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Page 1: Mike king - Digital body language 2.0
Page 2: Mike king - Digital body language 2.0

The paranoia around user tracking has increased substantially since Edward Snowden proved

what we all already suspected anyway.

ARE SCARED

OF BIG DATA

Page 3: Mike king - Digital body language 2.0

LISTENS

Page 4: Mike king - Digital body language 2.0

READ

HAVE YOU CHECKED YOUR APPS?

A lot of the applications you have on your

phone right now are broadcasting data

about you.

Page 5: Mike king - Digital body language 2.0

RECORDS AUDIO AT ANYTIME

without your permission

TAKES PICTURES & VIDEO

without your permission

READS YOUR PHONE CALL LOG including incoming and outgoing call

metadata

http://huff.to/1oIcHLR

Page 6: Mike king - Digital body language 2.0

Bruce Wayne shows Luscious Fox the tracking system he’s built using people’s cellphones and Luscious tells Bruce

“this is wrong!” Then they use it to save the world.

REMINISCENT OF THIS SCENE

Page 7: Mike king - Digital body language 2.0

We’ve all been active participants in this type of data collection.

ALSO

BEEN CONTRIBUTING

Page 8: Mike king - Digital body language 2.0

Credit cards aren’t just a convenience, they are tracking devices.

ISN’T THE ONLY THING TRACKING

YOUR PURCHASES

Page 9: Mike king - Digital body language 2.0

SELL YOUR DATA

All the data is aggregated and sold back to marketers to do more effective targeting.

Page 10: Mike king - Digital body language 2.0

THAT’S HOW

happened

Target famously makes use of this to “prime the pump” for pregnant customers.http://onforb.es/1w2lJEE

Page 11: Mike king - Digital body language 2.0

AND HOW

happens

Hospitals are starting to get in the game as well by predicting illnesses based on the purchasing behavior of patients.http://buswk.co/VYQ1gY

Page 12: Mike king - Digital body language 2.0

OUT.

TURN OFF Location Services on your phone

DELETE YOURSELF from ad networks

DON’T MAKE a Facebook account

DON’T MAKE a Google account

DISABLE JavaScript

USE DuckDuckGo

INSTALL AdBlock

DISABLE cookies

USE cash

USE Tor

Opting out is difficult and you can do it with considerable effort. However it does mean not having a modern web experience.

Page 13: Mike king - Digital body language 2.0

STAY.

RESPONSIBLY.

Page 14: Mike king - Digital body language 2.0

THIN LINE…

Page 15: Mike king - Digital body language 2.0

EVIL

Page 16: Mike king - Digital body language 2.0

G E N E

Page 17: Mike king - Digital body language 2.0

LEAD GENERATION

When I say “lead generation” you start to think of this HubSpot model.

Page 18: Mike king - Digital body language 2.0

LEAD GENERATION

…then you think about the different touch points, qualification and lead scoring.

Blog

Social Media

Keywords

Pages

Calls-to-Action

Landing Pages

Forms

Contacts

Email

Workflows

Lead Scoring

CRM Integrations

Social Media

Smart Calls-to-Action

Email

Workflows

Page 19: Mike king - Digital body language 2.0

But wait… thatapplies to everything

in digital marketing.

Page 20: Mike king - Digital body language 2.0

IT’S HOW

reduces churn

HubSpot has a user engagement score called the Customer Happiness Index (CHI). They use it to improve the happiness of

33% of their previously unhappy customers - http://bit.ly/1lDuG6f

Page 21: Mike king - Digital body language 2.0

COLLABORATIVE FILTERING

Given a set of users’ digital body

language Amazon and Netflix

recommend other items.

Page 22: Mike king - Digital body language 2.0

PREDICTIVE MODELING

Target uses each “guest's” actions on

and offline to determine their digital body

language and deduce future behaviors.

See Andrew Pole (Target) explain this

http://www.rmportal.performedia.com/node/1373

Page 23: Mike king - Digital body language 2.0

Leveraging data from implicit data sources in context with user behavior is the user’s digital body language.

YOU

OBVIOUSLY.

