MII Annual Report 2009 (Activities)Part2.Web

37THE MALAYSIAN INSURANCE INSTITUTE(Incorporated in Malaysia)

Company No. 35445 - H THE MALAYSIAN INSURANCE INSTITUTE | Annual Report 2009

CBE examination in progress - MII City Centre Kuala Lumpur

CBE examination in progress - Johor Bharu

(b) PCEIA (CBE) - Life Insurance Route

In 2009, the number of candidates who sat for the life route CBE increased by 46% or6,396 candidates. These candidates comprised 88% of the total candidates who sat for thePCEIA CBE mode in 2009 compared to 85% in 2008. The passing rate dropped by 7% to 62%from 69% in 2008.

Table 32: PCEIA CBE (Life Route) Statistics for 2009 and 2008 2009 2008

Sat

Pass

% Pass

20,352

12,638

62

13,956

9,621

69

CBE examination in progress - Penang

Annual Report 2009 | THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

38 THE MALAYSIAN INSURANCE INSTITUTE(Incorporated in Malaysia)

SECTION B: MII AS AN EXAMINATION CENTRE (cont’d)

(c) PCEIA (CBE) - General Insurance Route

The number of candidates who sat for the general insurance CBE mode increased by 14%or 343 candidates as compared to 2008. However, the overall passing rate decreased by7% to 80% from 87% in 2008.

Table 33: PCEIA CBE (General Route) Statistics for 2009 and 2008

2009 2008

Sat

Pass

% Pass

2,752

2,209

80

2,409

2,099

87

4.3.4 The Certificate Examination in Investment-Linked Life Insurance (CEILLI)

(a) CEILLI - Overview

The CEILLI examination is a pre-qualifying examination for life insurance agents whowant to sell Investment Linked Life Insurance products for life insurance companies.

In 2009, the CEILLI examination was offered in two modes, paper-and-pencil (PPE)mode and computer-based examination (CBE) mode. The PPE mode was conductedtwice a month at 14 examination centres all over the country. The CBE mode wasconducted everyday from Monday to Friday at the MII City Centre, Maju Junction Mall,Kuala Lumpur.

Effective July 2009, the CBE mode was conducted every Saturday in Johor Bharu andPenang. Candidates can attempt the examination in any of the languages offered, i.e.Bahasa Malaysia, English or Mandarin.

Overall performance for 2009 saw an increase of 5% or 1,165 candidates who sat for theCEILLI examination. Candidates who sat for the CBE mode comprised 56% of the totalcandidates registered for the CEILLI in 2009 compared to 41% in 2008. Meanwhile, thePPE mode reported a decrease of 21% or 2,810 candidates.



(b) CEILLI Paper-and-Pencil Examination (PPE)

2009 reported a decrease in the number of agents who sat for the CEILLI PPE. A total of10,568 agents sat for the examination, a decrease of 21% or 2,810 candidates over the 2008figure of 13,378 agents. The Bahasa Malaysia version reported a decrease of 18%, followedby the Mandarin version by 19% and the English version by 25%. The overall averagepassing rate dropped by 3% from 65% in 2008 to 63% in 2009.

Table 34: CEILLI Statistics for 2009 and 2008

2009

Paper-and-pencil Examination

2008

Sat

Pass

% Pass

10,568

6,314

60%

13,378

8,495

63%

Computer Based Examination

Sat

Pass

% Pass

13,226

6,956

53%

9,251

6,477

70%

Total

Sat

Pass

% Pass

23,794

13,270

56%

22,629

14,972

66%

Table 35: CEILLI Paper-and-Pencil Examination Statistics for 2009 and 2008

2009

Sat

Pass

% Pass

Eng.

4,236

3,067

72

Mand.

3,599

2,055

57

B.M.

2,733

1,192

44

Total

10,568

6,314

60

2008

Eng.

5,648

4,172

74

Mand.

4,417

2,708

61

B.M.

3,313

1,615

49

Total

13,378

8,495

63



SECTION B: MII AS AN EXAMINATION CENTRE (cont’d)

(c) CEILLI Computer Based Examination (CBE)

The number of candidates opting for the CBE has shown an increasing trend every yearsince it was first introduced in 2002. 2009 reported a significant increase of 43% or 3,975candidates to 13,226 candidates from 9,251 candidates in 2008.

Table 36: CEILLI CBE Statistics for 2009 and 2008

2009

Computer Based Examination

2008

Sat

Pass

% Pass

13,226

6,956

53%

9,251

6,477

70%

4.3.5 Takaful Basic Examination (TBE)

The Takaful Basic Examination is an examination imposed by the Malaysian TakafulAssociation (MTA) to all takaful agents who are registered with them.

