�The Swedish Business Link� to Government - verksamt.se
Mina meddelanden – säker digital post från myndigheter och kommuner
We saw a need
• A concept and infrastructure for a safe common public sector e-communication to private citizens and companies
• My messages – Mina meddelanden was born!• Became a separate project• Swedish Tax Agency were pointed out by the
government to lead the project in cooperation with six other agencies
Mina meddelanden – säker digital post från myndigheter och kommuner
Invite private companies
• Private mailboxes invited as long as they fulfill the requirements– Security– Privacy– Etc
• A public mailbox provided for those who don’t wanta private mailbox (only messages from public sector)
• Private mailboxes recieve no payment for acceptingmessages from public sector– Can mix public sector messages with private messages
Mina meddelanden – säker digital post från myndigheter och kommuner
Invite private companies
• Private companies acting as intermidiaries– Eg. printing companies
Mina meddelanden – säker digital post från myndigheter och kommuner
The backdrop
• 400 million paper mail sent by public sector per year (cost 500 million EURO)
• Many more messages sent by unsecure email• The growing number of e-services (my pages)
increases the bourdon on citizens and companies to keep track
• Criminals exploiting the unsecure and slow communication
Mina meddelanden – säker digital post från myndigheter och kommuner
In the very beginning….
• How do you sell an empty can?• A classic catch 22
– Citizens and companies• There are no agencies sending messages, why should I..?
– Public sector• Low hit-rate when trying to send, why should we invest in
connecting?
Mina meddelanden – säker digital post från myndigheter och kommuner
Government increasing the preassure
• Mandatory for midsize and large agencies to investigate connection to My messages by mid 2017
• Not mandatory for citizens and companies– Massive marketing when we have reached a critical
level of connected agencies probably mid 2016
Mina meddelanden – säker digital post från myndigheter och kommuner
We are slowly growing
• Presently about– 220.000 accounts
• 195.000 citizens• 25.000 companies
• And 11 agencies– Each agency having a number of systems connected
to the infrastructure
Mina meddelanden – säker digital post från myndigheter och kommuner
42 600 users Jan 2014
214 000 users May 2015
Mina meddelanden – säker digital post från myndigheter och kommuner
Do citizens want it?
Mina meddelanden – säker digital post från myndigheter och kommuner
My messages The concept and the infrastructure
Dispatching authority post
Authority
Case
management
Send outAuthorityIntermediary
Messages
Mailbox operatorMailbox operator
Pass
Submit
Store
messages
Reception of authority post
Tax authority
Infrastructure for authority post
Coordinate
and control
actors
Manage
regulations
Supply
relay address
register
Supervise
@
Individuals
Authority
Private persons
Business
Mina meddelanden – säker digital post från myndigheter och kommuner
How it works
Control in Adressregister
DispatchingAuthority
Businesssystem
Non securemessages
Securemessages
Control of contact-information
Safee-mailbox
Receiver
Private persons andentrepreneurs withe-identification
TraditionalPost
Mina meddelanden – säker digital post från myndigheter och kommuner
Architecture
Mina meddelanden – säker digital post från myndigheter och kommuner
Most important features
• Strategic asset is the national adress-register– A self-maintained digital adress-register for citizens and
companies
• Tactical asset is the government provider of basicmailbox services– Private providers can offer other features
• A standard interface for the integration with otherapplications– Standard API’s– Supportorganization
Mina meddelanden – säker digital post från myndigheter och kommuner
Functionality
• One way communication– Possible to include links to e-services
• Attachments– PDF– Word– iCal
• Notifications• Apps
– Apple and Android• My cases• Sub-adresses• Forwarding• Giving acces-rights to others
Mina meddelanden – säker digital post från myndigheter och kommuner
Business model
• Currently no fees for agencies sending messages– Small agencies and municipalities sensitiv when it
comes costs– We want to promote connections
• No compensation to private mailboxes – Legislation for procurement– Two private mailboxes connected so far