Migration Slides

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InteractCRM

InteractCRM: Migration to Multimedia Contact Center

InteractCRMICRM Solutions

End User Desktop Training SolutionLeverage Cost Saving Features, Provide On Demand Training, Reduce Calls to IT

Monitoring Tool for Mission Critical Applications

Improve Applications Management and Service

Activity Tracker for Multiple

AIC Sites

Reducing Management and

Reaction Time

Multichannel Interaction Management ToolbarFirst Migration Step to Multimedia, Voice, Email, TextReduce Costs via Increasing Agent Productivity, Improve Customer Service

Complete SMS Business SolutionImprove Customer Service, Increase Revenue (Cross Selling), Intelligent Marketing Campaigns, Improve Communications via Bulk Messaging

InteractCRMSolutionsPortfolio

Integrated Agent DesktopDecrease Costs By Improving Agent Productivity, Reducing Number of Tasks=Agent ReductionIncrease Customer Service

InteractCRMWhat is your CC Base Doing?

There is a significant number of Avaya Contact Center customers that are thinking of migrating to multimedia but… It seems costly and complicated There is no easy migration strategy from contact center/voice to

multimedia.There are few Sales People that can Position and Sell Multimedia

Contact Center or Applications today. What is concerning the Customer CXO?

Cost ReductionBetter Serve CustomersPositioning the Business to Emerge from the Economic Downturn,

Ahead of the Competition with Minimal Investment

InteractCRM

Avaya CC Migration to Multimedia-The MessageFirst Step To Multimedia: Unified Desktop, CRM Desktop (opt)Decrease Costs through Agent Productivity Innovate: Prepare for emerging the economic

downturn with competitive advantageMultimedia Migration Options to

AIC or CCE

Transactional

Optimized

Integrated

InteractCRMSimple, Easy, Quick Migration

ThinConnect

AES Avaya Interaction Center

Start with Voice Move to Multichannel

Soft phoneSingle sign on

CRM Screen Pop IVR traversal Path Communication Logic

Full Protection

Full Protection

Today Tomorrow

InteractCRMMigration path across Avaya Platform

ThinConnect

AES (Voice)

AppConnect

AIC (Voice, email, Chat)

CCE (Voice, email, Chat)

Migrate to multi channel

Retain interaction history Customer Data etc

InteractCRM

Target Contact Center Installed Base Proactively

Customers can Migrate to AIC or CCEFirst Migration Step, Minimal Investment

• ROI: Decrease Costs, First Step to Integrated Contact Center

Sales Teams Can Take a First Step in Applications Sales and Position themselves in a Consultative Role: Sales Training/Mentorship

• Add SMS Connect and Additional Applications

The Advantage

For More Information Please Contact [email protected]

InteractCRMThank You

…our philosophy

Thank you for your time.

InteractCRM