Due to MII's good track record as the examination centre with established security and qualityprocess in place, MII was given the honour to conduct the examination for MTA.

The first Takaful Basic Examination (TBE) was introduced on 14 February 2009. Currently, theexamination is offered in the Bahasa Malaysia language only. A total of 14,929 agents sat forthe examination in 2009. Out of 14,929 agents who sat, 77% of the agents passed theexamination. In 2009, the TBE was conducted twice a month or a total of 20 sessions at 22examination centres all over the country.

Table 37: TBE Statistics for 2009

2009 2008

Sat

Pass

% Pass

14,929

11,478

77%

N/A

N/A

N/A

5. REPORT ON EXAMINATION DEVELOPMENT

The examination development unit is a sub-unit under the Examination ManagementDepartment. The unit's major task is to maintain the MII's question bank for all examinationsconducted by the Institute, and development of question papers which involves appointingquestion setters, moderators, proof-readers right up to the production of the final examinationpaper. The unit also processes accreditation of prior learning for some of the major andcompulsory examinations offered.



The unit is committed to continuously upgrade the quality and standard of the examinationsoffered to be in line with international awarding bodies. In line with this guideline:

The examination questions are developed using the guidelines given by the MajlisPeperiksaan Malaysia (MPM) to ensure the quality, objectivity and clarity of theexamination questions.

The examination questions are reviewed periodically to ensure the examination questionsremain current, relevant and in tandem with the needs of the industry.

The examination questions are moderated and reviewed by the subject matter experts.

High level of security is imposed in the process.

In 2009 as compared to 2008, the Unit:

a. Developed for the first time, 1,296 sets of e-papers for the PCEIA and CEILLI computer-basedexaminations.

b. Developed 97% more in total number of question papers for paper-and-pencil examinations.

c. Developed 100% more assignment and test questions for the Diploma and Associateshipprogrammes for self-study students, and Cambodia and Bangladesh students.

d. Continuously processed exemption requests in respect of prior learning that students haveundertaken outside of MII qualifications.

6. EXTERNAL EXAMINATIONS

MII continued to play its role as the regional examination centre as appointed by severalinternational examining bodies. In 2009, MII facilitated examinations offered by otherestablished examining bodies such as The Chartered Insurance Institute (UK), Society ofActuaries (USA), The Institute of Risk Management (UK), Chartered Institute of Loss Adjusters,(UK) and The Casualty Actuarial Society (USA). A total of 500 candidates sat for the variousexternal examinations in 2009.

Table 38: External Examinations facilitated by MII in 2009

No. of Candidates

Casualty Actuarial Society (CAS, USA)

Chartered Insurance Institute (CII, UK)

Chartered Institute of Loss Adjusting (CILA, UK)

Society of Actuaries (SOA, USA)

The Institute of Risk Management (IRM, UK)

Total

13

70

4

403

10

500

No. Examination

1

2

3

4

5



SECTION C: MII AS A PROFESSIONAL BODY

1. OVERVIEW

As a professional body, MII maintained a membership register comprising of individual andinstitutional membership. There are four categories, Fellow, Associate, Ordinary and Affiliate. Thefirst three, require the individual to have a recognised professional qualification, particularly forAssociate and Fellow recognition. The fourth category which is the Affiliate Category, does notrequire any specific insurance qualifications and anyone who has an interest in MII activities iswelcomed to join.

The MII Institutional membership comprises of all registered insurance and reinsurance companies,insurance brokers and loss adjusters in Malaysia. This would mean that all the companies subscribeand support MII efforts to drive and enhance professional standards through training and education.

2. MEMBERSHIP

As at 31 December 2009, MII had 133 institutional members and 1,139 individual members.

Table 39: Membership Categories

Annual Subscription FeeNo. Category Criteria

Fellow

Associate

Ordinary

Affiliate

Institutional

• Has passed the Associateship of the MII (AMII) or ACII (UK) examinations;

• has complied with the necessary requirements;

• Has attained the age of 24 years; and

• Has been an MII Associate Member for at least three years

• Has passed the Associateship of the MII (AMII) or ACII (UK) examinations;


• Has been engaged or employed in the insurance industry for at least two years.

• Has a recognised professional qualification or degree (in any qualification);


• Has been engaged or employed in the insurance industry for at least two years.