Page 24: Mike king - Digital body language 2.0

D A T A

Page 25: Mike king - Digital body language 2.0

DATABASE OF AFFINITY

Google is using all the data it collects about users across its ecosystem to build robust user profiles,

understand and segment all of its users.

Page 26: Mike king - Digital body language 2.0

OF GOOGLE NOW

Google is getting increasingly predictive and personalized. It’s realistic to expect that Google now is the personal valet in its

infancy

Page 27: Mike king - Digital body language 2.0

SEGMENTS

Google already allows marketers to purchase audiences based on affinity segments in Adwords.

Page 28: Mike king - Digital body language 2.0

IN GOOGLE ANALYTICS

You can also measure Affinity Segments directly in Google Analytics. More info - http://bit.ly/1fdLpbo

Page 29: Mike king - Digital body language 2.0

You’ll need data in real-time.

NOT ENOUGH

Page 30: Mike king - Digital body language 2.0

How can we understand our customers before they fill out a form?

We want toknow our customersbefore they ever tellus anything.

Page 31: Mike king - Digital body language 2.0

CONNECT

Yes, I’ve talked about Facebook Connect, personas and leveraging social sign-in as ways to collect data on your users, identify

segments and target dynamically, and…

Page 32: Mike king - Digital body language 2.0

MOST ROBUST SOCIAL DATA

Facebook is what people use the most

and it offers the most granular data for

marketers to work with.

http://bit.ly/1mgSvRE

Page 33: Mike king - Digital body language 2.0

LOGIN IS ON THE DECLINE

Facebook login usage is actually on the decline because of fears around data privacy and being hacked.

Page 34: Mike king - Digital body language 2.0

GOODBYE SOCIAL DATA

People have gotten so scared of clicking

the sign-in with Facebook button that FB

is rolling out an anonymous login feature.

http://bit.ly/1zq9Wod

Page 35: Mike king - Digital body language 2.0

LINKEDIN ARE BEST FOR B2B

Users generally consider Facebook to be a more personal account so they’d prefer to login to business related accounts with

their Google or LinkedIn accounts.

Page 36: Mike king - Digital body language 2.0

SHIT.

…Obviously.

Page 37: Mike king - Digital body language 2.0

BROWSER FINGERPRINTING

A unique string can be generated for

identification based on a combination

features that a web browser broadcasts.

We’ll need to be able to track users across multiple visits in a database. A browser fingerprint is an effective way to do so.

Page 38: Mike king - Digital body language 2.0

STUDY SHOWED

unique fingerprints

Pantoclick’s study showed that 86.3% of browsers had unique fingerprints.

http://bit.ly/1n8DFIj

Page 39: Mike king - Digital body language 2.0

ARE NOT VERY UNIQUE

Since mobile browsers generally share the same technology stack,

it is difficult to use browser fingerprinting as a sole means of tracking.

0% 25% 50% 75% 100%

Opera Mini

Safari (in-app)

AndroidBrowser

Safari

InternetExplorer

Firefox

Chrome

%Unique (Fingerprint Only)

%Unique

Page 40: Mike king - Digital body language 2.0

INCREASES UNIQUENESS

0% 25% 50% 75% 100%

Opera Mini

Safari (in-app)

Android Browser

Safari

Internet Explorer

Firefox

Chrome

%Unique (Fingerprint + IP)

%Unique

Optimisation Beacon’s study showed that browser fingerprints are incredibly effective for user tracking when adding the user’s

GeoIP and hostname into to the mix - http://bit.ly/1nfhvc4

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STUDY SHOWED

changed fingerprints

Browser fingerprints can change for a variety of reasons and Pantoclick’s sample was full of very tech-savvy users who were

introduced to the browser fingerprint concept.

Page 42: Mike king - Digital body language 2.0

EASY JAVASCRIPT LIBRARY

Browser fingerprinting can’t be any

easier than this. It only takes one line of

code.

var fingerprint = new Fingerprint().get();

FingerprintJS - http://bit.ly/1rUeZet

Page 43: Mike king - Digital body language 2.0

IN GOOGLE ANALYTICS

Track the browser fingerprint on the visitor level as a custom variable so you can marry

with your database and track the return login as an event.