• Has an interest in MII’s activities and is involved directly or indirectly with the insurance industry

• Insurance/reinsurance companies,

• Insurance broking firms and

• Loss adjusting firms

RM150/ USD50

RM95/ USD35

RM35/ USD20

RM35/ USD20

RM25 per employed staff

1

2

3

4

5



For institutional members, all licensed insurance companies, insurance brokers, loss adjustersand reinsurers are members of MII. In addition, some takaful operators also subscribed as MIIinstitutional members. Institutional members enjoy discounted rates on training courses andconferences conducted by MII for the staff of the companies.

As for the individual membership, there are three categories of members i.e. Fellow, Associateand Ordinary. The Fellow and Associateship members carry the designation FMII and AMII,respectively. These prestigious designations signify professionalism and demand the highestethical standards. Each member is allowed a vote in the Annual General Meeting of theInstitute, which is chaired by the Chairman of the MII Board of Directors.

Table 40: Number of Individual Membersin 2009 and 2008

Affiliate

Ordinary

Associate

Fellow

Total

2008

177

162

324

13

676

2009

435

264

424

16

1,139

No. Category

1

2

3

4

No. of CompaniesNo. Sector

Reinsurance

Composite

General

Life

Brokers

Adjusters

Others

Total

6

9

23

7

35

37

16

133

1

2

3

4

5

6

7

Table 41: Number of Institutional Membersin 2009

There was a significant increase of 68% or an additional 463 members in the overall number ofmembers for all categories in 2009 as compared to 2008. The Affiliate membership categoryrecorded the highest increase of 146% or 258 members followed by Ordinary membershipwhich increased by 63% or 102 members.

For Institutional members, the number remained the same as in 2008 with the surrendering ofthe existing license due to merger or changing the nature of business. There were twoadditional companies joining as Institutional members to balance the number at 133.

2.1 Membership Benefits

One additional benefit was introduced for all members where they received a complimentarycopy of the MII magazine.

The other benefits remain as follows:

reduced rates when registering for the MII professional examinations;

special fee discount when attending MII courses, seminars and other similar activitiesconducted by MII;



SECTION C: MII AS A PROFESSIONAL BODY (cont’d)

access to the MII Resource Centre which contains a large collection of reference materials;books, magazines, periodicals, conference papers and newspaper clippings on insuranceand other related subjects and a collection of audio-visual materials and annual reports;

preferential rate from selected hotels and retailers;

able to vote during the Institute's Annual General Meeting and for the Institutionalmembers, able to nominate one representative who also has voting rights; and

receive a copy of the colourful MII Calendar, which contains important exam dates andimportant information about MII.

2.2 Membership Activities

Four activities were successfully organised by MII for the benefit of the industry ranging fromindustry-wide events to specific activities to assist students in preparing for their examination.

2.2.1 Inter Insurance Bowling Tournament 2009

The 2009 tournament was the third tournament organised by MII since 2007 and was held on14 November. The response was very encouraging. The feedback received was very positiveand it was obvious that there was great appreciation from the industry to MII for providing theonce-a-year opportunity for the industry to gather.

The venue of the tournament remained at the Pyramid Mega Lanes, Sunway Pyramid ShoppingCentre which offers the largest number of lanes. All 48 lanes were used where each companywas allowed only two teams. Except for the adjusters, 29 companies representing other sectorsof the industry participated in the tournament.

Am Assurance bagged the champion title with the MII Challenge Trophy, while the teams fromGreat Eastern Life and Etiqa pinned the second and third placing, respectively. Bowlers fromEtiqa swept both the best man and best lady bowler titles.



2.2.2 MII Book Sales and Membership Drive

Although the MII Bookshop was closed a year ago, the sales of books were maintained as anactivity to support our marketing strategy to promote MII Membership products and services.Among the types of books sold were Life Insurance Sales & Marketing, Insurance Technical,study texts for agent examination and motivational books. In 2009, MII participated in nineevents with four of these events being organised by MII.

Table 43: MII 2009 Book Sales

Date Venue Event

Prince Hotel & Residence, Kuala Lumpur

Putrajaya Marriot Hotel, Putrajaya

Hotel Istana Kuala Lumpur

Hotel Lagend, Kuala Lumpur

GICC, Genting Highland

Security Commission, Bukit Damansara


GICC, Genting Highland


MII Healthcare & Medical Insurance Conference

Am Assurance Agency Convention

General Insurance Agent Convention 2009

Konvensyen Ejen Insurans Hayat Bumiputera

Namlifa Mega Convention

MFPC Launching of the Syariah RFP

MII Marine Insurance Conference

Prudential BSN Takaful Conference

FAIR Conference

22 – 23 June

28 June

21 July

1 August

11 – 13 August

20 August

1 – 2 October

17 October

19 – 20 October



SECTION C: MII AS A PROFESSIONAL BODY (cont’d)

2.2.3 Breakfast Talk and Study & Exam Answering Technique

A breakfast talk was conducted for the benefit of the members on 27 May 2009. The speakerwas En Aiman Fazeer Yap and the topic presented was "Islamic Financial Planning". Theprogramme started with breakfast and a networking session amongst the 40 members present.