_gaq.push(['_setCustomVar',

1, // This custom var is set to slot #1. Required parameter.

‘userFingerPrint', // The name acts as a kind of category for the user

activity. Required parameter.

‘[insert fingerprint number here]', // This value of the custom variable.

Required parameter.

1 // Sets the scope to visitor-level. Optional parameter.

]);

_gaq.push(['_trackEvent',

‘returnLogin', // category of activity

‘fingerPrintedUserLogin', // Action

]);

Page 44: Mike king - Digital body language 2.0

RESPAWING COOKIES

EverCookie populates itself in every

possible browser storage mechanism

and respawns whenever is deleted.

EverCookie can be used in addition to, or in place ofm browser fingerprints and/or standard cookies to persistently identify users.

http://bit.ly/1w2ofdZ

Page 45: Mike king - Digital body language 2.0

…Obviously.

TRACK

PEOPLE.

OBVIOUS.

Page 46: Mike king - Digital body language 2.0

…Obviously.

IP

ADDRESS?

Page 47: Mike king - Digital body language 2.0

DEMYSTIFY USERS WITH THEIR IP

MaxMind provides the user’s Country,

State, City, ZipCode, Organization,

Domain Name, Longitude and Latitude

MaxMind http://www.maxmind.com

Page 48: Mike king - Digital body language 2.0

MAXMIND CLAIMS

city-level accuracy

According to the service’s FAQ Maxmind is 99.8% accurate on the Country level, 90% accurate on the State level and 83%

accurate on the city level - http://bit.ly/1jeJ6KA

Page 49: Mike king - Digital body language 2.0

1000 API CALLS A DAY FOR FREE

IPINFO.IO’S standard packages go up to

160k API calls/day at $200, but the free

tier offers 1000/day.

IPINFO.IO http://www.ipinfo.io

Page 50: Mike king - Digital body language 2.0

USE THE

get their census data

The Census API can return demographic data based on the zipcode that is passed.

http://1.usa.gov/1syEEqn

Page 51: Mike king - Digital body language 2.0

THE CODE IS WRITTEN FOR YOU

Chris MacNaughton wrote this PHP

library that makes pulling data from the

Census API trivial.

US Census Class - http://bit.ly/1w2ollP

Page 52: Mike king - Digital body language 2.0

USE THE

get their address

Leveraging the user’s latitude and longitude you can ping the Google Maps Geocoding API and get their address.

http://bit.ly/1q07UJD

Page 53: Mike king - Digital body language 2.0

30,000 API CALLS A DAY FOR FREE

Google requires you to have a Google

Maps for Business account to get more

than 100 API calls per day.

Bing Maps Portal https://www.bingmapsportal.com

Alternatively, Mapquest is completely free http://developer.mapquest.com/

Page 54: Mike king - Digital body language 2.0

USE THE

get their name,

number, and age

Using the address from Geocoding you can ping the White Pages Pro API and get their name, number and age.

http://bit.ly/1q07UJD

Page 55: Mike king - Digital body language 2.0

IMPROVE ADDRESS

use HTML5

Geolocation API

If a website has ever asked you for your location it’s using the GeoLocation API to get your precise coordinates. These can then

be used the same way I’ve just described to get more information on a user.

Page 56: Mike king - Digital body language 2.0

USE THE

get firmographics

Using the organization name that you’ll get from MaxMind or the WhitePages API you can then get firmographic

information on the company from Crunchbase - http://developer.crunchbase.com

Page 57: Mike king - Digital body language 2.0

USE THE

get paid search

spend

Using the organization name you can get their domain name and find out how much they spend in Paid Search using the

SEMRush API - http://www.semrush.com/api.html

Page 58: Mike king - Digital body language 2.0

USE THE

get technologies

Using the company’s name you can find their domain name and send it to Builtwith’s API to get the list of technologies the site

uses - http://api.builtwith.com/

Page 59: Mike king - Digital body language 2.0

SNIFF THE SITE’S TECHNOLOGY

Wappalyzer is a Chrome extension

similar to Builtwith and the author has

published the source code..