The talk was held at the MII City Centre in Maju Junction Mall. It was a lively session wheremany raised questions for a better understanding of the differences between the conventionaland Islamic financial planning.

As for the Study and Exam Answering technique session, the target group was the MII studentstaking the MII professional programme mainly the AMII and DMII. The session covered topicsrelating to studying techniques, preparation for the exam and techniques to answeringexamination questions. The event was conducted on 30 June at the MII City Centre.


1. OVERVIEW

Despite the economic turbulence and H1N1 pandemic in 2009, MII successfully organised fivemajor conferences for the insurance industry. This was mainly due to the strong support bythe insurance industry and associations. A total of 1309 participants from the local and foreignmarkets such as Brunei, Hong Kong, India, Indonesia, Iran, Jordan, Papua New Guinea,Singapore, Sri Lanka, Taiwan, Thailand and Vietnam attended MII conferences. The feedbackreceived from the conference delegates was extremely positive and encouraging.

SECTION D: MII AS A CONFERENCE ORGANISER

Table 44: Conferences Organised in 2009

Date

Liability Insurance Conference

International Health & Medical Insurance Conference

General Insurance Agents Convention

Bumiputra Life Insurance Agents Convention and Award

International Marine Insurance Conference

Total

19 – 20 May 2009

22 – 23 June 2009

21 July 2009

1 August 2009

1 – 2 October 2009

No of paxNo Venue

1

2

3

4

5

101

103

510

530

65

1,309

No of speakers

23

15

4

3

17

62

2. CONFERENCES ORGANISED

2.1 Liability Insurance Conference 2009

The liability market in Asia offers untapped business opportunities and profitable businesspotential for the insurance industry. However, in the turbulent and challenging globalscenario, the insurance industry across Asia was hit hard and also faced the likelihood ofgrowing liability exposures and series of litigations.



SECTION D: MII AS A CONFERENCE ORGANISER (cont’d)

In the effort to update the industry on the issues and challenges relating to underwriting,claims and risk management in the liability insurance market, MII organised the LiabilityInsurance Conference 2009 on 19 - 20 May 2009 at Hotel Istana, Kuala Lumpur. The conferencetheme was, Managing Underwriting and Claims Challenges.

One hundred and one delegates from Hong Kong, Indonesia, India, Singapore and Malaysiaattended the conference. A total of 23 speakers from London, Hong Kong, Singapore andMalaysia supported the conference.



2.2 International Health & Medical Insurance Conference 2009

MII with support from the Persatuan Insurans Am Malaysia (PIAM) and Life InsuranceAssociation of Malaysia (LIAM), organised the International Health & Medical InsuranceConference on 22 - 23 June 2009 at the Prince Hotel & Residence in Kuala Lumpur.

The conference, themed "Challenges Facing the Health Industry", provided a valuable platformfor industry players to understand the trends, risks and issues affecting medical and healthinsurance in the region.

The conference was attended by 103 delegates from Taiwan, Papua New Guinea, Singapore,Brunei, Indonesia, Thailand and Malaysia. Fifteen renowned experts from Taiwan, Switzerland,Singapore and Malaysia shared their insights with the delegates.



2.3 General Insurance Agents Convention 2009

Amidst the economic slowdown and the decline in business, the environment for generalagents was rather challenging. In order to "Weather the Global Financial Turmoil", generalinsurance agents needed to be more explorative and innovative in developing and integratingthe available opportunities.

In response to the downturn environment, MII with support from Persatuan Insurans AmMalaysia (PIAM) organised the General Insurance Agents Convention for all general insuranceagents in Malaysia on 21 July 2009 at Hotel Istana Kuala Lumpur.

Yang Berbahagia Dato' Muhamad bin Ibrahim, Assistant Governor of Bank Negara Malaysia wasthe Guest of Honour and four local professionals were invited to speak in the convention. Thisconvention attracted a total of 510 local general insurance agents in Malaysia.