Skip the pricy Builtwith buy and use Wappalyzer.

http://bit.ly/1q07YJh

Page 60: Mike king - Digital body language 2.0

USE THE

get the weather

Leveraging the user’s latitude and longitude you can find out the user’s weather and tailor their experience.

https://developer.forecast.io/

Page 61: Mike king - Digital body language 2.0

EMAIL ADDRESS?

Page 62: Mike king - Digital body language 2.0

NEVER ASK.

Page 63: Mike king - Digital body language 2.0

HOUSEHOLD INCOME AND MORE

RapLeaf offers a wealth of demographic

information such as gender, presence of

children, net worth, etc.

RapLeaf - http://www.rapleaf.com

Page 64: Mike king - Digital body language 2.0

HERE IS

data point that

RapLeaf offers

They also offer interests, purchasing information and occupation type.

Page 65: Mike king - Digital body language 2.0

SOCIAL DATA

Aside from their incredible vacation plan FullContact can also take an email address or phone number and give back name,

demographics and social media profiles.

Page 66: Mike king - Digital body language 2.0

API COMING SOON

It appears FullContact is looking to throw its hat in the ring with data providers like Hoovers

or Salesforce’s Data.com for a low cost.

Page 67: Mike king - Digital body language 2.0

PRIVACY POLICY?

Page 68: Mike king - Digital body language 2.0

MIND PALACE.

Page 69: Mike king - Digital body language 2.0

A U T O

Page 70: Mike king - Digital body language 2.0

PERSONALIZATION

When I say site personalization, I mean changing the site meaningfully in response to a change in the user’s data.

http://bit.ly/1q07ZNo

Page 71: Mike king - Digital body language 2.0

CAN INCREASE CONVERSION

Simple offer pop-out systems like RocketBolt have resulted in as much as $40k incremental revenue for some businesses.

http://www.rocketbolt.com

Page 72: Mike king - Digital body language 2.0

PERSONALIZATION

By personalizing the experience of plus-size shoppers ModCloth saw a 14.9% lift in AOV,

increased customer satisfaction and a lower return rate.

Page 73: Mike king - Digital body language 2.0

PERSONALIZATION

Visual Site Optimizer saw an 149% increase in clickthrough from Indian visitors to the careers page from simply toggling on a

CTA based on the user’s location. - http://bit.ly/VYSh83

Page 74: Mike king - Digital body language 2.0

ONE TOOL

Page 75: Mike king - Digital body language 2.0

$999 GETS YOU 10K UNIQUES

Marketo’s marketing automation platform

does a variety of things, just for the

personalization product it costs

$999/month.

Marketo - http://www.marketo.com

Page 76: Mike king - Digital body language 2.0

PRICING STARTS AT $4,000/MONTH

Monetate allows for drag and drop page

customization based on user features

and their behaviors.

Monetate - http://www.monetate.com

Page 77: Mike king - Digital body language 2.0

NO PUBLISHED MINIMUMS

Mintigo is specifically for scoring and

segmenting prospects to ultimately

determine if they are viable.

Mintigo - http://www.mintigo.com

Page 78: Mike king - Digital body language 2.0

FREE TRIAL + $99/MONTH

Mineful is a reasonably priced predictive

analytics and personalization solution

that is focused primarily on e-commerce.

Mineful – http://www.mineful.com

Page 79: Mike king - Digital body language 2.0

$2000/ANNUALLY

LeadLander just provides the list of

companies that visit your site based on

IP vs. Location services.

Leadlander – http://www.leadlander.com

Page 80: Mike king - Digital body language 2.0

YOU

FRACTION

OF THE PRICE.

Page 81: Mike king - Digital body language 2.0

LEAD SCORING IN MARKETO

Marketo’s processes can be mirrored and customized to your specific use cases with a little math, a few scripts and APIs

Track User Data

Track Customer Data

Predictive Modeling

Page 82: Mike king - Digital body language 2.0
Page 83: Mike king - Digital body language 2.0

…Obviously.

SIMPLIFIES ANALYTICS.

Page 84: Mike king - Digital body language 2.0

…Obviously.

QUANTIFIES

SPECIFIC ACTIONS.

Page 85: Mike king - Digital body language 2.0

The scoring is iterative and will likely have to be revisited once you have more data on your users,

but design your score based on these ranges.

80-100 – Highly Engaged;

ENGAGEMENT SCORING RANGES

< 40 – Very Low Engagement;

40-80 – Medium Engagement;

Page 86: Mike king - Digital body language 2.0

This is an example of a scoring model I developed for a CRM startup.

Notice that visits from different channels are scored differently

Website Visit

From Search 10 10 10 10

From Social 3 5 5 5

From Email 4 5 5 10

From Display 2 5 5 5

From Native Ads 10 10 10 5

From Referral 3 5 5 10

Pageview 1 2 3 5

Free Trial Signup 20 20 - -

Attend Webinar 10 10 15 20

Content Download 15 10 15 10

Mailing List Signup 15 10 15 -

Product Usage & Features

Add Another User - 25 30 40

Add Account - 20 25 25

Add Deal - 10 15 20

Upgrade Account 25 30 40

ENGAGEMENT SCORING EXAMPLE

Page 87: Mike king - Digital body language 2.0

While the tracking of the user engagement score will happen in a separate database, we’ll want to track specific user

engagement events within Google Analytics to understand macro-trends.

_gaq.push(['_trackEvent',

‘userEngagementEvents', // category of activity

‘[insert name of engagement event here]', // Action

]);

ENGAGEMENT EVENT TRACKING

Page 88: Mike king - Digital body language 2.0

GOOGLE HANDLES THE HEAVY

LIFTING FOR PREDICTIVE MODELING

This could be a whole talk by itself. Look

for a post from me on Moz about this

soon.

Google Prediction API – http://bit.ly/TTxPDz

Page 89: Mike king - Digital body language 2.0

CLASS ON STATISTICS

So you’re not a data scientist? Check out Udacity’s class on Statistics http://bit.ly/1qWwWJd

Page 90: Mike king - Digital body language 2.0

CHECK OUT

for statistical

computing

R – http://www.r-project.org

Page 91: Mike king - Digital body language 2.0

R IS CODING FOR MATH

Try R is a free Code School product that

helps you quickly learn R through

immersion.

Try R – http://tryr.codeschool.com

Page 92: Mike king - Digital body language 2.0

& SHINY

R Studio / Shiny - http://www.rstudio.com/

http://shiny.rstudio.com/

R STUDIO SHINY

Page 93: Mike king - Digital body language 2.0

THE CLOUD FOR DATA SCIENCE

With DominoUp you can deploy your

predictive models as a service without

your dev team.

DominoUp – http://www.dominoup.com/

Page 94: Mike king - Digital body language 2.0

CROWD SOURCED DATA SCIENCE

Hold contests focused on problems that

can be solved with predictive analytics

and data scientists solve them.

Kaggle – http://www.kaggle.com

Page 95: Mike king - Digital body language 2.0

C A S E S

Page 96: Mike king - Digital body language 2.0

AN OPEN SOURCE RULE ENGINE

All dynamic content and triggering must

be governed by a rule engine or a series

of if-then statements.

Ruler – http://bit.ly/1qkXbVS

Page 97: Mike king - Digital body language 2.0

PROFILING

Progressive profiling is the act of collecting more information on your users over time.

Some sites do this explicitly with popup questionnaires.

RULE-DRIVEN PROGRESSIVE PROFILING

If the user has been identified or the user is logged in, and a given data point has

not been captured then display short questionnaire to capture more data on the

user.

Page 98: Mike king - Digital body language 2.0

PLACEMENTS

It can be difficult to ensure retargeting cookies are being installed for the right users.

Fingerprinting and effective user identification can improve this.

INTELLIGENT COOKIE

PLACEMENT

If the user is a known browser

fingerprint that is associated with

a username then don’t place a

retargeting cookie.