2.4 International Marine Insurance Conference 2009

The maritime and the marine insurance industry were dealing with greater challengesresulting from very volatile and complicated marine risks, which made risk underwriting somuch more difficult. Risk exposures such as piracy, hijack, climate changes, collisions and warcaused the claims costs to increase substantially. Against this backdrop, the theme "ManagingNew Risks and Performance for Sustainability" was chosen for this conference. The conferencewhich was supported by Persatuan Insurans Am Malaysia (PIAM) and Malaysia Shipowners'Association (MASA) was held on 1 - 2 October 2009 at Hotel Istana Kuala Lumpur.

The conference was attended by 65 participants from seven countries: Vietnam, Sri Lanka,Singapore, Iran, Indonesia, Jordan and Malaysia. Seventeen renowned industry experts fromSingapore and Malaysia spoke during the 2-day conference.


2.5 Bumiputera Life Insurance Agents Convention and Award

Bumiputera Life Insurance Agents Convention was an annual event organised with theobjective of creating a platform for Bumiputera agents in the life insurance industry to learn,share and exchange new knowledge, skills and experiences to sustain and further enhancebusiness success. In 2009, a total of 530 Bumiputera agents attended the convention - anincrease of 65% from the previous year.

A new feature added in 2009 was the introduction of awards to top Bumiputera agency leadersfrom each of the life insurance companies. This award was introduced not as an industrycompetition but more to acknowledge and recognise the achievements of the agents from therespective companies. It was extremely well received and highly appreciated by the agencyforce. A total of 29 recipients from 10 life insurance companies received the awards during theconvention.




SECTION E: MII AS A KNOWLEDGE ANDINFORMATION CENTRE

1. OVERVIEW

With the rapid pace of information and communication technology in the current world, thereare greater expectations and demands in the delivery of library and information services.People have now used the information assimilation to generate knowledge creation,expression, documentation and dissemination. These are the challenges for the KnowledgeCentre (KC) and it must be prepared to excel beyond the boundaries in order to remainrelevant to the ever-changing needs of the insurance industry.

Against this backdrop, KC has made substantial progress in many aspects since 2007. With theaim of becoming the best specialised knowledge centre in insurance in the region, KC laiddown its strategy which is divided into three phases of progress.

Phase 1 was planned for the years 2007 to 2009 with the main focus on the development ofreference materials, services and infrastructure at the two locations namely MIIHeadquarter and MII City Centre

Phase 2 is planned for 2010 to 2012 and focuses on a knowledge networking group,research and publication

Phase 3 will commence in 2012 which will focus on knowledge management



2. MII RESOURCE & KNOWLEDGE CENTRE

In 2009, the total number of visitors to the Knowledge Centre increased slightly to 6,187 from5,817 in 2008. Several initiatives were successfully accomplished under Phase 1 with a focus onenhancing the reference materials, services and infrastructure.

Increased reference materials: A total of 182 new reference materials in the form ofbooks, journals, magazines and online references were purchased and subscribed. Thisincluded CII textbooks and recommended reading materials.

Cataloguing: The reference materials were systematically catalogued according to theDewey Decimal Classification System. The exercise involved a total of 8,904 referencematerials.

SECTION E: MII AS A KNOWLEDGE AND INFORMATION CENTRE (cont’d)



KC Information Board: Articles were displayed on the information board based onselected themes of the month such as H1N1 Pandemic, Catastrophic Events, Earthquakes,Piracy etc.

Exhibition at MII Conferences: Selected articles, news clippings and reference materialswere showcased on the display panels during MII conferences. KC participated in fivemajor conferences namely Medical & Health Insurance Conference, General InsuranceAgent Convention, Marine Insurance Conference, Liability Insurance Conference andBumiputera Life Insurance Agents Convention and Award. The purpose of participationwas to promote KC to the members of the industry.

Weekly Insurance Alert: Members received insurance alerts via e-mail every Friday. Itcontained e-news clippings from the local newspapers and Wall Street Journal. Selectedindustry news was also made available in the MII eLibrary Portal.

AITRI-OSFI Workshop on On-Site & Off-Site Examination for Insurance Regulators


SECTION F: MII AS SECRETARIAT OF AITRI


1. AITRI IN BRIEF

The ASEAN Insurance Training and Research Institute (AITRI), a non-profit organisationestablished by the Insurance Regulators of the 10 ASEAN member countries was officiallyincorporated on 1 December 2004 in Malaysia. The Malaysian Insurance Institute was giventhe honour to lead and drive the mandate as the secretariat of AITRI. AITRI continued toprogress in fulfilling the mandate to serve and facilitate the human capital developmentneeds through education, training and research for the regulators and insurers of the region.