Page 99: Mike king - Digital body language 2.0

CONTENT DISPLAY

Displaying the right content to the right people based on their behavior and scores.

RULE-DRIVEN CONTENT DISPLAY

If the user has a known feature or is a user of a known type

then display segmented content for that user.

Page 100: Mike king - Digital body language 2.0

EasyRec is an open source recommendation system and API that is free to use mostly for product recommendations.

http://easyrec.org

Page 101: Mike king - Digital body language 2.0

CONTENT RECOMMENDATIONS

Product and content recommendations are also rule based as seen with Zemanta and Amazon.

RULE-DRIVEN CONTENT

RECOMMENDATIONSRULE-DRIVEN PRODUCT

RECOMMENDATIONS

Page 102: Mike king - Digital body language 2.0

BASED ON SOCIAL DATA

Amazon is also using the social data to make recommendations to you about what you or your friends might be interested in

through collaborate filtering algorithms and rule-based displays.

Page 103: Mike king - Digital body language 2.0

NURTURING

Prospect nurturing becomes customizable to the user’s site experience.

TRIGGER EMAIL BASED ON USER ENGAGEMENT

A rule set based on user profile, site behavior and user

engagement score can be developed.

Page 104: Mike king - Digital body language 2.0

& MAILGUN

Trigger emails directly from the site or on the backend against data in the database using email providers

Mandrill (http://www.mandrillapp.com) and Mailgun (http://www.mailgun.com)

MANDRILL BY MAILCHIMP

Integrate with your MailChimp account

for WYSIWYG email creation. 12k

emails/month free.

MAILGUN

Simple REST api with 10K emails/month free

Page 105: Mike king - Digital body language 2.0

WITH LUCKYORANGE

LuckyOrange is an analytics tool that lets you watch recordings of user sessions. Tag the recording with the browser fingerprint

to know which user you’re reviewing. http://luckyorange.com

var _loq = window._loq || []; // ensure

queue available

_loq.push(["tag_recording", "[INSERT USER

FINGERPRINT HERE]"); // this will tag,

won't star, and will append the tag

Page 106: Mike king - Digital body language 2.0

YOU

WON’T DO ANY OF THAT

Page 107: Mike king - Digital body language 2.0

YOU

SOMETHING.

Page 108: Mike king - Digital body language 2.0

L E A D

Page 109: Mike king - Digital body language 2.0

LEAD ANALYTICS & TARGETING

I’ve built a platform that delivers much of

the data I’ve talked about today and all

you need to do is install one line of code.

Quantum Lead - http://ipullrank.com/quantum-lead

Page 110: Mike king - Digital body language 2.0

WITH LINKEDIN

The tool doesn’t cost you anything. Just sign in with LinkedIn.

Page 111: Mike king - Digital body language 2.0

ORGANIZATION ALERTS

Setup organization alerts to get emails whenever someone from a target organization visits your site.

Page 112: Mike king - Digital body language 2.0

ADD A LINE TO GET GOING

<script

href=“http://quantumlead.net/ql.js?domai

n=XXXXXX”>

Install one line of code to the <head> of your website just like any other analytics tool

Page 113: Mike king - Digital body language 2.0

W/ OLARK

Check the IPs of the alerts against who is online via Olark and know who to reach out to on the site chat in real-time.

Page 114: Mike king - Digital body language 2.0

ANALYTICS

For now Quantum Lead just tracks pageviews in context of the user information, but there is more in the roadmap.

Page 115: Mike king - Digital body language 2.0

ENDLESS.

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THE CATCH?

Page 117: Mike king - Digital body language 2.0

SIGNUPS

CLOSED.

Page 118: Mike king - Digital body language 2.0

Bookmark it and follow me and I’ll let you know when signups reopen

Page 119: Mike king - Digital body language 2.0

W H A T

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USES IT ON ME

I was thinking going back to Philly for the weekend and closed my browser. Then I got an email a few hours later telling me to

complete my transaction.

STARWOOD SITE TRIGGERED EMAIL

Page 122: Mike king - Digital body language 2.0

CONTRIBUTES TO ROI

Marketers believe that marketing automation is the best way to improve the ROI of Content Marketing.

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CONTRIBUTES TO ROI

86% of consumers believe that personalization has influenced what they purchased. 31% wish their shopping experience was

more personalized.

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PERSONALIZATION

86% of consumers believe that personalization has influenced what they purchased. 31% wish their shopping experience was

more personalized.

Page 125: Mike king - Digital body language 2.0

INDUSTRY ADOPTION OF

MARKETING AUTOMATION IS STILL

VERY LOW. IT’S A GREAT TIME TO CAPITALIZE

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P L A N

Page 127: Mike king - Digital body language 2.0

Many marketers think planning is

difficult, but marketing automation is just granular content strategy.

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STILL LEARNING

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IS KEY

Alignment of content with user need states and key performance indicators is critical for measurement and effective marketing

automation.

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MEASURABLE USER SEGMENTS

I’ve spoken at length about personas, but in this case we can stop at segments rather than building actual personas, but they

must be quantitative by identifiable metrics.

Page 132: Mike king - Digital body language 2.0

YOUR CHANNELS

You’ll need to determine which channels you’ll want to be active in with this campaign so you can account for those activities

with the right content and tagging.

Organic Search

Paid Search

Display

Social Display

Retargeting

Native Advertising

Referral

Email

Organic Social

Page 133: Mike king - Digital body language 2.0

YOUR CHANNELS

With marketing automation you need to plan for cross-channel measurement with regard to KPIs and campaign tagging. In

some case your campaign tags are also a trigger for automation.

Share of Voice for Familiarity Keywords

# Impressions for Familiarity Keywords

# Impressions for Familiarity Creative

# Impressions for Familiarity Creative

# Impressions forFamiliarity Creative

# Impressions forFamiliarity Creative

Visits to Familiarity Native Placements

Visits toFamiliarity Content

Open Rate

Rankings for Familiarity Keywords

CTR for Familiarity Keywords

CTR forFamiliarity Creative

CTR forFamiliarity Creative

CTR for Familiarity Creative

CTR for Familiarity Creative

Social Shares of Familiarity Native Placements

Time on Site for Familiarity Content

Opens

# Impressions for Familiarity Keywords

Quality Score for Familiarity Keywords

Clicks of Familiarity Creative

Clicks of Familiarity Creative

Clicks of Familiarity Creative

Clicks of Familiarity Creative

Content Downloads# of Links to Familiarity Content

CTR

CTR for Familiarity Keywords

Visits from Familiarity Keywords

Visits fromFamiliarity Creative

Visits fromFamiliarity Creative

Visits fromFamiliarity Creative

Visits fromFamiliarity Creative

Page Depth

# of ReferralSources to Familiarity Content

Unsubscribes

# URLs Receiving Traffic for Familiarity Content

Content Downloads

Content Downloads

Content Downloads

Content Downloads

Content Downloads - ContentDownloads

Page Depth

# Visits to Familiarity Content

Page Depth Page Depth Page DepthSocial Shares of Familiarity Content

Page Depth - Page Depth -

Content Downloads - - - Page Depth - - - -

Page 134: Mike king - Digital body language 2.0

Marketing Automation user flows are largely

not linear and can be cross-channel. In

planning out MA you must identify specific

flows that lead you believe will lead to

conversion.

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USER PATHS & USER FLOWS

Marketing Automation user flows are largely not linear and can be cross-channel. In planning out MA you must identify specific

flows that lead you believe will lead to conversion.

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TEST POINTS

Figure out the points within the user flow that you want to A/B or MV test for improvement.

Multi-variate test copy options in

plans.

A/B test view layout.

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TRIGGERS

Triggers can be user actions or attributes that will inform what features on the site or marketing experience needs to be toggled.

Cross-channel these can be campaign tags or referrers.