2. PROGRAMMES FOR THE REGULATORS

In 2009, AITRI successfully conducted two capacitybuilding training programmes for the insuranceregulators in line with its international agenda tofacilitate the human capital development in theASEAN region. A total of 10 field experts from theregulatory bodies and private sector based in Canada,China, Hong Kong, Malaysia, Singapore, Switzerlandand Thailand participated in the delivery of thesetraining programmes which benefited 43 participantsfrom ASEAN and 18 participants from non-ASEANcountries including Cook Islands, Egypt, Hong Kong,Kazakhstan, Kenya, Lesotho, Macau, Maldives, PapuaNew Guinea, Saudi Arabia and Swaziland. Thenumber of non-ASEAN countries participating inAITRI programmes increased by 40% from eightcountries in 2008 to 11 in 2009. This was a positiveindicator that AITRI programmes continued toreceive recognition internationally.

AITRI Workshop on Risk Based Capital



Table 45: AITRI Programmes Conducted in 2009

Date

AITRI – OSFI Workshop on On-Site & Off-Site Examination for Insurance Regulators

AITRI Workshop on Risk Based Capital

27 – 30 April 2009

9 – 12 November 2009

Host/VenueNo Programme

1

2

Bank Negara Malaysia, Kuala Lumpur, Malaysia

Office of Insurance Commission, Bangkok, Thailand

Funded/Supported by

• ASEAN Insurance Training Fund, Malaysia

• Bank Negara Malaysia

• Economic Planning Unit, Prime Minister Department, Malaysia

• Office Superintendent of Financial Institutions, Canada

• A.M. Best Asia Pacific, Hong Kong

• Ayudhya Allianz C.P Life, Thailand

• International Association of Insurance Supervisors, Switzerland

• Monetary Authority of Singapore

• Office of Insurance Commission of Thailand

• PriceWaterhouse Coopers

3. INDUSTRY EVENTS

3.1 7th ASEAN Insurance Congress

It was an honour for AITRI to be appointed as the permanent secretariat for this event underthe auspices of the ASEAN Insurance Council (AIC). AITRI and the Ministry of Finance Laos hadteamed up to co-organise the 7th ASEAN Insurance Congress on 7 - 8 October 2009 at the DonChan Palace Hotel in Vientiane, Lao PDR.



The chosen theme for the congress was, "Best Practices to Boost Bottom Line". The Congressdiscussed current issues circulating the insurance industry in the ASEAN region, best practicesthat could be adopted to improve the bottom line and forecast on ASEAN Industry outlook in2010.

A total of 11 field experts from Japan, Laos, Hong Kong, Malaysia, Singapore and Bahrainparticipated in the delivery of the various topics. The Congress was attended by 65 delegatesfrom eight ASEAN countries namely Cambodia, Indonesia, Laos, Philippines, Singapore,Thailand, Vietnam and Malaysia and non-ASEAN country Bahrain.

The Congress met its objective of gathering the middle management level executives as theyare the decision makers who shape the direction and strategy of the company. 96% of theaudience was from middle management and above.

An event website (www.aitri.org/aiclaos) was set up by the Malaysian Insurance Institute toprovide up-to-date information to the delegates about the Congress.

Group Photos of Speakers taken during the opening ceremony

SECTION F: MII AS SECRETARIAT OF AITRI (cont’d)



Some of the 65 delegates listening to issues presented by speakers

3.2 5th Young ASEAN Manager Award

AITRI under the auspices of the ASEAN Insurance Council (AIC) and with the support of theASEAN Insurance Associations organised the 5th Young ASEAN Manager's Award (YAMA)in Vientiane, Lao PDR on 8 October 2009. The award recognises outstanding individuals inthe ASEAN insurance industry for their leadership as well as for their achievement,contribution and commitment towards the development of the insurance industry. A totalof 24 candidates from Indonesia, Malaysia, Singapore, Thailand and Vietnam werenominated for this prestigious award. The number of candidates increased by 30%compared to 18 candidates in 2008 indicating strong recognition by the region.

The judges consisted of 13 industry leaders from the ASEAN countries namely Indonesia,Malaysia, Singapore, Thailand, Cambodia and Philippines. They had a challenging time toname the recipient of the award due to the high quality of the finalists. The processinvolved online assessment based on an essay write-up and interview with the finalists.



One of the finalists, Shamsudin Yusoff from ETIQA Insurance Malaysia was interviewed by the panel of judges during the final selection

Group photo of the distinguished judges and YAMA 2009 finalists




The recipient of the award for 2009 was Ms Sophia Ch'ng Sok Heang, Senior Vice President &Deputy Head Finance and Corporate Affairs, from Great Eastern Life Assurance Malaysia. Theaward ceremony was held during the welcoming dinner of the 7th ASEAN Insurance Congressand presented by His Excellency Sila Viengkeo, Permanent Secretary of Ministry of FinanceLao PDR. She is the first Malaysian and the first female to receive the prestigious award.