Time between visits

Number of Page views

Clicks

Referral Channel

User type

User path

Time on Site

Form Submission

Basically anything you can track or measure

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DYNAMIC CONTENT

The content needs to respond to a set of rules. You’ll need to determine those rules and then develop specific content

Consideration Version

Loyalty VersionAwareness Version

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TO YOUR MAILING LIST

Using data from Towerdata you can append demographic and firmographic data to your mailing list or userbase based on email

address. http://www.towerdata.com or http://www.fullcontact.com

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WITH FULLCONTACT

FullContact provides a sheet in Excel that will pull their data down without needing to code.

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You can get your API

data directly in Excel

with some VBA using

Excel-REST. .

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POSTMAN

You don’t have to be a coder to use APIs. Using Postman allows you to test out API calls with no code at all

http://www.getpostman.com

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Orange is a visual data mining

tool that gives you powerful

statistical analysis without

requiring code or math.

http://orange.biolab.si/

.

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CLUSTERING

K-Means clustering is a unsupervised learning technique that allows patterns to be identified in data without setting specific

parameters of what needs to be found. http://bit.ly/1qJEKgm

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DATA

Use Open Refine (fka Google Refine) http://openrefine.org/index.html. Make sure all the data types in your columns matches.

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DATA

In this case the N/A value

must become a non-

sensical value 1k-0k and the

0 value must be 0k-0k to

ensure consistency

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MAILING LIST

Use the K-Means clustering method of unsupervised learning to cluster your mailing list based on the features you collect from

FullContact.

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MAILING LIST

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CLUSTER WITH TRIBALYTICS

Tribalytics allows you to cluster by features of Twitter followers. http://www.tribalytics.com

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TO USER FLOWS

In many cases user flows as seen to be within a given website whereas a journey map is an indication of a cross-channel

experience. Build user flows that connect all of the cross-channel experiences.

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TO USER FLOWS

This is how you achieve comprehensive alignment for marketing automation.

Specifically align your channels, content and measurement with each of these phases and determine the triggers and user experience for each one

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IN ANALYTICS

Identifying winning or losing paths in your analytics platform specifically by advanced segments is a quick way to figure out

worthy user flows for automation.

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Your content strategy should specifically speak to the specific segment’s need at this particular phase and touchpoint and how

you’ll address that need to move them through the funnel.

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Each channel and touchpoint is different and may require a different tone. You must define that tone to ensure it resonates with

the target segment. Check out MailChimp’s http://voiceandtone.com

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You’ll need to define the requirements for the content that will be created for this specific touchpoint and phase. Be mindful that

a given page may have multiple options based on the user’s features and actions.

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TRIGGERS

Using the different data points relevant to each channel, marketers can use these as trigger events to have something happen

to the on or off site experience.

Landing Page

Associated KeywordsCampaign Tag

Link ClickedLanding Page

Nurture Track Id

Campaign Tag

Link ClickedLanding Page

Nurture Track Id

Creative ID

Referral Source

Campaign ID

Cookie Placement URL

Landing Page

Creative ID

Referral Source

Campaign ID

Cookie Placement URL

Landing Page

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Many of the marketing automation tools integrate with other data providers and give you high level dashboards.

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Undoubtedly, you’ll want a more complete picture of metrics in your dashboards and Klipfolio makes it easy to pull all the data

together with APIs. http://www.klipfolio.com

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Most of the data sources we as SEOs use are already pre-baked and those that aren’t are easily set up with no coding.

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SHORTAGE OF TOOLS

Build a user database.

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Augur is the closest thing out there to

what I’ve built. I’ve spoken to the

Founder, he’s incredibly smart and has

some features that are well beyond

Quantum Lead.

http://augur.io/

.

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If you’re on Wordpress I suggest

LeadIn for capturing your leads, forms

and user paths easily.

http://www.leadin.com

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LEADIN + DEVELOPER

With Augur, LeadIn and a developer you could potentially build everything you else you’ll get out of these other tools.

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PERSONYZE

Personyze has similar drag drop pesonalization functionality to Optimizely and Monetate, but a much lower price tag.

http://www.personyze.com

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ALL I’VE GOT.

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Thank You / Q&A

AVAILABLE IF YOU NEED HELP

[email protected]

@ipullrank