Sophia Ch'ng Sok Heang accepting the award from HisExcellency Sila Viengkeo

Standing proud, finalists of the Young ASEAN Manger's Award 2009 from left:Shamsudin Yusoff from ETIQA Insurance Malaysia, Sophia Ch'ng Sok Heang

from Great Eastern Life Assurance Malaysia, Brata Wibawa Djojo from PTLippo General Insurance TBK Indonesia

An event website (www.aitri.org/yama) was set up by the Malaysian Insurance Instituteto provide up-to-date information about the award.



4. MEETINGS

In October 2009, AITRI attended the following meetings which were held in Lao PDR inconjunction with the 12th ASEAN Insurance Regulators Meeting:

6th AITRI Management Board Meeting

7th ASEAN Insurance Education Committee Meeting

35th ASEAN Insurance Council Meeting

During the meetings, AITRI presented its activity reports and financial accounts for 2008 to allits members. AITRI also took the opportunity to present its future business plans in assistingthe ASEAN countries through human capacity building training programmes. All were dulyapproved by the Board of Trustees. Special mention was made about AITRI's contributionduring the opening and closing ceremony.




SECTION G: STRATEGIC PARTNERSHIP

1. OVERVIEW

As part of our national agenda to position Malaysia as the educational hub for the insuranceindustry, MII has taken another step forward by further collaborating with internationalinsurance bodies and educational institutions.

The collaborations will open the door for MII to further establish its name in pursuit of itsglobal agenda to be the preferred insurance institute for human capital development andprofessional standards in insurance in Malaysia and the emerging markets.

2. STRATEGIC PARTNERSHIP

2.1 Memorandum of Understanding (MoU) with Bangladesh Insurance Association (BIA)

An MoU was signed with the Bangladesh Insurance Association (BIA) on 29 April 2009.

This collaborative effort will create the path for MII's professional programme, theAssociateship of The Malaysian Insurance Institute (AMII), to be offered to insuranceprofessionals in Bangladesh.

From left: Mr A. K. Azizul Huq Chaudhuri, BIA Convenor of the Training & Seminar Sub-Committee, Mr Mollah Md. NurulIslam, BIA Secretary General, Puan Khadijah Abdullah, MII CEO, Mr Rafiqul Islam, BIA Chairman and Encik Hamizan Hashim,

Acting High Commissioner of Malaysia in Dhaka



2.2 Memorandum of Understanding (MoU) with Asia e University (AeU)

MII signed an MoU with the Asia-e-University (AeU) on 11 May 2009 at the Asia e Universitycampus in Kuala Lumpur.

Under this MoU, both parties will endeavour to undertake the following activities:

Promote collaborative academic and training programmes and courses;

Conduct professional development training and staff training;

Promote collaborative projects, workshops and conferences; and

Undertake any other academic activities which may be mutually beneficial.

Prof. Dato' Dr Ansary Ahmed (3rd from left) and Puan Khadijah Abdullah, with their respective teams, exchanging the MoU documents after the signing ceremony

SECTION G: STRATEGIC PARTNERSHIP (cont’d)



SECTION H: SPECIAL ACTIVITIES AND PROJECTS

1. PRE-CONTRACT EXAMINATION INSURANCE AGENTS (PCEIA)REVISION

In 2009, MII managed to revise the Pre-Contract Examination Insurance Agents (PCEIA) text forthe English version, followed by translation to Bahasa Malaysia, Mandarin and Tamil versions.The English version was last updated in 2001.

The revision project was conducted to update the contents of the modules to be in-line withthe current practices and regulations affecting the agency force. MII is now working onpromoting a standard and comprehensive reference in the context of the Malaysian insuranceindustry and to be more accurately aligned and relevant to the needs of our industry. MII hadobtained the approval from Persatuan Insurans Am Malaysia (PIAM) and Life InsuranceAssociation Malaysia (LIAM) on the revised modules.

2. CMII REVISION

MII revised the course texts for the MII Certificate of Insurance (CMII) with regards to thetechnical content and language. This project was initiated after receiving several requests fromstudents to revise the existing materials. The revision was done to align the information andtopics from the course texts according to the certification level. This is to ensure that thecourse texts meet the exact requirements of the industry.

The revised course texts were for topics on Introduction to Insurance Principles, Regulationsand Legislation and the Introduction to Underwriting and Claims Practices.

3. HUMAN CAPITAL DEVELOPMENT FUND (HCDF) INITIATIVE

MII had received strong financial support from Bank Negara Malaysia (BNM) and the industryto capitalise on its human capital development initiatives for the benefit of the industry. In2009, several meetings were conducted between MII, the associations (PIAM and LIAM) and theCEOs of insurance companies.

HCDF INDUSTRY JOINT COMMITTEE (IJC)

The HCDF IJC was formed to dedicatedly play a strategic role in governing the management ofHCDF. The committee comprises of representatives from PIAM, LIAM, MITBA and MII. Thecommittee would be responsible to:

evaluate and approve projects or activities that would be financed under HCDF

propose and approve the allocation of funds for each project or activity

monitor the progress of approved projects and activities

monitor and approve the disbursement of the funds



Date

Dialogue between Bank Negara Malaysia (BNM) and financial services industry

Dialogue between BNM/AIF and the insurance industry

MII-Industry Focus Group Workshop on Training Needs Analysis

9 June 2009

6 August 2009

10 November 2009

VenueProgramme/s

Bank Negara Malaysia

Lanai Kijang

Sheraton Imperial Hotel Kuala Lumpur

Activities

Briefing by Dato’ Muhammad Ibrahim on HCDF to financial services industry

Conducted to discuss the proposed 19 projects to upscale MII and to synergise the initiatives across other financial institutions.

Attended by 50 participants from the industry.

MII presented its roles, mandates, vision, mission and core values to the industry for their approval and support.

Discussed industry members’ concerns, hopes and needs on MII’s current and future training programmes.

Attended by 47 participants from 28 companies including Composite, General, Life and Reinsurance.

In year 2009, four meetings were conducted on the following dates:

1. 23 February 2009

2. 9 July 2009

3. 15 September 2009

4. 21 October 2009

MII participated and conducted the following activities as part of our communication effort tointroduce the initiatives to the industry:

SECTION H: SPECIAL ACTIVITIES AND PROJECTS (cont’d)



4. 21ST F.A.I.R. CONFERENCE 2009

The Malaysian Insurance Institute (MII) explored more business opportunities and met itscurrent business partners while gaining in-depth knowledge and insights into the keychallenges in the (re)insurance market from the participating experts during the 21st F.A.I.R.Conference 2009 organised by Malaysian Reinsurance Berhad (MNRB). The conference themed"Insurance & Reinsurance Environment in the AFRO-Asian Region in the Wake of the Economicand Financial Crisis" was held from 19 - 23 October 2009 at the Mandarin Oriental Hotel, KLCC,Kuala Lumpur.

At this conference, MII set up a booth to promote its training programmes, conventionactivities and examinations and at the same time introduced MII to new potential clientsattending the event. Almost 500 local and international delegates attended the conference.

MII was also honoured that Tun Dr Mahathir Mohammad visited MII's booth where we gaveand introduced our new INSURANCE Magazine to him.

MII aimed to move aggressively in this competitive area of insurance education and trainingwith the new business contacts received from this event. This is one of the activities which MIIwill continue to participate in and leverage from in the future.

MII-Industry Focus Group Workshop on Training Needs Analysis

Our team took the opportunity to introduce Tun Dr MahathirMohamed to our programmes and magazine

The MII team who participated in the conference



5. INSURANCE MAGAZINE

On October 2009, MII introduced the quarterly inaugural magazine named simply, INSURANCE.This quarterly publication serves as a platform to enhance communication within all segmentsof the insurance and takaful industry.

INSURANCE replaced MII's earlier newsletter which was mainly focused on providinginformation on training and other MII activities. As much as the newsletter served its purpose,there was a need to provide a more value-added publication which is more relevant andmeaningful to the whole industry locally and globally.

For the first (July-September 2009) and second (October-December 2009) issues, complimentarycopies were given to our customers, business partners, students and also to our members aspart of the efforts to market and showcase the magazine to the industry.

The feedback received was extremely encouraging and the magazine was acknowledged ashaving quality and useful information relevant to the industry.

The magazine is priced at RM12.00 per copy but a special 25% discount is given for subscriptionwith the price of RM10.00 per copy. Subscription can be for a period of one year or two years.MII is hopeful that the magazine will be fully subscribed by the industry.

SECTION H: SPECIAL ACTIVITIES AND PROJECTS (cont’d)

INSURANCE issue 1 INSURANCE issue 2

MII Annual Report 2009 (Activities)Part2.Web

Documents